Paradox Knowledge Base

Tracking previous day activity

Published January 8th, 2026 by Lindsey Stanifer

You can receive a daily email that summarizes the activity from the previous day in order to get a recap of candidate and hiring activity from that day. This can be enabled in Alert Management. Daily Summary Email When enabled in Alert Management, the Daily Summary Email will send a daily email summarizing the activity from the previous day, which i

Receive alerts when tagged in a note

Published January 9th, 2026 by Lindsey Stanifer

You can be notified when you are tagged/added to a note in a candidate's profile by another user. This allows you immediate awareness of important updates, questions, or tasks that require your attention and also better facilitates communication and collaboration among team members. To enable this functionality, navigate to Alert Management and togg

Designate and get alerted on keywords used by candidates or employees

Published January 8th, 2026 by Lindsey Stanifer

If you want to keep your eyes out for specific words that candidates/employees use in their conversations, you can add these as Smart Alerts within Alert Management. Once added, you will be notified when candidates/employees send messages containing these words. Smart Alerts for candidates Smart Alerts will notify you when a candidate sends a messag

Conversational Career Site

Published October 22nd, 2025 by Lindsey Stanifer

Supports the creation, hosting, and management of a branded career site to attract and engage potential candidates. This functionality provides the ability to: Analyze performance metrics and traffic drivers for the career site. Design the visual layout and branding of the site. Display open jobs and relevant organizational content to candidates. Di

Navigating the system

Published October 29th, 2024 by Lindsey Stanifer

Paradox’s design is built to provide seamless navigation and experiences throughout the CEM. Because of this design, you are able to find the candidates you’re looking for, set up desired processes, and complete the necessary tasks – all without challenge or confusion. The navigation described in this article may vary for you depending on your permi

Get notified when a candidate wants to opt out of communications

Published April 23rd, 2025 by Lindsey Stanifer

If a candidate decides to opt out of communications, you can be notified by updating your Smart Alerts setting in Alert Management. Navigate to Alert Management. Toggle on Smart Alerts. Enter in the keywords that can be used by a candidate to opt out of communications, such as STOP or Unsubscribe. Save the page. You will then be alerted whenever a c

Company-wide busy days

Published May 21st, 2026 by Lindsey Stanifer

All company blackout dates, or days when no interviews will be conducted, can be configured for your account and on a per country basis. This will apply those blackout dates, which include holidays or dates when your company is closed, to all users' calendars. Set company-wide busy days Users will need full access to Client Setup to set company-wide

Update scheduling settings by location

Published May 21st, 2026 by Lindsey Stanifer

You can mass update scheduling settings for any location calendar in your account. This allows you to reduce manual effort and time for configuring scheduling settings individually for each location, ensuring that you can standardize scheduling settings across multiple locations. Use cases Customers who want to easily enforce consistent scheduling c

Adding an alternate interviewer for scheduling

Published October 15th, 2024 by Lindsey Stanifer

You have the option of adding an alternate interviewer to take your place whenever you decline an interview. If you add an alternate on your profile, then your AI Assistant will automatically invite them and replace you in the attendee list when you decline an interview. To add an alternate interviewer, Select the All Apps menu from the top left hea

Watcher Alerts: Configuration guide

Published March 24th, 2026 by Lindsey Stanifer

Watcher Alerts allow you to receive notifications about candidates that you have specifically interacted with at some point in the hiring process. The below guide outlines how to configure Watcher Alerts while you can learn more about Watcher Alert logic here. Configuration Watcher Mode should be enabled on the backend of your account to utilize th

Conversational Apply

Published October 22nd, 2025 by Lindsey Stanifer

Supports the automation of candidate communication and data management throughout the talent acquisition process using conversational and traditional methods. This functionality provides the ability to: Build and manage conversations, content, and web tools, including landing pages and widgets, for the hiring process. Build integrations with selecte

Company-wide open interview times

Published August 19th, 2025 by Lindsey Stanifer

Open Interview Times and time zones can be set on a per role and per country basis. This can serve as the foundation for all user roles and is typically set during implementation. Google Calendar and Microsoft 365 customers: When configuring your calendar integration, there is an option to sync user timezones between your calendar software and Parad

Conversational Interview Scheduling

Published October 22nd, 2025 by Lindsey Stanifer

Supports the automation and management of the interview process, from initial scheduling to feedback collection, across various interview types and platforms. This functionality provides the ability to: Accommodate the review of job applications before advancing candidates to the interview stage. Build integrations with selected third-party systems

Set individual time zone

Published March 23rd, 2026 by Lindsey Stanifer

Selecting your time zone is helpful in ensuring that your AI Assistant is sending the correct times to candidates. To set your calendar's time zone, Select the All Apps button from the top left corner of the header and then the My Calendar/Calendars app from its drop-down menu. When the page opens, click the calendar's action menu, or ellipses, in t

Get notified when a candidate schedules, reschedules, and cancels an interview

Published January 8th, 2026 by Lindsey Stanifer

You can be notified about interviews that you have set up or ones that you are attending via Scheduling Alerts. Scheduling Alerts will send an alert when a candidate schedules, reschedules, or cancels their interview. This allows interview owners and attendees to keep track of interview activity, ensuring that everyone involved is aware of changes o

Reset passwords and enable additional security options

Published July 25th, 2025 by Lindsey Stanifer

Only Paradox Admins will have access to generating a password/pin reset. The Security page allows users to reset a their system passwords and even enable fingerprint or facial recognition on supported devices. Navigation To navigate to the Security page, select the All Apps button in the top left corner of the header and then Settings in its drop-

Get alerted when new candidates arrive in your inbox or send you a message

Published January 8th, 2026 by Lindsey Stanifer

When candidates arrive in your inbox or message you and your AI Assistant doesn't respond, you can enable notifications to send to you automatically. Navigation You can update these alerts from the Alert Management page. Learn more about this page here. New candidate alerts The Candidate Submission Alerts will send an alert when a new candidate arri

Select your platform language

Published October 15th, 2024 by Lindsey Stanifer

By default, the default language for every user is English. If you would like to update the language for your account view, then you can do so from your My Profile. Select your avatar icon and then select My Profile from its drop-down menu. When your My Profile opens, select the Settings button. Scroll down until you see Platform Language. Click th

Paradox Navigation Training

Published July 7th, 2026 by Lindsey Stanifer

This training best supports customers who have an integrated ATS and who do not use Conversational ATS (Paradox as your ATS). Paradox Navigation Training is a comprehensive, two-part masterclass designed to get you up to speed with Paradox, your new AI-powered, conversational Applicant Tracking System (ATS). Through this course, you will meet Oliv

Company-wide scheduling timelines

Published May 21st, 2026 by Lindsey Stanifer

Scheduling timelines set the minimum and maximum time frame that your AI Assistant can coordinate an interview for each interview type, including custom interview types created for your account. While this is beneficial in some use cases, not setting this on the backend allows each user in your account to configure their own scheduling timelines ins

Hiring Team Experience

Published October 22nd, 2025 by Lindsey Stanifer

Supports the integrated management of job requisitions, candidate offers, and post-hire administrative tasks through automatable workflows. This functionality provides the ability to: Collect certain necessary data and documents for candidate onboarding and background checks. Build integrations with external systems to manage job requisition status.

WCAG / Accessibility

Published October 15th, 2024 by Lindsey Stanifer

Within your My Profile, you have the option to customize your accessibility settings to assist you with navigating the CEM. To update these settings, Select your avatar icon and then select My Profile from its drop-down menu. On the page that opens, click the Settings button. Scroll down until you see WCAG Accessibility. Toggle on Customize accessib

My Profile

Published July 31st, 2025 by Lindsey Stanifer

The My Profile page is intended to allow users to manage their own profile information, accessibility settings, and API access, if granted. Navigation Access your My Profile by clicking your avatar icon and selecting My Profile from its dropdown menu. Without Employee Communications When Employee Communications is not enabled for your account, then

Managing your web, email, and SMS alerts

Published October 23rd, 2024 by Lindsey Stanifer

Alert Management is a page where all users with a system login can set their alert preferences so that they are made aware of important events, such as the arrival of new Candidate, updated interviews, and more. Navigation Open the Alert Management page by first clicking the All Apps button in the top left corner of the header and then Settings unde

Limit the timeframe of when you receive push notifications

Published January 9th, 2026 by Lindsey Stanifer

You can turn on alerts for a variety of actions in the system, which will send you a notification via web alerts, your email, and/or SMS. While receiving a web alert or email at any time may not be disruptive, you may find that receiving an SMS alert outside of designated times may be frustrating or undesired. Because of this, you have the option to

Paradox Franchise Customer Support Experience

Published June 30th, 2026 by Lindsey Stanifer

This page outlines the frequently asked questions around the updated Franchise Customer Support experience launching in September 2026. FAQs What is the Paradox and Workday integration? Paradox is becoming part of Workday, bringing the strength and scalability of Workday to the clients service model. This transition includes moving from existing Par

Paradox's AI offerings

Published December 3rd, 2025 by Lindsey Stanifer

Paradox is constantly advancing to best support your hiring and recruiting efforts with the help of AI. Currently, Paradox offers the following AI offerings: Contextual AI Paradox Assist Contextual AI Contextual AI enables several aspects of the system to be smarter, enhancing your AI Assistant's messages to candidates and even assisting users in cr

Authenticate your connected calendar

Published October 15th, 2024 by Lindsey Stanifer

Only reference this training guide if your Company or Account Admin wants users to individually authenticate their own calendars. If your company uses Office 365 and is not utilizing a global integration method, then you may be asked to authenticate your own calendar in the CEM. Follow the steps listed in this guide to authenticate your calendar.

Searching for candidates

Published November 6th, 2025 by Lindsey Stanifer

From the Candidate Inbox, you can search for candidates by entering their name via global search, setting filters on the inbox, sorting the inbox, or updating the inbox's timeframe. Global candidate search The search icon in the top right corner of the Candidate Inbox opens a global search drawer where you can either enter a candidate's name or fil

Account accessibility options

Published August 27th, 2025 by Lindsey Stanifer

Paradox provides accessibility options that can be used to best support both users and candidates as they interact with the system and your AI Assistant. Color contrast and text resizing From within your My Profile, you can enable the Color Contrast setting to increase the contrast of certain colors in the CEM and/or Text Resizing to adjust the size

Log in and out of your account

Published June 9th, 2025 by Lindsey Stanifer

If you are logging in to the CEM for the first time, if you forgot your password, or if you want to log out of the system entirely, follow the steps outlined in this guide. Logging in Navigate to olivia.paradox.login. Note: If you are on a separate instance, please open the link provided by your manager and/or CS Representative. The login screen wil

Watcher Alerts: Tracking candidates

Published October 23rd, 2024 by Lindsey Stanifer

Watcher Alerts allow you to receive notifications about candidates that you have specifically interacted with at some point in the hiring process. These alerts serve as a type of “filter” on top of existing alerts to ensure users only receive the alerts they are interested in for relevant candidates. Configuration Learn how to set up Watcher Alerts

Adding a personal assistant

Published October 15th, 2024 by Lindsey Stanifer

You have the option to set up a personal assistant to take action on your calendar for you. All communication that would be typically sent to you when updates to your calendar are requested will instead be sent to the personal assistant that has been added to your My Profile. To add a personal assistant, Select the All Apps menu from the top left h

Update your calendar for busy days, vacations, and holidays

Published March 23rd, 2026 by Lindsey Stanifer

It is important to update your calendar for your busy days, vacations, and holidays so that you aren't accidentally scheduled for interviews when you'll be unavailable. To do this, follow the steps below. Select the All Apps button from the top left corner of the header and then the My Calendar/Calendars app from its drop-down menu. When the page o

Define your default interview preferences

Published October 15th, 2024 by Lindsey Stanifer

If you are actively working in the system, you can set your default interview preferences. These settings will populate into a scheduling request when you manually schedule a candidate to an interview. This is beneficial for recruiters who complete a lot of similar interview requests on a regular basis. To set your default interview preferences, Sel

Taking next steps on a candidate

Published October 17th, 2024 by Lindsey Stanifer

When a candidate is ready to be moved forward in or removed from the hiring process and manual intervention must take place, you can do so from either the Candidate Inbox or from the Job Centric View in My Jobs. Candidate Inbox You must be given permission to disposition candidates. In addition to this, if a status does not have next steps created f

Web/CEM alerts

Published October 23rd, 2024 by Lindsey Stanifer

Web alerts are the notifications that you receive from the alert icon in the top right corner of your account. By default, all users except Basic/Limited Users will receive these alerts alongside any alert settings that are enabled in Assistant Reminders. Web Alerts toggle The Web Alerts toggle will be the first alert listed in Alert Management. By

Set initial calendar availability

Published October 15th, 2024 by Lindsey Stanifer

You can set your open interview times (OIT), busy days, and set your preferred scheduling timelines from within your My Profile. Set open interview times You can set your availability for interviews from your My Calendar. Click here to learn more. Set time zone Selecting your time zone is helpful in ensuring that your AI Assistant is sending the cor

Set open interview times

Published March 23rd, 2026 by Lindsey Stanifer

You can set your interview availability from your My Calendar. Select the All Apps button from the top left corner of the header and then the My Calendar/Calendars app from its drop-down menu. When the page opens, click the calendar's action menu, or ellipses, in the top right corner of the calendar. Select Edit Recurring Availability from its drop-

Setting default homepages

Published November 4th, 2024 by Lindsey Stanifer

With the help of a user who has full access to Roles and Permissions, you have the option of setting the default homepage for users on a per user role basis. Available homepages include the following: Recruiting Dashboard (only available to those without login access) Employee Experience (only when Employee Communications is enabled for your account