Viewing communications and downloading responses
Updated at November 4th, 2026
Table of Contents
This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality.
From the Communications app, users with access have the ability to view communications and download responses to those communications, as needed.
Viewing a communication
When you click to view a communication from the Communications page, a drawer will open where the user can inspect the configuration and the audience of who the communication has sent to. They can also view the responses to each piece of content that requires a response.
Communication delivery and completion rate
The following statuses are used for tracking the delivery of a communication per employee:
- Undelivered
- Scheduled
- Received
- Incomplete
- Completed
When viewing a communication, you will see both the Delivery Rate and the Completion Rate.
-
Delivery Rate: The number of employees not in the Undelivered status divided by the total number of employees in the audience.
- Note: This is updated when the communication is first sent. If the employee receives any content from the communication, they will count as having received the communication.
-
Completion Rate: The number of employees in the Completed status divided by the total number of employees in the audience.
- Note: This is based on the completion of the entire communication. It will be updated once the last required step in a communication is completed.
Downloading a response
If using the Generated Summaries feature, then the generated summary data will be included when exporting the communication.
Any content that requires a response from the recipient will have a list of responses that is available to download from the response viewer drawer.
The format of the downloaded responses is generally the same, with some slight variations depending on the content type. For all types except surveys, the downloaded file will be a CSV. Surveys are downloaded as a spreadsheet where each sheet corresponds to one question in the survey (and an additional sheet if the survey has overall feedback enabled). Refer to the information below for specific details on each content type.
Downloaded response file structure
Message
Field Name |
Field Description |
|---|---|
Content Sent |
Timestamp of date content was sent to employee. If content has not been sent to an employee yet this field should be empty |
Response Received |
Timestamp of date response was received. If no response has been sent yet, this should be empty |
Employee ID |
The employee ID that this message was sent to |
Employee Name |
Name of employee |
Position Title |
Employee's position_title |
Work Location |
Employee's work_location_id |
Message |
The message that was delivered to the user |
Response |
The message the recipient sends back in response |
Response Communication Channel |
The channel the recipient responded through |
Media
Field Name |
Field Description |
|---|---|
Content Sent |
Timestamp of date content was sent to employee. If content has not been sent to an employee yet this field should be empty |
Response Received |
Timestamp of date response was received. If no response has been sent yet, this should be empty |
Employee ID |
The employee ID that this message was sent to |
Employee Name |
Name of employee |
Position Title |
Employee's position_title |
Work Location |
Employee's work_location_id |
Media Type |
The type of media that was sent to the user |
Media Title |
The title of the media that was sent to the user |
Response |
The message the recipient sends back in response |
Response Communication Channel |
The channel the recipient responded through |
Document
Field Name |
Field Description |
|---|---|
Content Sent |
Timestamp of date content was sent to employee. If content has not been sent to an employee yet this field should be empty |
Response Received |
Timestamp of date response was received. If no response has been sent yet, this should be empty |
Employee ID |
The employee ID that this message was sent to |
Employee Name |
Name of employee |
Position Title |
Employee's position_title |
Work Location |
Employee's work_location_id |
Document title |
The title of the document |
Status |
The status of the document |
Response Communication Channel |
The channel the recipient responded through |
Survey
Field Name |
Field Description |
|---|---|
Content Sent |
Timestamp of date content was sent to employee. If content has not been sent to an employee yet this field should be empty |
Response Received |
Timestamp of date response was received. If no response has been sent yet, this should be empty |
Employee ID |
The employee ID that this message was sent to |
Employee Name |
Name of employee |
Position Title |
Employee's position_title |
Work Location |
Employee's work_location_id |
Question |
A single question from the survey. Since surveys consist of multiple questions, each question will be shown on a different sheet. For instance, a survey with three questions would be represented as three separate sheets with the question for each being a unique question from the survey. |
Response |
The message the recipient sends back in response . |
Additional Feedback |
This is only shown if the response is to a survey question that has additional feedback enabled. This displays the additional feedback the user provided. |
Response Communication Channel |
The channel the recipient responded through |
Question
Field Name |
Field Description |
|---|---|
Content Sent |
Timestamp of date content was sent to employee. If content has not been sent to an employee yet this field should be empty |
Response Received |
Timestamp of date response was received. If no response has been sent yet, this should be empty |
Employee ID |
The employee ID that this message was sent to |
Employee Name |
Name of employee |
Position Title |
Employee's position_title |
Work Location |
Employee's work_location_id |
Question |
The question that is sent to the user |
Response |
The message the recipient sends back in response |
Response Communication Channel |
The channel the recipient responded through |
Permissions
There are two permissions are needed to view communications:
- View access to the Communications permission.
- View or full access to the Milestone Communication and/or One-Time Communication child permissions.
When viewing the communication response drawer for a one-time communication, the employees that the logged in user are able to see is dependent on their location and role visibility permissions.