Paradox Knowledge Base

Event invitation campaigns: Candidate experience

Published September 14th, 2026 by Lindsey Stanifer

A candidate will receive a text or email notification about the upcoming event. When the candidate clicks the Event Invitation URL, it will open a web page that includes basic information about the page and a button that, when clicked, will allow them to respond to the event invitation. Accept invitation When a candidate clicks Accept Invitation, it

Build a guided document experience

Published July 15th, 2026 by Lindsey Stanifer

You can create a guided document experience for a fillable document in the Choose Experience section of the Document Builder when the fillable document meets the following requirements listed below: It is a fillable document with encoded fields. There are more fields configured than a signature field. All encoded fields and attributes map to store c

User API access

Published July 28th, 2025 by Lindsey Stanifer

Users who are given the permission of API Access will be able to create unique secret keys. These “keys” will provide the user access to both Paradox public APIs and custom inbound APIs for their Paradox account. Enable API access Please contact your CS Representative in order for them to provide the preferred user API access. Navigation If you are

Event Builder: Team section

Published September 21st, 2026 by Lindsey Stanifer

Users can be granted manage (full access) or view (view access) permissions so that they can manage or view events, respectively, without being added to the event. The manage (full access) or view (view access) capabilities are granted via the Enable users to Manage All Hiring Events or Enable Users to Manage All Orientation Events child permission,

Room Booking: Configuration guide

Published September 2nd, 2026 by Lindsey Stanifer

Room Booking can be enabled and used by following the steps in this guide. Configuration Step #1: Enable the feature Users with full access to Client Setup can complete the below steps. Select All Apps in the top left corner of the header and then Settings in its drop-down menu. When the Settings page opens, select Client Setup in the Paradox Tools

Recruiting Dashboard: Configuration guide

Published September 8th, 2026 by Lindsey Stanifer

The Recruiting Dashboard is where your team can find their most crucial information in one place. This guide outlines how to configure this feature for your account. Configuration Step #1: Enable this feature in Client Setup Users with full access to Client Setup can complete the steps below. Select All Apps in the top left corner of the header and

Approval Flows Builder: Overview section

Published August 27th, 2026 by Lindsey Stanifer

The Overview section is the first section in the Approval Flows Builder. From this section, users with full access to Approval Flows can complete the below steps. When the Overview section opens, enter a name for the approval flow. In the Targeting subsection, target the items for the selected action. IMPORTANT NOTE: The attributes displayed for the

Multi-brand campaigns: Configuration guide

Published September 14th, 2026 by Lindsey Stanifer

This guide walks through the process of enabling the multi-branding for campaigns. Configuration If you have full access to Client Setup and Channels, you can complete the below steps. Step #1: Ensure multi-branding and campaigns is enabled In the All Apps drop-down menu, select Settings. When the Settings page opens, select Client Setup under the P

Source Tracking Dashboard

Published May 16th, 2025 by Lindsey Stanifer

A Source Tracking dashboard is housed in Analytics & Reporting and includes two charts that will show a breakdown of candidate traffic by source and stage. Navigation You can navigate to the Source Tracking dashboard in one of two ways: Clicking the View Analytics button in the top right corner of the Source Tracking page. Clicking the All App

Download, upload, and publish the CMS

Published April 11th, 2025 by Lindsey Stanifer

Within the CMS, you can import, export, and publish knowledge base responses. Download the knowledge base You can download the knowledge base to make the preferred changes and then have your CS Representative upload the file to apply those changes to your assistant’s responses. To do this, follow the steps below. Select All Apps from the top left co

Event phone numbers and keywords

Published April 17th, 2025 by Lindsey Stanifer

Event phone numbers are phone numbers that can be used to advertise for events and engage with candidates before and at the event. There are three types of phone numbers that can be created: global, event specific, or virtual hiring event phone numbers. You can also create event keywords so candidates can initiate conversations related to events. C

Browser extension: Add a candidate

Published April 21st, 2026 by Lindsey Stanifer

When adding a candidate via the browser extension, the name fields (First Name and Last Name) must contain only alphabetic (A-Z, a-z) characters. Non-alphabetic characters—including non-Latin scripts (such as Japanese, Chinese, etc.), numbers, and special characters (such as parentheses)—are not supported and will result in an error. In the lower-

Campaign and outreach phone numbers

Published April 29th, 2025 by Lindsey Stanifer

Campaign and Outreach Phone Numbers are used for communications initiated by the client’s AI assistant, including outbound campaigns, Add & Screen for newly-added candidates, and Talent Community conversations. Configuration Users with full access to the Client Setup permission can complete the following steps. Select the All Apps menu in the up

Integration Center Requests list

Published April 28th, 2025 by Lindsey Stanifer

In this section, Paradox Admins/System Implementors can create and manage API requests. Request list This list includes the following columns: Request Name – The name of the request. Method – The integration method and corresponding color selected in the request. Options include: GET POST PUT PATCH DELETE Used in – The names of the Workflows in whi

Capture – Conversational Job Search Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summary view of job search activity in the Apply process. The date range used on this report checks against the candidate’s engaged date. Report fields Field Field Description Sample Value & Formatting Country Returns the country name of the candidate based on their IP address. Note: Unknown will show if the country cannot be identifie

Candidate/Recruiter Survey Detailed Report

Published April 30th, 2025 by Lindsey Stanifer

This report details the survey engagements provided by candidate/users on an individual level. The Survey Sent Date and Time is used for the date range filter when running the report. This report will include all surveys that were sent but received no answer. Report fields Available filters are highlighted below. Field Field Description Sample Value

Care Summary (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This detailed Q&A report shows daily level activity of Q&A engagement and metrics. The date range is based on the candidate’s engagement date. Report fields Field Field Description Sample Value & Formatting Candidate Location Country Returns the country name of the candidate based on their IP address. Note: Unknown will show if the count

Multi-branding overview

Published April 22nd, 2025 by Lindsey Stanifer

Multi-branding gives the ability for teams to manage their brands within the same CEM account. These brands can be created within the account and then assigned to jobs, so that when a candidate applies to a job, everything tied to that specific brand (brand name, brand logo, branded Q&A responses, etc.) will be presented to the candidate accordi

Client Setup: Account Overview

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Account Overview section of Client Setup includes general account details and launch dates. These include: Twilio Subaccount Name – This is the title of the Twilio subaccount. This field is view-only and not editable. Twilio Subaccount SID – This is the SID of the Twil

Standard job: Setting job titles by location

Published May 19th, 2026 by Lindsey Stanifer

Users who have full access to Job Manager can add additional job titles to jobs that can be selected for a job posting in My Jobs when users post the job. Follow the below process to add additional locations to standard jobs. Select the All Apps menu from the top left corner of the page and then Settings from its drop-down menu. When the Settings p

Disability Identification form section

Published March 18th, 2025 by Lindsey Stanifer

The Disability Identification section of a form provides a standardized way to collect OFCCP disability information, which is presented in the same form layout that the Department of Labor provides for candidates to complete. This information is beneficial in support candidates throughout the hiring process and on the job. Use cases Teams who want t

Journey Targeting: Target candidates created via API without a matched job requisition

Published May 27th, 2026 by Lindsey Stanifer

A candidate can be created via API with a job posting that is not a part of the job feed. This could be because: The job feed has not yet been refreshed, so our master feed does not have the proper requisition to create the candidate against. The job is no longer externally posted and is not part of the job feed, but recruiters are still recruiting

Event Planning section (Campus only)

Published April 30th, 2025 by Lindsey Stanifer

Events with the Campus toggle enabled will have the Event Planning section included in the Event Builder. If an event template was used to create the event, then additional planning fields may display. Event Template Builder Within the Event Planning section of the event, you can complete an event budget and expenses report by adding budget line ite

Event Builder: Schedule section

Published September 22nd, 2026 by Lindsey Stanifer

The Schedule section of the Event Builder is where you can set the event's schedule. After a user with full access to the Events permission will first create an event and then complete the Overview , Recurring Rules , Jobs , and Team sections. They will then open the Schedule section, where they can complete the following steps: Hover over the calen

Approval Flows Builder: Approvers section

Published August 27th, 2026 by Lindsey Stanifer

The Approvers section of the Approval Flows Builder is where you set which users will receive this approval request and in what order. You will first need to set the default approver, which is the person who will receive approval requests whenever an approver is not targeted to anyone. Once configured, you can the guidelines for targeting certain ap

Job status timeline settings

Published May 29th, 2026 by Lindsey Stanifer

Job status timelines allow timeframes to be set for jobs to be displayed as an internal job, external job, or both. This feature will be automatically enabled for accounts utilizing Conversational ATS and External ATS Job Management (integrated ATS). However, it is important to update this feature's settings to best meet your team's needs. Update jo

Resend a form to a candidate

Published July 15th, 2026 by Lindsey Stanifer

You can enable the ability to resend a form if a correction needs to be made. Use cases Teams who want to resend the form to candidates when their information is not correct. Automatically resend forms Forms can be automatically resent to candidates whenever corrections need to be made. This can be done automatically by creating workflows for the Re

Client Setup: Analytics Dashboards

Published June 9th, 2026 by Lindsey Stanifer

The Analytics Dashboards section of Client Setup includes settings that support more advanced, customizable dashboards that your teams can use. Please contact a CS Representative to adjust/configure custom dashboards for your account.

Paradox app: Region selector

Published September 16th, 2025 by Lindsey Stanifer

When navigating to either the Paradox or EU instance on the mobile app, a Region selection will be listed under the Next button. This selector indicates the IP Address of the User and will display one of the following: Global – This will display if the User is outside of a European IP Address. This option will open the Olivia instance. Europe – Thi

Monthly Conversations (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides detailed conversation monthly counts and averages. The date range is limited to only one month and year at a time. Note: If a Please select Launch Date in Account Overview for this report alert displays, please contact your CS Representative for assistance. Report fields Available filters are highlighted below. Field Field D

Client Setup: Job Search

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Job Search section of Client Setup supports the Job Search product and includes the following settings: Job Search – This enables the Job Search product for the account. This will be enabled for you if approved for use. Environment – This will display as either Staging

Payroll Information form section

Published March 18th, 2025 by Lindsey Stanifer

When the candidate selects a payment method other than Direct Deposit, all fields related to bank information will be hidden. This is hardcoded logic that cannot be updated. If you want to set custom conditions based on bank information, then utilize Custom Sections option instead. The Payroll Information section of a form allows you to gather the

Location Mapping: Ignore File Updates setting

Published June 8th, 2026 by Lindsey Stanifer

The Ignore File Updates setting listed under the Location Email field of a location record can prevent updates to the location’s data during location file uploads or updates. This setting is enabled or disabled depending on the following location management records: Tentative Location Management Records By default, the Ignore File Updates setting is

Data Feeds: Manage errors

Published June 2nd, 2026 by Lindsey Stanifer

Important Note when utilizing the Import Full File feature: If there isn’t a difference between a file from one day to another, then there won’t be anything for the system to process. The file will stop processing and list its status as Error. A No file was detected for scheduled upload time on [date] [time] error message will display above the gr

Adding an alternate interviewer for scheduling

Published October 15th, 2024 by Lindsey Stanifer

You have the option of adding an alternate interviewer to take your place whenever you decline an interview. If you add an alternate on your profile, then your AI Assistant will automatically invite them and replace you in the attendee list when you decline an interview. To add an alternate interviewer, Select the All Apps menu from the top left hea

Candidate Journey Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report showing each candidate's hire details within the selected date range. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Req ID Lists the job req ID generated for a job request. Note: If you utilize an integration for your job postings, then this field will show the

Event Prep documents

Published December 30th, 2025 by Lindsey Stanifer

Event Prep documents streamline how event organizers share preparation materials with candidates and employees for hiring and orientation events. By enabling seamless configuration and distribution of prep documents directly within the Event Builder, users can more efficiently share relevant documentation in preparation for an upcoming event. Use ca

View approval flow and history

Published April 30th, 2025 by Lindsey Stanifer

You can easily view the approval flow and history for an event or activity from the event's Dashboard. To view the approval flow and history for a specific event or activity from the dashboard, the user will click on the View Approval Flow box within the Approval Status card. A drawer will open and automatically display the Approval Flow tab. This w

Lookup Tables: Employee experience

Published September 23rd, 2026 by Lindsey Stanifer

Users will have a varied experience on viewing Lookup Table values when implemented in their day-to-day work, specifically when turning on jobs and viewing approval requests. This page outlines these user experiences. My Jobs When Lookup Tables are added to Job Data Packages that are tied to jobs, a user who turns on a job in My Jobs will see the Lo

WhatsApp token list

Published May 27th, 2025 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

Create a workflow to automate parts of the hiring process

Published August 12th, 2026 by Lindsey Stanifer

Workflows can be created to move the candidate along in the hiring process without manual intervention. While most workflows will be initially set up during implementation, you may need to create additional workflows or adjust existing workflows over time. This article walks you through the process of creating a new workflow. Workflows Builder layou

Use messaging templates throughout the system

Published August 5th, 2026 by Lindsey Stanifer

You can use messaging templates in several areas of the system, including the Candidate Inbox, Campaigns, and Workflows. Inbox and Campaigns Click here to learn how to use messaging templates in the Candidate Inbox and Campaigns. Workflows Within Workflows, select a Send Communication action to gain access to the # Use a Template selector. Search fo

Create and manage teams of assistants

Published August 5th, 2026 by Lindsey Stanifer

You have the option to create custom teams of assistants that can be used to target a specific location or URL. This ensures that specific assistants respond to a candidate when the set conditions are met. These teams of assistants live within the Assistant Teams tab of the CMS. Configure assistant teams Step #1: Add assistant teams You can have one

Multilingual capabilities

Published June 25th, 2025 by Lindsey Stanifer

Paradox allows for multiple multilingual capabilities that support your global candidate and employee base. These capabilities include updating a user's default platform language, hosting multiple translations for candidate and employee engagements, automatic translation, and translations on the fly. While some functionality is available to users, o

Set your default interview preferences

Published July 6th, 2026 by Lindsey Stanifer

Default interview preferences allow users to dictate the details of their preferred interview. These preferences can be set on an individual, user role, and location level. Configured accounts will then be able to base interviews on an interviewer’s default interview preferences in the following system areas, depending on your account configuration:

Filtering the inbox by timeframe

Published April 23rd, 2025 by Lindsey Stanifer

The Candidate Visibility Timeframe allows you to better manage large numbers of candidates without having lags in system performance. This will work by adding a filter on which candidates you would like to see in the system, specifically candidates from within a set timeframe. Configuration To enable this feature, users with full access to Client Se

Apply Invitation campaigns logic

Published October 7th, 2025 by Lindsey Stanifer

The Apply Invitation campaign type streamlines the process of inviting candidates to apply for jobs directly from a campaign. Instead of manually copying and pasting job links, recruiters can select one or more jobs and send a branded, templatized invitation to candidates. This feature helps increase applicant conversion rates, saves time, and provi

Candidate scheduling logic

Published September 4th, 2025 by Lindsey Stanifer

As the candidate converses with your AI Assistant, they can trigger different actions to be taken in regards to scheduling or updating an interview. Scheduling an interview When a candidate initiates a conversation with your AI Assistant, they are then screened to determine if they meet the general qualifications of the role. If they are determined

Internal/Public job titles

Published August 18th, 2025 by Lindsey Stanifer

When utilizing the internal job title feature, you can provide one job title to candidates (external job title) while referring to it as a different job name in the CEM (internal job title). This helps internal team members understand the jobs they are hiring for in comparison to the job titles shown to candidates. Use cases A team who wants to refe

Show / hide tasks and calendar in the Recruiting Dashboard

Published September 8th, 2026 by Lindsey Stanifer

While the Today’s Task section houses all tasks that require necessary action, you do have the option to show or hide widgets from this section. An eye icon button lives in the upper-right corner of the Today's Tasks section. When clicked, a drop-down menu will display the following options: Task Types Scheduling Action Needed Unanswered Messages Ap

Phone number registration form (10DLC)

Published April 10th, 2026 by Lindsey Stanifer

UKRC Compliance If you're creating a UK compliant phone number, fill out this form in addition to the process outlined below. Paradox provides a native, self-service 10DLC (10-Digit Long Code) registration system that allows teams to submit, manage, and monitor SMS compliance directly within the CEM. Use cases New Implementation: Your team needs t

Formatting dynamic offer/form components

Published April 28th, 2025 by Lindsey Stanifer

You can create and set the format for dynamic components that can be added as a dropdown to offers or forms and allow candidates or users to select values pulled in from an integration for it. Product dependencies Requires: Conversational ATS + Forms +/- Offers Use cases Clients who need more scalable dynamic offers. Clients who need dynamic compone

Advanced job search: Military skills (MOS) translator for veterans

Published April 4th, 2025 by Lindsey Stanifer

This feature is most beneficial to use if your company receives a high percentage of former military candidates/employees. Otherwise, this feature will not be of much benefit to you. In addition to this, this feature is in the early stages of development. In using Google Search Service, job search results may vary and have limited explanation as to

Candidate Inbox icons

Published October 25th, 2024 by Lindsey Stanifer

Throughout the Paradox Platform, you will see several icons. This guide will explain the Candidate Inbox icons so you can better understand what they mean. – This indicates that the candidate successfully completed the Apply process and is in the inbox. – This indicates that a candidate has multiple applications. The number displayed within the icon

QR Codes Reports

Published May 1st, 2025 by Lindsey Stanifer

This report pulls the data around the usage of your QR codes for easy analysis. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting QR Code Keyword The keyword corresponding to each phone number. startbarista Phone Number Return the phone number value. (714)555-8909 QR Code ID The QR code ID r

Hard unsubscribe (SMS)

Published December 15th, 2025 by Lindsey Stanifer

Hard unsubscribes are when candidates or employees use opt out language recognized at a carrier level. Paradox has no control over this unsubscribe method, as it is stored with Twilio and carriers. The phone number used for sending the message to the candidate/employee and that was sent the hard unsubscribe keyword can no longer send SMS or WhatsApp

Audit Logs

Published April 28th, 2025 by Lindsey Stanifer

The Audit Logs list is broken down by request type and tracks all of the previously-run requests. Audit Logs list Integration Center Log Retention: The Integration Center retains logs for approximately the last 3 months. When filtering logs, you cannot select dates earlier than this period. This is expected behavior. If you are searching for integra

Candidate experience completing a fillable PDF created within the Paradox platform

Published July 15th, 2026 by Lindsey Stanifer

When a candidate is working on a form sent to them that includes a fillable PDF created in the Document Builder, the candidate will see and need to select the Get Started button to start the process of filling out the document. A modal will then open to the fillable PDF. On the left side of the modal, the document is displayed, and all of the fields

Add an e-Signature requirement to an offer

Published March 13th, 2025 by Lindsey Stanifer

A signature field can be added to an offer letter in order to require employees and/or candidates to sign it when the offer is sent and/or accepted/ declined, respectively. Add signature component Select All Apps in the top left corner of the header and then Settings in its drop-down menu. When the Settings page opens, select Offers under the Jobs s

Employee Experience using Location Lookup in a form

Published July 14th, 2026 by Lindsey Stanifer

When sending out an employee form with the Location Lookup setting added, then the locations within that selector will display accordingly: If All Locations was selected for location lookup, then this dropdown will display two categories of locations: Available Job Locations and All Locations. Select one to view a detailed list of locations for you

WhatsApp and the Candidate Inbox

Published April 29th, 2025 by Lindsey Stanifer

When WhatsApp is enabled for your account, the Candidate Inbox will include several additional features and functions that can assist in providing a more efficient experience in searching for and communicating with candidates. Session time indicator To make it more clear to users when they can freely message a user, a WhatsApp session indicator was

Job Attribute search: Configuration guide

Published July 2nd, 2026 by Lindsey Stanifer

Attribute Job Search custom conversations allow your AI Assistant to better match candidates to jobs that they are qualified for either before applying to a job or after they have been dispositioned from a job. This guide outlines how to configure this feature for your account. Configuration Step #1: Create an Attribute Job Search conversation Build

Custom Conversation question types

Published September 16th, 2026 by Lindsey Stanifer

Inquiry Detection is the ability for your AI Assistant to understand when a candidate is asking a question instead of providing a proper response to the screening question being asked. When your AI Assistant detects that the candidate is asking a question, a Q&A response will be provided in addition to a re-prompt message for the candidate to pr

Chat-to-Apply: #job-apply-url logic for conversation closure

Published July 2nd, 2026 by Lindsey Stanifer

The following provides an overview of additional Job Search feature logic that is either built-in by default or can be configured under the right conditions. The following logic is tied to the #job-apply-url token: Conversation Builder has a #job-apply-url token value that works for a Chat-to-Apply solution so that a candidate can be presented wit

Create a scheduling template

Published September 8th, 2026 by Lindsey Stanifer

Users can create a scheduling template from the Scheduling Template Management page or the Candidate Inbox. Create a template from the Scheduling Template Management page Users with full access to Scheduling Template Management can create scheduling templates from the Scheduling Template Management page.In the top left corner, select All Apps and th

Employee/user file requirements

Published June 3rd, 2026 by Lindsey Stanifer

Below are the following accepted/required fields for user files. For any questions on custom fields, please reach out to your CS Representative. Field Required Format Description Note Name ✅ String User’s name If first and last names are split, we will read columns left to right. Name can be mapped twice. Employee ID String A unique ID associated

Time zone methods: Employee time zones

Published September 1st, 2026 by Lindsey Stanifer

Paradox automatically syncs employee time zones with their connected calendars (such as Microsoft 365 or Google), unless a Company or Account Admin disables the Sync timezone with connected calendar setting. This ensures that interview scheduling and communications always reflect the correct local time for each user. Learn more about this timezone s

View or edit Lookup Tables

Published September 23rd, 2026 by Lindsey Stanifer

You can easily view and edit a Lookup Table from the Lookup Tables page. View a Lookup Table Users with full or view access to the Lookup Tables permission can complete the below steps. Select All Apps in the top left corner of the header and then Settings from the drop-down menu. From the Settings page, select Lookup Tables under the Platform sect

Data Feeds overview

Published March 26th, 2025 by Lindsey Stanifer

Both one-time uploads and scheduled uploads via SFTP can be managed within the CEM. Paradox will host an sFTP (Secure File Transfer Protocol) instance to support any data/file transfer needs the project may require. It is recommended that Paradox takes on the responsibility and burden of hosting the sFTP service, as opposed to a client/third-party h

Edit user permissions to Journey statuses

Published May 6th, 2026 by Lindsey Stanifer

You can determine user permissions a Journey for each stage or individual status. This page walks through how to configure user permissions for individual Journey statuses. Before you begin Review permission options for each stage type in the Journey stage and status permissions overview. Stage types that use stage-level access only: Set Action Ne

Job Centric View: Update candidate statuses in mass

Published April 23rd, 2026 by Lindsey Stanifer

Users will need the Candidate Mass Actions permission to take the mass actions listed below. You can take mass actions on candidates within the Job Centric View by selecting all of the preferred candidates in the list and then completing one of the available actions. Move candidates along in the hiring process When you select candidates with the

Manage a Lookup Table in Job Data Packages

Published September 23rd, 2026 by Lindsey Stanifer

If you need to adjust your Lookup Table values in Job Data Packages, users with full access to the Job Data Packages permission can complete the below steps. Select All Apps in the top left corner of the header and then Settings from the drop-down menu. From the Settings page, select Job Data Packages under the Jobs section. From the Job Data Packa

Approvals page navigation

Published December 13th, 2024 by Lindsey Stanifer

The Approvals page is where both approval requests and approval flows live. Ensure that you have the proper permissions to utilize this page as needed. Navigation You can navigate to the Approvals page in one of two ways, depending on your permissions: If you have access or no access to the Approval Flows and access to Approval Requests sections of

Interview Attendee Status Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report showing attendee statuses for all interview pending and confirmed interviews. There will be one row per interview and per attendee in the report. The date range allows for selecting a past or future date range to filter down all pending/scheduled interviews within that range. Note: Candidates with “Test” in their name will

Create and manage job data packages

Published June 1st, 2026 by Lindsey Stanifer

From the Job Data Packages page, you can create and manage your job data packages. Create a job data package Users with full access to the Job Data Packages permission can create new packages. To do this, Select the All Apps button in the top left corner of the header and then Settings from its drop-down menu. When the Settings page opens, select Jo

Comprehensive Jinja date and time format specifiers

Published April 28th, 2025 by Lindsey Stanifer

This is a comprehensive list of date and time format specifiers, including both zero-padded and non-zero padded versions where applicable, as well as some additional specifiers for completeness. Comprehensive strftime and strptime format specifiers Date specifiers %a: Abbreviated weekday name (e.g., Sun, Mon). %A: Full weekday name (e.g., Sunday, Mo

Forms overview

Published March 14th, 2025 by Lindsey Stanifer

Both candidate and user forms can be created and managed in the system in order to support all parts of the hiring process, from application to onboarding. Forms can be built in-platform or uploaded to best support your needs. Use cases Hiring teams who want to collect information from the candidate during the hiring process. Hiring teams who want u

SMS pumping fraud security measure

Published July 15th, 2026 by Lindsey Stanifer

In order to prevent a SMS Pumping Fraud issue, all non-local phone numbers except US, CA, and UK phone numbers will be blocked from sending out SMS notifications. A new SMS Country Whitelist selector on the backend allows your team to select the countries that can be sent SMS messages without a phone number configured on your account. In order to p

Get notified when a candidate wants to opt out of communications

Published April 23rd, 2025 by Lindsey Stanifer

If a candidate decides to opt out of communications, you can be notified by updating your Smart Alerts setting in Alert Management. Navigate to Alert Management. Toggle on Smart Alerts. Enter in the keywords that can be used by a candidate to opt out of communications, such as STOP or Unsubscribe. Save the page. You will then be alerted whenever a c

Add interview prep to an interview or event

Published September 2nd, 2026 by Lindsey Stanifer

Interview prep can easily be added to an interview for both the candidate and their interviewer(s). Add interview prep to an interview Note: Uploaded explicit images within Interview Prep will be blurred for candidates and employees. When you are setting an interview's details, whether if it's through the auto-scheduling feature or manually schedu

Exporting mapped values from sheets setup guide

Published April 28th, 2025 by Lindsey Stanifer

Open the Google Sheet you want to export mapped values from. Go to Extensions > Apps Scripts. Change the title of your project to the preferred name (Ex. “Export Mapped Values”). Make a new script or rename the default script to exportJson. Delete all contents of exportJson and copy all of the text in this file into it. Click the + in the F

Interviews page list view details

Published September 3rd, 2026 by Lindsey Stanifer

The table below displays all interview-related data in a single, comprehensive view. You can customize which columns are visible and their order to suit your workflow. Column Name Description Status The Status column displays a color-coded icon to show the interview's current status. Blue – Scheduled interviews that have been confirmed by the candid

Multilingual: Configuration guide

Published September 1st, 2026 by Lindsey Stanifer

The system houses multilingual capabilities in most products and features, allowing both your teams and your candidates to communicate easily and successfully, regardless of their native language. This guide explains how to configure multilingual for your account. Configuration Users with full access to Client Setup can complete the below steps. Sel

Candidate forms: Create a form

Published April 29th, 2026 by Lindsey Stanifer

Candidate forms can be created for candidates to complete as they work through the hiring process, such as an application or background check. Create a form Select the All Apps menu in the top left corner of the page and then Settings from its drop-down menu. When the Settings page opens, select Forms under the Jobs section. The Candidate Forms list

Drip campaigns

Published November 7th, 2024 by Lindsey Stanifer

A drip campaign is the ability to send a series of single campaigns continually into the future based on a set of rules to let candidates or users enter into the drip campaign. Use cases Users who want to send automated campaigns out continually into the future. Users who want to use drip campaigns to outreach continually to a type of candidate or u

Client Setup: NLP

Published June 10th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The NLP section of Client Setup supports the Custom Q&A topic requests made by your team. When a custom topic has been approved and built by the NLP team, then you can begin creating questions and responses for it. These can be done from this section, which includes th

Send jobs to Talent.com

Published March 12th, 2025 by Lindsey Stanifer

Talent.com is an available job board to automatically post jobs organically! Within a few clicks, you can opt-in to distributing jobs via the Paradox x Talent Master Feed. Configuration The Talent.com feed will first need to be a selected job feed in Job Settings. Click here to learn more. Enable the feed After the feed is added, return back to the

Job posting type indicators in the platform

Published May 26th, 2026 by Lindsey Stanifer

When enabled for your account, the job posting type selected on a job will display in several places throughout the system. Job Manager A job posting type pill will display for each job in Job Manager. This will reflect the selection made on the job. My Jobs All jobs will include the job posting type pill within the job card for easy review. The job

Panel interviews

Published April 2nd, 2025 by Lindsey Stanifer

Panel interviews are a complex interview that can be used to schedule multiple interviewers for any interview type (in-person, virtual, or phone interviews). Create panel interview Open the preferred candidate's profile. Click the More button. Click Schedule from its drop-down menu. If you do not have recorded interviews enabled for your account, t

Workday integration overview

Published March 26th, 2025 by Lindsey Stanifer

The integration between Paradox and Workday involves multiple smaller integrations that will be built within both Workday and Paradox. Most common solutions will involve integrations requiring the creation of custom reports enabled as web services, Workday Studio integration(s), and providing Paradox API access to Workday. Products supported with th

WhatsApp for workflows

Published April 29th, 2025 by Lindsey Stanifer

When WhatsApp is enabled in Client Setup, it can be used within workflows as an additional communication method when sending out information. Updating WhatsApp messages in workflows Users with full access to the Workflows permission can complete the below steps. Select All Apps in the top left corner of the header and then Settings from its drop-dow

Form validation

Published March 17th, 2025 by Lindsey Stanifer

Validation is used to verify if the candidate's answer is in the correct format, depending on the verification chosen. When the response does not match the validation criteria, an error will be displayed alerting the candidate how to match their response to the necessary format. Recommendation: Any form field that can have a validation should have

Q&A Summary (Employee) Report

Published April 30th, 2025 by Lindsey Stanifer

This detailed report shows daily level activity of Q&A engagement and metrics. The date range is based on the user's engagement date. Report fields Field Field Description Sample Value & Formatting User Location Country Returns the country name of the user based on their IP address. Note: Unknown will show if the country cannot be identified

Add custom sections to offer letters

Published August 25th, 2026 by Lindsey Stanifer

Once custom sections are built, they can then be added to any offer letter. Add a custom section to an offer letter Users who have full access to Offers can complete the below steps. Select All Apps in the top left corner of the header and then Settings in its drop-down menu. When the Settings page opens, select Offers under the Jobs section. The Al

Candidate experience: View and download form responses

Published April 29th, 2026 by Lindsey Stanifer

After a candidate completes a form, they can review and download a record of what they submitted. Depending on how your organization configures messaging, the candidate may also receive an email after a form is completed, reminding them that they can download the form for their records. View and download form responses After the candidate submits th

Create a Paradox Offer

Published March 12th, 2025 by Lindsey Stanifer

Users will not be able to create, view, and edit forms on the mobile app. Build out offers that can be sent to your candidates. Create an offer letter To add an offer, follow the steps below. Select All Apps in the top left corner of the header and then Settings in its drop-down menu. When the Settings page opens, select Offers under the Jobs sec

Parent level reporting

Published May 16th, 2025 by Lindsey Stanifer

If you have more than one CEM account, you have the option to pull data across your collective accounts instead of run the same report in multiple instances. Configuration Contact your CS Representative to enable parent level reporting for your account. Once enabled, only Company/Account Admins, Full User - Edit Everything, and Power Users have the

Manage Round Robin Groups

Published July 9th, 2026 by Lindsey Stanifer

Round Robin Groups can be edited, duplicated, and archived from within the Round Robin Management page. These actions and their processes are outlined below. Action menu navigation The actions available on this page can be found on an individual group level by hovering over the preferred Round Robin Group in Round Robin Management; clicking its acti

Hot jobs: Adding and removing hot job designation

Published April 28th, 2026 by Lindsey Stanifer

When this feature is enabled for your account, any job can be designated as a hot job from the My Jobs page if the percentage of jobs listed as hot jobs has not been met yet. Hot job designation Jobs that are marked as a hot job will have a Hot job pill listed within their job cards for easy reference. Hot jobs can be designated or removed from desi

Add attributes to the Standard Feed

Published June 15th, 2026 by Lindsey Stanifer

You can add both standard and custom Job and Location Attributes to the standard job feed directly from the Job Distribution section of the Job Manager page. Update standard feed attributes Permissions Note: By default, only Paradox Admins will have access to updating the below information. Contact them if you need any action taken for your feed.

Candidate Specific Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides conversation and status details for each captured candidate. Any candidates with “Test” in their name will not be included on the report results. The default date range checks the candidate’s creation date.If you wish to include unknown candidates, use the Include Unknown Candidate filter and set it to Yes. Note: This report can

Candidate self update in the Capture stage

Published June 27th, 2025 by Lindsey Stanifer

Candidates can edit their name, contact information, resume, and communication preference when messaging your AI Assistant. This allows candidates to update their information as needed without having to go through the extensive data privacy process of signing in and updating their information. Candidates can currently only complete this self update

Paradox Dashboards overview

Published December 1st, 2025 by Lindsey Stanifer

With Paradox Dashboards, you can combine multiple data visualizations and narrative elements into a single, shareable presentation. Dashboards help you communicate insights as stories, collaborate with your team, and make data-driven decisions more efficiently. Use cases Recruiters and Hiring Managers: Combine key hiring metrics into a single story

Candidate Volume Optimizer: Turning on jobs

Published April 27th, 2026 by Lindsey Stanifer

When you turn a job on in My Jobs that utilizes the Candidate Volume Optimizer (CVO) feature, then the flow when turning on a job will depend on one of the following: If a threshold value was set during configuration. If the job is already open. If you are manually turning the job on. Turning on a job with a pre-set value If a threshold value was en

Uploading a customer knowledge base

Published April 11th, 2025 by Lindsey Stanifer

You can easily upload the customer's knowledge base into the CMS by following the steps outlined in this article. Best practices for implementation When completing initial approvals and first getting ready to go live with Q&A, the Onboarding Portal is best used for customers with a smaller approval team (one to two people). If there are multiple

Basic/Limited User calendar integrations

Published June 11th, 2026 by Lindsey Stanifer

If you are using individual authentication for Office 365 or Google, an Admin user will need to provide Basic/Limited Users who cannot log in to the CEM a link to their calendar to update their default open interview times (OIT). Users with full access to Roles and Permissions can pull this link by following the steps below. Select the All Apps but

Applications tab: Hire Details section

Published April 14th, 2026 by Lindsey Stanifer

The Hire Details section in a Candidate Profile's Applications tab includes all sent, in-progress, and/or completed forms by the candidate or uploaded for/from the candidate. Section logic Security measures are available to put in place to ensure that candidate documents are more secure. Click here to learn more about these measures and the experie

Deactivate and reactivate locations

Published June 4th, 2026 by Lindsey Stanifer

IMPORTANT NOTE: It’s not possible to deactivate locations in Location Management or via feed/API for accounts still using Integrated ATS Jobs, Client Jobs, or Group Management. You can deactivate and reactivate location when you have location closures and want to preserve your historical location data while blocking new activity across the system.

ADP WOTC: Multi-brand support

Published April 22nd, 2025 by Lindsey Stanifer

For clients who have multiple brands and utilize ADP WOTC, a single CEM account can support additional Organizational IDs and associate those IDs to their brands within Paradox. This information and the candidates tied to it can then be sent outbound to ADP WOTC. Product dependencies Requires: Multi-branding + ADP Integration Use cases For clients w

Scheduling with default interview preferences: Candidate experience

Published July 6th, 2026 by Lindsey Stanifer

The system will prioritize interviewer’s preferences over location permissions assigned to the attendee set on the interview. Candidates who move into the auto-scheduling portion of the conversation with your AI Assistant will have the following experience: Your AI Assistant will ask the candidate to select the interview type and duration that wor

Weekly Conversations (Employee) Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides detailed conversation weekly counts and averages. The date range is limited to only one week at a time. Report fields Field Field Description Sample Value & Formatting Country Returns the country name of the user based on their IP address. Note: Unknown will show if the country cannot be identified. United States Conv Count

Actions that can be taken on the Interviews page

Published September 3rd, 2026 by Lindsey Stanifer

Interview actions are available directly from the table using quick-action buttons and the ellipsis (...) menu on each row. The available actions depend on the interview's status. Interview Status Quick Actions Ellipsis Menu Actions Scheduled Edit Interview View Candidate Profile, Resend Invite Pending Edit Interview View Candidate Profile No Availa

Round Robin Group interview attendee indicators

Published July 9th, 2026 by Lindsey Stanifer

Round Robin Group interview attendee indicators will live in both the Candidate Profile and Edit Interview drawer whenever a Round Robin Group is added. Learn more about this experience below. Candidate Profile If a Round Robin Group is tied to an interview, then next to an interview's interviewer icon in the Interviews section of the Candidate Prof

Campus overview and configuration guide

Published April 30th, 2025 by Lindsey Stanifer

Revolutionize student recruitment with Paradox’s Campus solution. Capture top talent seamlessly, manage pipelines efficiently, and automate tasks to save valuable time and resources. The Campus Events solution allows students to easily express employment interest in our client at campus-related events or through off-campus marketing tactics. The Cam

Scheduling with Round Robin Groups

Published July 9th, 2026 by Lindsey Stanifer

Round Robin Groups can be used with both auto-scheduling and manual scheduling. Auto-scheduling configuration When the Phone/Virtual Interview Distribution toggle is off in the Round Robin Group's settings, the system will not check user permissions for location when scheduling phone or virtual interviews via a Round Robin Group. This means users ma

Utilize brands in Assistant Responses (CMS)

Published August 10th, 2026 by Lindsey Stanifer

Updating assistant responses will require full access to the Candidate Assistant Responses and/or Employee Assistant Responses permission in Roles and Permissions. You can utilize the Job Attribute Brand Name in CMS, specifically Audience Builder and attach them to Candidate Assistant Responses. Select All Apps and then CMS from its drop-down menu

Create and edit conditions for the job details shown to candidates in a job search conversation

Published August 5th, 2026 by Lindsey Stanifer

Setting conditions for job search results ensures that the necessary job data points are shown to certain candidates depending on if they meet the set targeting rules. Conditions that are created are applied to all aspects of the Job Search Results Builder and can be created or edited from any page within the builder. Set conditions Step #1: Create

Use keywords and phone numbers by brand

Published August 10th, 2026 by Lindsey Stanifer

You can create keywords and assign outbound phone numbers by brand. Doing so will ensure that the right jobs in the right areas are pulled when either the keyword or phone number is used. Keywords by brand Users with full access to phone numbers can tie a brand to a short code. This will now then only pull jobs assigned to that brand when the short

Keyword Activity Summary Report

Published May 1st, 2025 by Lindsey Stanifer

This report shows a summary of usage by candidates per short code/phone number and keyword over time. This report will only return candidates that used a keyword and include a date range that checks against the candidate’s created date. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Date

Manually add top topics in the CMS

Published July 29th, 2026 by Lindsey Stanifer

You have the option to manually include topics to your Top Topics section. While these topics are not tracked for performance or user engagement, they can be added as a reference point for your team members. When added, the topic will have a pin icon to the left of it in the # column. Manually add a topic Contact your CS Representative if you want

Job Attribute search overview

Published April 7th, 2025 by Lindsey Stanifer

Job Attribute search custom conversations allow your AI Assistant to better match candidates to jobs that they are qualified for either before applying to a job or after they have been dispositioned from a job. Use cases Teams who need to reduce the rate of unqualified candidates applying to jobs. Teams who want to add validation layers to get the

Create job templates

Published March 12th, 2025 by Lindsey Stanifer

If you utilize Conversational ATS, then job templates will be available for your team to create and manage. Once created, these templates can be used by your team to more efficiently and accurately create repetitive, similar jobs in the system. Use cases Hiring teams who want to templatize similar job postings to make the job creation process more e

Evaluator Summary Report

Published April 30th, 2025 by Lindsey Stanifer

This report pulls data on the evaluators of the events listed within a selected time frame. This report includes the total number of campus events that an evaluator has participated in, the number of evaluations that they have completed or partially completed, their completion rate, average time to complete an evaluation, and more. Note: When a cust

Job Hiring Team Details Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report showing user details for all Hiring Teams on your jobs. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting User Name Returns the user's name. Ted Smith User Email Returns the user's email address. tedsmith@clientname.com User user ID Returns the user's user ID, if po

Candidate Forms Detail (Wide Format) Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all of a form's questions and the answers that the candidate provided. While beneficial in reviewing candidate submission details, you are only able to select a single form as part of running this report. Note: Any fields that are flagged as Sensitive Information will be masked for users. Report fields Available f

System logic difference between the Edit Job action and the Candidate Mobility feature

Published April 20th, 2026 by Lindsey Stanifer

Users can move candidates from one job to another in one of two ways. Please review the system logic associated with each process. Edit Job functionality To edit a job, you will need to follow the process below. Open the preferred candidate's profile. Click the …More button in the top right corner above their profile. Select Edit from its drop-down

Approval Flows Builder: Messaging section

Published August 27th, 2026 by Lindsey Stanifer

From the Messaging section of the Approval Flows Builder, you can select how users will enter their reasoning when requesting an action or denying an action. Both the Request Reason and the Denial Reason will be defaulted to No Response. To edit each, follow the steps below. Select the Edit button next to the preferred reason. In the slide-out draw

Job Feed Details Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all jobs mapped in Paradox at the time that the report is ran. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Company Returns the company name. Company A Feed Brand Returns any brand details that are tracked for the job/company. Brand XYZ Job Category Ret

Start a video meeting with Paradox Video

Published April 2nd, 2025 by Lindsey Stanifer

An employee can open the video meeting from the candidate’s profile when starting a scheduled interview. For on-the-fly interviews, an employee can invite the candidate to join from their Candidate Profile. Start a video meeting To start a video meeting, follow the steps below. Ensure you are viewing the Candidate Inbox. Navigate to the preferred c

Employee Interview Availability Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed User report showing the number of hours related to availability for scheduling. This report will include a third field where you can select the filter applied to this report. Options include: All Employee – This will show all users and their availability within the selected date range. Round Robin Group – This will only show the u

Standard job feed: Send sponsor jobs to agencies

Published June 15th, 2026 by Lindsey Stanifer

If your team sponsors jobs through third-party agencies, then users will have the ability to mark a job as sponsor within the Paradox system, letting the agency know that they want to sponsor it when it is sent to them. A Sponsor Job Custom Job Attribute supports the sending of sponsorship details to recruiting agencies. This node is automatically a

Apply/Chat-to-Apply: Job search engagement not allowed

Published July 2nd, 2026 by Lindsey Stanifer

The following provides an overview of additional Job Search feature logic that is either built-in by default or can be configured under the right conditions. The default logic that is embedded into both Apply & Chat-to-Apply is to not allow a job search engagement to trigger in the following cases: The candidate is in the middle of screening q

Skip Location prompt in Conversational ATS use cases

Published July 2nd, 2026 by Lindsey Stanifer

The following provides an overview of additional Job Search feature logic that is either built-in by default or can be configured under the right conditions. Job search has standard logic to skip the Get Location prompt in job search and display all jobs in an account if there are less than 10 jobs turned on in the account. Logic / Candidate Searc

Prompting candidates to further their job search when no results are returned

Published July 2nd, 2026 by Lindsey Stanifer

The following provides an overview of additional Job Search feature logic that is either built-in by default or can be configured under the right conditions. Under the Job Search section of Client Setup, a Prompt search expansion after setting is available and enables an alternative job search results experience for candidates when no results woul

Select data source in the Candidate Summary Builder

Published April 15th, 2026 by Lindsey Stanifer

When a profile-level attribute is selected for either the Candidate Summary or Additional Sections section in the Candidate Summary Builder, then you will be able to select the data source for that attribute. Select data source If prompted to enter in a data source, you will have two options: Use Candidate Profile Data – This attribute will update

Whitelist your company's IP addresses for API access

Published September 16th, 2025 by Lindsey Stanifer

You have the option to whitelist your IP addresses for API access within an account for an additional layer of security. Whitelisted IP addresses will then have Public API access and Custom Inbound Access for your account only. Important Notes: Paradox’s IP addresses will automatically be whitelisted for each account. At this time, Interview Alerts

Event Builder: Jobs section

Published September 21st, 2026 by Lindsey Stanifer

This section will not display when building an Orientation Event. The Jobs section of the Event Builder is where you can add jobs relevant to the event. Users with full access to Events can complete the following steps from this section: After creating an event and completing the first two sections, add jobs to the hiring event by first selecting

Jinja snippets

Published April 28th, 2025 by Lindsey Stanifer

Extract full name from capture conversation {%- set full_name = __conversation | selectattr("label", "in", "Greeting and Full name Nombre") | map(attribute="answer_text") | list | last %} { "first_name": "{{ full_name.split(' ', 1)[0] if full_name else first_name }}", "last_name": "{{ full_name.split(' ', 1)[1] if full_name else last_name }}" } Set

Location Preference screening questions: Configuration guide

Published May 21st, 2026 by Lindsey Stanifer

While this feature is automatically available for Conversational ATS customers, the initial step before adding the Location Preference screening question is to create Location Attributes that can be used to group your locations. Configuration Step #1: Update Location Attributes Determine the naming convention that you want to use for these attribut

Employee/user feed processing status

Published June 3rd, 2026 by Lindsey Stanifer

When a user feed is processing, you can view its processing statuses from the File Summary. File Statuses include the following: Import employees Import employee contacts Import roles and permissions Import hiring team As the file gets processed, these statuses will update to: – This status has successfully processed. – This status is processing. –

Add an audience to a Q&A response

Published July 29th, 2026 by Lindsey Stanifer

Once an audience is created in the CMS, you can easily tie them to Q&A responses. This ensures that candidates and/or employees receive responses that better suite their region, company, field, and more. Add an audience to a Q&A response Users with full access to Candidate Assistant Responses or Employee Assistant Responses can add candidate

Candidate Forms Detail (Long Format) Report

Published May 1st, 2025 by Lindsey Stanifer

This report provides the form details submitted by each candidate. While beneficial in reviewing candidate submission details, you are only able to select a single form as part of running this report. Note: Any fields that are flagged as Sensitive Information will be masked for users. Report fields Available filters are highlighted below. Field Fie

Location job search logic

Published April 7th, 2025 by Lindsey Stanifer

The following provides an overview of additional Job Search feature logic that is either built-in by default or can be configured under the right conditions. When candidates use job search, the system follows the below location logic to determine the job(s) to share: If one job location matches the location mentioned, then the system will return t

My Calendar/Calendars page actions

Published October 21st, 2024 by Lindsey Stanifer

Users can manage their open interview times (OITs), view their scheduled interviews, and see their connected calendar’s busy times from their My Calendar. Navigation Navigate to your My Calendar by selecting the All Apps button in the top left corner of the header and then the Calendars or My Calendar app from the drop-down menu that opens. If a use

Demographic Job Search Stats Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summary report showing the count of job titles searched across country, city, and state. When ran, this report gets generated as a XLSX file and creates a tab per job class to summarize the counts. Note: A job category, job title, and job country in the job data is required in order for the report to run and display properly. Report field

Job Builder: Job Description section

Published May 18th, 2026 by Lindsey Stanifer

The Job Description section of the Job Builder is where you are able to add and/or view a job's description. Conversational ATS experience When creating a job template, this section will be optional if the Allow templates to be saved without required data setting is enabled on the backend. When utilizing Conversational ATS, you will be able to ad

Client Setup: Approvals

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Approvals section of Client setup supports the Approvals Engine feature and includes the following settings: Approvals – This enables the Approvals Engine. This will be enabled for you if it was approved to use. Jobs – In order to view this setting, you must have the c

Talent Community filters

Published April 24th, 2025 by Lindsey Stanifer

You have the option to filter the Talent Community page to assist in reviewing the most relevant candidates. Filtering capabilities The following filters are specific to the Talent Community page: Community of Interest – This allows you to filter the listing by selecting specific communities. If no candidates who are assigned to a community, then yo

Create a multi-location job

Published January 15th, 2025 by Lindsey Stanifer

You can easily create the same job at multiple locations by selecting the multi-location job type. This allows jobs to be turned on or off on a per location basis. Use cases Multi-location jobs are designed to streamline job postings across multiple locations. Key features include: Opening/closing jobs at specific locations as needed in My Jobs. Usi

Multiple job locations for standard jobs

Published January 15th, 2025 by Lindsey Stanifer

Multiple job locations can be added to a standard job when one single job opening is hiring across multiple locations. This allows candidates to view and be matched to a job when they are searching within a specific location criteria, streamlining the application process and increasing visibility for the job across all relevant regions. This feature

Event Builder: Summary section

Published September 22nd, 2026 by Lindsey Stanifer

The Summary section of the Event Builder will only display when the event is listed as a recurring event. This section will provide a list of all occurrences created within the recurring event. After reviewing these dates, select the Create Event button to finalize the event.

Data Feeds: Pause or stop a feed

Published June 2nd, 2026 by Lindsey Stanifer

Note: Pausing a feed will pause scheduled uploads from being processed, not for stopping a file that is currently processing. If your team wants to pause a scheduled feed from being processed, you can do this by clicking the pause icon next to the feed's Active status. If your team would like to cancel or remove a feed, you will need to notify a P

Multi-Application: User experience

Published April 14th, 2026 by Lindsey Stanifer

The below information outlines what users should expect when using the Multi-Application feature: Users will have the ability to view and manage multiple unique applications that the candidate has submitted and act upon each one respectively from the application selector, which lives in the Applications tab title in their Candidate Profile. Users wi

User experience: Download candidate forms & uploaded documents/fillable PDFs

Published April 15th, 2026 by Lindsey Stanifer

You have the ability to download candidate forms and documents individually or all at once from the Hire Details section of the Candidate Profile's Applications tab. This allows you and your team to view files in the preferred format and as the need arises. Single document download Documents can be downloaded individually from the document drawer Do

Event Budget & Expenses Report

Published April 30th, 2025 by Lindsey Stanifer

This is an events summary report that tracks planned and actual budget/expense details. The date range used in the filter checks for the event created date. Report fields Field Field Description Sample Value & Formatting Public Event Name This is the public name of the event or activity. This information is found within the Details section of th

Create a custom conversation

Published November 13th, 2024 by Lindsey Stanifer

Custom conversations allow you to build a conversation from scratch that best reflects your unique use case. These conversations allow you to create robust and conditional conversations that scale and that serve as “set and forget” configurations that can be used by millions of applicants. Create a custom conversation Select All Apps in the top lef

Upload employee/user data feeds/files

Published June 3rd, 2026 by Lindsey Stanifer

Important Note for User Files: An Ignore File Updates toggle is listed on the user's profile that, when enabled, will prevent the employee’s data from being updated even if their name is listed on a user file. Employee/user feeds allow your management team to keep Employee Profiles updated in the system with one-off and scheduled feeds. User role

Authentication Requests

Published April 28th, 2025 by Lindsey Stanifer

Authentication requests are attached to Authentications in the Integration Center. Authentications will be referred to as Auth Objects, and the point of them is to retrieve/update pieces of an Auth Object, which are used for extra secure communication. Create / Edit Authentication request Open the Authentication Requests list and click the + Create

CMS Metrics Summary (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This summary report shows media usage on Q&A content. Report fields Field Field Description Sample Value & Formatting Content Date Returns the date of activity for CMS content. 05/06/2021 CMS Name Returns the name of the CMS content. Culture Candidate Reply Source Returns the source name based on the candidate's reply to the content. Options

Phone number registration (10DLC): Configuration guide

Published September 23rd, 2026 by Lindsey Stanifer

Only Super Admins, Communications Channel Admins, and System Implementers (Partner Users) will be able to complete the below process to initiate 10DLC registration. Paradox Admins will only have view access to the corresponding setting. 10DLC registration is enabled by default for all accounts. However, based on specific client use cases, such as

Client Setup: Apply

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Apply section of Client Setup is tied to the Conversational Apply feature, where candidates can apply to jobs directly through their conversation with your AI Assistant. The settings in this section include the following: Video Apply – This enables the ability for your

Q&A Performance Summary (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This report pulls the performance details over two periods of time to show topic activity over time. Report fields Field Field Description Sample Value & Formatting Topic Returns the topic name based from your knowledge base. Recruiting: Assessment Top 5 Performing Questions Within both date ranges selected, this field should return the top 5 ph

Inbound Requests

Published April 28th, 2025 by Lindsey Stanifer

Inbound requests are custom inbound endpoints that you can create for your clients or vendors to transform the information brought in from the client/vendor into a standard payload for our public API, and then call upon that API to take the necessary action(s). This guide explains how to create and edit an Inbound request. Create / Edit Inbound req

Update scheduling settings by location

Published May 21st, 2026 by Lindsey Stanifer

You can mass update scheduling settings for any location calendar in your account. This allows you to reduce manual effort and time for configuring scheduling settings individually for each location, ensuring that you can standardize scheduling settings across multiple locations. Use cases Customers who want to easily enforce consistent scheduling c

Career Fair Mode

Published April 30th, 2025 by Lindsey Stanifer

Career Fair Mode allows all campus event attendees to streamline the experience of capturing candidate details and scheduling candidates for follow-up interviews. This mode can only be opened via mobile web and Native Apps and is available for active in-person campus events. This is not supported on desktop or for past events. Navigation From the

Applications tab: Interviews section

Published April 14th, 2026 by Lindsey Stanifer

The Interviews section of the Candidate Profile's Applications tab includes valuable information provided throughout the interview process for the candidate. All interviews tied to this candidate will be listed with interview details and one of the following status tags: Pending Scheduled In-Progress Complete Expired (interview invites that expire)

Job Builder: Hiring Team section

Published May 18th, 2026 by Lindsey Stanifer

In the Hiring Team section of the Job Builder, you can add and/or view the job's hiring team. Conversational ATS experience When creating a job template, this section will be optional if the Allow templates to be saved without required data setting is enabled on the backend. When utilizing Conversational ATS, you will be able to add the necessary

Client Setup: Data Privacy

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Data Privacy section of Client Setup includes all system settings around data security. These include the following: Login Method – This selector allows you to determine whether users will log into the system with their phone number or email address. Will your employee

Unsubscribed visibility

Published October 29th, 2025 by Lindsey Stanifer

This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality. Visual indicators will display in both the Employee Profile and Communication Builder in order to help managers better understand which employees have unsubscrib

Manual Candidate Mobility overview

Published April 16th, 2026 by Lindsey Stanifer

The Manual Candidate Mobility feature allows you to manually move candidates from one job to another without disrupting the candidate's journey or causing confusion for the candidate. This can be helpful for teams when a candidate applies to one job but is better suited for a different job. Configuration This feature can be set up by following the s

Paradox Video experience based on the number of participants

Published September 2nd, 2026 by Lindsey Stanifer

Depending on the number of participants in a meeting, your experience will vary. Two or less participants If two or less participants are in a video room together, then the screen will show the participants alongside each other on the main screen and the Candidate Profile view with notes will be shown. Two or more participants If there are three or

Workflow alerts

Published April 22nd, 2025 by Lindsey Stanifer

Workflow alerts are the notifications sent to users when a workflow communication is sent to candidates. Use cases Teams who want to be notified when a workflow communication is sent to candidates. Configuration By default, workflow alerts are enabled for all users. Once a Send Communication task is triggered in a workflow, the user who created the

Customize the Interviews page view

Published September 3rd, 2026 by Lindsey Stanifer

You can tailor the Interviews page to your specific needs using the table settings, filtering, and segments. Table view customization To customize the table settings, follow the steps below: In the upper-right corner, select the table icon to select the Table Settings icon. In the Table Settings slide-out drawer, complete the following actions as ne

Interview prep token list

Published September 2nd, 2026 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

Filtering with list-select attributes

Published April 22nd, 2025 by Lindsey Stanifer

You have the option to include list-select attributes in the Candidate Inbox’s filtering modal. This can help your client’s team in organizing and filter Candidates better. Use cases Recruiters/Hiring Managers who want to organize candidates better so that they can quickly find them in the CEM. Recruiters/Hiring Managers who want to filter candidate

Campus common terms and actions

Published April 30th, 2025 by Lindsey Stanifer

The following are common terms and actions used in competitor platforms and how they are mapped to Paradox’s common terms. Common terms Common Terms in Competitor Platforms Paradox Translation Collect Forms Pre-Event During Event Post-Event Event Registration Forms Staff Users within the system Event Managers & Event Ambassador Kiosk Mode Kiosk

Job Centric View overview

Published October 17th, 2024 by Lindsey Stanifer

The Job Centric View can be accessed from the My Jobs page and allows users to manage all of their jobs and respective candidates from a single workspace. Users can view candidates for the current job posting (when the job is open), the most recent job posting (when the job is closed), and all previous job versions. Use cases Recruiters who want to

Applications tab: About section

Published April 14th, 2026 by Lindsey Stanifer

The About section of the Candidate Profile's Applications tab shows the information set on the Candidate Profile card and based on any conditions set in the Candidate Summary builder . Additional subsections include: Screening Questions – This will display all screening questions that the candidate was asked and their responses during the Apply proc

Job Manager Settings

Published June 15th, 2026 by Lindsey Stanifer

Settings within Job Manager allows your team to define job distribution needs as well as set the foundation for using the Job Status Timelines feature. Navigation Select the All Apps menu in the top left corner of the header and then Settings from its drop-down menu. When the Settings page opens, select Job Manager under the Jobs section. From the b

Workday: Common integration IDs for PUT candidate

Published March 28th, 2025 by Lindsey Stanifer

This page outlines the Integration IDs that should be consistent across Workday Environments. Country phone codes Used within the Put Candidate request when including the candidate phone number, country code must be provided. <wd:Country_Phone_Code_Reference> <wd:ID wd:type="Country_Phone_Code_ID">USA_1</wd:ID> </wd:Country_Phon

Employee School Assignment Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed view of user school assignments. The date range filter for this report works on the Access Granted DateTime field. Report fields Field Field Description Sample Value & Formatting User Full Name If a user is added to either an area or school within School Management, then this is the user’s first and last name. Jane Smith User

Create a survey

Published April 15th, 2025 by Lindsey Stanifer

From the Surveys page, you will be able to create surveys that can be sent from a variety of system components. Create a survey When creating a survey, you can use tokens in the introduction, question, and closing message boxes to most efficiently convey relevant information to you candidates/users. Follow the steps below to create a new survey. Nav

Add a Candidate Interview Feedback survey to a process

Published September 24th, 2026 by Lindsey Stanifer

Currently, feedback can only be requested while a candidate is in a Scheduling stage. Once the preferred feedback surveys are created, you will then need to add them into your processes to ensure that interview attendees are notified to complete this feedback portion of the interview process. To do this, complete the steps below for the preferred

View a Job Posting page

Published May 12th, 2026 by Lindsey Stanifer

After you have created the template used for a Job Posting page in Web Management, you can easily view what the Job Posting page looks like and adjust it as needed. View a Job Posting page To view the Job Posting page, Select the All Apps menu and then My Jobs. Find any job or a preferred job in the My Jobs list. Select the job's action menu, or ell

Multilingual CMS overview

Published April 15th, 2025 by Lindsey Stanifer

Your AI Assistant can understand and communicate with candidates to answer thousands of questions each day. Use cases Teams who want to have multilingual responses available for their knowledge base. Teams who need to have the knowledge base available in multiple languages for their candidates. Best practices for implementation It is highly recommen

Workflows logic

Published August 13th, 2026 by Lindsey Stanifer

The following article outlines important logic tied to Worflows. Candidate Status Updated logic If the outcome configured in the conversation moved the candidate to Capture Complete first, they will also skip any trigger created for the Capture Complete status in the workflow. Steps: This candidate applied to a job via capture conversation. The can

Multilingual candidate and employee engagements

Published September 2nd, 2026 by Lindsey Stanifer

When Multilingual is enabled for your account, you are able to create and auto-translate candidate and/or employee engagements in languages other than english. The available products/features where this can be used include: Conversations Forms Journeys Offers Surveys Workflows Jobs Campaigns Content Management System (Q&A) Interview Scheduling

Contextual Q&A vs. regular Q&A

Published December 3rd, 2025 by Lindsey Stanifer

Q&A is a product that supports candidates and/or employees by preemptively preparing your AI Assistant for the questions and answers around your company's information, benefits, culture, and more. When a candidate or employee asks your AI Assistant a question, the system will automatically use NLP, or Natural Language Processing, to recognize th

Support request case severity

Published September 18th, 2026 by Lindsey Stanifer

The Severity on a support ticket is selected by the Consultants on the Product Support case or Tenant Management case to identify the urgency of the issue. Customer Care cases default to Severity 5. Severity 1 is our highest severity, while Severity 5 is our lowest severity. Update case severity Once the case is selected, the Severity can only be c

Negative Topic Performance (Employee) Report

Published April 30th, 2025 by Lindsey Stanifer

This report shows detailed negative topic interactions with users. The date range is based on the message’s date and time. Report fields Field Field Description Sample Value & Formatting User Name Returns the user’s name. John Smith User ID Unique user identifier generated each time a user engages with your AI Assistant. 72036855653131 Message D

Interview milestones when using Paradox Video

Published September 2nd, 2026 by Lindsey Stanifer

When a candidate is scheduled for a virtual video, and Paradox Video is enabled on your account, the following milestones will appear within the candidate’s conversation. Milestone Example Logic of when this milestone should appear: #user-fullname joined the Paradox Video Meeting Calli Noble joined the Paradox Video Meeting When a user enters the Pa

Web Management page

Published April 24th, 2025 by Lindsey Stanifer

The Web Management page is where you can manage all sites that your candidates can access. Navigation You can navigate to Web Management by first selecting the All Apps button in the top left corner of the header and then Settings in its drop-down menu. When the Settings page opens, select Web Management under the Platform section. Web Management We

Diversity Assessment Report

Published April 30th, 2025 by Lindsey Stanifer

This report will show the total number of candidate responses per question that are given in the Diversity Questions section. This will be based on job and country. Note: The fields will scale based on what responses are configured in their EEO Question section. The below fields that come after job title are just a standard example of what could be

Event Builder: Tools section

Published September 22nd, 2026 by Lindsey Stanifer

The Add New button for uploading new media (such as header images) in the Event Builder is only visible to users who have full access to one of the following permissions: CMS > Media Library Events > Enable Employees to Manage All Hiring Events or Enable Employees to Manage All Orientation Events The Tools section allows you to use additiona

Employee Profile Builder

Published October 28th, 2025 by Lindsey Stanifer

This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality. The Employee Profile can be customized in order to provide your managers the most relevant information about each employee upfront. Navigation To open the Employ

Job Manager overview

Published January 15th, 2025 by Lindsey Stanifer

The Job Manager is where users can view and manage your jobs. If you are utilizing Conversational ATS, your experience will be more expansive and customizable, allowing you to create jobs and job templates from scratch as well as use Paradox's distribution feature to send your jobs to job boards. If you are utilizing an Integrated ATS, each job's i

Manually add a dynamic job description to a job

Published May 26th, 2026 by Lindsey Stanifer

Dynamic job descriptions that are set to Not Required allow users to purposely add them to individual jobs. This article outlines the process of adding these descriptions to jobs. Add an optional dynamic job description to a job Select the All Apps button in the top left corner of the header and then the Settings app from its drop-down menu. When t

Manually send a survey

Published September 24th, 2026 by Lindsey Stanifer

Anywhere your AI Assistant can communicate with a candidate, you can send a survey. Supported channels include SMS, email, widget conversations, WhatsApp, and Facebook. To learn how to automatically send surveys, click here. You can manually send a survey at any time to a candidate by following the steps below. Simply select the ...More button next

Voice on web assist

Published April 24th, 2025 by Lindsey Stanifer

The purpose of this feature is to allow for voice input in web assist and allow your AI Assistant to speak their messages aloud. Product dependencies Requires: Voice + Assist This feature must be enabled on the backend by your CS Representative. Utilizing voice When users open their assist widget, they will be greeted by your AI Assistant reading o

Pairing Attribute Job Search conversations with other Job Search capabilities

Published July 2nd, 2026 by Lindsey Stanifer

The following job search capabilities can easily and beneficially be paired with Attribute Job Search conversations. Prompt Search Expansion The Prompt search expansion after setting will follow the search expansion logic configured and applied on the account for other Job Search engagements (i.e. whether it’s sending the search expansion prompt aft

Select your platform language

Published October 15th, 2024 by Lindsey Stanifer

By default, the default language for every user is English. If you would like to update the language for your account view, then you can do so from your My Profile. Select your avatar icon and then select My Profile from its drop-down menu. When your My Profile opens, select the Settings button. Scroll down until you see Platform Language. Click th

Q&A section descriptions and actions

Published April 14th, 2025 by Lindsey Stanifer

Our Content Management System allows for users to manage knowledge base content outside of Google Sheets/mass edit. Through the CMS, you can add rich media content, emojis, variable messaging, bolding, and dynamic audiences, creating a beautiful experience for candidates and employees. Custom intents for a topic will take precedence over the standar

Conditional forms overview

Published March 17th, 2025 by Lindsey Stanifer

You can set conditions on forms, ensuring that candidates and/or users who meet that criteria complete all relevant questions. This allows forms to become tailored to present only relevant questions to the candidate, which are updated dynamically as candidates. Use cases Users who want certain tasks within a form to display for candidates or users w

Multi-location job: Setting job titles by location

Published May 19th, 2026 by Lindsey Stanifer

Users who have full access to Job Manager can add additional job titles to jobs and tie them to specific locations by following the steps below. Select the All Apps menu from the top left corner of the page and then Settings from its drop-down menu. When the Settings page opens, select Job Manager under the Jobs section. From the Jobs list, open th

Submit / resubmit offer approval requests

Published August 31st, 2026 by Lindsey Stanifer

Users can submit approval requests for sending an offer from the Candidate Inbox. When a request receives its final approval or is denied, the user who submitted the request will be notified. Offer approval request When the Approvals Engine is enabled for your account, then you will have to submit an approval request when you want to send an offer l

Job Attribute search: Targeting candidates previously dispositioned

Published July 2nd, 2026 by Lindsey Stanifer

When a candidate is dispositioned, they can be sent another Attribute Job Search conversation with more specific job filtering and job parameters so that they can be re-engaged to find and apply to a better-suited job. Complete the steps below in order to create this experience for your candidates. Step #1: Create an Attribute Job Search conversatio

Allow for multiple responses in form tasks

Published July 13th, 2026 by Lindsey Stanifer

Custom form tasks include the option for candidates to enter more than one response as needed. This can be extremely beneficial when asking about previous convictions and/or multiple previous addresses, among other common questions. It is important to note that a section and a task cannot both have multiple responses set. Use cases Collect multipl

Employee experience signing an offer before it is sent to the candidate

Published August 21st, 2026 by Lindsey Stanifer

When an Employee Signature is added to an offer letter, it will be a required component in the left-hand toolbar. If you send an offer letter that requires a signature, then follow the steps below. Select the Sign button in the toolbar to begin the process for adding your signature. A Consent to Use Electronic Signatures modal will then open. Select

Event Builder: Overview section

Published September 21st, 2026 by Lindsey Stanifer

The Overview section within the Event Builder is where you can enter in general event details. Users with full access to the Events permission can complete the below steps. Create an event by following the steps outlined here. The Event Builder will then open. Enter in the Public Name for the event. This is what candidates will see when they are inv

Ways to set scheduling timelines

Published January 28th, 2026 by Lindsey Stanifer

Scheduling timelines are a set of controls that determine when interviews can be scheduled within the Paradox platform. They allow organizations to define: The minimum amount of notice required before an interview can be scheduled (e.g., “at least 24 hours in advance”). The maximum window into the future that interviews can be scheduled (e.g., “only

Share your calendar

Published October 21st, 2024 by Lindsey Stanifer

Shared Calendars allow users to manage other users' calendars by adding OIT and editing, canceling, and/or rescheduling interviews, depending on candidate permissions. If a user role is selected as having manage access, then anyone in that role could manage any other users' calendar in the system, except if an individual user with that user role wa

Workflow Communication Activity Report

Published May 1st, 2025 by Lindsey Stanifer

This report shows workflow communication activity details by the date they were sent as well as the workflow and action that triggered them. Report fields Field Field Description Sample Value & Formatting Workflow Name Name of the workflow. NA Hiring Manager Communications Date Date when the communications were sent related to this workflow, tas

Recruiting Dashboard: Today’s Tasks section

Published September 8th, 2026 by Lindsey Stanifer

The Today’s Tasks section includes all tasks that need actions taken on them and will be listed in the order of the timestamp when each task was created. Just under this section’s title is a task bar that will update as tasks are completed. This helps to show the percentage of completion and the number of tasks remaining. This section includes five

Create interview prep

Published September 2nd, 2026 by Lindsey Stanifer

Interview prep allows candidates and/or employees to review necessary materials before an interview takes place. This guide outlines how to create interview prep in the system. Create interview prep Interview prep cannot be pre-populated by Candidate or Job Attributes today. The process of creating interview prep is the same for candidates and emp

Workflow Configuration Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all active workflow configuration details. Report fields Field Field Description Sample Value & Formatting Workflow Name Returns the name of the workflow. Candidate Communications Platform Returns the platform being used for the workflow. This will show Paradox for the majority of clients. Paradox Workflow Type

Use a scheduling template in the Candidate Inbox

Published September 8th, 2026 by Lindsey Stanifer

When you are scheduling an interview with a candidate in the Candidate Inbox, you can use a template directly within the manual scheduling drawer. To use an existing scheduling template directly within the manual scheduling drawer, follow the steps below. Open the preferred candidate's profile. Select …More and then Schedule. Select Interview in the

Recruiting Dashboard: Calendar section

Published September 8th, 2026 by Lindsey Stanifer

The Recruiting Dashboard displays your calendar, shared calendars, and any location calendars that you have access to for an easy look into your weekly schedule. View your calendar(s) from the Recruiting Dashboard When Show Calendar is selected from the eye icon's menu (located in the upper-right corner of your Today's Tasks section), your My Calend

Custom form validations

Published March 17th, 2025 by Lindsey Stanifer

Custom validations allow you to restrict what a candidate can input within a form field. Use cases Custom validations are important with integrations and information consistency for managing candidates. Add a custom validation Users with full access to Forms can complete the following steps. Select the All Apps menu in the top left corner of the p

Phone number and toll free Keywords

Published April 29th, 2025 by Lindsey Stanifer

Phone number and toll free keywords allow users to message long code and toll free phone numbers, respectively, in order to allow additional channels of communication between your candidates and your AI Assistant. Phone number vs. toll free keywords Phone Number Keywords: Adds the ability to use keywords for Phone numbers in the system that are lon

Event Builder: Registration section

Published September 22nd, 2026 by Lindsey Stanifer

The Registration section is where you can outline the details of event registration. After a user with full access to the Events permission will first create an event and then complete the Overview , Recurring Rules , Jobs , Team , and Schedule sections. They will then open the Registration section, where they can complete the following steps: Selec

Republish jobs with required job description sections

Published May 26th, 2026 by Lindsey Stanifer

By default, job description sections that are marked as Required for All Job Descriptions or Required for Targeted Jobs will have their sections automatically added to the corresponding jobs. However, those jobs will need to be re-published in order to apply those sections. Republish jobs In Job Manager, jobs with a (Needs Review) indicator next to

Send jobs to ZipRecruiter

Published March 12th, 2025 by Lindsey Stanifer

ZipRecruiter is an available job board to automatically post jobs organically! Within a few clicks, you can opt-in to distributing jobs to ZipRecruiter. Configuration The ZipRecruiter feed will first need to be a selected job feed in Job Settings. Click here to learn more. Enable the feed After the feed is added, return back to the Job Manager land

Allow for multiple responses in form sections

Published March 17th, 2025 by Lindsey Stanifer

Custom form sections include the option for candidates to enter more than one response as needed. This can be extremely beneficial when asking about previous convictions and/or multiple previous addresses, among other common questions. It is important to note that a section and a task cannot both have multiple responses set. Use cases Collect mult

Event Builder: Recurring Rules section

Published September 21st, 2026 by Lindsey Stanifer

Within the Recurring Rules section of the Event Builder, users with full access to the Events permission will set the rules from when the recurring event should start, should end, and the frequency of the occurrences within the entire recurring event. To do this, The user will need to create an event and then complete the Overview section. From the

Candidate unsubscribing via SMS

Published April 29th, 2025 by Lindsey Stanifer

Candidates communicate with your team through three primary communication channels: Email, SMS, and WhatsApp. The entry below outlines the current functionality and compliance for how the unsubscribe systems work in relation to SMS communications. SMS unsubscribe logic When sending messages to candidates, they can choose at any time to discontinue S

Round Robin scheduling logic

Published July 9th, 2026 by Lindsey Stanifer

Your AI Assistant will keep track of the number of interviews each user in a Round Robin Group has scheduled. When an interview request is sent that has been associated with a particular group, the times that are sent to the candidate will be prioritized by the user with the least amount of interviews scheduled. Alternative interviewers do not count

Employee/user one-time upload: Advanced settings

Published June 3rd, 2026 by Lindsey Stanifer

When uploading a one-time employee/user file, you will have the following advanced settings available to you. Features Description Note Import as Full File ON: Detect changes in the two most recent files (i.e. a just-uploaded file and the Full File uploaded immediately before it.) and not require the files to be a delta. Remove the Action option fro

Talent Community Invitation campaigns

Published November 7th, 2024 by Lindsey Stanifer

You can send out a Talent Community conversation via campaigns. Create a Talent Community campaign Ensure that you have completed all steps related to configuring talent communities before creating a talent community campaign. Select the All Apps button in the top left corner of the header and then Campaigns in its drop-down menu. The Campaigns p

Text to Apply: Job parameter search

Published April 4th, 2025 by Lindsey Stanifer

Text to Apply is a product configuration that combines Job Search and Apply into a cohesive candidate SMS application process for mobile-first teams. Candidates are able to search for jobs with a keyword and find their ideal fit, selecting Apply Now on the job result will launch a Apply conversation for the candidate. The Text to Apply experience ca

Event Reporting

Published April 21st, 2025 by Lindsey Stanifer

The Reporting section's purpose is to allow event users to build out their reports from within the event's Dashboard, eliminating the need to navigate to Analytics and Reporting. All users with access to the event will be able to view this section. Reporting section Within the Reporting section, there are three reports that you can pull from the eve

Q&A overview

Published April 11th, 2025 by Lindsey Stanifer

Q&A was built to answer the most frequently asked questions from candidates and employees to improve both the candidate/user experience and save recruiters time in fielding questions. Through the power of NLP, your AI Assistant has been trained on tens of thousands of phrases to address candidates’ questions about an organization and its recruit

CMS Media Library overview

Published April 14th, 2025 by Lindsey Stanifer

The CMS Media Library is where you can add media files, including images and videos, as well as documents and hyperlinks for use in certain areas of the system. Any explicit content that is uploaded in the CMS will be grayed out and include a Sensitive Content warning will display over the image. Click Show to will remove the grayed background and

Audience Builder overview

Published April 11th, 2025 by Lindsey Stanifer

The Audience Builder allows you to target Q&A responses for specific candidates and users. Audience Builder is used most effectively when the responses for an audience are specific and differentiated from the global response. Use cases Teams who want to target responses for certain candidate characteristics and have unique responses for those c

Archive Lookup Tables

Published September 23rd, 2026 by Lindsey Stanifer

You can archive Lookup Tables whenever the information used in them is out-of-date or no longer needed. Users with full access to the Lookup Tables permission can do this by following the steps outlined below. Select All Apps in the top left corner of the header and then Settings from the drop-down menu. From the Settings page, select Lookup Tables

Create and manage a custom offer letter section

Published August 25th, 2026 by Lindsey Stanifer

Custom sections are stored within section groups and can be tied to offer letters. Custom sections can be created from their corresponding section group. Create a custom section for offer letters To create a custom section for offer letters, users with full access to Offers can complete the below steps. Select All Apps in the top left corner of the

Hot Jobs: Overview and configuration guide

Published October 24th, 2024 by Lindsey Stanifer

A hot job is a high priority job that needs increased candidate exposure. When users mark a job as a hot job, then it will display at the top of a candidate’s job Search results. Use cases Recruiters and hiring managers who want to increase candidate exposure of higher priority jobs so that they can receive and hire more qualified candidates faster.

Q&A Details (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This detailed report shows Q&A messages and responses with topic content. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Candidate ID Returns the candidate's unique ID. 71234567890 Candidate Name Returns the candidate's full name (if populated). Unknown Candidate Candidate Country Ret

Event templates

Published April 17th, 2025 by Lindsey Stanifer

Event Templates can be created from the Events page and allow you to apply preconfigured settings and descriptions to a new event. Use cases Hiring teams who want to host non-recurring events with similar descriptions and values. Navigation You can navigate to the Event Templates section of the Events page in one of two ways: Clicking the Event Sett

Contextual vs. defined Q&A responses

Published April 14th, 2025 by Lindsey Stanifer

Q&A responses within the CMS can be marked as Contextual, meaning that they may change based on the context of the conversation. This provides candidates with a smoother conversation flow when asking questions around your Q&A topics. Use cases Teams who want to answer candidate/employee questions based on context versus a defined response. T

Event Interview statuses

Published April 21st, 2025 by Lindsey Stanifer

Event Interview statuses provide available actions to employees for more flexibility when it comes to event interviews. Users can even utilize these statuses for workflows to assist in automation. It is important to note though that the system will prioritize any integration flow over this logic. If Candidate Q&A is enabled for your account, Can

Notifications around an edited event

Published April 21st, 2025 by Lindsey Stanifer

This guide explains how event notifications sent to both users and candidates are impacted when an event is edited/updated. Hiring events Triggered notifications For hiring events, when the following field(s) are updated within a created event, a user notification (User RSVP status must be either Pending or Going) will be triggered: Event start dat

Employee/user feed error messages

Published June 3rd, 2026 by Lindsey Stanifer

The following are error messages that may display once a employee/user feed is imported: Header Mismatch – This displays when there is a discrepancy between an uploaded file and the header mapping example file. Error (Unable Delete User) – This displays when you are trying to delete a user that doesn't exist. Error (Unable Deactivate User) – This di

Job Attributes

Published April 22nd, 2025 by Lindsey Stanifer

Job Attributes link job data to separate system areas so that you can use job data for relevant searches, targets, triggers, and actions. Any client who is utilizing Job Search will have access to Job Attributes, even if they do not use Paradox Jobs. Product dependencies Requires: Conversational ATS OR External ATS Job Management +Paradox Jobs + Job

Dynamic Content Engagement Details (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This report pulls information surrounding dynamic content and its engagements, including the Q&A intents triggered that have media attached, the specific content candidates are engaging with, and the total number of clicks a candidate makes within the Full Overlay template. Report fields Field Field Description Sample Value & Formatting Cand

January (2.4.6) Release Impacts Guide

Published January 30th, 2025 by Lindsey Stanifer

If you're a hiring manager or recruiter, the following updates will have an impact on your system. The following enhancements will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supp

Q&A Performance Summary (Employee) Report

Published April 30th, 2025 by Lindsey Stanifer

This report pulls the performance details over two periods of time to show topic activity over time. Report fields Field Field Description Sample Value & Formatting Topic Returns the topic name based from your knowledge base. Recruiting: Assessment Top 5 Performing Questions Within both date ranges selected, this field should return the top 5 ph

Community-specific widget

Published April 23rd, 2025 by Lindsey Stanifer

You can easily target certain Talent Communities via widget conversations so that candidates are directly routed to a specific community without being asked which community they want to join. Option #1: Set catch-all conversation to Talent Community Navigate to Web Management. Create a new or open an existing widget conversation. In the Catch-all C

Interview Feedback Attributes

Published April 22nd, 2025 by Lindsey Stanifer

As a part of the Candidate Interview Feedback feature, you can use the Interview Feedback Attributes category to create custom Interview Feedback Attributes and then assign them to your interview feedback questions. Product dependences Requires: Candidate Interview Feedback + Survey Interview Feedback Attributes When properly enabled, the System Att

Monthly Conversations (Employee) Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides detailed conversation monthly counts and averages. The date range is limited to only one month and year at a time. Report fields Field Field Descriptions Sample Value & Formatting Country Returns the country name of the user based on their IP address. Note: Unknown will show if the country cannot be identified. United States

Conversation Detail Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing questions and answers from conversation job screening questions. The date range filter will check against the conversation’s created date and time. Candidates with “Test” in their name will be excluded from this report’s results. Report fields Available filters are highlighted below. Field Field Description Sample V

Goldcast: Paradox Monthly Release Training Series

Published July 7th, 2026 by Lindsey Stanifer

What is Goldcast? Goldcast is Workday’s webinar and on‑demand video platform, and is now the home of Paradox’s Monthly (customer‑facing) Release Training Series. How to Register REGISTER HERE Important registration tips: Select Select All when signing up to be enrolled in all remaining sessions for the year — not just individual months. Registered

Mapping payload response and header values to System Attributes

Published April 28th, 2025 by Lindsey Stanifer

Integration Center allows you to takes elements from the response payload and response headers and map these to Paradox System Attributes or authentication attributes. Response payload in JSON You need to use dot notation to access the JSON values you want from the payload. Dot notation is a way to access a property of an object. To use dot notation

Employee experience completing a fillable PDF created within the Paradox platform

Published July 15th, 2026 by Lindsey Stanifer

The user experience for completing a form is similar to the candidate experience. The user can select the Review & Sign button in the Candidate Inbox to access the Review & Sign slide-out drawer. A modal will then open to the fillable PDF. On the left side of the modal, the document is displayed, and all of the fields for the employee to com

Employee Attributes

Published April 22nd, 2025 by Lindsey Stanifer

Employee Attributes were built as a precursor for future enhancements. Because of this, Employee Attributes cannot currently be utilized in the system except for the Approvals Engine feature when building out Approval Flows. Standard Employee Attributes The following are Standard Employee Attributes available within the system. Attribute Name Key Na

Send reminders to complete Form I-9, Section 1

Published April 24th, 2025 by Lindsey Stanifer

This process is followed when you have the GryphonHR integration configured for your account. Important Note: New hires can only be reminded to complete the Form I-9, Section 1, and then manually fill out the form within the GryphonHR system. When a reminder email is sent or at any point they receive an email from the portal, they will also receiv

Event Attributes

Published April 22nd, 2025 by Lindsey Stanifer

Event Attributes are data points related to specific events and can be tied to both hiring events and orientation events. While these attributes are helpful in tracking candidate data, this information is not added to a Candidate Profile. Product dependencies Requires: Conversational Events Primary Event Attributes Attribute Name Key Name Attribute

Candidate Detailed Scheduling Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report of interviews per candidate. The date range checks the candidate’s creation date by default. Note: Candidates with “Test” in their name will be excluded from this report’s results. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Candidate ID Unique candidate iden

Talent Community configuration

Published April 23rd, 2025 by Lindsey Stanifer

Talent Communities are a way to capture candidates in either a pre-apply or post-apply context in order to help nurture and engage with them in order to give recruiters/sourcers a warm source of talent for the organization. Product Dependencies Requires: Workflows + Custom Conversations Use cases Teams who want to keep interested candidates in the

View legacy reports and report templates

Published May 15th, 2025 by Lindsey Stanifer

You can easily view active, paused, and one-time legacy reports as well as report templates from Analytics & Reporting. View reports When navigating to the Analytics & Reporting page, you will have the option of opening one of the report lists from the left panel. Active reports By default, when the Analytics and Reporting page opens and you

Employee Interview Availability/Scheduled/Total Hours - Long Format Report

Published April 30th, 2025 by Lindsey Stanifer

This detailed report shows the number of hours of available, scheduled/busy, and total time by user. The long format helps more with data applications (loading the report into Excel/Google Sheets or other systems) while wide format is easier to read. The date range limit on this report is a maximum of 14 days ahead. Report fields Available filters a

Global Values

Published April 28th, 2025 by Lindsey Stanifer

Global Values are attributes that should be static within the client’s account. This means that no matter what action is being done within this account, the value of these attributes should be the same. An example of such a value is a set of credentials used to access the client’s account within a provider. Key / Value list This list view shows a su

Requests with multipart/form-data

Published April 28th, 2025 by Lindsey Stanifer

Formatting the request If you need to send an outbound request out of Integration Center with a content type of multipart/form-data, there are two ways that you can format the request. Regardless of which option you choose, the follow formatting rules apply: Add a content-type header with value multipart/form-data; boundary=<string> (replacing

Job Status History Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed job status change history report showing when a job is turned on or off with audit details. This report will output a row per job location since a job can be turned off for some locations and not others. The date range checks the date the change occurs. Report fields Available filters are highlighted below. Field Field Description

Time zone methods: Candidate time zones

Published March 10th, 2025 by Lindsey Stanifer

The time zone used for scheduling is based on the settings selected in Client Setup. Please contact users with full access to Client Setup to make any adjustments. Candidate timezone method priority order During Implementation, your CS Representative will work with your team to set the priority order of how the system will look for a candidate's tim

Employee experience reviewing a document created within the Paradox platform

Published July 15th, 2026 by Lindsey Stanifer

The user can select the Review & Sign button in the inbox to access the Review & Sign slide-out drawer. The document will then be presented to the employee through a modal hosted on the same page. They can then view the document and select the Done button in the lower-right corner to mark that they have reviewed the document. They can also s

Referral phone numbers

Published April 29th, 2025 by Lindsey Stanifer

Referral phone numbers are the phone numbers associated with the Employee Referral Program. Employee Referrals allow your team to acquire top tier talent all through employee engagement and sourcing. ERP allows users to refer top tier candidates all through communicating directly with your AI Assistant either via SMS, through a landing page widget t

Event Source Report

Published April 30th, 2025 by Lindsey Stanifer

This report pulls the source details used per event/activity. The date range used in the filter checks for the event created date. Report fields Field Field Description Sample Value & Formatting Public Event Name This is the public name of the event or activity. This information is found within the Details section of the creation process. Beach

Olivia Assist

Published April 14th, 2025 by Lindsey Stanifer

Olivia Assist is available as 24/7 front-line customer support for your teams through computer, tablet, or mobile device. Olivia Assist can schedule interviews with candidates, manage jobs, and answer a variety of questions about the Paradox platform as a whole. Paradox Assist If you have Contextual AI enabled for your account, then you can give you

Client Setup: Campus

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Campus section of Client setup supports the Campus product and includes the following settings: Campus – This enables the Campus product for the account. This will be enabled for you if approved for use. Campus Planning – This allows users to complete default and custo

Candidate registration experience

Published April 21st, 2025 by Lindsey Stanifer

The standard registration experience takes place on the event landing page, where the candidate completes a hiring event custom conversation with your AI Assistant and registers for the event. This guide explains the candidate's experience in more depth. Candidate registration experience Candidates requesting to register for an event To start the re

SFTP report delivery configuration

Published May 16th, 2025 by Lindsey Stanifer

You have the option to configure a SFTP connection inside Paradox that allows you to send report data to your SFTP destination on a one time or recurring basis. All reports are able to use this delivery method. Use cases Sending new hire data to our payroll provider automatically each week. Teams that have another vendor that they need to send recur

Employee ID as your login method

Published October 29th, 2025 by Lindsey Stanifer

Paradox provides you the option to allow your employees (with login access) to use their employee ID as a login method. Configuration Users with full access to Data Feeds and Client Setup can complete the below steps in configuring this login method. Step #1: Ensure all employees have an employee ID All users must have an employee ID assigned to the

Job data package errors

Published June 1st, 2026 by Lindsey Stanifer

Job data packages may display the below errors. This page assists you in troubleshooting these errors. Unable to overwrite The Unable to Overwrite modal will appear due to one of the below reasons: There is a job that is turned on in My Jobs that is assigned to this package, and you are attempting to save a field without a value but it is marked as

Browser extension: View web notifications

Published April 21st, 2026 by Lindsey Stanifer

You can view your web alert notifications within the browser extension by selecting the bell icon that lives in the bottom right corner of the extension's landing page. If you are currently within an app, then you can navigate to the landing page view by selecting the menu icon in the top right corner of the modal and then the bell icon in the botto

Job Distribution: Configuration guide

Published June 15th, 2026 by Lindsey Stanifer

In order to enable Job Distribution for a Conversational ATS or Integrated ATS (Indeed only) account, a user with full access to the Job Settings permission will need to complete the below steps. Select the All Apps menu in the top left corner of the header and then Settings from its drop-down menu. When the Settings page opens, select Job Manager u

Set default calendar

Published September 10th, 2025 by Lindsey Stanifer

You can set a default calendar that opens whenever you open My Calendar. This feature eliminates confusion and unnecessary clicks if you primarily manage a calendar other than your own. To do this, Select the All Apps button in the top left corner of the page and then Calendars in its drop-down menu. In the left panel, select your preferred calenda

Available tokens within the CMS

Published May 27th, 2025 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

Workflow Builder token list

Published May 21st, 2025 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

Managing tentative locations

Published June 4th, 2026 by Lindsey Stanifer

Tentative locations are temporary records created when the system cannot automatically find an exact match for a job's location data during the location mapping process. They require manual review and resolution to ensure data accuracy. When no match is found during the location mapping process, a tentative location is created in Location Management

Edit text using AI

Published March 26th, 2026 by Lindsey Stanifer

Text editing is a Contextual AI features that provides users with the option to enhance their existing text with AI. This feature is available in several system areas to help your team complete their work faster without sacrificing brand tone and style. Use cases Recruiters who want to edit and refine text throughout the platform, optimizing length

Paradox Native App

Published April 29th, 2025 by Lindsey Stanifer

Your browser does not support HTML5 video. The Paradox Native App for both Android and iOS allow you and your team members to complete various tasks easily from their personal or company devices. While not every feature in the CEM is supported in the Paradox App, the most natural mobile-friendly actions are available for use in the app. If you find

Advanced keyword mapping

Published April 4th, 2025 by Lindsey Stanifer

Advanced Keyword Mapping is still in its early stages , and we are actively exploring different approaches to implement and improve it. Advanced keyword mapping is similar to regular keyword mapping, but instead of users manually mapping keywords to related terms, our NLP tool automates the process. During a Job Search conversation, your client's

Paradox job ID structure update

Published August 18th, 2025 by Lindsey Stanifer

Paradox has an enhanced job ID structure that is optional for our Conversational ATS clients. This one-time update improves scalability, data consistency, and job tracking. To ensure a smooth transition, we will work directly with you and your ad agencies/job boards to best prepare. What’s changing? The current job ID format is being replaced with a

Candidate SMS communication hours

Published April 22nd, 2025 by Lindsey Stanifer

With the help of your CS Representative, you are able to set the hours in which communications are sent to candidates in the designated timezone. Configuration This feature is disabled by default. To enable the setting of candidate communication hours, contact your CS Representative. Communication hours logic When this feature is enabled, it will ap

Number of Hires

Published October 23rd, 2024 by Lindsey Stanifer

When using this feature and turning on a job, you can set the total number of hires needed for the job upfront. Your AI Assistant will then monitor the number of hires, and when the predetermined number is reached, your AI Assistant will either close the job automatically or notify the hiring manager that the number of hires was met. This helps you

Job search by parent ID

Published April 7th, 2025 by Lindsey Stanifer

This initial version will only support a Paradox Jobs (Conversational ATS) configuration. Job search can be configured at an account level based on jobs aggregated by parent ID. This is beneficial for Franchise customers who want to group multiple accounts under a single parent account. Use cases Franchises that want to group multiple accounts und

Orientation events: Scheduling conditions and advanced settings

Published August 20th, 2025 by Lindsey Stanifer

Scheduling conditions allow you to set the guardrails for scheduling candidates to an orientation event . When no scheduling conditions are configured, any candidate can be scheduled for any orientation event. Add scheduling conditions When creating an orientation event, a Scheduling Condition section should be available in the Registration section

Multi-select surveys

Published September 16th, 2025 by Lindsey Stanifer

Multiple responses can be chosen for survey questions with a text theme. This will allow your team to collect better responses and understand what is important to candidates, employees, or both. Enable multi-select surveys Surveys can be marked as multi-select directly from within the survey. Users with full access to the Surveys permission can comp

Candidate experience: View job descriptions

Published May 26th, 2026 by Lindsey Stanifer

When a candidate completes job search with your AI Assistant and views a returned, open job, then they will be able to view the job description for that job, including any added dynamic job description sections that meet the targeting rules set. Added job descriptions will display normally to the candidate without any distinction that they were adde

Manual Candidate Volume Changes Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report showing all manual edits on a job in My Jobs where the candidate volume threshold is changed. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Job Req ID Returns the job req ID. 233001BR Job Title Returns the job title. Operations Supervisor Weekend Night Job Title

Reorder approval flows

Published August 27th, 2026 by Lindsey Stanifer

It is extremely important that you reorder approval flows in Approvals created in the system into the proper approval flow hierarchy. Items can be targeted in multiple approvals so order matters . When the targeted rule for that item is met and applies to multiple approvals, the order in which approval flows are listed will determine which approval

My Jobs + Integrated ATS

Published April 22nd, 2026 by Lindsey Stanifer

If your company utilizes an integrated ATS, then when a new job is added to the job feed, the targeting configuration set up during implementation will determine whether the job is created and open or closed. The default targeting rule is to create jobs as closed, unless configured otherwise. When a job is turned off, it will be removed from: The Jo

Candidate Profile: Overview tab

Published October 17th, 2024 by Lindsey Stanifer

The Overview tab provides a consolidated, at-a-glance view of a candidate's key information and history. Candidate details On the left side of this tab, you can view essential candidate details, including the following: Candidate Name – The name of the candidate. First Contact Date – The first day that either the candidate or the AI assistant has r

Interview prep list actions

Published September 2nd, 2026 by Lindsey Stanifer

The Interview Prep page is divided into two tabs: Candidates and Employees. Each tab includes a search bar that will filter the corresponding tab for the characters entered, and each prep item in the list will have an action menu, or ellipses, that includes the following actions: Edit – This allows a user to view and make changes to an existing inte

Available platform languages

Published August 18th, 2026 by Lindsey Stanifer

The following are languages that are available for users to choose as their platform language. › Arabic (no backend, conversation only)› Bosnian› Portuguese (Brazil)› Bulgarian› Chinese (Traditional)› Croatian› Czech› Danish› Dutch› English› French› French (Canadian)› German› Greek› Hebrew (no backend, conversation only)› Hungarian› Indonesian› Ita

Workday: X509 Certificate

Published March 28th, 2025 by Lindsey Stanifer

If a Workday client requests that an X509 certification be used for signing requests made to Workday, the following must be completed: Send the public key to the client, this can be re-used in PROD and STG. The client will then need to provide a username to be used in the payload. You will need use the following node for the signature: <ds:Signat

Auto-scheduling with campaigns

Published July 6th, 2026 by Lindsey Stanifer

Auto-scheduling via Campaigns is a powerful tool for proactive outreach and high-volume coordination. Unlike job-level or conversation-based scheduling, which typically wait for a candidate to take an action (like applying or reaching a specific stage), campaigns allow you to push scheduling opportunities to a targeted audience. This guide outlines

Job Search Results Builder overview

Published April 15th, 2025 by Lindsey Stanifer

The Job Search Results Builder helps customize the Job Search results displayed to candidates based on job data and set conditions. Job Search Results Builder The Job Search Results Builder includes three sections in which job information is shared with a candidate when your AI Assistant returns job search results. These sections include the followi

Auto-scheduling with API

Published July 6th, 2026 by Lindsey Stanifer

Auto-scheduling via API allows your AI Assistant to auto-schedule interviews without a user ever needing to log into the CEM. It’s highly beneficial for organizations that want to trigger Paradox scheduling from their own integrated ATS or sourcing tools while maintaining a seamless candidate experience. This reduces the time to schedule, as candida

Candidate-initiated rescheduling interviews

Published July 6th, 2026 by Lindsey Stanifer

Candidates can automatically reschedule an interview without the involvement of a recruiter by engaging with your AI Assistant and asking them to reschedule. Candidate experience When an interview has been prompted to reschedule, whether by SMS or web widget, your AI Assistant will then check the available times for the interviewer's calendars and s

Natural Language Processing (NLP)

Published April 11th, 2025 by Lindsey Stanifer

Natural language processing (NLP) is a branch of artificial intelligence that helps computers understand, interpret, and utilize human language. Paradox uses the power of NLP in combination with various other technologies to support your AI Assistant during the recruitment process. While a beneficial tool, this feature isn't as advanced as using a

Track hiring team's performance

Published June 27th, 2025 by Lindsey Stanifer

There are several ways in which you can track your hiring team's performance. These include, but are not limited to: Sending out candidate surveys – Gathering feedback from candidates about their experience in the hiring process is one way you can track a hiring team's performance. Click here to learn how to create surveys. Running reports – Paradox

Shifts: Configuration guide

Published May 14th, 2026 by Lindsey Stanifer

This guide shows users how to enable advanced shifts and how to utilize both basic and advanced shifts for their jobs. Shifts is not available for integrated ATS customers. Configuration Step #1: Enable this feature If the account only requires basic shifts, then no changes are necessary. If you are a Conversational ATS customer and you would like

Job Feeds overview

Published March 26th, 2025 by Lindsey Stanifer

If you are utilizing an integrated ATS, then you can view your master feed and external job feed(s) from within Data Feeds so that you can validate the fields that are being processed in the system and ultimately elevate your ability to manage the content of a job feed. You will also be able to view a history of previous data updates from the job fe

Enable the SEEK integration

Published March 12th, 2025 by Lindsey Stanifer

This integration is only available for the APAC region. The following document outlines the details of the integrations between Paradox and SEEK, the most popular job board in Australia and New Zealand. Configuration Step #1: Enable the job feed The SEEK feed will first need to be a selected job feed in Job Settings. Click here to learn more. Step

LinkedIn CRM Connect

Published September 3rd, 2025 by Lindsey Stanifer

LinkedIn CRM Connect allows a two-way integration that syncs Candidate Profiles in Paradox (specifically the Talent Community page) to their LinkedIn profiles, further enriching the information recruiters are able to view at a glance. Use cases Professional hiring teams who often “find” candidates that they want to engage via LinkedIn and who want t

Download a Lookup Table

Published September 23rd, 2026 by Lindsey Stanifer

You can download any Lookup Table created in the system from the Lookup Tables page. Users with full access to the Lookup Tables permission can complete the below steps. Select All Apps in the top left corner of the header and then Settings from the drop-down menu. From the Settings page, select Lookup Tables under the Platform section. The Lookup

Approval History

Published December 13th, 2024 by Lindsey Stanifer

The Approvals History shows you the past requests that were either approved or denied for a job or offer. Navigation Approvals Page Select All Apps in the top left corner of the header and then Approvals in its drop-down menu. From the left panel, open the preferred list under Approval Requests. Hover over the preferred approval request; select its

Conversation Builder token list

Published May 21st, 2025 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

Real-time translation on the fly for candidates engaging in chat

Published August 19th, 2026 by Lindsey Stanifer

The following languages are available to enable on your account so that your AI Assistant can respond to candidates in their native language during job search and capture conversations. › Afrikaans› Albanian› Amharic› Arabic› Armenian› Azerbaijani› Basque› Belarusian› Bengali› Bislama› Bosnian› Brazilian Portuguese› Bulgarian› Catalan› Cebuano› Chic

Manage job titles

Published May 19th, 2026 by Lindsey Stanifer

Users with full access to Jobs can update both the main job title and additional job titles for a job from the Job Builder Update the main job title Select the All Apps menu from the top left corner of the page and then Settings from its drop-down menu. When the Settings page opens, select Job Manager under the Jobs section. From the Jobs list, ope

Tax Withholding form section

Published March 18th, 2025 by Lindsey Stanifer

If enabled, you can include the necessary tax withholding forms that candidates need to complete to be hired. Use cases Teams who want to collect a candidate's federal, state, and local tax withholdings during the onboarding process. Configuration Your tax withholding service provider can be added on the backend from the Forms & Offers section o

Viewing a candidate's conversation

Published May 6th, 2026 by Lindsey Stanifer

The Conversation box within the Applications tab shows the candidate's conversation with your AI Assistant and any other users who may have messaged the candidate. Messages can be sent from this box as free-form messages or through the use of messaging templates, and the conversation will include milestones of different statuses or actions taken pla

Designate and get alerted on keywords used by candidates or employees

Published January 8th, 2026 by Lindsey Stanifer

If you want to keep your eyes out for specific words that candidates/employees use in their conversations, you can add these as Smart Alerts within Alert Management. Once added, you will be notified when candidates/employees send messages containing these words. Smart Alerts for candidates Smart Alerts will notify you when a candidate sends a messag

Designated conversation responder

Published January 15th, 2026 by Lindsey Stanifer

The designated conversation responder is the persona used to communicate with candidates throughout the hiring process, which can be set to your AI Assistant, yourself, or both. Setting this persona is beneficial as it can help limit the number of phone numbers used to communicate with the candidate each time they are contacted by a recruiter. Confi

Default Candidate Q&A Top Topics

Published July 29th, 2026 by Lindsey Stanifer

Default Candidate Q&A Top Topics are set for your account when this feature is enabled. These include the following. Topic Question Application How do I fill out an application? Check My Status What's the status of my application? Interview Process What is your interview process? Jobs: Search How do I search for jobs? Application: Issues What if

Conversation templates

Published November 12th, 2024 by Lindsey Stanifer

Conversation templates allow you to build a conversation based on a prebuilt template. The available templates support a variety of use cases that may be helpful when creating new conversations. Conversation template options The available conversation templates include the following: Single Path – This template is a linear, single path conversation

Create and edit a hiring event custom conversation

Published November 15th, 2024 by Lindsey Stanifer

You have the ability to create custom registration conversations for hiring events. Create a hiring event conversations Select All Apps in the top left corner of the header and then Settings from its drop-down menu. From the Settings page, select Conversation Builder in the Automation section. Click + Create Conversation in the top right corner of

Approvals logic

Published December 16th, 2024 by Lindsey Stanifer

Navigation logic Navigation to the Approvals page from the All Apps menu. If a user has access or no access to the Approval Flows and access to Approval Requests sections of the Approvals page, then they can click the All Apps button in the top left corner of the header and then Approvals under the Advanced section to open the Approvals page. If a u

Job categories

Published January 15th, 2025 by Lindsey Stanifer

Job categories are a grouping mechanism used to organize jobs within the Jobs page. They must be set up before you can start creating individual jobs, making it easier to organize by department, function, or any other shared characteristics. Job categories are also used to help candidates find jobs by category. Create a job category Select the All

Hiring team by location

Published October 25th, 2024 by Lindsey Stanifer

If utilizing Conversational ATS, then you have the option to use the Hiring Team by Location feature, which is where you can customize the hiring team for specific job locations. This functionality can be configured to allow employees to edit the hiring team directly within My Jobs, providing greater flexibility for managing team assignments on a pe

Sending messages to candidates using messaging templates

Published November 6th, 2024 by Lindsey Stanifer

Messaging templates are templated responses that can be sent to candidates within the conversation box of their Candidate Profile. Default responses are available for use, but additional responses can be built and utilized by team members when needed. Candidate Inbox For users that have both access to the Candidate Profile and the use of messaging t

Move a candidate to a new job from a Talent Community

Published April 16th, 2026 by Lindsey Stanifer

If you utilize the Talent Community product and the Manual Candidate Mobility feature, then you have the ability to move a candidate from a Talent Community Journey to a job’s Candidate Journey, effectively screening a candidate and moving them into the hiring process. Assign a candidate to a job Select the All Apps button in the top left corner of

Job list site overview

Published March 12th, 2025 by Lindsey Stanifer

If utilizing Conversational ATS, then job list sites are available by default. These sites host all Paradox Jobs and will serve as the landing page for candidates to view and find jobs associated with your account. Configuration Complete the steps below to configure a job list site. Step #1: Create a job list site Create and publish your job list si

Send jobs to Jobcase

Published March 12th, 2025 by Lindsey Stanifer

Jobcase is an available job board to automatically post jobs organically! Within a few clicks, you can opt-in to distributing jobs via the Paradox x Jobcase Master Feed. Configuration The Jobcase feed will first need to be a selected job feed in Job Settings. Click here to learn more. Enable the feed After the feed is added, return back to the Job

Unmatched Questions to Intent (Employee) Report

Published April 30th, 2025 by Lindsey Stanifer

This report returns a list of questions/phrases that did not match any intent in your assistant's knowledge base. The date range is based on when the questions/phrases were asked. Report fields Field Field Description Sample Value & Formatting Created Date Returns the date and time when the question/phrase was asked in MM/DD/YYYY HH:MM:SS format

Manage Journey stages and statuses

Published May 12th, 2026 by Lindsey Stanifer

At times, you may need to adjust your Candidate Journeys to better reflect new hiring processes or remove them entirely as a journey option. This page outlines how to make these adjustments. Edit, rename, delete, and duplicate System Journeys In the Candidate Journeys list, select the preferred journey’s action menu, or ellipses, and then then prefe

Approval notifications

Published April 30th, 2025 by Lindsey Stanifer

Approval notifications will be sent via email and web alert to users when an event is sent for approval, approved, and denied. approver notifications When an event is sent for approval, the next approver in the approval flow will receive a Pending Event Approval email notification. If an approver has events/activities that are pending their approva

External uploads & multiple offers

Published March 13th, 2025 by Lindsey Stanifer

Users have the ability to upload an external offer to send to candidates and attach multiple Paradox Offers to one job. Offer approvals do not work with external offers. Use cases Teams who want to include multiple offers as available to select for a single job. Teams who want to build offers outside of Paradox and want to upload them into the C

Activate an archived Lookup Table

Published September 23rd, 2026 by Lindsey Stanifer

You can activate an archived Lookup Table whenever the information used in them is relevant to put back into use. Users with full access to the Lookup Tables permission can do this by following the steps outlined below. Select All Apps in the top left corner of the header and then Settings from the drop-down menu. From the Settings page, select Loo

Employee Feeds (User uploads) overview

Published March 26th, 2025 by Lindsey Stanifer

Paradox can consume client employee data through the manual addition of employees, manual CSV file import, CSV file import through a Paradox sFTP, or the Paradox API. CSV / SFTP is recommended, API should be used for specific client cases. API API POST: https://api.paradox.ai/api/v1/public/company/users The API is designed to add, update, or delet

Submit / resubmit job approval requests

Published October 24th, 2024 by Lindsey Stanifer

Users can submit approval requests for turning on a job from the My Jobs page or sending an offer from the Candidate Inbox. When a request receives its final approval or is denied, the user who submitted the request will be notified. Job approval request When the Approvals Engine is enabled for your account, you will have to submit an approval reque

Indeed Apply: Configuration guide

Published March 11th, 2025 by Lindsey Stanifer

The Indeed Apply integration allows candidates who apply on Indeed to have their information and answers to their screening questions shared directly with your Paradox account. Using Indeed Apply will not only allow a more seamless experience between Indeed and the CEM, but it will also lead to more applicants due to Indeed’s high traffic volume and

Default interview preferences overview

Published April 2nd, 2025 by Lindsey Stanifer

Default interview preferences are the preferences set on an individual, user role, or location basis and indicate an interviewer’s preferred interview type. In order to provide more support for your Interviewers, you can set auto-scheduling to take into consideration these preferences rather than strictly leaning on one set interview type and durati

Send jobs to OfferUp

Published March 12th, 2025 by Lindsey Stanifer

OfferUp is an available job board to automatically post jobs organically! Within a few clicks, you can opt-in to distributing jobs via the Paradox x OfferUp Master Feed. Configuration The OfferUp feed will first need to be a selected job feed in Job Settings. Click here to learn more. Enable the feed After the feed is added, return back to the Job

Job Search: Search Paradox Jobs and job feeds

Published April 7th, 2025 by Lindsey Stanifer

Both Paradox jobs and jobs from an integrated ATS can be utilized in Job Search to allow your external job feed to be selected in a Paradox Jobs account. Use cases Teams who have Paradox jobs enabled but also want to provide candidates the ability to search for their external jobs hosted outside of Paradox. When Paradox Jobs and job feeds are both s

Event Promotions

Published April 18th, 2025 by Lindsey Stanifer

The Promotions section of an event is where you can find all of the avenues to promote your hiring event or campus event. Kiosk Mode This section will only display for campus events. Kiosk Mode efficiently allows event managers to capture candidate data without wifi and the reliance on a capture conversation. Kiosk Mode can only be utilized for ca

Company-wide scheduling timelines

Published May 21st, 2026 by Lindsey Stanifer

Scheduling timelines set the minimum and maximum time frame that your AI Assistant can coordinate an interview for each interview type, including custom interview types created for your account. While this is beneficial in some use cases, not setting this on the backend allows each user in your account to configure their own scheduling timelines ins

Event Landing page

Published April 16th, 2025 by Lindsey Stanifer

The Event Landing and Candidate Schedule pages provide all details of an event for users and candidates. Product dependencies Requires: Events + Hiring Events Create an Event Landing page From the Tools section of an event, you can open the Event Landing Pages tool and then the Event Landing Page tab to edit the Event Landing page. The creation of a

Candidate experience: Selecting shifts when applying for a job

Published May 12th, 2026 by Lindsey Stanifer

The Shifts feature provides a clear and intuitive experience for candidates, allowing them to easily share their availability. Selecting the candidate's list Users who turn jobs on in My Jobs will be able to determine the shifts that are sent to the candidate. Click here to learn more about this process. Note: Some selections are predetermined on th

Job Data Packages: Configuration guide

Published June 1st, 2026 by Lindsey Stanifer

Job Data Packages allow you to attach certain job data on the location level. This guide specifically outlines how to configure this feature for your account. Configuration Step #1: Enable this feature User with full access to Client Setup can complete the below steps. If you need assistance, please contact a Company/Account Admin or your CS Represe

Keyword mapping for better job search results

Published April 4th, 2025 by Lindsey Stanifer

This feature enhances the job search experience with the help of NLP by matching keywords sent from the candidate to your available jobs. When enabled, this experience will automatically occur, but you do have the option to further advance this process with customized keyword mapping. Keyword mapping should only be used for true mapping needs, base

Open interview time options

Published October 22nd, 2024 by Lindsey Stanifer

If an interview is moved into an Interview Complete status before it was originally supposed to end, then the time of the interview will end at the next closest 5 minute mark (e.g. 10:13 → 10:15), and the system will then mark the rest of the time as available for Scheduling. Availability cannot be added to past dates. When adding a block of ope

Candidate Interview Feedback survey: Configuration guide

Published April 16th, 2025 by Lindsey Stanifer

Candidate Interview Feedback surveys allow your interview attendees to provide their immediate feedback on a candidate after interviewing them. This information can then be used to assist hiring teams in selecting the best candidate for a position. Configuration Step #1: Enable this feature Users with full access to the Client Setup permission can c

Date formatting: Configuration guide

Published August 26th, 2026 by Lindsey Stanifer

The following steps can only be completed by users with full access to Client Setup. Configure date formatting settings Step #1: Check that Forms and Offers are enabled in Client Setup You will need to ensure that the Forms and Offer Management settings are enabled for your account. To do this, Select the All Apps button in the top left corner of th

Campus Event Builder sections

Published April 30th, 2025 by Lindsey Stanifer

The Campus Events Builder provides a similar experience to creating a regular hiring event. Important differences to note include: Overview section – In the Overview section, ensure to toggle on the Campus setting. Event Planning section – The Event Planning section will be added to the event when the Campus setting is enabled. Open the following pa

Add or edit user access to locations

Published June 4th, 2026 by Lindsey Stanifer

Users can be assigned to locations at the area folder or location level in Location Management. Contact a user who has full access to Location Management to update user permissions to locations. Manager user access to locations Select the All Apps button in the top left corner of the header and then Settings in its drop-down menu. When the Settings

SFTP report delivery

Published July 24th, 2025 by Lindsey Stanifer

This feature allows Company/Account Admins to configure an SFTP connection in Paradox that will send report data to the SFTP destination on a one-time or recurring basis. Use cases Sending new hire data to a client’s payroll provider automatically each week. Sending another vendor recurring data from Paradox. Sending an internal data team informati

Conditional workflows

Published April 22nd, 2025 by Lindsey Stanifer

Conditional workflows expands the Workflows product from triggers based only upon candidate status change activity and adds in the ability to filter your workflows tasks and actions based on the additional candidate metadata stored via Candidate Attributes. Use cases Users who want to configure different actions to happen based on selective candidat

Determine and send sponsor jobs to agencies

Published April 22nd, 2025 by Lindsey Stanifer

If you sponsor jobs through third-party agencies, you have the ability to mark a job as sponsor within the Paradox system, letting the agency know that you want to sponsor it. A Sponsor Job Custom Job Attribute supports the sending of sending sponsorship details to recruiting agencies. This node is automatically added to the Standard Job Feed, and

Automatically turning off a job

Published January 27th, 2026 by Lindsey Stanifer

A job can automatically be turned off when using one of two features: the Candidate Volume Optimizer or Number of Hires feature. Candidate Volume Optimizer The Candidate Volume Optimizer (CVO) can be used to control the number of candidates flowing into a job's Candidate Journey. When a set number of candidates reach a certain stage of the Journey,

Recruiter Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides a detailed overview of each user. Report fields Field Field Description Sample Value & Formatting User User’s full name. Abe Froman Employee ID User’s external user ID, if relevant. F45672 User Job Title Returns the user’s job title. HR Advisor User Email Returns the user’s email. abe.froman@clientname.com Sessions Returns t

Open Jobs Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report by job ID to help users identify how many jobs were created and how many candidates have applied to those jobs. It also contains information about how many candidates were captured, screened, scheduled, and extended an offer. This report returns details about all jobs in either an opened or closed status. The default date

Job Feed: Correct feed errors

Published June 11th, 2026 by Lindsey Stanifer

From the Jobs list in Data Feeds, any feed errors will display in red and include an alert icon in the column where the error resides. Error types include Mismatched, Invalid, Missing, or Configuration Error(s) and may be due to one or more of the following errors: Mismatched Location ID Mismatched City Mismatched State Mismatched Country Mismatched

Chat-to-Apply: Auto-assigning candidate to locations

Published July 2nd, 2026 by Lindsey Stanifer

The following provides an overview of additional Job Search feature logic that is either built-in by default or can be configured under the right conditions. The default logic that is embedded into the Chat-to-Apply feature is to auto-assign candidates to a location in Location Management IF the location address in the job feed exactly matches a l

Client Setup: Assessments

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Assessments section of Client setup supports the Traitify Assessment product or the SHL solution and includes the following settings: Assessments – This enables the Assessments product. This will be enabled for you if approved for use. Assessment Providers – This will

Client Setup: Automation

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Automation section of Client Setup is where several automations can be enabled for your account. These include the following: Journeys: Next Steps – This allows next steps to be an option in your journeys. Include “Candidate Received” status – This will include a Candi

Employer Tax Information

Published April 15th, 2025 by Lindsey Stanifer

The Employer Tax Information page is only available when using tax withholding in forms. This guide explains how to add and manage an employer profile. Use cases Clients who utilize I-9s through the system (internal I-9 software or external I-9 software). Clients who want to collect tax withholdings for a payroll system. Configuration This feature w

Sending an offer via the Job Centric View

Published April 23rd, 2026 by Lindsey Stanifer

If you are sending an offer letter to more than one candidate via the Job Centric View, then it is important to keep in mind the following Send Offer logic. Send an offer to multiple candidates When sending an offer letter to multiple candidates, the # Candidates amount will display instead of the candidate’s name in the left panel of the Offer Deta

Candidate Mobility Details Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report showing all manual changes to each candidate’s assigned jobs. This is associated with the Manual Candidate Mobility feature. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Candidate ID Unique candidate identifier generated each time a candidate engages with Olivi

Job Feed: View job update history

Published June 11th, 2026 by Lindsey Stanifer

Feed history outlines the historical job change details from past job data runs. This can be helpful to reference to determine when certain changes were made. Open Feed History drawer When viewing the Jobs list in Data Feeds, you will find a clock icon next to the search bar in the upper-right corner above the list. Select this to open the Feed Hist

Overall Surveys Summary Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides a summary of all of your survey engagements. Each row is a summary of surveys against each survey and question within that survey. Report fields Field Field Description Sample Value & Formatting Company Name Company name. ABC Company Audience Type The audience assigned to the survey. Options include: Candidate Employee Candi

Journey Automation stages

Published April 7th, 2025 by Lindsey Stanifer

Automation stages can be added to journeys in order to support more complex journeys. These stages will allow the candidate to move through additional processes alongside their Candidate Journey without having their status updated. Automations that are created within a Candidate Journey can then be applied to one or more workflows in order to trigge

Report templates

Published July 24th, 2025 by Lindsey Stanifer

Accounts will have 15 standard report templates by default that can be used to build a report. While these templates cannot be deleted, they can be used as the foundation for a report and then customized to better fit your reporting needs. Product dependencies Requires: Automatically enabled Use cases Teams who are new to the Report Builder. Teams w

Scheduling Overview Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides a detailed review of interview scheduling by candidate country. The date range will check the candidate’s created date for this report. Note: Candidates with “Test” in their name will be excluded from this report’s results. Report fields Field Field Description Sample Value & Formatting Company Returns the company name. Wayn

Calendar integration: Google

Published June 11th, 2026 by Lindsey Stanifer

This guide outlines the process for integrating individual Google calendar accounts. Client documentation Please review this integration documentation to learn more about the scheduling integration with Google. Configuration Room Booking does not work with the Google calendar integration. A potential workaround is adding rooms as users when schedul

Recruiting Sites

Published April 24th, 2025 by Lindsey Stanifer

By default, all users within the system will have a Recruiting Site auto-generated for them when their user record is created. This site is often beneficial for recruiters to share out and screen candidates based on the designated conversation. Use cases Recruiters who want candidates to complete a designated conversation that can be used to bring i

Creating a SEEK advertisement

Published June 17th, 2026 by Lindsey Stanifer

Advertising is not required to post a job from Paradox. This is an optional configuration for the user. When SEEK is enabled on your account, users with permission to manage SEEK have access to creating advertisements in the Advanced section of the job modal. Note: Contact your CS Representative to update your SEEK advertisement permissions when

Employee login identifier security measure

Published July 15th, 2026 by Lindsey Stanifer

To avoid security issues around a login identifier that belongs to multiple companies, the following updates were implemented: If an employee record is created and its email is later updated manually, an error message will display when the updated email address is already registered by an employee from another company. Users will then need to enter

Automatic translation in the platform language

Published September 2nd, 2026 by Lindsey Stanifer

Several different aspects of the platform can or will be automatically translated to assist in helping you work more efficiently. Candidate Inbox When enabled for your account, candidate conversations will be automatically translated into your selected platform language. To view the message in its original language, simply click the View Translation

New vs. Legacy Report Builder

Published July 31st, 2025 by Lindsey Stanifer

Paradox's new Report Builder and its legacy builder have stark differences in their designs, report creation process, template system, and user permissions. Review this guide to learn more about the differences between the two Report Builders. Design and user interface New Report Builder The new Report Builder features a modern, streamlined interfac

Browser extension: SAP SuccessFactors embedding

Published November 5th, 2024 by Lindsey Stanifer

If you utilize SAP SuccessFactors as your ATS, you have the option of embedding the browser extension in the candidates list, allowing you to easily open a candidate’s conversation with your AI Assistant and correspond with them as needed. Configuration Step #1: Enable this feature Users with full access to Client Setup can complete the below steps.

Soft unsubscribe (SMS)

Published December 12th, 2025 by Lindsey Stanifer

Soft unsubscribes are when candidates or employees use opt out language determined by NLP to unsubscribe from communications in Paradox and not Twilio or carriers. Your AI Assistant will confirm that they want to opt out of messaging, which prevents them from receiving any system messages. However, candidates and users can always resubscribe at a la

Create and manage custom offer section groups

Published August 24th, 2026 by Lindsey Stanifer

Section groups are the folders where custom sections are stored. Custom sections cannot be created without at least one section group being added to the Custom Sections section of the Offers page. Create a section group To create a section group for custom sections, users with full access to Offers can complete the below steps. Select All Apps in th

Import and export forms

Published July 9th, 2026 by Lindsey Stanifer

You can import and export forms between environments, such as from staging to production. This helps you test, standardize, and manage forms more efficiently. Important Notes on Attributes and Fields Dynamic Dropdowns: Dynamic dropdowns are not currently supported. If a form uses a dynamic dropdown and the necessary integration (service provider) is

Job alerts sign-up

Published April 20th, 2026 by Lindsey Stanifer

Job alert sign-ups will not be supported on SMS. When a candidate searches for a job, they will have the option to sign up for a job alert in relation to it. The job alerts setting will display whether results are returned or not. Initial sign-up Once a candidate searches for a job via web widget and no jobs are found, then a Notify me of similar

Candidate in "No Availability" status

Published June 17th, 2025 by Lindsey Stanifer

When an interview request is sent but there are no open interview times (OITs) on the interview attendee's calendars, a candidate moves to the No Availability status. The system behavior for moving a candidate to No Availability and the subsequent actions depends on the original scheduling flow and the candidate's last action. Falling into No Availa

Adding digital consent to a form

Published July 13th, 2026 by Lindsey Stanifer

You can add digital consent to a form in order for the candidate to agree to using a digital signature. Add digital consent This can be added to a candidate form by users with full access to Forms by completing the below steps. Select the All Apps menu in the top left corner of the page and then Settings from its drop-down menu. When the Settings p

Job Builder token list

Published May 23rd, 2025 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

My Jobs: Manage available jobs

Published April 22nd, 2026 by Lindsey Stanifer

To manage jobs available for an account, you can view, open, and close jobs as needed. Open or close a job If you utilize the Approvals Engine feature, then you will have to submit a request to enable a job first. Learn more about submitting a request here. You can easily open or close a job for those that you have job and location level access to

Create and manage approval flows

Published December 16th, 2024 by Lindsey Stanifer

Approval flows is where you and/or users with full access to approval flows can create the line of approval for actions taken in the system. Create an approval flow Approval flows can include multiple levels of approvers, which ensures that multiple levels of management (Manager, Sr. Manager, VP Talent Acquisition, etc.) review and complete requests

Browser extension: Candidate Inbox app

Published April 21st, 2026 by Lindsey Stanifer

Important Note: The browser extension only displays in English. The browser extension's Candidate Inbox app will show you a list of all candidates listed in the Candidate Inbox. From this list, you can select a specific candidate to see and/or continue the conversation from this extension screen. Segments – This will open a list of all available s

Updating digital consent message

Published July 13th, 2026 by Lindsey Stanifer

Digital consent is the initial consent given by the candidate to using electronic signatures through an I agree button. This consent is provided upfront when the form is opened by the candidate. Since legal language may vary by company, you do have the option of updating your company's digital consent message for candidates, users, and offer letter

Default Employee Q&A Top Topics

Published July 29th, 2026 by Lindsey Stanifer

Default Employee Q&A Top Topics are set for your account when this feature is enabled. These include the following. Topic Question Payroll Compensation Paycheck Where can I find a copy of my paycheck? Payroll Procedures Direct Deposit Change How do I change my bank account? Payroll Taxes Forms Where can I find my tax forms? Payroll Procedures Sc

Filled Jobs Report

Published April 30th, 2025 by Lindsey Stanifer

This report shows candidate details for those that were hired and have a defined start date. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Req ID Lists the job req ID generated for a job request. ABC_XYZ_B40A7037-0595-42A0-94C6-8350D4F54D61 Store # Lists the location code based on the lo

Delete media content from the Media Library

Published July 31st, 2026 by Lindsey Stanifer

Media content can be deleted individually or in bulk from the Media Library in the CMS. Delete individually To delete a document individually, Select All Apps in the top left corner of the header and then CMS from its drop-down menu. From the left panel of the CMS, select Media Library. The All Media Files list will then open. From this list or fro

Candidate Profile: Campaigns tab

Published January 22nd, 2026 by Lindsey Stanifer

If you have access to Campaigns, then you can access the Campaigns tab. In the Campaigns tab, you can view all campaigns that have been sent to the candidate and that the candidate has engaged with . If a candidate is sent a campaign but does not engage with it, the Campaigns tab will remain blank. You can view the following details: The name of the

Q&A Details (Employee) Report

Published April 30th, 2025 by Lindsey Stanifer

This detailed report shows Q&A messages and responses with topic content. Report fields Field Field Description Sample Value & Formatting User ID Returns the user's unique ID. 71234567890 User Question Date Returns the date and time of the user's phrase in MM-DD-YYYY HH:MM:SS format. 09/23/2020 9:38:11 User Phrase Returns the phrase/text fro

Countries where SMS and WhatsApp are not supported

Published February 12th, 2026 by Lindsey Stanifer

This page outlines the countries where SMS is not supported. Countries with no SMS support SMS functionality is not available for the following countries due to applicable local laws and regulations or carrier restrictions. Your team should use an alternative supported method to send and receive messages, such as email or WhatsApp, for these countri

Event scheduling with campaigns

Published August 24th, 2026 by Lindsey Stanifer

Event scheduling with campaigns allows you to schedule and register candidates for an event in mass with one single communication. If you would prefer to only have candidates registered for an event, please use this guide for Event Invitation campaigns. Create an Event Scheduling campaign To create an Event Scheduling campaign, follow the steps outl

Location Calendar Availability Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report showing all hours of availability per location calendar each day. The date range limit on this report is a maximum of 14 days ahead. Report fields Available filters are highlighted below. Field Field Description Calendar Name Returns the name of the location calendar. Calendar ID Returns the calendar ID, if defined, of the

Dynamic Candidate Summary

Published April 14th, 2026 by Lindsey Stanifer

You can create dynamic Candidate Summary cards that display based on the candidate’s Job or Location Attributes. This can be helpful when your hiring teams are needing access to information that differs from the default Candidate Summary. Create a dynamic Candidate Summary Select the All Apps button in the top left corner of the header and then Sett

Create a messaging template for teams to use

Published August 5th, 2026 by Lindsey Stanifer

Messaging templates are messages that were prebuilt to be used repetitively by teams. These templates are helpful to ensuring that candidate messaging is consistent across your hiring teams. Create a messaging template The #recorded-interview-invite-url token is available for Candidate Inbox and Campaign Messaging Templates, but its value will only

Default messaging templates

Published August 5th, 2026 by Lindsey Stanifer

The following are default messaging templates that are included automatically. These can be edited or deleted as needed. Template Name Message #sorry Thanks for your interest in our #group-selection jobs. At this time we are looking at other candidates. If there's another position available, can we reach out? #questions #candidate-firstname, do you

Conversational Job Search Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides a summary view of conversational job search activity. Report fields Field Field Description Sample Value & Formatting Total Candidate Count Returns total number of candidates engaged within the selected date range on the report. 140172 Total Candidates with Job Search Count Returns the total number of unique candidates that

Event Candidate Detail Report

Published April 30th, 2025 by Lindsey Stanifer

This report is pulling information about the candidates that were engaged for a specific event. The date range filter is based on the candidate’s created date. Notes: This report has a limit of 15,000 lines. Blank values will not include any value, including N/A. Report fields Available filters are highlighted below. Field Field Description Sample

Orientation Events – Scheduling Overview Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summary report showing all scheduling activity for orientation events. The date range used in the filter checks for any events with a date range inside the report date range. Report fields Field Field Description Sample Value & Formatting # of Events Returns the number of events with a start date and end date range within the selected

Product add-ons with Workday

Published March 31st, 2025 by Lindsey Stanifer

This document outlines common product add-ons with Workday. Conversational Campus Events Campus Events can be integrated with Workday Candidate Engagement (CE) and Workday Recruiting Best Practices are currently being identified & will be shared with the team once consolidated. High-Level Integration Design Capabilities: Prospect creation after

Create legacy reports

Published May 14th, 2025 by Lindsey Stanifer

From Analytics & Reporting, you will be able to view and run reports for you and your team. Navigation To navigate to reports, first click the All Apps button in the top left corner of the screen and then Analytics under the Advanced section in its drop-down menu. From the Analytics & Reporting page, you will have the option to: Review activ

Location one-time upload: Advanced settings

Published June 4th, 2026 by Lindsey Stanifer

When uploading a one-time location file, you will have the following advanced settings available to you. Features Description Note Utilize Setting from Scheduled Uploads ON: All settings from the client's scheduled feed will be applied to the one-time upload. This toggle is only available in the one-time section. If a scheduled feed is not configure

Dynamic content: Configuration guide

Published July 1st, 2026 by Lindsey Stanifer

The Dynamic Content feature allows you to include videos, blog posts, news, and more on your career site to provide prospective candidates more information about your company. This guide explains how to configure this feature for your account. Configuration In order to configure this feature, you must also be utilizing Candidate Q&A, Job Search,

Offers overview

Published March 12th, 2025 by Lindsey Stanifer

The Offers feature allows users to build, send, and manage offers for candidates. Use cases Hiring Teams who want to see the hiring process through to the end and send their offers through the CEM. Configuration Users with full access to Client Setup can complete the following steps to configure this feature. Select All Apps in the top left corner

Employee Role Audit Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all user role changes (non-permission access changes). Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Current - User Role Name Returns the user role name that was added, edited, or deleted. Recruiting Coordinator Current - Associated Legacy Role Returns t

Campus Approvals Builder

Published April 30th, 2025 by Lindsey Stanifer

The Approvals Builder is where you can create approval flows for approving campus events created in the system. Once an event is created for a school/campus that has an approval flow assigned to it, the event will automatically go through approvals first before it is officially created. This ensures that event creations are more closely monitored. A

Send a Paradox Offer automatically

Published August 14th, 2026 by Lindsey Stanifer

This functionality cannot be utilized with the Approvals Engine feature. Once configured for your account, you can have Paradox Offers be sent automatically to your qualified candidates. Use cases Companies who want to control the timing of when offers are sent to align with their business needs and processes. Hiring Managers who want to create an

Add media content to assistant responses, event conversations, and forms

Published July 31st, 2026 by Lindsey Stanifer

Media content can be used in the following system areas: Q&A responses (CMS) Hiring Events Forms Q&A responses You can easily add media content to Candidate and Employee Assistant Responses from the CMS. Select All Apps in the top left corner of the header and then CMS from its drop-down menu. Open either the Candidate Assistant Responses &g

Adding a new form task

Published April 30th, 2026 by Lindsey Stanifer

Candidate and employee forms include a combination of form sections and tasks. Learn about form tasks and their functions below. Add new form task Within each section, a user can add a task by scrolling to the bottom of the existing section and selecting + Add Task. You will then be presented with a menu that includes the a range of tasks to choose

Location file requirements

Published June 4th, 2026 by Lindsey Stanifer

Below are the following accepted/required fields for location files. For any questions on custom fields, please reach out to your CS Representative. Field Required Format Description Note Location Name String Name of the location. This is used for searching inside of the CEM If Override Location Permissions is toggled on, then the locations on the

Edit daily availability

Published September 10th, 2026 by Lindsey Stanifer

Location calendars are not associated with assigned requisitions and, therefore, cannot have OIT s set by requisition ID. Only user calendars can have OIT blocks configured this way. As your schedule changes, you can easily update your availability on specific days from your My Calendar without impacting your set long-term availability. Once you o

Location Preference screening questions and attributes

Published March 10th, 2025 by Lindsey Stanifer

The Location Preference screening question is a question type in the Job Builder that allows candidates to select all of the potential work locations that they are interested in working at when applying for a job. These locations can be grouped together and assigned a unique attribute that can then be tied to the job. Use cases A Hiring Manager/Recr

Events token list

Published May 23rd, 2025 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

Send a form automatically or manually

Published March 18th, 2025 by Lindsey Stanifer

At the right time, forms can be sent automatically or manually to the necessary user or candidate. Use cases Teams who want to set an automation for sending a form to a user/candidate and/or have their users manually send the form to users/candidates. Automatically send a form To send a candidate form automatically, there are some additional config

Setting conditions for custom sections in offers

Published August 26th, 2026 by Lindsey Stanifer

Custom sections in offer letters allow unique details to be added to a generic or templated offer letter when it is applicable to candidates. This can be further conditioned to only showing custom sections when a candidate meets targeting rules set for those sections. This ensures that candidates are provided the correct information when applicable

Candidate Volume Optimizer: Configuration guide

Published April 27th, 2026 by Lindsey Stanifer

Only Paradox Admins/System Implementors will be able to configure the Candidate Volume Optimizer (CVO) feature for an account. Configuration Step #1: Enable Client Setup settings Select the All Apps menu in the top left corner of the header and then Settings from its drop-down menu. When the Settings page opens, select Client Setup under the Paradox

Browser extension: Workday embedding

Published November 5th, 2024 by Lindsey Stanifer

If you utilize Workday as your ATS, the browser extension can be embedded into Workday as an easy way for you to reference candidate conversations or add a Workday candidate directly to the CEM. In addition to this, the candidate’s journey status will display in Workday as a quick reference while reviewing candidates. Configuration Step #1: Enable t

Conversation builder actions and view controls

Published September 16th, 2026 by Lindsey Stanifer

At any point in the Conversation Builder, you can use the editing and view controls in the bottom right corner of the screen. These options are always accessible and include the following options: Undo – Click this icon to reverse your last action. For keyboard shortcuts, macOS uses Cmd + Z or ⌘ + Z and Window uses Ctrl + Z. When you undone an actio

Conversational ATS: Moving a candidate to a new job

Published October 21st, 2024 by Lindsey Stanifer

If your account utilizes an Conversational ATS and the Manual Candidate Mobility feature, follow the below process to assign a new job to a candidate. Assign a candidate to a new job Ensure you are in the Candidate Inbox. Open the preferred candidate’s profile. Click the More button and then select the Move to Job action in the drop-down menu. In th

Company-wide busy days

Published May 21st, 2026 by Lindsey Stanifer

All company blackout dates, or days when no interviews will be conducted, can be configured for your account and on a per country basis. This will apply those blackout dates, which include holidays or dates when your company is closed, to all users' calendars. Set company-wide busy days Users will need full access to Client Setup to set company-wide

Reporting on Sensitive Information/Hide From Manager fields

Published May 20th, 2025 by Lindsey Stanifer

Within Forms, you have the option of flagging fields/questions as Sensitive Information and/or Hide From Manager. If a user runs any of the Form Details reports and that field is part of the report results, then its value will show a masked (****) value instead of the actual value. However, you do have the option to allow certain user roles access t

Campaigns page

Published November 5th, 2024 by Lindsey Stanifer

The Campaigns page is where you will find all of your active, processing, scheduled, draft, and paused campaigns. Use cases Users who want to stay on top of the campaigns sent out to candidate and user audiences. Campaigns page tabs The Campaigns list view is where you'll find and manage all your campaigns. The left panel is organized by the campaig

Deactivated/Retired phone numbers

Published September 17th, 2025 by Lindsey Stanifer

When a phone plan subscriber ends their subscription or transfers their number to a different mobile/wireless carrier, the original carrier will mark the number as “deactivated” or “retired.” The deactivated numbers are eventually recycled and reassigned to new owners, but if you are not notified, then the new owner of that phone number could receiv

Deactivated / Retired phone numbers

Published April 28th, 2025 by Lindsey Stanifer

Candidates who opted into messaging from Paradox and its clients may at some point have a deactivated phone number. When this occurs, their phone numbers will no longer be owned by them and goes back to the carriers, allowing other people to use that number. This can potentially cause issues when they previously opted in to receive Paradox messages

Calendar integration: Exchange

Published June 11th, 2026 by Lindsey Stanifer

On-premise Implementations only. Our Exchange implementation has one main way of integration, which utilizes a service account in your company's on-premise environment to access the free/busy information of other calendars in the tenant. In order to set up this integration, you will need to provide your CS Representative the following information:

Create a new Candidate Journey

Published May 11th, 2026 by Lindsey Stanifer

Follow the steps below to create a new Candidate Journey. Create a new journey Select the All Apps button in the top left corner of the header and then Settings in its drop-down menu. When the Settings page opens, select Journeys under the Automation section. Open the Candidate Journeys section. Select the + Create New button in the top right corner

Client Setup: Referrals

Published June 10th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Referrals section of Client Setup enables the Referrals product and its settings, which include the following: Referrals – This enables the Referrals (ERP) product for the account. This will be toggled on for you by a CS Representative if included in your plan. Referra

Client Setup: Site Studio

Published June 10th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Site Studio section of Client Setup enables the Career Sites product, which includes the following setting: Site Studio – This enables the career site building platform in the account, allowing users to build and host a website that displays jobs. Once enabled, this al

Employee Interview Availability/Scheduled/Total Hours - Wide Format Report

Published April 30th, 2025 by Lindsey Stanifer

This detailed report shows the number of hours of available, scheduled/busy, and total time on a per user basis. Long format helps more with data applications (loading the report into Excel/Google Sheets or other systems) while wide format is easier to read. The date range limit on this report is a maximum of 14 days ahead. Report fields Available f

Job qualification levels and auto-inviting candidates

Published April 21st, 2025 by Lindsey Stanifer

If you have integrated ATS jobs or if you use Paradox as your job management system, then you can use Job Qualification Level Standard Candidate Attributes to allow your AI Assistant to better understand if a candidate is or is not qualified for a specific job. You can set the qualification level and then automatically have your AI Assistant invite

Client Setup: Forms & Offers

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Forms & Offers section of Client Setup enables the Forms and Offers products and includes the following settings: Forms – This enables the Forms product for the account. This will be enabled for you if approved for use. Allow employees to edit completed form fields

Browser extension overview

Published November 4th, 2024 by Lindsey Stanifer

Important Note: The browser extension only displays in English. Paradox's browser extension allows you to enjoy some of your AI Assistant's capabilities within the comfort of your current browser tab, without needing to switch tabs. Use cases Users who: Use Chrome / Edge browser. Communicate with candidates often (instead of letting their AI Assi

Minimum and maximum pay rate validation

Published March 13th, 2025 by Lindsey Stanifer

If you utilize either Conversational ATS configurations with Offers and Job Data Packages or Journey Targeting with the master feed and Offers, then you can set an internal and external pay rate validation for the Starting Pay Rate and Additional Pay Rate components used in offers. This validation will reference the Base Pay Minimum attribute, Base

Browser extension: Update Candidate Journey status

Published April 21st, 2026 by Lindsey Stanifer

In order to manage candidates better, users are able to change candidates’ journey status from the browser extension screen. To do this: Open the Candidate Inbox. Select the preferred candidate's profile. On the candidate’s messaging screen, select the status movement selector. This is to the left of the profile's action menu, or ellipses. A menu w

Hire Trends Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summarized report of candidate hire activity grouped by location within the selected report date range. The default date range looks at candidate activity within that range where the starting date range is based on the candidate’s created date and the end date range is looking at candidate status activity. Report fields Field Field Descrip

Manually turn jobs on/off

Published January 26th, 2026 by Lindsey Stanifer

At any point, you can open and close jobs from the My Jobs page. Certain features, such as Candidate Volume Optimizer, can be set up on your jobs when you open them to automatically turn a job off for you or notify you when a set number of candidates reached a specific stage in the hiring process. Open a job If you utilize the Approvals Engine featu

Upload location data feeds/files

Published June 4th, 2026 by Lindsey Stanifer

Important Note for Location Files: An Ignore File Updates toggle is listed on the location's profile that, when enabled, will prevent the location's data from being updated, even if its name is listed on a location file. Location feeds allow your management team to keep location information updated in the system with one-off and scheduled feeds. U

Diversity Questions form section

Published March 18th, 2025 by Lindsey Stanifer

Diversity questions allows you to collect diversity information from candidates in order to better support them in the job. Use cases Teams who want to collect candidate EEO information during the hiring process. Diversity Questions section The Diversity Questions section acts as a blank template allowing you to fill in the most up-to-date text for

WOTC form section

Published March 17th, 2025 by Lindsey Stanifer

The Work Opportunity Tax Credit (WOTC) integration can be configured for candidates and used in forms. Candidates should always be able to opt-out of WOTC due to federal requirements. Use cases Clients who use a third-party WOTC service to collect tax credits based on hiring. Configuration Your WOTC provider can be added on the backend from the Fo

Adding custom Q&A topics

Published April 14th, 2025 by Lindsey Stanifer

The following guide outlines the process to add custom content to Standard Candidate Q&A. Use cases Teams who are getting multiple candidates asking about a topic(s) that is outside our standard Candidate Q&A knowledge base. Teams who have a specific topic(s) that is unique to their organization that does not interfere with intents we curre

Updating the information displayed when selecting a job from within job search

Published August 5th, 2026 by Lindsey Stanifer

You have the ability to customize what header data fields that are shown to candidates when they select a job from a job list provided to them from your AI Assistant during their job search experience. Customize the job header fields when a job is selected from a job list The Selected Job section of the CMS is where users can customize the job head

SCIM process

Published March 25th, 2025 by Lindsey Stanifer

This implementation guide is designed to guide you through the setup and configuration of a SCIM implementation. A large portion of the configuration must be completed in the client’s IDP (identity provider). Configuration Step #1: Prepare the account Your CS Representative must complete this step. Toggle on SCIM in the Integrations section of Cli

Candidate Summary Builder overview

Published October 18th, 2024 by Lindsey Stanifer

The Candidate objective of this feature is to allow you to build out a summary of key candidate information in a simplified and organized way. When targeting rules are set for these summaries, then specific information can be displayed for a candidate based on Job and/or Location Attributes, ensuring that only the most relevant information is displa

Client Setup: Q&A

Published June 10th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Q&A section of Client Setup houses all settings related to the CMS/Q&A product and includes the following settings: Content Management System – This enables the Content Management System (CMS), which is where the Q&A knowledge base is managed. Content Quali

My Jobs page

Published October 22nd, 2024 by Lindsey Stanifer

The My Jobs page is where you can open and close jobs, mark jobs as a Hot Job, open the Job Centric View, and much more. Navigation To navigate to My Jobs, click the All Apps button in the top left corner of the header and then the My Jobs app in the dropdown that opens. A list of the published jobs from Job Management will display for each location

Scheduling: Optional attendees

Published April 1st, 2025 by Lindsey Stanifer

You can add optional attendees to an interview, allowing all relevant team members to receive the invite without your AI Assistant putting emphasis on the optional attendees' OIT. This prevents the friction of moving a candidate into a No Availability status when your AI Assistant cannot find an open time among all attendees. Use cases Teams who wan

Automatically generate text

Published October 25th, 2024 by Lindsey Stanifer

Currently, text generation can only be utilized when creating an event description. Text generation allows users to generate event descriptions from scratch when creating an event. This feature helps users to efficiently draft an event description without losing brand tone and style. Use cases Hiring managers who want to create compelling, brand-a

Save job data packages with blank values

Published January 27th, 2025 by Lindsey Stanifer

Attributes in job data packages can be marked as optional so that when they are created and tied to jobs, values aren’t required and lead to a poor candidate experience. By default, all existing and new attributes will be marked as required to post the job to prevent any issues in your current processes. Use cases Saving an attribute with a blank va

View job/offers approval flow targeting

Published August 27th, 2026 by Lindsey Stanifer

By selecting into an approval flow and then the box containing the total number of jobs/offers targeted (Paradox Jobs enabled) or the View Targeted Offers button (external ATS enabled), a slide-out drawer of all targeted items will then open. View targeted jobs When you click the box containing the total number of jobs targeted, then a slide-out dra

Recorded interviews: Candidate experience

Published September 3rd, 2026 by Lindsey Stanifer

Once the recorded interview request has been sent either via email, SMS, or both, the candidate will be taken to a landing page to complete the interview. Your AI Assistant will send one question at a time, prompting the candidate to answer via video responses. Candidates can re-do their response as many times as they want. Once your AI Assistant h

Send jobs to LinkedIn

Published March 12th, 2025 by Lindsey Stanifer

LinkedIn is an available job board to automatically post jobs organically! Within a few clicks, you can opt-in to distributing jobs via the Paradox x LinkedIn Master Feed. Configuration The LinkedIn feed will first need to be a selected job feed in Job Settings. Click here to learn more. Enable the feed After the feed is added, return back to the J

Scheduling Dashboard

Published May 15th, 2025 by Lindsey Stanifer

The standard Scheduling Dashboard summarizes scheduling activity across your account to review specific user and/or group scheduling activity. Navigation Click the All Apps menu in the top left corner of the header. Select Analytics from its drop-down menu. From the left panel of the Analytics & Reporting page, select Analytics Dashboards. Se

Job Feed: Troubleshoot the job feed

Published June 11th, 2026 by Lindsey Stanifer

The master feed will only auto-refresh if there is at least one job change (addition, update, or deletion) detected in the source job feeds. If there are no changes, the master feed will not refresh, even if the scheduled refresh time occurs. This is intended to reduce unnecessary processing and ensure the feed only updates when there is new or chan

Referrals: Configuration guide

Published September 15th, 2026 by Lindsey Stanifer

Referrals allow your team to submit the names and contact information of prospective candidates to your AI Assistant. This guide outlines how to set up this feature so that your team can begin submitting their referrals. Configuration Step #1: Client Setup settings Users with full access to Client Setup can complete the below steps. Select All Apps

Conversational Apply

Published October 22nd, 2025 by Lindsey Stanifer

Supports the automation of candidate communication and data management throughout the talent acquisition process using conversational and traditional methods. This functionality provides the ability to: Build and manage conversations, content, and web tools, including landing pages and widgets, for the hiring process. Build integrations with selecte

Job Feeds: View active job details

Published June 11th, 2026 by Lindsey Stanifer

If you are sending feeds with the Recruiter ID instead of the Recruiter Email, then when previewing in job feeds, it will look like no one is assigned, but in the raw data, you will see the ID. If you send the Recruiter Email, then the email be listed. From the Jobs list in Data Feeds, you can view all of the job details ingested into the system.

Create and edit a Job Posting page

Published October 25th, 2024 by Lindsey Stanifer

A job posting page is where your AI Assistant can screen candidates via a widget conversation. The link to this page can be easily copied from the My Jobs page, where it can then be shared with candidates or posted to a source. Configuration Users with full access to Client Setup can complete the below steps. Select the All Apps menu in the top left

Location mapping history

Published June 5th, 2026 by Lindsey Stanifer

The Location Management page includes a dedicated Location Mapping History slide-out drawer that provides a clear audit trail of all actions taken on tentative locations, specifically merges and conversions. View location mapping history records Select the All Apps button in the top left corner of the header and then Settings in its drop-down menu.

Campaign metrics

Published November 8th, 2024 by Lindsey Stanifer

When you send a single campaign or drip campaign, you’ll be able to see the metrics around the total sent, percentage engaged, and more. Metrics by campaign type Below are the campaign types and which metrics are included in each of them. Campaign Type Metrics Message Sent, Engaged, Unsubscribed, Undelivered Conversation Sent, Engaged, Opened (email

Custom Conversations: Job search question types

Published September 16th, 2026 by Lindsey Stanifer

Job Search question types are only available when Conversational ATS is enabled for your account. Job Search question types give you the flexibility to build out a custom Job Search conversation for your candidates. These question types include the following: Job Search – This question type functions like Job Search. Your AI Assistant will conduc

Set Round Robin Group settings

Published July 7th, 2026 by Lindsey Stanifer

At the account level, you can establish the default settings for Round Robin Groups. Whenever a new group is created, it will inherit the settings configured at the account level. Update Round Robin Group settings To update these settings, users with full access to Round Robin Management can follow the steps below. Select All Apps in the top left co

Surveys Dashboard

Published May 16th, 2025 by Lindsey Stanifer

The standard Surveys Dashboard is used to view all key performance metrics for Surveys. It tracks satisfaction rates, Survey comments, response rates, and counts across all Survey activity. The Audience Type filter toggles between Candidate and User dashboards. Navigation Click the All Apps menu in the top left corner of the header. Select Analyti

Permission Access Detail Audit Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all permission changes at a per role level. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting User Role Name Returns the name of the user role that had permission access changed. Power User Access Change Date Returns the date and time that the access was ch

Applications tab: Events section

Published April 14th, 2026 by Lindsey Stanifer

The Events section of the Candidate Profile's Applications tab. will display all of the candidate’s event history, including upcoming, current, and past events. This enables you to take a holistic look into the candidate’s hiring journey. Open event details If you have access to an event, you can select the event name in this section to navigate to

Q&A: Pulling a conversation out of the job search context

Published July 2nd, 2026 by Lindsey Stanifer

The following provides an overview of additional Job Search feature logic that is either built-in by default or can be configured under the right conditions. The default logic that is embedded into the Q&A + Job Search experience for pulling a conversation out of the job search context: IF no job search entity is found in a phrase, then the co

Enhanced job ID

Published April 22nd, 2025 by Lindsey Stanifer

We are excited to announce an important update to Job ID's for our Conversational ATS clients. This new ID structure brings improvements that will benefit both new and existing clients. Please carefully review the details below, including steps to ensure a smooth transition for existing clients. What’s new? New Job ID Structure: New Clients: All new

Updating job alert frequency

Published April 20th, 2026 by Lindsey Stanifer

When a candidate signs up for job alerts, they set the frequency by which they will receive those job alerts. However, if they want to manage the frequency by which they receive alerts, they will need to update it themselves from the Manage Preferences page. Navigate to the Manage Preferences page. Scroll down to the Your preferences section. Select

Mapped Values

Published April 28th, 2025 by Lindsey Stanifer

The Mapped Values list houses all mapped value sets created in the account. Mapped values are used to map a set of inputs to a set of outputs, similar to Python Dictionary mapping. This is often used to translate data into the format it needs to be in, such as state names to state abbreviations. If you apply a map to a single item, it will check if

Authentications

Published April 28th, 2025 by Lindsey Stanifer

The Authentications section of the Integration Center allows you to see and edit all Authentications in the current company. Authentications are used in tandem with Authentication Requests to supply Outbound Requests with a more secure type of authentication than Basic Auth. Authentications will automatically update themselves when they are going t

Handing duplicated candidates in the CEM

Published April 21st, 2026 by Lindsey Stanifer

If you are notified of a duplicated candidate, then this means that the system has identified that a candidate's information matches an existing candidate entry. A resolution workflow will then be triggered so that the system has only one clean candidate record while still capturing all applications, conversations, and compliance-related cases. Dupl

Add and manage locations in Location Management

Published June 4th, 2026 by Lindsey Stanifer

Once an area folder is created in Location Management, locations can be added under it. This guide outlines how to add locations to your account. If the your billing structure is a per location cost breakdown and the total number of locations exceeds the number of contracted locations, then there will be an additional cost to add locations. Add a

Candidate unsubscribing via email

Published April 20th, 2026 by Lindsey Stanifer

Candidates communicate with your team through three primary communication channels: Email, SMS, and WhatsApp. The entry below outlines the current functionality and compliance for how the unsubscribe systems work in relation to email communications. Email unsubscribe logic Important Notes: When a candidate unsubscribes from all communication method

Jinja/Python Library

Published April 28th, 2025 by Lindsey Stanifer

A comprehensive list of formatting methods commonly used by the Integrations team. This includes Jinja Filters, Python String Methods, and DSL Methods. Python methods which are applied to other data types can also be called, this list only covers the most commonly used ones. Jinja Filters Some Jinja filters are notated as “custom,” meaning that they

Add an area folder in Location Management

Published June 4th, 2026 by Lindsey Stanifer

Area folders are a way to group locations in Location Management. Locations can be grouped by region or territory, among others. Before creating a location or adding a new set of locations, you will first need to create an area folder for those locations. Add an area folder Users with full access to Location Management will be able to complete the b

Assistant Messaging: Available system areas where messages are used

Published August 11th, 2026 by Lindsey Stanifer

Assistant Messaging covers the following platform areas: Conversational Job Search Multi-Application Connected Apps Interview Scheduling Notes: When Q&A is not enabled, a Miscellaneous Messages section displays where the hardcoded “I’m sorry, I am unable to provide a response to your question at this time. Please check back with me at another t

Messaging a candidate

Published January 15th, 2026 by Lindsey Stanifer

The Conversation box within the Applications tab shows the candidate's conversation with your AI Assistant and any other users who may have messaged the candidate. Messages can be sent from this box as free-form messages or through the use of messaging templates, and the conversation will include milestones of different statuses or actions taken pla

Group Report

Published April 30th, 2025 by Lindsey Stanifer

This report includes detailed candidate counts by group and conversation name. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Group Name Lists the group name, if any is associated with the conversation. Unassigned Conversation Name List the conversation name from which the candidate was e

Event settings

Published April 18th, 2025 by Lindsey Stanifer

You can view and configure event settings from the Events page. Depending on your account’s configuration, only some of the below settings may show. Navigation You can navigate to Event Settings by clicking the Event Settings button in the bottom of the Events page's left panel. Event settings sections If a user does not have access to any section

Private hiring events

Published April 18th, 2025 by Lindsey Stanifer

Private hiring events can be created in order to ensure that only candidates who are invited to the event can attend. Use cases Event managers who need a straightforward process to invite specific individuals to a private hiring event, ensuring efficient management of targeted guest lists, maximizing attendee engagement, and boosting the success of

Client Setup: More

Published June 10th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The More section of Client Setup includes the following settings: Candidate Management – This enables the Candidate Management feature, where users can take mass action on more than one candidate at a time and where they can view all of their candidates in one place. Brows

SEEK advertising statuses in My Jobs

Published June 17th, 2026 by Lindsey Stanifer

When advertising jobs in SEEK, advertising statuses for jobs will be displayed in two places in My Jobs: the post job modal and the list view. Post job modal With advertising is enabled, job statuses will display under the Advanced section of the post job modal to indicate if the job is currently being advertised: Setup Advertising – The job does no

Configure the automation for sending offers

Published August 13th, 2026 by Lindsey Stanifer

Follow the below outline configuration steps in order to send and re-sent a Paradox Offer. Note: Offers should already be enabled for your account. Configuration Step #1: Create an offer An offer must first be built and published from the Offers page. Click here to learn more. Step #2: Select the offer on the job All jobs that will utilize the off

Contextual conversation (Q&A)

Published October 28th, 2024 by Lindsey Stanifer

Contextual conversation introduces advanced language models into our candidate interactions within our Q&A products. Messages that are sent from candidates/employees will go through the GAI (Generative Artificial Intelligence) server, which uses several LLM tools, and will allow your AI Assistant to respond to candidates or employees on the spot

Basic User Events portal

Published August 19th, 2025 by Lindsey Stanifer

The Basic/Limited User Event portal will list all of the events that are assigned to you. From here, you can RSVP to an event, review event details, keep track of your interviews, and check in candidates. Event portal When the Event portal opens, it will open to the Events page where you can view any upcoming, past, and recurring events. Events navi

Candidate cancels / reschedules event registration

Published April 3rd, 2026 by Lindsey Stanifer

The candidate experience in canceling or rescheduling an event will slightly change based on the type of hiring event that the candidate was registered for. Chat booth, live video broadcasts, and event sessions When the candidate asks to reschedule , your AI Assistant will send the candidate a Q&A message. When the candidate asks to cancel the

Employee Form Details Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all user form responses. The default date range is based on the date and time that the form was sent to the user. Note: Any fields that are flagged as Sensitive Information will be masked for users. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Form Name

Add conditional logic to questions or sections in a guided document

Published July 15th, 2026 by Lindsey Stanifer

When creating a guided document within the Document Builder, you will have the ability to set conditions on document questions and sections. This allows you to target questions or sections based on Job Attributes, Location Attributes, and previous questions. Add conditional logic to questions To add conditional logic to questions, follow the steps

Scheduling statuses

Published April 3rd, 2025 by Lindsey Stanifer

This page is a breakdown of each default Scheduling status in a Candidate Journey. Scheduling stage statuses Invite to Interview There are two experiences that a user can have when a candidate is moved into the Invite to Interview status. The user will be prompted to complete a scheduling request for the candidate. The scheduling drawer will open, a

Candidate Attributes Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report of System Attributes per candidate. Any attributes that are flagged as Masked and Encrypted will show asterisks for values in this report. The date range checks against the candidate’s created date. Note: Candidates with “Test” in their name will be excluded from this report’s results. Report fields Available filters are hi

Client Setup: Job Management

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Job Management section of Client Setup is where settings related to Conversational ATS and External ATS Job Management can be set. This section includes the following settings: Conversational ATS – This enables the Conversational ATS product for the account, where cust

Client Setup: Talent Community

Published June 10th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Talent Community section of Client Setup enables the Talent Community product and its settings, which include the following: Talent Community – This enables the Talent Community product in the platform. This will be enabled for you if approved for use. Select Talent Co

Create and publish a job list site

Published July 1st, 2026 by Lindsey Stanifer

If your team utilizes Conversational ATS, then job list sites serve as the landing page for candidates to view and find your company's open jobs. Create a site Select the All Apps button in the top left corner of the header and then Settings in it's drop-down menu. When the Settings page opens, select Web Management under the Platform section. The

Indeed Apply: Candidate experience

Published June 17th, 2026 by Lindsey Stanifer

Jobs that are posted in Indeed will include the job title, company, job description, pay, job type, shift, and qualifications for easy reference by candidates. This information, including listed tags, are pulled and organized by Indeed. Note: While these tags cannot be customized in the CEM, you can speak with your Indeed Representative to confirm

Client Setup: Contextual AI

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Contextual AI section supports the Contextual AI product and includes the following settings: Contextual AI – This enables the Contextual AI product for the account. This will be enabled for you if approved for use. Company Information – This box is where you enter inf

Associating a Candidate's Profile with their Employee Profile

Published October 29th, 2025 by Lindsey Stanifer

This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality. You can associate a candidate’s application ID with their employee ID so that the system can retain and better track their relevant documents in one profile. Con

Location calendars: Configuration guide

Published August 26th, 2026 by Lindsey Stanifer

Location calendars must be added and assigned to locations in your account. Follow the steps below to set up your location calendars. Configuration Step #1: Add location calendars in Client Setup When a calendar is added, it will be added to all locations in your account . To add location calendars to the account, users with full access to Client

Add keywords commonly used by candidates in job search

Published July 1st, 2026 by Lindsey Stanifer

You can create customized keyword mappings to associate common terms used in candidate conversations with terminology found in your organization’s job feed. This feature makes it possible to better connect candidates' searches with the right jobs. For example, the term “Cashier" is a common job keyword that a candidate would think to search by, but

Reporting on tax values from Paradox Dynamic Forms

Published May 20th, 2025 by Lindsey Stanifer

When using Paradox Dynamic Forms, you are able to capture federal and state tax form values during the application and onboarding process for candidates and report on those fields as needed. Since this sensitive data is oftentimes protected from users' view, you are also able to allow certain user roles access to seeing this sensitive data in specif

Public job titles by location overview

Published January 15th, 2025 by Lindsey Stanifer

You can better classify jobs by updating their public job titles on a per location basis. This helps candidates gain a better understanding of a job right away rather than just seeing a generic job title, ultimately helping your team find more relevant candidates. Setting job titles by location Job titles can be set by location for both standard an

Auto-scheduling on the conversation level

Published July 6th, 2026 by Lindsey Stanifer

While you can easily set auto-scheduling on the job level, setting auto-scheduling on the conversation level allows you to trigger the scheduling action based on specific candidate responses or screening criteria in the conversation, ensuring that there are different outcomes for different paths that a candidate can take rather than a “one-size-fits

Paradox Video functionality

Published September 2nd, 2026 by Lindsey Stanifer

Paradox Video support screen sharing and blurred backgrounds for all virtual interviews. Share your screen To share your screen in Paradox Video: From the video toolbar, click Share. Select which screen to share in the dialog box that opens. To configure screen sharing permissions: From the video toolbar below your video, select the arrow next to

Auto-scheduling on the job level for integrated ATS accounts

Published July 6th, 2026 by Lindsey Stanifer

Auto-scheduling can be configured specifically for requisitions in the CEM. When a Journey Targeting flow is connected to a System Journey and requisitions, your AI Assistant will be able to schedule the candidate based on screen criteria. It is recommended to set auto-scheduling on the job level for high-volume hiring on accounts using an integrate

Client Setup: Campaigns

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Campaigns section of Client Setup supports the Campaigns product and includes the following settings: Campaigns – This enables the Campaigns product in the account. This will be enabled for you if approved for use. Total candidate limit per Campaign – This is the limit

Manage topic conflicts in the CMS

Published July 29th, 2026 by Lindsey Stanifer

A Conflicts Detected warning will display when new topics are created that conflict with already existing topics in the CMS. Resolve duplicated topics If you add a topic that conflicts with already existing topic, you’ll need to take action and select which response you want to keep. This can be seen in one of two ways: A topic was added via the Kn

Scheduling with default interview preferences: Configuration guide

Published July 6th, 2026 by Lindsey Stanifer

This guide outlines the steps needed to schedule interviews using default interview preferences. Configuration Step #1: Set interview preferences You can set default interview preference on a per user, user role, and location calendar level. Click here to learn more. Step #2: Update scheduling based on interviewer’s preferences Set a user's default

External Candidate Status History Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report that returns external status changes for candidates and the related Paradox Candidate Journey status. The date range used is based on the status change date. Report fields Field Field Description Sample Value & Formatting Candidate Name Returns the candidate's full name. Brian Smith Candidate ID Unique candidate identif

Round Robin Management: Configuration guide

Published July 9th, 2026 by Lindsey Stanifer

Round Robin Management can be configured by following the process outlined below. Configuration Step #1: Set default Round Robin Group settings Update Round Robin Group settings from within Round Robin Management. Learn more here. Step #2: Create a Round Robin Group Create one or more Round Robin Groups that will be used in scheduling by following

Create a Round Robin Group

Published July 7th, 2026 by Lindsey Stanifer

Round Robin Groups are a group of interviewers that can be called upon when scheduling interviews. The benefit of a Round Robin Group is that interviews are automatically distributed to users that are included in the group so that interviews are more evenly spread across a team. To create a Round Robin Group, users with full access to Round Robin M

Survey campaigns

Published November 7th, 2024 by Lindsey Stanifer

Send a survey campaign to candidates in order to gather feedback about an event or their interviewing experience. Create a Survey campaign Regardless of whether candidate conversations are private or if candidate MFA is otherwise disabled, survey links sent to candidates will always require the candidate to enter a verification code . This is an int

Assign brands to jobs

Published August 7th, 2026 by Lindsey Stanifer

Your CS Representative will create and manage your brands for you. Once all brands have been created in Brand Management, they can now be assigned to your jobs. Select All Apps in the top left corner of the header and then Settings in its drop-down menu. From the Settings page, select Job Manager under the Jobs section. Open the preferred job catego

Q&A: Configuration guide

Published July 27th, 2026 by Lindsey Stanifer

Q&A is the feature that allows your AI Assistant to answer candidate and employee questions around your company, culture, benefits, and more. This guide outlines how to configure Q&A for your account. Configuration This process will most likely be completed by your CS Representative during Implementation. Step #1: Enable in Client Setup You

Anonymous surveys

Published April 16th, 2025 by Lindsey Stanifer

Anonymous surveys can be set on the front-end on a per survey basis. This allows more flexibility to build both regular and anonymous surveys. Only candidate surveys can be marked as anonymous. Mark survey as anonymous When building a new survey, an Anonymous toggle will display in the top right corner of the Content section. Toggle this setting o

Navigating the system

Published October 29th, 2024 by Lindsey Stanifer

Paradox’s design is built to provide seamless navigation and experiences throughout the CEM. Because of this design, you are able to find the candidates you’re looking for, set up desired processes, and complete the necessary tasks – all without challenge or confusion. The navigation described in this article may vary for you depending on your permi

Candidate Journey Details Report

Published April 30th, 2025 by Lindsey Stanifer

This is a candidate report that contains details about all candidate activities on a job and Candidate Journey. Important Notes: The date range checks the candidate’s created date. A single Candidate Journey is a required filter before running this report. This will display Job Attributes for Paradox Jobs and integrated ATS jobs. Candidates with

Event Specific Report

Published April 30th, 2025 by Lindsey Stanifer

This report pulls information about a specific event. The date range used in the filter checks for the event created date. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Public Event Name This is the public name of the event or activity. This information is found within the Details sectio

No Availability logic for the Interviews page

Published September 3rd, 2026 by Lindsey Stanifer

The following is logic around the No Availability status when displayed on the Interviews page: Single Attendee – If there is only one attendee for a candidate's interview, your AI Assistant will automatically assign that attendee, enabling the user to apply the No Availability filter using the attendee's name. Multiple Attendees: Multiple Attendee

Job Posting page: Candidate experience

Published May 12th, 2026 by Lindsey Stanifer

Candidates can access a Job Posting page to learn more information about a job and apply to it. Candidate experience When a candidate opens a Job Posting page, they will be able to view the job description and relevant details as well as have the ability to apply to the job via a widget conversation. Page logic When a candidate refreshes the page,

Client Setup: Multilingual

Published June 10th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Multilingual section of Client Setup is where multilingual settings can be selected for the account. These settings include the following: Platform Language – This is the languages that the CEM UI will use for translation. Each user can select from the configured platf

Dynamic Top Topics

Published July 29th, 2026 by Lindsey Stanifer

You can view the most relevant and frequently asked questions in the Top Topics section, which is dynamically updated on a daily cadence based on user engagement and interactions. Configuration This feature is automatically enabled when Top Topics is turned on in Client Setup. Dynamic Top Topics details When this feature is first enabled, the system

Custom Conversations: Statement messages that do not require a candidate response

Published September 16th, 2026 by Lindsey Stanifer

A statement message is not a question type nor an action type. The statement message is simply a message that your AI Assistant will send to the candidate within the conversation. When your AI Assistant sends a statement message, they are not looking for a response from the candidate. Immediately after sending the statement message, your AI Assistan

Hot jobs: Candidate experience

Published April 28th, 2026 by Lindsey Stanifer

When a candidate completes job search, either through a job posting page or a job list site, any job that is marked as a hot job and that matches their search criteria will display first in the list of jobs returned to them. This ensures that candidates see your team's most prioritized jobs first. Job Search In Job Search, hot jobs that match the ca

Hiring events with an integrated ATS

Published April 21st, 2025 by Lindsey Stanifer

When integrated ATS Jobs are added to Hiring Events, your client's AI Assistant will help candidates seamlessly apply for a Job, register for a hiring event, and be scheduled for the event within the same conversation. This will help to provide a more streamlined approach to adding the best-qualified candidates to your client’s mass hiring events, n

Edit hiring team in My Jobs

Published October 25th, 2024 by Lindsey Stanifer

This functionality allows users to edit the Hiring Team configuration in My Jobs before posting or updating the job. Configuration Users with full access to Client Setup can complete the below steps. Select All Apps in the top left corner of the header and then Settings from its drop-down menu. When the Setting page opens, select Client Setup under

Offers: Candidate experience

Published March 14th, 2025 by Lindsey Stanifer

This guide outlines the experience a candidate has when they receive and interact with an offer letter. Review the offer A candidate receives a link to their offer via SMS, Email, or WhatsApp depending on their communication preference. The candidate can access the offer by following the steps below: Select the offer link sent to their communication

Applications tab: Resume section

Published April 14th, 2026 by Lindsey Stanifer

Security measures are available to put in place to ensure that candidate documents are more secure. Click here to learn more about these measures and the experience that occurs when it is applied. The Resume section of the Candidate Profile's Applications tab is where resumes will display if added by the candidate or brought in from an integrated

Request map / response map functions

Published April 28th, 2025 by Lindsey Stanifer

The below is a list of the Integration Center request/response map functions. All arguments are either in 'string' format or in the form of $.selector only. ICRMFs are nestable, which means that they can be used as arguments in another ICRMF. Functions are case sensitive. If the inbound payload is coming to us its written as employee_ID, =if($.emplo

Workday: Job Search integration

Published March 27th, 2025 by Lindsey Stanifer

This integration provides the customer's AI Assistant the ability to help candidates find the right job opportunity from open requisitions in Workday. Configuration Step #1: Enable Client Setup settings First, ensure that the External ATS Integration setting is enabled in the Integrations section of Client Setup and that Workday is selected as the A

Default Candidate Summary

Published April 14th, 2026 by Lindsey Stanifer

Every account has a default Candidate Summary card that will be applied to the Applications tab of all Candidate Profiles if a dynamic Candidate Summary card doesn't match the criteria set for it to display. If needed, this default card can be updated to better reflect your teams' needs. Edit the default Candidate Summary Select the All Apps button

Client Setup overview

Published March 18th, 2025 by Lindsey Stanifer

Client Setup consists of 25 sections that enable various system products and features. During implementation, all necessary parent toggles will be enabled for you by a CS Representative, or Paradox Admin. For any additional system features, users with full access to Client Setup can enable/disable settings, as needed. Navigation You can navigate to

Multi-application use cases

Published April 15th, 2025 by Lindsey Stanifer

Multi-application logic identifies when candidates return and complete multiple engagements/applications with your organization. Use cases Users are able to easily view and manage their returning candidates' data and perform necessary actions on individual conversations/ applications. Candidates are able to easily navigate their engagements with you

Add and manage custom interview types to better reflect your hiring process's interview naming conventions

Published November 12th, 2025 by Lindsey Stanifer

Custom interview types can be added to your account to reflect the different naming conventions or interviews used in your hiring process. Once created, custom interview types will display within scheduling drawers, allowing users to configure and/or schedule interviews with those interview types. Add custom interview types Users with full access t

My Profile

Published July 31st, 2025 by Lindsey Stanifer

The My Profile page is intended to allow users to manage their own profile information, accessibility settings, and API access, if granted. Navigation Access your My Profile by clicking your avatar icon and selecting My Profile from its dropdown menu. Without Employee Communications When Employee Communications is not enabled for your account, then

Add a candidate's assigned brand to their Candidate Summary

Published August 10th, 2026 by Lindsey Stanifer

You can add Brand Name as a field in the Candidate Summary Builder to allow your teams to quickly assess the brand associated with the candidate's job. Users with full access to the the Candidate Summary Builder can complete the following steps. Select All Apps in the top left corner of the header and then Settings from its drop-down menu. When the

Integrated ATS: Moving a candidate to a new job

Published April 16th, 2026 by Lindsey Stanifer

If your account utilizes an Integrated ATS and the Manual Candidate Mobility feature, follow the below process to assign a new job to a candidate. Assign a candidate to a new job Ensure that you are in the Candidate Inbox. Open the preferred candidate’s profile. Select the More button and then select the Invite to Apply action in its drop-down menu.

Approval Requests section of the Approvals page

Published August 31st, 2026 by Lindsey Stanifer

The Approval Requests section of the Approvals page is where all approval requests live for an approver. When they are notified of a new request, they will navigate to this section where they will review and either approve or deny requests. The available lists in this section are based on your account configuration and may include: Jobs Offers Reque

Search logic based with multiple job categories

Published July 2nd, 2026 by Lindsey Stanifer

The following provides an overview of additional Job Search feature logic that is either built-in by default or can be configured under the right conditions. Category Job is on Job results your AI Assistant returns when candidate initiates a Job Search conversation. There are 2 categories Total ≤10 jobs Show category list to the candidate. The can

HRIS integration

Published March 20th, 2026 by Lindsey Stanifer

The HRIS integration via Merge Connector allows Paradox to establish a direct, secure connection with a client's HRIS (Human Resources Information System) via our Unified API partner, Merge. This integration enables automated and reliable data synchronization, which reduces manual overhead, improves data accuracy, and streamlines data management. Pr

View calendar edit history

Published April 13th, 2026 by Lindsey Stanifer

Calendar edit history allows you to track changes to your location calendar and review historical updates to interview blocks. This provides a clear record of who made changes, what was modified, and when the modification occurred. To view calendar edit history, select the ellipses in the top right corner of the location calendar and then View Edit

Browser extension: Configuration guide

Published April 21st, 2026 by Lindsey Stanifer

The browser extension feature allows your team to complete their tasks faster and wherever their work lies. Follow the steps below to enable this feature. Configuration Step #1: Enable this feature Users with full access to Client Setup can complete the below steps. Select the All Apps menu in the top left corner of the header and then Settings in i

Recruiting Dashboard: Alerts section

Published September 8th, 2026 by Lindsey Stanifer

The Alerts section is the first section of the Recruiting Dashboard and is where the most urgent tasks will be listed. Next to this section title, you can view the number of alerts in this section. This section includes two alert types: No Availability and Upcoming Interviews. No Availability widget This widget will notify you when you need to updat

Employee experience filling out custom sections in offer letters

Published August 25th, 2026 by Lindsey Stanifer

When a custom section is added to an offer letter and if any conditions are set for that section that the candidate meets, then the custom section will display in a candidate's offer. This guide reviews a user's process in completing this section of an offer letter. Employee experience If a custom section is included in a candidate's offer letter, t

Candidate multi-factor authentication (MFA)

Published July 25th, 2025 by Lindsey Stanifer

The candidate multi-factor authentication setting ensures that candidate conversations are kept private because they often contain personal data, such as links to an offer or their resume. In order to protect candidate information and prevent unauthorized individuals access to their conversations, this setting requires that candidates enter a verifi

Jinja function list (filters and descriptions)

Published April 28th, 2025 by Lindsey Stanifer

Function Name Helper Text/Descriptions Filter & Arguments When to use mapvalue Will execute a VLookup using the map provided. DefaultValue will be piped value if not provided. {{ some_value | mapvalue('MapName', 'DefaultValue') }} strptime_to_timestamp Filter for formatting time. Pipe a a datestring into this. Accepts an argument for the forma

Data privacy (GDPR/CCPA): Candidate viewing and managing profile information

Published April 23rd, 2025 by Lindsey Stanifer

The General Data Protection Regulation (GDPR) applies to all candidates based in the EU. The California Consumer Privacy act (CCPA) applies to all candidates in California. If a candidate's IP address or country code in their phone number is based in the EU/California, they will later have the option to view, edit, and/or delete their personal infor

Follow-up questions and conversations

Published November 15th, 2024 by Lindsey Stanifer

With the help of your CS Representative, you can add follow-up screening questions to conversations where the question limits are met and will be sent to a candidate if they meet certain screening criteria after the prescreening questions are completed. A follow-up conversation can also be created and added in the Conversation stage of a Candidate J

Data privacy admin contact

Published April 23rd, 2025 by Lindsey Stanifer

An admin user can be notified when a candidate wants to edit or delete their personal information from the system. Once a candidate submits a request, the admin user will be notified to confirm the request. Important Note: If the admin user never approves the candidate request, no data will be modified or deleted . Configuration The Data Privacy a

Candidate unsubscribing/resubscribing via web widget

Published December 15th, 2025 by Lindsey Stanifer

Keyword unsubscribe/resubscribe is unique to the web channel and combines hard and soft unsubscribe/resubscribe features. Updating your subscription status on web will opt the active application out of/in to all messaging channels (email, SMS, and WhatsApp). When communicating via web, sending an unsubscribe/resubscribe message does not unsubscribe/

Manage scheduling templates

Published September 8th, 2026 by Lindsey Stanifer

You can easily manage scheduling templates from the Scheduling Templates page. Manage scheduling templates from Scheduling Templates Management Users with full access to Scheduling Templates Management can complete the following steps: In the top left corner, select All Apps and then the Settings app from its dropdown menu. In the Settings page, sel

Assigning a brand to an employee

Published October 28th, 2025 by Lindsey Stanifer

This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality. Please contact your CS Representative to assist you with assigning your brands to your employees. Employees can only be assigned to a brand via Data Feeds. If

Test your assistant's knowledge when managing topics from the Onboarding Portal

Published July 29th, 2026 by Lindsey Stanifer

At any point when you're working on reviewing Q&A responses in the Onboarding Portal, you can open the the Assist widget from this portal and test your AI Assistant's responses. To do this, when you're in the Review tab, select your AI Assistant's avatar icon in the upper-right corner of the section next to Test Olivia's Knowledge. A conversatio

Facebook page

Published April 24th, 2025 by Lindsey Stanifer

You are able to integrate your company's Facebook account with Paradox so that you can source candidates from Facebook and use Apply conversations to gather their information. It is important to note that while your AI Assistant can communicate with candidates via your company's Facebook Messenger app, the conversation must be initiated by the candi

Offers token list

Published May 23rd, 2025 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

Zoom Admin integration

Published March 25th, 2025 by Lindsey Stanifer

You can easily configure Zoom Admin as your client's Virtual Technology by following the below two-part process. Configuration Step #1: Client Setup settings Only users with full access to Client Setup can complete the below steps. Select the All Apps menu in the top left corner of the header and then Settings in its drop-down menu. When the Setting

Edit the default and create custom job status timelines

Published May 29th, 2026 by Lindsey Stanifer

Create and manage the timelines that your jobs should remain open in the system. These timelines can be tied to as many jobs as needed, with the default timeline serving as a catch-all for any remaining jobs. Only users with full access to the Timelines permission can create and manage timelines in Job Manager. Edit the default job status timeline

Journey Targeting: Configuration guide

Published May 27th, 2026 by Lindsey Stanifer

This guide outlines the process to configure Journey Targeting for your account. Configuration Step #1: Enable Client Setup settings Users with full access to Client Setup can complete the below steps. Select the All Apps menu in the top left corner of the header and then Settings in its drop-down menu. When the Settings page opens, select Client S

Use brands in your widgets and landing sites

Published August 10th, 2026 by Lindsey Stanifer

You can add brands to your widget conversations and landing sites. Add a brand to your widget conversations Users with full access to Web Management can add branding to widget conversations by following the steps outlined below. Select All Apps in the top left corner of the header and then Settings from its drop-down menu. When the Settings page ope

Sample prompts presented in a conversation with candidates/employees

Published September 17th, 2025 by Lindsey Stanifer

Sample prompts are the prompts that will display for candidates and employees once they open a conversation with your AI Assistant. Candidates or employees can then select one of these prompts to assist them in their conversation with your AI Assistant. This feature can only be utilized by your CS Representative. Please contact them for assistance.

Candidate experience signing an offer

Published August 21st, 2026 by Lindsey Stanifer

The candidate's experience signing an offer is as follows: A candidate will receive an offer letter link via SMS, Email, or WhatsApp, depending on their preferred communication method. They will click this link to navigate to their offer. A verification screen will open. They will enter in the code sent to their preferred contact method on this page

Client Setup: Olivia Assist

Published June 10th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Olivia Assist section in Client Setup is where the Assist widget can be enabled. This should be enabled by your CS Representative if approved for use.

Client Setup: Dashboard

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Dashboard section of Client Setup supports the Recruiting Dashboard feature. This will be toggled on for you by a Paradox Admin if it is being used in your account.

Using Authentication Requests and OAuth

Published April 28th, 2025 by Lindsey Stanifer

This guide walks through how to use Outbound requests that require OAuth. Please note your mileage may vary from the example below depending on the partner you are connecting to and their requirements. Definitions Authentications – These are used to create an authentication name, assign authentication requests to authentication attributes (e.g. cl

Favorite a scheduling template

Published September 8th, 2026 by Lindsey Stanifer

Scheduling templates are used to make the manual scheduling process easier for users. To speed up this experience even further, you can favorite templates that you use most often in order to more quickly select a template from the variety of templates that may be visible to you in the scheduling drawer. Mark a scheduling template as a favorite To f

Requests with x-www-form-urlencoded data

Published April 28th, 2025 by Lindsey Stanifer

This guide walks through how to format an Integration Center request in which x-www-form-urlencoded data needs to be sent in the request. This is commonly used for OAUTH authentication requests to generate an access token. But if needed for other request types, use the same approach. Important Notes: Make sure you have added the header Content-Type:

Custom confetti

Published April 23rd, 2025 by Lindsey Stanifer

You have the option to customize your confetti experience wherever it is utilized. Beyond the default confetti display, your CS Representative can upload your preferred images on the backend that will be used in confetti to celebrate a completed action for both candidates and employees. If using the Multi-Branding feature, this experience will curre

Create employee audiences for Q&A

Published July 29th, 2026 by Lindsey Stanifer

From the Employee Audiences list, you can create new audiences. Create a employee audience To create a new employee audience, complete the steps below. Select All Apps in the top left corner of the header and then CMS in its drop-down menu. From the left panel, open the Employee Audiences list. Select the + Add Audience button in the upper-right cor

Journey stage and status permissions overview

Published May 6th, 2026 by Lindsey Stanifer

You can control which hiring team members see and manage candidates at each stage and status of the candidate journey. This experience provides clearer access levels so sensitive candidate data stays with the right people. Use cases Managers who want to prevent some employees from viewing candidates in stages or statuses where they shouldn't have ac

Approval Flows section of the Approvals page

Published August 31st, 2026 by Lindsey Stanifer

The Approval Flows section of the Approvals page is where you can add, edit, and manage the account’s approval flows. Flows can be simplistic and contain one level of approval or they can be complex and contain more than one level of approval. The complexity of the approval group/level is based on your needs. To view, create, and/or manage approval

View a Candidate Profile from the Recruiting Dashboard

Published September 8th, 2026 by Lindsey Stanifer

By selecting a candidate’s name in the Alerts or Today’s Task sections, you can access their Candidate Profile, which includes their applications and associated campaigns, events, or talent communities. This information will display for users in a slide-out drawer. Learn more about the Candidate Profile and its sections here.

Create an Apply Invitation campaign

Published September 14th, 2026 by Lindsey Stanifer

he Apply Invitation campaign type streamlines the process of inviting candidates to apply for jobs directly from a campaign. Instead of manually copying and pasting job links, recruiters can select one or more jobs and send a branded, templatized invitation to candidates. This feature helps increase applicant conversion rates, saves time, and provid

Event registration forms

Published April 30th, 2025 by Lindsey Stanifer

Event registration forms allows you to capture candidate data regardless of wifi connection at an in-person hiring event. Use cases Event coordinators who want to create registration forms that can be utilized without an internet connection. Add registration form to an event Important Notes: You can only add an event form to an in-person campus eve

Edit, delete, or deactivate audiences

Published July 29th, 2026 by Lindsey Stanifer

After you've created a Candidate or Employee Audience, you can manage the audience directly from its action menu. Simply hover over the preferred audience within the Audience Builder section of the CMS; select its action menu, or ellipses; and then choose one of the following actions: Edit – Edit the existing audience targeting and name. Deactivate

Tracking previous day activity

Published January 8th, 2026 by Lindsey Stanifer

You can receive a daily email that summarizes the activity from the previous day in order to get a recap of candidate and hiring activity from that day. This can be enabled in Alert Management. Daily Summary Email When enabled in Alert Management, the Daily Summary Email will send a daily email summarizing the activity from the previous day, which i

Auto-scheduling with a recruiter or hiring manager on a job

Published July 2nd, 2026 by Lindsey Stanifer

The following provides an overview of additional Job Search feature logic that is either built-in by default or can be configured under the right conditions. Dependencies: The recruiter and/or hiring manager user data (i.e. their email) must be sent over via the client’s job feed for this functionality to work. The account must have user records f

Hiring Events – Scheduling Overview Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summary report showing all scheduling activity for hiring events. The date range used in the filter checks for any events with a date range inside the report date range. Report fields Field Field Description Sample Value & Formatting # of Events Returns the number of events with a start date and end date range within the selected date

Workday Position to Paradox Jobs integration

Published March 28th, 2025 by Lindsey Stanifer

There is a single direction integration to sync Workday Positions to Paradox Jobs for Conversation ATS clients. The integration can be developed as a real-time integration or a batch integration. Realtime – The client is responsible for building an event notification through Workday Orchestrate. Batch – Engineering can build a batch integration to c

Edit, cancel, or reschedule interviews

Published April 2nd, 2025 by Lindsey Stanifer

Important Notes for Conversational ATS Customers: If the Disable Manual Scheduling toggle is enabled for your account, it only blocks the creation of new interviews, not the rescheduling of previously scheduled or pending interviews. At times, you may need to edit, cancel, or reschedule an interview altogether. This can easily be done from the Can

Location mapping alerts

Published June 4th, 2026 by Lindsey Stanifer

You can configure Location Mapping alerts in the Data Feeds section of Alert Management to help proactively manage unresolved tentative location records. This ensure timely resolution and data accuracy. You can also manage which users these notifications. Only users with Full Access to the Location Mapping permission can be added as recipients for t

Employee Audiences: Targeting rules logic

Published July 29th, 2026 by Lindsey Stanifer

When selecting Employee Attributes as the Targeting Rule, then you will be able to select any Standard or Custom Employee Attributes. These attributes include the following Matches and Input field values. Employee Attribute Name Matches Field Input Field Type Annual Salary Exactly MatchesDoes Not Match Pay Range Field Annual Salary Currency IsIs not

Paradox Navigation Training

Published July 7th, 2026 by Lindsey Stanifer

This training best supports customers who have Workday as their ATS and who do not use Conversational ATS (Paradox as your ATS). Paradox Navigation Training is a comprehensive, two-part masterclass designed to get you up to speed with Paradox. Through this course, you will meet Olivia, your 24/7 virtual hiring assistant, and learn how to leverage

Orientation Events - Scheduling Overview by Event Name Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summary report showing all scheduling activity on a per orientation event basis. The date range used checks for any events with a date range inside of the report date range. Report fields Field Field Description Sample Value & Formatting Internal Event Name Returns the internal event name that the scheduling stats are grouped on. Skill

Add media content to the Media Library

Published July 31st, 2026 by Lindsey Stanifer

Any media size that exceeds 25MB will only be saved to the Media Library and cannot update content within an existing form. Content can be added to the Media Library from within the CMS and areas in the system where it lives. Once added, this media content can be included in conversations, Q&A responses, and more. Add content to the Media Libr

Company-wide open interview times

Published August 19th, 2025 by Lindsey Stanifer

Open Interview Times and time zones can be set on a per role and per country basis. This can serve as the foundation for all user roles and is typically set during implementation. Google Calendar and Microsoft 365 customers: When configuring your calendar integration, there is an option to sync user timezones between your calendar software and Parad

Receive alerts when tagged in a note

Published January 9th, 2026 by Lindsey Stanifer

You can be notified when you are tagged/added to a note in a candidate's profile by another user. This allows you immediate awareness of important updates, questions, or tasks that require your attention and also better facilitates communication and collaboration among team members. To enable this functionality, navigate to Alert Management and togg

Set individual time zone

Published March 23rd, 2026 by Lindsey Stanifer

Selecting your time zone is helpful in ensuring that your AI Assistant is sending the correct times to candidates. To set your calendar's time zone, Select the All Apps button from the top left corner of the header and then the My Calendar/Calendars app from its drop-down menu. When the page opens, click the calendar's action menu, or ellipses, in t

Manage content in the Media Library

Published July 31st, 2026 by Lindsey Stanifer

After media content is added to the CMS, it can be managed at any time from either the All Media Files list or a specific media type list, which can be opened from the CMS's left panel. By hovering over a specific media item in the list and selecting its action menu, or ellipses, at the end of an item's row, you will be able to view and choose from

Employee Role Overview Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing role details and permission access for each role. Each permission for a role has its own dedicated field. There is no date range required or applied to this report, as it will always return all permissions for all roles. Report fields Available filters are highlighted below. Field Field Description Sample Value &

Conversation campaigns

Published November 7th, 2024 by Lindsey Stanifer

Send an outbound message to a mass amount of candidates to engage them in a conversation with your AI Assistant. Create a Conversation campaign Select the All Apps button in the top left corner of the header and then Campaigns in its drop-down menu. The Campaigns page will then open. Select + Create New Campaign in the top right corner of this page

Surveys Per Workflow Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed overview of survey responses by workflow across the selected date range. Report fields Field Field Description Sample Value & Formatting Company Returns the company name. Wayne Enterprises Country Country name of the candidate based on their IP address. Note: Unknown will show if the country cannot be identified. United States

Undelivered message error codes

Published April 22nd, 2025 by Lindsey Stanifer

When a message appears as Undelivered in the candidate’s conversation, all users with access to the Candidate Profile will be able to see that the message was undelivered. However, Paradox Admins/System Implementors will be able to view the error code associated with the undelivered message so that they can provide guidance to the client about how t

Updating the way jobs are listed in job search

Published August 5th, 2026 by Lindsey Stanifer

You can adjust how jobs are displayed to a candidate within job search in two ways: Update the structure of the jobs list Display hot jobs first Update the structure of the jobs list You can customize the data fields shown in the list view display of job search as well as the text displayed in the header of the list view from within the Job Search

Multilingual CMS: Configuration guide

Published August 5th, 2026 by Lindsey Stanifer

This guide outlines how to enable a multilingual knowledge base (CMS). Configuration Step #1: Enable settings in Client Setup Users with full access to Client Setup can complete the below steps. Select All Apps in the top left corner of the header and then Settings from its drop-down menu. When the Settings page opens, select Client Setup under the

Manage messaging template copy, translations, and permissions

Published August 5th, 2026 by Lindsey Stanifer

From the CMS, you can manage message templates' copy, translations, and permissions. Edit a messaging template The #recorded-interview-invite-url token is available for Candidate Inbox and Campaign Messaging Templates, but its value will only display in its place after a recorded interview is sent out. Any user with full access to the Templates se

Negative Topic Performance (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This report shows detailed negative topic interactions with candidates. The date range is based on the message’s date and time. Report fields Field Field Description Sample Value & Formatting Candidate Name Returns the candidate’s name. John Smith Candidate Email Returns the candidate’s email. jsmith@noemail.com Candidate Phone Number Returns th

Event Dashboard

Published April 18th, 2025 by Lindsey Stanifer

The event's Dashboard is where users can easily view relevant information around each event. Dashboard When you click an event from your My Events list view, you will be directed to the Dashboard, which includes key information and functionality around the event. RSVP status The RSVP dropdown allows you to manage your RSVP status for the event. When

Add and manage assistants in your account

Published August 4th, 2026 by Lindsey Stanifer

You can customize the default AI Assistant or create new AI Assistants who can converse with candidates by country, US state, or US city. This can be more helpful in connecting with your candidates as well as reflecting your brand by region or job. Add a new assistant Select All Apps in the top left corner of the header and then CMS from its drop-do

Unmatched Questions to Intent (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This report returns a list of questions/phrases that did not match any intent in your assistant's knowledge base. The date range is based on when the questions/phrases were asked. Report fields Field Field Description Sample Value & Formatting Created Date Returns the date and time when the question/phrase was asked in MM/DD/YYYY HH:MM:SS format

Get alerted when new candidates arrive in your inbox or send you a message

Published January 8th, 2026 by Lindsey Stanifer

When candidates arrive in your inbox or message you and your AI Assistant doesn't respond, you can enable notifications to send to you automatically. Navigation You can update these alerts from the Alert Management page. Learn more about this page here. New candidate alerts The Candidate Submission Alerts will send an alert when a new candidate arri

Manually scheduling an interview

Published April 1st, 2025 by Lindsey Stanifer

Manually scheduling individual interviews can be carried out within the scheduling drawer. The settings that display within this drawer will vary depending on the account's configuration. Schedule a single interview Users with full access to Scheduling Actions can complete the following steps. Ensure you are viewing the Candidate Inbox. Navigate to

Paradox Video Meeting Details Report

Published April 30th, 2025 by Lindsey Stanifer

This detailed report provides information on Paradox Video meeting activity. The date range filter works with the scheduled start date of the meeting. This report will show a row per meeting participant so it will include candidates and users. Report fields Field Field Description Sample Value & Formatting Paradox Meeting ID Returns the Paradox

Creating next steps

Published April 7th, 2025 by Lindsey Stanifer

Next steps provide teams with the ability to determine what actions a user can take on a candidate when the candidate is in specific statuses. Use cases When your team wants to define the actions (or next steps) that users can take when candidates reach a specific status within their journey. Example: When candidates reach the Application Complete s

Workflows Builder overview

Published April 22nd, 2025 by Lindsey Stanifer

Workflows provide the ability to perform automated actions based on a triggered event, specifically a journey status change or a job status update. Workflows are used for a variety of automated actions and serve as one of the core features of our automation tools. Use cases Some common actions that are performed via workflows are: Auto-disposition c

Job posting page shown within job search

Published August 5th, 2026 by Lindsey Stanifer

While candidates can view job details and be screened for jobs via a job posting page opened for a specific job, a smaller version of this job posting page can also be seen from within a candidate's job search conversation with your candidate. After a candidate reviews a list of open jobs provided by your AI Assistant, they can click into and view a

Conversation Builder overview

Published November 12th, 2024 by Lindsey Stanifer

Conversation Builder is home to the configuration of conversations that drive all of our candidate engagements. Here, users can create a new conversation using a conversation template or custom conversation. Once published, these configured conversations can be selected across the CEM to be used in various ways, including screening candidates for jo

Cancel event interview logic

Published April 21st, 2025 by Lindsey Stanifer

When canceling an event interview, the experience will differ depending on whether the candidate or the employee initiated the interview cancellation. Candidate-initiated cancellation When an event interview is canceled by a candidate, then their event registration will also automatically be canceled. Your AI Assistant will then send the following m

Voice on web widget

Published April 24th, 2025 by Lindsey Stanifer

Voice provides another way to capture candidates, answer care questions and provide an easy to use experience on web. Product dependencies Requires: Voice This feature must be enabled on the backend by your CS Representative. Configuration Contact your CS Representative to enable this feature for you. Utilizing voice When candidates open a widget

Event Summary Report

Published May 1st, 2025 by Lindsey Stanifer

This report pulls general data on campus events within a selected time frame. This report includes the campus associated with each event, the number of users added to the event, the total number of users assigned to an evaluation, total time it takes for users to complete the evaluation, and the amount of responses for each answer tied to a question

Sending direct messages to employees

Published October 29th, 2025 by Lindsey Stanifer

This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality. Managers are able to directly message the employees that they are granted access to based on the reports_to, location, and/or role permissions of the logged in m

Add and manage fields/data that displays in the Job Search Results Builder

Published August 5th, 2026 by Lindsey Stanifer

From within any section of the Job Search Results Builder section of the CMS, users can add, remove, and rearrange data fields so that jobs are presented to candidates with the most relevant information to them. Add fields Under Included Fields, users with full access to the Job Search Results Builder permission can complete the follow steps: Select

WCAG / Accessibility

Published October 15th, 2024 by Lindsey Stanifer

Within your My Profile, you have the option to customize your accessibility settings to assist you with navigating the CEM. To update these settings, Select your avatar icon and then select My Profile from its drop-down menu. On the page that opens, click the Settings button. Scroll down until you see WCAG Accessibility. Toggle on Customize accessib

Employee Action Activity Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report that tracks any manual actions taken by users, including editing a candidate, unsubscribing/resubscribing a candidate, marking a candidate as unread, marking a candidate as spam, impersonating another user, rescheduling, sharing, sending a survey, changing statuses, or running a report. Report fields Field Field Description

Hire Dashboard

Published May 16th, 2025 by Lindsey Stanifer

The standard Hire Dashboard is used to view all key performance metrics for the Conversational ATS product. This includes Candidate Journey metrics as candidates go through screening, interviews, offers, and onboarding. It will also track efficiency metrics on average times to complete parts of the journey. Navigation Click the All Apps menu in the

Employee Detail Report

Published May 1st, 2025 by Lindsey Stanifer

This provides data about all users in the system. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting User Full Name User's full name. Greg Giordano User Email Address User's email address. ggiordano@noemail.com User Phone Number User's phone number. +17325551212 User Active User's active sta

Job Centric View page

Published April 23rd, 2026 by Lindsey Stanifer

The Job Centric View allows you to view all candidates for open and closed jobs. From this view, you can update a candidate's status and either move them along in the hiring process or disposition them. Note: This feature does not support archived jobs. Navigation You can navigate to the Job Centric View in one of two ways from the My Jobs page: Sel

Event Candidates

Published April 18th, 2025 by Lindsey Stanifer

The available Candidate list views within events allow you to view the candidate roster and customize the table view of all candidates. Hiring events From the Candidates section of an event, you will be able to view the All Candidates and My Candidates lists that include all event candidates and the candidates you are interviewing, respectively. Fro

Additional Details for multi-location jobs: Adding and using a job data package

Published January 28th, 2025 by Lindsey Stanifer

The purpose of the Additional Details section in the Multi-location Job Builder is to have the ability to assign data, such as base pay, minimum age, and employment type, to a job. This allows you to get as granular as possible in assigning different data points on the location-level of a job. This allows different data to display for different loca

Tracking pixels

Published April 23rd, 2025 by Lindsey Stanifer

Tracking pixels received from advertising vendors can be used to track sources or conversions of advertising sources (e.g., Indeed, Facebook, Appcast). The pixel or script should be obtained from your vendor(s) and can be placed in several system components to track candidate entry points. It is important to note that your CS Representatives placing

Candidate Profile: Events tab

Published January 22nd, 2026 by Lindsey Stanifer

If you have access to Conversational or Campus Events, then you can access the Events tab. In the Events tab, you can view all of the events that the candidate has been associated with. If a candidate has been associated with multiple events, the dropdown menu displays, allowing you to select the desired event. You can view the following details rel

Calendar Settings: Interview Settings

Published August 26th, 2026 by Lindsey Stanifer

Interview settings within your My Calendar and location calendars allow you to set the preferred interview settings for the associated calendar. This guide outlines and explains these settings. Navigation Select All Apps in the top left corner of the header and then My Calendar/Calendars from its drop-down menu. Open the preferred calendar. In the u

Approve or deny campus event requests

Published April 30th, 2025 by Lindsey Stanifer

When an approval request is sent, approvers will be notified to update the request status. Approval request alert Approvers will receive a web alert when they receive an approval request. Approvers can click this alert to open the campus event's Dashboard and update the request’s status. Respond to a request All campus events that are created will b

Candidate Note History Report

Published April 30th, 2025 by Lindsey Stanifer

This detailed report shows the notes entered for candidates. The date range filter works against the date and time that the note was entered on the Candidate Profile. Report fields Field Field Description Sample Value & Formatting Note Created Date Returns the date and time that the note was entered for the candidate. 12/01/2020 20:32:44 Candida

Browser extension: Schedule or edit a single or sequential interview

Published April 21st, 2026 by Lindsey Stanifer

Users can schedule candidates to interviews directly in the browser extension. This page outlines these processes. Single interview Currently, the browser extension does not support recorded interviews and event/orientation event scheduling use cases. Users can schedule candidates to a single interview while they are adding a new candidate to the

Editing a candidate's job

Published May 7th, 2025 by Lindsey Stanifer

Updating a candidate’s job on their Candidate Profile will only change the job name and will not change the backend data and candidate journey requirements that may be different from one job to another. In addition to this, you cannot specify which status the candidate moves into, send communications to the candidate, or correctly manage forms and o

Default and custom event planning fields (campus only)

Published April 30th, 2025 by Lindsey Stanifer

Default creation fields are the default fields that will display in the Event Planning section of an Event Builder while custom event planning fields can be created and then selected for use within the Event Planning section of the Event Template Builder. Both field types are housed within Event Settings. Navigation You can navigate to the Custom Ev

Campus Approvals configuration guide

Published April 30th, 2025 by Lindsey Stanifer

The Campus Approvals feature allows your teams to utilize approval flows for campus events and activities that are created in your account. Approval flows are first created to dictate the users who will review and either approve or deny an approval request for a specific campus. When created, approval flows can be enabled and selected on a school p

Scheduled interview notifications

Published April 21st, 2025 by Lindsey Stanifer

Interview attendees will be notified by your AI Assistant when a candidate’s interview is confirmed with them. The details of the interview will be displayed in an email. If the interview attendee is participating in a virtual interview, then the interview link will also be listed within the Interview Details section. This will display all video tec

Custom event messaging

Published April 21st, 2025 by Lindsey Stanifer

Users can view and make edits to event messages on a per event basis. Users also have the option of creating an event messaging template that can be applied in place of existing default event messaging. This enhances both the candidate and user experiences by providing more relevant information to all attendees. Product dependencies Requires: Conten

Google Meet integration

Published March 25th, 2025 by Lindsey Stanifer

This integration allows teams to leverage a Google service account to generate virtual meeting URLs with Google Meet. Configuration Step #1: Enable Client Setup settings Users with full access to Client Setup can complete the below steps. Select the All Apps button in the top left corner of the header and then Settings from its drop-down menu. When

Limit the timeframe of when you receive push notifications

Published January 9th, 2026 by Lindsey Stanifer

You can turn on alerts for a variety of actions in the system, which will send you a notification via web alerts, your email, and/or SMS. While receiving a web alert or email at any time may not be disruptive, you may find that receiving an SMS alert outside of designated times may be frustrating or undesired. Because of this, you have the option to

Submit or resubmit campus events for approval

Published April 30th, 2025 by Lindsey Stanifer

When a campus event or activity is created and campus approvals is enabled for your account, then users must submit campus events/activities for approvals upon creation. The user can submit an event/activity for approval from the event’s Dashboard or from the Campus Plan section of the Events page. Submit from campus event Dashboard All campus even

Internal/External job posting types: Configuration guide

Published May 26th, 2026 by Lindsey Stanifer

When using Job Posting Types, you are able to determine whether jobs are internal or external. This guide walks through the configuration process to enable this feature. Configuration Step #1: Enable Job Posting Types Only users with full access to Client Setup can complete this step. If needed, contact your Company/Account Admin or CS Representativ

Candidate Profile: Talent Community tab

Published January 22nd, 2026 by Lindsey Stanifer

If you have access to Talent Communities, then you can the Talent Community tab. In the Talent Community tab, you can view all of the talent communities that the candidate has been associated with. If a candidate has been associated with multiple talent communities, the dropdown menu displays, allowing you to select the desired talent community. You

Dynamic content overview

Published April 7th, 2025 by Lindsey Stanifer

Dynamic content transforms how candidates interact with your career site. It automatically brings your most relevant content collections — videos, blog posts, news, jobs, and more — to each candidate’s fingertips, all through the elegance of a fast, easy conversation. This feature augments Career Sites, providing an immersive, conversational experie

Location calendars

Published October 21st, 2024 by Lindsey Stanifer

Location calendars can be used by your AI Assistant to schedule interviews for a specific location rather than a specific user(s). Configuration Set up location calendars by following the steps outlined here. Schedule an interview Location calendars will be available in every part of the CEM where your AI Assistant can schedule interviews. You can s

Blurring and viewing sensitive content

Published January 14th, 2026 by Lindsey Stanifer

At times, there may be content within a candidate's profile that you don't want yourself or other users to see. This can be done with any content sent over in the candidate's conversation or for their resume. Explicit content Explicit images uploaded in the candidate's conversation and/or the Hire Details section of the Candidate Profile will be aut

Room booking

Published April 3rd, 2025 by Lindsey Stanifer

Important Note: The system does not send a virtual invite link to a room when booking it for a virtual interview. Room booking allows you to assign an interview to a room at a designated location, whether for an in-person interview or to reserve a quiet room for a virtual call. Configuration Learn how to configure this feature here. Book a room Wh

Scheduling Sites

Published April 24th, 2025 by Lindsey Stanifer

By default, all users within the system will have a Recruiting Site auto-generated for them when their user record is created. This site is often beneficial for recruiters to share out and their specific OIT when scheduling candidates. Use cases Recruiters can set up specific availability on their calendars for different regions/locations and share

Paradox Assist: Move candidates along in the hiring process

Published May 7th, 2026 by Lindsey Stanifer

When utilizing Paradox Assist, you have the ability to move a candidate to an allowed next step in their journey, confirm the change in your conversation, and see where they are today—including when an automation updates their status again after your move. Configuration You will need access to both the Paradox Assist and Next Steps feature. Contact

AI Assistant identities

Published April 15th, 2025 by Lindsey Stanifer

The AI Assistant section of the CMS is where you can manage all AI Assistant identities used for candidate and employee engagements. While most accounts will only need one AI Assistant, you have the option to create Assistant Teams that have AI Assistants respond based on a specific location or URL. Use cases Teams who want a branded or unique AI As

Calendar Settings: Integrated Solutions

Published August 26th, 2026 by Lindsey Stanifer

The Integrated Solutions section of your calendar's settings allows you to configure the integration with your calendar. Doing so allows your AI Assistant to read your free and busy times so that you can be scheduled for interviews and added to events, as needed. Navigation Select All Apps in the top left corner of the header and then My Calendar/Ca

Event surveys

Published April 17th, 2025 by Lindsey Stanifer

Surveys can be created and tied to an event to get candidate feedback about the event. Product dependencies Requires: Events + Hiring Events + Surveys Event surveys Step #1: Ensure surveys are enabled Contact your CS Representative to make sure that Surveys is included in your plan and enabled for your account. Step #2: Create an event survey Naviga

Manage group interviews

Published January 13th, 2026 by Lindsey Stanifer

Users with Manage level permissions on another user's calendar have the ability to edit, cancel, and/or reschedule interviews on those calendars. The process for managing interviews is the same as when you manage your own – you simply click into the user's scheduled interview and make the necessary changes in the slide-out drawer that opens. An addi

Updating the job posting type in My Jobs

Published May 26th, 2026 by Lindsey Stanifer

The job posting type determines whether a job is an internal job, external job, or both. While this setting is determined on the job level when it is created, it may be adjustable on the job when it is turned on in My Jobs. If enabled in the Job Builder, users will see a Job Posting Type selector in the modal that opens when a job is turned on in M

Custom conversations: Question action menu options

Published September 16th, 2026 by Lindsey Stanifer

When viewing a question within a custom conversation, you can select the question's action menu, or ellipses, and view the following menu options. Skip question Enable the Skip Question logic for questions that you may want candidates to potentially skip in a conversation. Once a question includes the skip functionality, the answers to a previous qu

Client Setup: Employee Communications

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Employee Communications section of Client Setup enables the Employee Communications product and includes the following settings: Employee Communications – This enables the Employee Communications product for the account. This will be enabled for you if approved for use

Job Search Details Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report that returns data on each job search. Report fields Field Field Description Sample Value & Formatting Candidate ID Returns the candidate's ID. 72036866015969 Candidate Full name Returns the name of the candidate. If the candidate did not provide their name as part of this process, it will return as Unknown Candidate. Un

Candidate Survey Detailed Report

Published April 30th, 2025 by Lindsey Stanifer

This report details the survey engagements on a per candidate level, including surveys that received no answer at all. The Survey Sent Date and Time is used for the date range filter when running this report. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Candidate ID Candidate ID. 123456

Candidate Job Application Report

Published April 30th, 2025 by Lindsey Stanifer

This report will display all jobs applied to by the candidate. Note: Candidates with “Test” in their name will be excluded from this report’s results. Report fields Field Field Description Sample Value & Formatting Candidate ID Unique candidate identifier generated each time a candidate engages with your AI Assistant. 7845974265420 Candidate Fu

Choose a Time

Published April 2nd, 2025 by Lindsey Stanifer

The Choose a Time feature allows users to select times to send to the candidate when sending an interview request. Configuration Users with full access to Client setup can complete the below steps. Select All Apps in the top left corner of the header and then Settings from its drop-down menu. When the Settings page opens, select Client Setup under t

Journey Targeting: Optional Apply conversation

Published March 31st, 2025 by Lindsey Stanifer

If you are using Journey Targeting for your integrated ATS jobs, then you can replace your Apply URL in the master feed with your integrated ATS apply URL. This change will allow candidates to skip the Chat-to-Apply feature and be redirected to apply to your ATS. Use cases Teams who want candidates to be redirected to their integrated ATS to complet

Media content

Published April 17th, 2025 by Lindsey Stanifer

You can easily upload media content from the CMS Media Library to your hiring events so that you can further engage candidates and provide insights into the event in advance. Configuration Contact your CS Representative to ensure that Content Management System is enabled for your account. Upload media to a hiring event Within the Tools section, you

Browser extension: Message candidates

Published April 21st, 2026 by Lindsey Stanifer

While in the browser extension, you can message candidates by opening their Candidate Profile, selecting the open text bar at the bottom of the conversation, and entering your message. Similar to the process for messaging candidates in the web browser, you can: Switch the conversation responder persona – Depending on how your system is configured, y

CMS Metrics Summary (Employee) Report

Published April 30th, 2025 by Lindsey Stanifer

This summary report shows media usage on Q&A content. Report fields Field Field Description Sample Value & Formatting Content Date Returns the date of activity for CMS content. 05/06/2021 CMS Name Returns the name of the CMS content. Culture Candidate Reply Source Returns the source name based on the candidate's reply to the content. Options

Browser extension: Navigation

Published April 21st, 2026 by Lindsey Stanifer

Important Note: The browser extension only displays in English. This guide outlines how to navigate the browser extension after it is configured for your account. Available apps When the extension's homepage opens, you will see two apps display immediately that will open their corresponding areas: View Candidate Inbox View My Calendar Returning to

Browser extension: Calendar app

Published April 21st, 2026 by Lindsey Stanifer

The browser extension's My Calendar app displays all of your open interview times (OITs), scheduled and completed interviews, and busy times by week. You can also view any calendar that you have access to and complete a range of actions that support your daily workflows. Calendar app actions Selecting My Calendar will open to your My Calendar. By de

Candidate Assessment Details Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed candidate report that contains data about all assessment activity. The date range filter will check against the candidate’s created date and time. Candidates with “Test” in their name will be excluded from this report’s results. Report fields Available filters are highlighted below. Field Field Description Sample Value & Forma

Campus Offline Mode

Published April 30th, 2025 by Lindsey Stanifer

Important Note: This is the MVP version of Campus Offline Mode. This feature will be continually enhanced. An optional offline mode will support event-specific features within Paradox’s Native App, empowering event attendees to seamlessly execute essential tasks through Paradox’s technology without relying on wifi. It is important to note that an

Referral Detail Report

Published May 1st, 2025 by Lindsey Stanifer

This report pulls all of the candidate's referral details as entered by an employee for a user job or general referral. Report fields Field Field Description Sample Value & Formatting Candidate Name Candidate's full name. Jane Doe Candidate Phone Number Candidate’s phone number. +17325551212 Candidate ID Returns the candidate’s unique ID in Para

Microsoft Teams: Employee experience

Published April 4th, 2025 by Lindsey Stanifer

When the Microsoft Teams integration is enabled, you can receive interview reminders, personalized messages, and alerts directly from your AI assistant. Using the Paradox app within Microsoft Teams When the integration is first connected in the Paradox Platform, a Paradox app will display in the left pane. Select the Paradox icon. Click Sign in to P

Save filtered candidate or employee lists

Published April 13th, 2026 by Lindsey Stanifer

Segments are saved filtered views of a page. Creating segments allows you to return to these views as needed to review your candidates and teams. Create a segment Complete steps #1-3 from the Add filters process. Once all preferred filters are chosen, select the + Save Segment action in the bottom left corner of the modal. Name the segment in the mo

Data Feeds Summary Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all data feed uploads. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting File Name Returns the name of the file. file_export_20220422_05.02.28 - file_export_20220422_05.02.28.csv File Status Returns the status of the file. Options include: Success Needs Atte

Custom alert emails (Send Paradox emails from a client email address)

Published March 25th, 2025 by Lindsey Stanifer

When an Assistant Calendar is an Outlook or Google calendar, the system will use this email address to schedule events with room resources. However, if no Assistant Calendar is configured, Paradox uses the default email address olivia@paradox.ai for booking rooms and creating attendees' calendar events. A calendar invite sent from a Paradox domain

Document Builder overview

Published April 10th, 2025 by Lindsey Stanifer

You can create, encode, and manage documents directly within the CMS Media Library or in Forms using the Document Builder. Use cases Users who want to create user and candidate forms or other HR documents that facilitate their processes. Configuration This feature can be utilized when the Content Management System (CMS) is enabled for your account

Assist Conversation Details (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This report pulls information surrounding Assist conversations within the account, including the user’s message to your AI Assistant, the response message received from your AI Assistant, the response type triggered within the conversation, and the topic from the CMS that was triggered. This only pulls conversation data if the account is using Conte

Upcoming Event Site

Published April 24th, 2025 by Lindsey Stanifer

The Upcoming Event Site is automatically created for each event upon creation. However, if it is deleted for any reason, it can be recreated following the below process. Product dependencies Requires: Conversational Events Upcoming Event Site The Upcoming Event Site will become available within Web Management after Hiring Events is enabled for your

Selecting public job title in My Jobs

Published January 17th, 2025 by Lindsey Stanifer

If an Admin user created multiple job titles for either a standard or multi-location job type, then you may have the option to select the preferred job title in My Jobs when you turn the job on for one of your locations. In the dialog box that opens, choose the preferred job title from the Job Title selector, complete any additional fields, and then

Workday: Status movements integration

Published March 27th, 2025 by Lindsey Stanifer

The status movements integration provides Paradox the ability to update a candidate’s status in Workday or Workday the ability to update a candidate’s status in Paradox. Best practices for journey statuses Candidate Received When candidates apply directly in Workday, they should be created in Paradox. How: Upon application completion, when candidate

Scheduling campaigns

Published November 7th, 2024 by Lindsey Stanifer

Scheduling Campaigns send scheduling prompts to all candidates in the audience, regardless of whether they are already scheduled. You are not able to exclude already-scheduled candidates from receiving scheduling prompts in this campaign type. To avoid this, use a Message campaigns for reminders or informational messages. Mass schedule an audienc

Custom offer letter sections overview

Published March 13th, 2025 by Lindsey Stanifer

You can create custom sections that can be added to offer letters as components. This provides a more flexible and dynamic experience for users as offers are built and sent to a variety of candidates. Use cases Hiring Managers/Recruiters who need to add a single statement in one offer letter and not another but want to use the same offer without hav

Selecting job posting type on the job

Published May 26th, 2026 by Lindsey Stanifer

Once internal and external job posting types have been enabled for your account, the Job Posting Type field can be updated in the Overview section of the Job Builder. Set job posting type in the Job Builder When viewing or creating a job in the Job Builder, you will see two settings that are tied to the Job Posting Type feature. These include: Job

Calendar Audit History Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report showing all relevant changes made to a user's calendar by another user or themself. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Change Date Returns the date of the calendar change. 04/19/2022 14:14:16 User Name Returns the name of the user whose calendar was c

Manually add job status timelines to jobs

Published May 29th, 2026 by Lindsey Stanifer

If you select the option to manually add job status timelines to jobs, you can assign and manage them in the Job Builder and My Jobs, depending on the timeline settings determined in Job Manager. Timeline settings Timeline settings can be configured in Job Manager by a user with full access to Job Settings in Roles and Permissions. These settings he

Lead Generation events

Published April 30th, 2025 by Lindsey Stanifer

Lead Generation events allow you to create proactive recruitment initiatives that help pipeline early talent in careers by helping you capture essential information and adding these candidates into a Talent Community. These events specifically do not require candidates to apply for a job in order to register for an event. Build Lead Generation event

Add event phone numbers and QR codes

Published April 17th, 2025 by Lindsey Stanifer

Event phone numbers can be attached to your event via the Tools step of the Event Builder. In addition to that, associated QR codes can be downloaded and scanned by candidates to register them for that event. This feature is not available for Orientation Events. Product dependencies Requires: Events + Hiring Events + Phone Numbers/Short Code Keyw

Workday: API Access for browser extension

Published March 27th, 2025 by Lindsey Stanifer

The browser extension uses the Workday API to fetch important information on the candidate, their workday candidate ID, and job application ID. These IDs are necessary to have within Paradox, but they are not visible on the page when viewing a candidate in Workday. By creating an ISU (Integration System User) in Workday, it can be used by Paradox to

Custom Conversations: Action types that can be used at the end of your conversation

Published September 16th, 2026 by Lindsey Stanifer

Once you've built out your questions and conditional paths, you can go back and select actions to include at the end of your conversation. Job Specific Outcomes – This action will automatically apply the appropriate outcome to the candidate based on their selected job. This option is only available when utilizing Paradox Jobs. End Conversation – Thi

Campus activity

Published April 30th, 2025 by Lindsey Stanifer

Campus activities can be used in the event planning process as supplemental reminders and tasks that need to be completed in association with an event. These activities may or may not include candidate engagements, but ultimately allow your recruiting teams to plan your campus initiative strategy for the fiscal year. Navigation You can create a camp

Create an employee (user) form

Published March 18th, 2025 by Lindsey Stanifer

Users will not be able to create, view, and edit forms on the mobile app. Employee forms are forms created for new hires to complete once they are ready for orientation. While employee forms are very similar in build and functionality to candidate forms, they do vary in certain available functions so that tasks are not added repetitively and are b

Resume Matching / Parsing

Published October 17th, 2024 by Lindsey Stanifer

Resume parsing will prompt the system to automatically update the candidate's profile with the information provided in their resume. Enabling this feature will display all relevant candidate information directly in their Candidate Profile for easy review without having to open additional documents. Resume Action Options The following resume actions

Configuration Audit Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing when configuration changes were made in the CEM, by who, what the values were changed from and to, and the date/time value of the change. Report fields Field Field Description Sample Value & Formatting Audit Date Returns the date and time when a configuration change was made in YYYY-MM-DD HH:MM:SS format. 2020-1

Surveys overview

Published April 15th, 2025 by Lindsey Stanifer

Surveys can be utilized to gather both candidate and employee feedback on their experience with your AI Assistant, existing processes, and more. Once Surveys are created, they can be sent to both candidates and employees in a variety of channels. Configuration Users with full access to the Client Setup permission can complete the following steps. Se

Watcher Alerts: Configuration guide

Published March 24th, 2026 by Lindsey Stanifer

Watcher Alerts allow you to receive notifications about candidates that you have specifically interacted with at some point in the hiring process. The below guide outlines how to configure Watcher Alerts while you can learn more about Watcher Alert logic here. Configuration Watcher Mode should be enabled on the backend of your account to utilize th

Candidate Offer Details Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report showing all offer details per offer. The date range is based on the offer send date. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Offer Type Returns the type of the offer. Options include: Paradox Offers External Offer Upload Paradox Offers Offer Template Name

Cancel an approval request

Published December 13th, 2024 by Lindsey Stanifer

Users can cancel an approval request at any time from either the My Jobs page or from the preferred offer letter. Cancel a job posting request To cancel a job posting request, Select the All Apps menu in the top left corner of the header and then My Jobs from its drop-down menu. In My Jobs, find your preferred job. Click its action menu, or ellipse

Dynamic job descriptions overview

Published January 29th, 2025 by Lindsey Stanifer

When utilizing Conversational ATS, you have the option to create dynamic job descriptions that can be added to your jobs and displayed to candidates when targeted rules are met. This ensures that the right descriptions display to candidates based on any relevant criteria, including their state or country. Use cases Teams who want to add additional d

Dynamic job descriptions: Configuration guide

Published May 21st, 2026 by Lindsey Stanifer

Dynamic job descriptions allow you to create custom additions to job descriptions. This guide walks through how to configure this feature for your account. This feature is only available for Conversational ATS customers. Configuration Step #1: Enable this feature This feature must first be enabled in Client Setup. Users with full access to Client

Journey status mapping

Published May 12th, 2026 by Lindsey Stanifer

The Status Mapping section is where parent-level mapping takes place to better associate journey stages and statuses across an account to a normalized value. All existing standard journey statuses (i..e like Scheduling, Offer, etc.) will be mapped to their corresponding Core Stage under the Paradox Default mapping. Paradox Default System Mapping The

Address History Timeline form section

Published March 17th, 2025 by Lindsey Stanifer

Address History can be captured, validated, and displayed as a collection of date ranges when added to a candidate form. This helps to prevent gaps in the candidate’s timeline and provide an overall easier user experience. Use cases Admin users who want candidates to input a complete range of address data to maintain proper compliance. Date format n

Reset passwords and enable additional security options

Published July 25th, 2025 by Lindsey Stanifer

Only Paradox Admins will have access to generating a password/pin reset. The Security page allows users to reset a their system passwords and even enable fingerprint or facial recognition on supported devices. Navigation To navigate to the Security page, select the All Apps button in the top left corner of the header and then Settings in its drop-

Automatically send a survey

Published September 24th, 2026 by Lindsey Stanifer

Anywhere your AI Assistant can communicate with a candidate, you can send a survey. Supported channels include SMS, email, widget conversations, WhatsApp, and Facebook. To learn how to automatically send surveys, click here. Web Management Your AI Assistant can gather feedback by engaging with candidates on your Career Site. To do this, Navigate to

Create candidate audiences for Q&A

Published July 29th, 2026 by Lindsey Stanifer

From the Candidate Audiences list, you can create new audiences. Create a candidate audience To create a new candidate audience, complete the steps below. Select All Apps in the top left corner of the header and then CMS in its drop-down menu. From the left panel, open the Candidate Audiences list. Select the + Add Audience button in the upper-right

Create a dynamic job description

Published May 26th, 2026 by Lindsey Stanifer

Users with full access to the Job Description Sections permission will be able to create and manage dynamic job descriptions from Job Manager. Add a dynamic job description Select the All Apps button in the top left corner of the header and then the Settings app from its drop-down menu. When the Settings page opens, select Job Manager under the Job

Community Management

Published April 23rd, 2025 by Lindsey Stanifer

Community Management is the hub where a user can create, edit, and manage their own Talent Communities. Product dependencies Requires: 🌐 Talent Community Optional: Journey Targeting Navigation Navigate to the Community Management page by clicking the All Apps button in the top left corner of the screen and then the Community Management app. Create a

Event budget and expenses

Published April 30th, 2025 by Lindsey Stanifer

This guide explains more about how to update a campus event’s budget and expenses and where this information lives in the event's Dashboard. The ability to track an event’s budget and actual expenses is currently only available for campus events and activities . Event Planning section of campus event When building a campus event template, you will

Add or deactivate a brand

Published August 7th, 2026 by Lindsey Stanifer

When the Multi-Branding feature is enabled for an account, you can easily add or deactivate a brand, as needed. Navigation Brand information is stored and managed within the Company Information page. Navigate there by following the steps below. Select All Apps and then Settings in its drop-down menu. From the Settings page, select Company Informatio

Manual Candidate Mobility: Configuration guide

Published April 16th, 2026 by Lindsey Stanifer

The Manual Candidate Mobility feature allows you to manually move candidates from one job to another without disrupting the candidate's journey or causing confusion for the candidate. This guide shows you how to configure this feature for your account. Configuration Step #1: Enable feature Users with full access to Client Setup can complete the belo

Manage Preferences page

Published April 15th, 2026 by Lindsey Stanifer

The Manage Preferences page is where the candidate's information, channel preference(s), and additional alert preference(s) can be managed by the candidate. Once opened via email, SMS, or WhatsApp, the candidate can make any changes, including unsubscribing or resubscribing to communications. Navigation to Manage Preferences page Candidates can navi

User experience: View job descriptions

Published May 26th, 2026 by Lindsey Stanifer

While in My Jobs, users can easily view the job description by selecting a job’s action menu, or ellipses, and then selecting View Job Description from its dropdown menu. A modal will open to display the job description. Any job description sections added will be listed inside of a dotted box. If job and/or location data is changed for a job, then a

Location Management overview

Published April 15th, 2025 by Lindsey Stanifer

Location Management is where all of your company's locations are housed and managed. Note on users with access to All Candidate locations Users who have the Access All Locations permission enabled for their user role(s) will have their name displayed under all locations in Location Management. Location Management page Navigate to Location Management

Multi-Application: Candidate experience

Published April 14th, 2026 by Lindsey Stanifer

This page outlines the candidate experience for how returning candidates who apply are validated and how they can check the status of all their job applications with a company. Configuration The CheckStatus experience (candidates checking the status of multiple applications) is enabled by default. When disabled, candidate responses pull directly fro

Candidate Referring URL Detail

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed candidate report that includes the candidate's referring URL. If a candidate did not have a referring URL, then they will not show in this report. This report also includes Unknown Candidates, but it still excludes candidates with “Test” in their name. Report fields Field Field Description Sample Value & Formatting Candidate I

Client Setup: Scheduling

Published June 10th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Scheduling section of Client Setup supports the Scheduling product and its settings, which include the following: Calendar Management – This allows you to configure which users/user roles will have access to view and/or manage calendars in the system. Selecting the Man

Work Experience Timeline form section

Published March 17th, 2025 by Lindsey Stanifer

Candidate Work Experience can be captured, validated, and displayed as a collection of date ranges when added to a candidate form. This helps to prevent gaps in the candidate’s timeline and provide an overall easier user experience. If you do not need a full timeline, you can always use the general Work Experience task instead. Use cases Hiring Mana

Round Robin Management

Published April 2nd, 2025 by Lindsey Stanifer

Round Robin Groups enable your AI Assistant to automatically distribute interviews to users that are included in the group so that interviews are more evenly spread across a team. This page provides a breakdown of Round Robin groups including how to configure them, their functionality, and where they are used. Use cases Teams who want to remove the

Auto-scheduling on the job level for Conversational ATS accounts

Published July 6th, 2026 by Lindsey Stanifer

You can set auto-scheduling to take place directly from within the Job Builder or Group Management, depending on your account's configuration. It is recommended to set auto-scheduling on the job level for high-volume hiring on Conversational ATS accounts, allowing you to instantly capture qualified candidates who meet very specific requirements. Ena

One-time and scheduled feeds

Published June 3rd, 2026 by Lindsey Stanifer

Data Feeds can be opened by clicking the All Apps button in the top left corner of the header and then Settings from its drop-down menu. Once the Settings page opens, select Data Feeds under the Automation section. The Data Feeds page displays a list view of all the user files uploaded through one-time import. Using the left-hand navigation sectio

Browser extension: Homepage insights

Published November 5th, 2024 by Lindsey Stanifer

The browser extension’s homepage can provide insights to help recruiters keep track of their candidates' statuses and show which candidates require an action to be taken by the user. Use Cases Recruiters who need to make sure they’re manually keeping track of their candidates without automated processes. Configuration Insights are automatically turn

Upload one-time Data Feed files

Published August 24th, 2026 by Lindsey Stanifer

This guide outlines the steps you should take to upload a one-time file in Data Feeds. Important Note for User Files: An Ignore File Updates toggle is listed under the employee’s profile from the Employees section of the Roles and Permissions page. Toggling this on will prevent the employee’s data from being updated even if their name is listed on a

External ATS Job Management

Published August 18th, 2025 by Lindsey Stanifer

The purpose of this feature is to import external ATS job requisitions into Paradox to allow users to utilize My Jobs functionality (on/off) and Paradox Apply URLs for targeted requisitions. Clients do have the option of disabling the Chat-to-Apply functionality to allow candidates to apply directly to their external ATS Apply URL. The master feed r

Create a Lookup Table

Published September 23rd, 2026 by Lindsey Stanifer

Lookup Tables are designed to store data to be used in calculating System Attributes. This first version of Lookup Tables was designed to interface with Job Data Packages (JDP) to help calculate job data that may vary by location and any other attribute defined on the job. These tables can also be used in Integrations as a more complex version of Ma

Add a Lookup Table to Job Data Packages

Published September 23rd, 2026 by Lindsey Stanifer

You can add Lookup Tables to your Job Data Packages to enable table values to be pulled into your Job Data Packages. Add a Lookup Table to Job Data Packages Users with full access to the Job Data Packages permission can complete the following steps. Select All Apps in the top left corner of the header and then Settings from the drop-down menu. From

Event invitation campaigns

Published November 7th, 2024 by Lindsey Stanifer

Event Invitations only registers candidates for an event – it does not schedule them to an interview. If you want to schedule and register candidates, send out a Scheduling Campaign. Both public and private hiring events can have event invitations sent out via campaigns. Create a Event Invitation campaign Select the All Apps button in the top left

Employee Dashboard

Published January 5th, 2026 by Lindsey Stanifer

The Employee Dashboard allows employees to easily access tasks that were sent to them to complete as well as interact with your AI Assistant through Employee Q&A. Configuration Contact your CS Representative to enable this feature for you. Landing page based on permissions The Employee Dashboard is the default landing page, but it can be overwri

Additional Details for standard jobs: Adding and using a job data package

Published January 28th, 2025 by Lindsey Stanifer

The purpose of the Additional Details section in the Standard Location Job Builder is to have the ability to assign data, such as base pay, minimum age, and employment type, to a job. This allows you to get as granular as possible in assigning different data points on the location-level of a job, preventing you from building varieties of the same jo

Client Setup: Conversational Events

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Conversational Events section of Client Setup enables the Conversational Events product and includes the following settings: Conversational Events – This enables the Conversational Events product for the account. This will be enabled for you if approved for use. Hiring

Multiple job locations for standard jobs: Configuration guide

Published May 19th, 2026 by Lindsey Stanifer

If enabled for your account, you have the option to tie multiple locations to a single standard job. Work with your CS Representative to set up this feature for your account. Configuration Step #1: Enable feature This feature can only be enabled by a user with full access to Client Setup. If you have this access, please complete the steps below. Sel

Using the Onboarding Portal to review Q&A responses

Published April 11th, 2025 by Lindsey Stanifer

This process can be applied to both Candidate Q&A and Employee Q&A content. Once your CS Representative has uploaded the knowledge base and any other relevant documents to the CMS, you will be able navigate to the Onboarding Portal to review these responses and adjust them to better match your company brand and preferred candidate experien

Employee Profile

Published October 28th, 2025 by Lindsey Stanifer

This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality. The Employee Profile houses all personal and employment information as well as uploaded documents and documents that have been sent to an employee during both th

Candidate Volume Optimizer (CVO) overview

Published October 23rd, 2024 by Lindsey Stanifer

The Candidate Volume Optimizer (CVO) can be used to control the number of candidates flowing into a job's Candidate Journey. When a set number of candidates reach a certain stage of that Journey, then your AI Assistant can either automatically close the job or notify the hiring manager that the threshold was met. This feature helps to manage high c

Creating a Q&A multilingual knowledge base

Published July 27th, 2026 by Lindsey Stanifer

You can easily create and manage a multilingual knowledge base in order to best support your candidates. Configuration Users with full access to Client Setup can complete the below steps. Select All Apps in the top left corner of the header and then Settings from its drop-down menu. From the Settings page, select Client Setup under the Paradox Tools

Custom Attributes

Published April 22nd, 2025 by Lindsey Stanifer

Custom System Attributes can be created either manually or in bulk and used throughout the system to best reflect relevant areas that clients want to monitor or track with their candidates. Once created, Custom Attributes can easily be exported from one account to then transfer over to another account as needed. Create Custom Attributes manually/ind

Dynamic Address, Experience, and Education Attributes

Published April 22nd, 2025 by Lindsey Stanifer

Address, Experience, and Education Attributes were added to the system as dynamic attributes, meaning that they will update when new information is provided by the candidate. The Address and Experience Attributes will store data from the Work Experience and Address History Timelines Form sections, but these attributes will not display in the system

Job alerts overview

Published April 7th, 2025 by Lindsey Stanifer

By simply enabling a setting on the backend, you can offer candidates the option to subscribe to job alerts so that they can receive automated notifications about new job opportunities that come up and match their previous search criteria. The frequency and number of alerts are set by the candidate, giving them more control over the jobs they are no

Outbound Requests

Published April 28th, 2025 by Lindsey Stanifer

Outbound integration requests are triggered based on workflow configuration. If a candidate is not moved to a status configured to trigger outbound requests, no log will be generated for those actions, even if the candidate reapplies or their record is updated. Outbound requests are able to use any integration method and will send information out

Workday: Conversational Apply (Chat to Apply) integration

Published March 27th, 2025 by Lindsey Stanifer

Chat-to-apply is a product configuration that combines Job Search and Apply into a cohesive candidate application process. Candidates are able to search for jobs with the Job Search product, and upon finding their ideal fit, selecting Apply Now on the job will launch an Apply conversation for the candidate. The Chat-to-apply experience can scale in

Workday common payload examples and responses

Published March 27th, 2025 by Lindsey Stanifer

The following document outlines examples and samples of common Workday payloads, their responses, and response mapping examples where applicable. Put_Candidate This adds or updates a candidate in Workday with the information supplied in the request. Put_Candidate requests Put Candidate request Workday Documentation Create candidate application in Wo

Job feed technical guide

Published April 4th, 2025 by Lindsey Stanifer

This guide walks through the technical details and requirements for job feeds. Best practices for implementation Allow for at least two weeks of runaway when making a request to your Paradox Admin to have a Job Feed processed or career site scraped. This should be two weeks prior to whatever expectation has been set with the client for setting up a

Workday integration FAQs

Published March 27th, 2025 by Lindsey Stanifer

This guide outlines common FAQs and their solutions. Workday - 500 error Validation error occurred. The next step, parallel step, or disposition chosen is invalid. Candidates failing through the integration and audit log shows a 500 error with this: The key here is that the faultstring gives us a hint that the step is invalid. We need to check in t

Viewing and managing employee calendars

Published October 22nd, 2024 by Lindsey Stanifer

Calendar management allows users to manage other users' calendars, specifically adding open interview times and rescheduling, editing, and/or canceling existing interviews. This is dependent on the permissions set for users. Calendar management Calendar management permissions are granted on the backend by your CS Representative. If you have access

Company Information overview

Published April 23rd, 2025 by Lindsey Stanifer

The Company Information page holds general information about the company that can be tied to different aspects of the system, including Scheduling. Navigation You can navigate to Company Information by completing the below process. Select the All Apps button in the top header. Select Settings from its drop-down menu. When the Settings page opens, se

Workday international addresses by country

Published March 27th, 2025 by Lindsey Stanifer

Workday has specific address field requirements for each country. The following table illustrates the address fields that are required for each country. Country Address Line 1 Address Line 2 Address Line 3 Address Line 4 City City Subdivision 1 Region Postal Code Address Field in Workday Spain Address Line 1 - Name of Street Address

Event Team

Published April 21st, 2025 by Lindsey Stanifer

The Team section’s purpose is to allow all event team members to see who is a part of the team, their role, and their current RSVP status. The intent is for users to add their full team while creating the event, but they can always make changes from this section once the event is created and saved. My Event Team After creating your event, the event

Job Data Packages overview

Published January 17th, 2025 by Lindsey Stanifer

The purpose of Job Data Packages is to have the ability to attach job data on the location level of a job, such as base pay, minimum age, and employment type, among others. You also have the ability to mass update these data points easily, which will be helpful when requirements are enforced for jobs within a state. Use cases Team members who want

Workday custom object information and instructions

Published March 27th, 2025 by Lindsey Stanifer

These guidelines will assist you in directing your client to create a custom object in their Workday tenant, include it in their candidate grid, and write to that custom object through an API. Customer steps The customer should open their Workday account and complete the steps below. Type in and select the Create Custom Object task from the search b

Client Setup: Integrations

Published June 9th, 2026 by Lindsey Stanifer

Parent toggles can only be enabled by your CS Representative/Paradox Admin. The Integrations section of Client Setup is where functionality and processes are set includes the following settings: Integration Center – This enables the Integrations Center in the account. This will be enabled for you if approved for use. External ATS Integration – Thi

Meeting debriefs overview

Published September 8th, 2026 by Lindsey Stanifer

The Interview Debriefs feature introduces the ability to schedule dedicated debrief meetings immediately following panel or sequential interviews. This feature allows for structured post-interview discussions, improves governance, and enhances both user and candidate experiences by separating debriefs from candidate-facing interview time. At least t

Date formatting in forms

Published August 26th, 2026 by Lindsey Stanifer

Paradox's forms display dates in local formats, which eliminates confusion for global users and provides an intuitive experience for candidates and hiring managers outside the United States. However, the default format can be adjusted and is applicable within form. Configuration Users with full access to Client Setup can complete the steps listed he

Personal Information form section

Published March 17th, 2025 by Lindsey Stanifer

The Personal Information section of a form is the first and default section of a new form. This document explains details of this section. Use cases Hiring Teams who need to collect basic information from the candidate. Personal Information task By default, each new form will have a Personal Information section as the first section that can be delet

Student evaluations

Published April 15th, 2025 by Lindsey Stanifer

Event attendees can use student evaluations to assess students during Campus Events or Conferences only and capture their first impressions, which can help making informed decisions. Configuration Contact your CS Representative to enable this feature for you. Create an evaluation Once this feature is enabled, you will then need to build evaluations

Share a reporting dashboard

Published December 1st, 2025 by Lindsey Stanifer

Once a reporting dashboard is created, it can then be shared with system users. Share a dashboard You can share your dashboards with system users in two ways. Dashboard builder After creating a new dashboard, Select the dashboard's action menu, or ellipses, in the top right corner of the builder. Select Share from its drop-down menu. In the modal t

Chat to Apply: Configuration guide

Published July 6th, 2026 by Lindsey Stanifer

Follow the below steps to enable the Chat to Apply feature. Step #1: Ensure Job Search is enabled Job Search must be enabled in the Job Search section of Client Setup. Confirm with your CS Representative that this setting is enabled for your account. Step #2: Create a Chat-to-Apply conversation Create a Chat-to-Apply conversation in Conversation Bui

Paradox's scheduling options

Published November 12th, 2025 by Lindsey Stanifer

Paradox has a range of interview scheduling options that can be used to best reflect your team’s hiring process. Interview types When setting up automatic scheduling or manually scheduling an interview, Paradox has the following available interview types: In-Person Meeting – This meeting has the candidate meet the interviewer at a designated locati

Survey tokens list

Published May 27th, 2025 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

Unable to schedule a report

Published May 7th, 2026 by Lindsey Stanifer

At times, you may be restricted from scheduling an alert. This page outlines the potential errors that may arise when attempting to schedule a report. Unpublished changes alert Users will be unable to schedule a report when there are unpublished changes to the report. However, existing scheduled reports will still send based on the last published ve

Adding a new form section

Published April 30th, 2026 by Lindsey Stanifer

Candidate forms include a combination of form sections and tasks. Learn about form sections and their settings below. Form sections The following are available form sections. Add any of these to your candidate forms: Personal Information Work Experience Work Experience Timeline Address History Timeline Custom – Start a section from scratch. WOTC I-9

EEO Candidate Journey Status History Report

Published May 1st, 2025 by Lindsey Stanifer

This report pulls the EEO job data at a candidate level. The date range filter works from the date that the status change occurred. Note: Candidates with “Test” in their name will be excluded from this report’s results. Report fields Field Field Description Sample Value & Formatting Candidate ID Unique candidate identifier generated each time a

Candidate Forms overview

Published March 14th, 2025 by Lindsey Stanifer

Users will not be able to create, view, and edit forms on the mobile app. The Candidate Forms section of the Forms page allows users to see which forms have been created and the jobs associated with these forms as well as build out new candidate forms. Use cases Hiring teams who want to collect more detailed data from the candidate necessary for

Equal Employment Opportunity (EEO)

Published April 23rd, 2025 by Lindsey Stanifer

The Equal Employment Opportunity Commission administers the implementation of federal laws that prohibit unfair treatment by employers based on race, sex, color, national origin, religion, disability, age (40 or over), genetic information and retaliation of complainants or witnesses to illegal activity. To remain in compliance with the EEOC, you can

View a candidate's attributes

Published April 20th, 2026 by Lindsey Stanifer

Throughout the system, there are attributes associated with jobs, location, events, and candidates, among others. Viewing a candidate's attributes can be a helpful way for users to gather relevant information about a candidate all in one place. To view a candidate's Candidate Attributes, Ensure you are viewing the Candidate Inbox. Open the preferre

Report status and associated logic

Published July 25th, 2025 by Lindsey Stanifer

Reports will have three available statuses: Draft, Unpublished, and Published. In each of these states, they will have certain capabilities. Draft status Reports in this status will be reports that have not been published yet. While in this status, the following functions/actions are available: Reports that are in this status will be auto-saved in r

System Journeys overview

Published April 7th, 2025 by Lindsey Stanifer

Journeys are made up of the stages and statuses in a candidate workflow, for both Candidate Journeys and Talent Community Journeys, which allows a candidate to move through the engagement or hiring lifecycle at an organization. Use cases Journeys is a feature that all clients must use to configure candidate lifecycles, allowing candidates to progres

Pinned files in the Candidate Profile

Published April 14th, 2026 by Lindsey Stanifer

The Pinned Files section of the Candidate Summary Builder allows users with full access to select key documents that will always display at the top of a candidate's profile, regardless of the number of files that are included in their profile. This ensures that essential forms and information are instantly visible to recruiters across the entire acc

Share reports and update access

Published July 25th, 2025 by Lindsey Stanifer

Reports can easily be shared with your team members. Once shared, users can open the link they received in a web or email notification to view the report in the Report Builder. Share a report Reports cannot be shared in a Draft status. You can share a report from the All Reports list or the Report Builder. Sharing from the All Reports list Navigat

Talent Community Candidate Specific

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing the metrics related to individual candidates in a Talent Community. Each line item in this report will represent the information of a unique candidate specific to their Talent Community experience. Because a candidate can join multiple Talent Communities via separate, independent interactions, each line item will co

Candidate Management

Published December 17th, 2024 by Lindsey Stanifer

The Candidate Management page provides users a list view of all of the candidates they manage. From this page, you can view and add candidates as well as take action on candidate interviews. Use cases Users who want to take mass action on more than one candidate at one time. Users who want to view all candidates in a list view while also being able

Set up messages, alerts, and reminders for Microsoft Teams virtual interviews

Published April 4th, 2025 by Lindsey Stanifer

With our new Microsoft Teams integration, your AI assistant can now send personalized scheduling messages, alerts, and reminders directly to recruiters and hiring managers in their preferred communication channel. Use cases Organizations who use Microsoft Teams for internal communication. Hiring managers and recruiters who use Microsoft Teams and wa

Impersonate / proxy another user

Published July 28th, 2025 by Lindsey Stanifer

A setting within Roles and Permissions allows users to impersonate other user roles in the system. While a beneficial permission that allows users the option to assist in troubleshooting experiences that arise, this permission is limited to only certain users. Configuration Contact your CS Representative to discuss the user roles that need this expe

Unsubscribing and resubscribing overview

Published April 20th, 2026 by Lindsey Stanifer

Candidates can be unsubscribed and resubscribed to Paradox communications in multiple ways. These include both unsubscribing/resubscribing themselves and a user unsubscribing/resubscribing them. Unsubscribing logic Candidate unsubscribe Candidates can unsubscribe themselves from multiple communication channels: SMS Hard unsubscribe (opt out at the p

Employee Feedback Survey Report

Published April 30th, 2025 by Lindsey Stanifer

Summary report for User Surveys and Feedback. Each row represents a feedback campaign’s survey name and survey question. The date range has no effect on this report’s results. Report fields Field Field Description Sample Value & Formatting Company Name Lists the name of the company. Company ABC Rating Name Returns the survey name used on the us

Filtering the inbox by job

Published April 23rd, 2026 by Lindsey Stanifer

When filtering by job, you can also filter candidates by stage. To do this, complete the steps below. Ensure you are viewing the Candidate Inbox. Select All Segments from the left panel. In the list that opens, select More and then View by Job. A modal will appear and display all jobs by location. If preferred, deselect the Show jobs by location set

Candidate resubscribing via SMS

Published April 15th, 2026 by Lindsey Stanifer

Candidates communicate with your team through three primary communication channels: Email, SMS, and WhatsApp. The entry below outlines the current functionality and compliance for how the resubscribe systems work in relation to SMS communications. When a candidate resubscribes to all communication methods from email, SMS, or WhatsApp, then they will

Create a recorded interview

Published September 3rd, 2026 by Lindsey Stanifer

You can easily create a recorded interview from the Recorded Interview Builder. Create a recorded interview Users with full access to the Olivia Recorded Interviews permission can complete the below steps. Select the All Apps button in the top left corner of the header. Select Settings from its drop-down menu. When the Settings page opens, select Re

Job Centric View: Status movement logic

Published April 23rd, 2026 by Lindsey Stanifer

Outside of the Send Offer logic, this document outlines additional status logic when moving candidates into new statuses from the Job Centric View page. Form stage Send Form/Onboarding/Application Status – This will only be enabled when the selected candidates have either not been sent their form yet or they are in an expired/canceled status. Form/O

Request a revision to Form I-9

Published April 24th, 2025 by Lindsey Stanifer

This process is followed when you have the GryphonHR integration configured for your account. At times, a new hire or manager may need to revise their section of the Form I-9 due to an error or misspelling. You can request a revision from the new hire’s employee profile. To do this, Navigate to the Employee Administration page by clicking employe

Schedule a recorded interview

Published September 3rd, 2026 by Lindsey Stanifer

Once a recorded interview has been saved and is ready to be sent to candidates. Manually schedule a recorded interview You can manually schedule a recorded interview with a candidate by following the process below. Navigate to the preferred candidate’s profile. Select the More button and then Schedule in its drop-down menu. In the slide-out drawer t

Employee Interview Unavailability Report

Published April 30th, 2025 by Lindsey Stanifer

This report shows a detailed view of only the users that do not have interview availability over the future selected date range. Only a future date can be selected for this report. Report fields Field Field Description Sample Value & Formatting User Name User’s full name. Dawn Smith Email User’s email address. dsmith@clientemail.com Phone Numbe

Company Structure Report

Published April 30th, 2025 by Lindsey Stanifer

This report is a detailed view of user location and group assignments shown on a per location and group association. The date range has no effect on this report’s results. Report fields Field Field Description Sample Value & Formatting User User’s full name. John Smith Email User’s email address. jsmith@noemail.com User Job Title Returns the use

Number of Hires: Configuration guide

Published April 23rd, 2026 by Lindsey Stanifer

In order to configure the Number of Hires feature, you will need assistance from your CS Representative and a Company/Account Admin. This process does differ depending on whether you utilize Conversational ATS or an integrated ATS. Conversational ATS configuration steps If you utilize Paradox's Conversational ATS, then complete the below steps. Step

Recorded interviews in the Candidate Inbox

Published September 3rd, 2026 by Lindsey Stanifer

You can view your candidates' recorded interviews from within their Candidate Profiles. View recorded interview responses Permissions Note: Users will need either view or full access to the Messaging permission in order to view recorded interviews on a Candidate Profile. From the Interviews tab of the Candidate Profile, you can see all of the cand

Sequential Interview Detail Report

Published April 30th, 2025 by Lindsey Stanifer

Detailed report showing all sequential interview details. The date range is based on the candidate’s creation date. Candidate’s with “Test” in their name will be excluded from this report’s results. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Candidate ID Unique candidate identifier

Approvals Agreement / Security

Published December 16th, 2024 by Lindsey Stanifer

The Approvals Agreement will display to the user who creates the first approval flow. Only client users can consent to using this feature. Conversational ATS: Approvals Agreement When Conversational ATS is enabled for your account, then the Approvals Agreement includes two options: Use All Attributes – This gives users the ability to set targeting r

Remote locations

Published September 10th, 2025 by Lindsey Stanifer

By default, a Remote location will be included in Location Management. This should be used when jobs are not tied to a specific location and can be completed anywhere. Note: While automatically enabled, it can be removed on the backend by your CS Representative. Use cases Remote locations are used for jobs that are not tied to a specific location. I

Auto-scheduling overview

Published April 2nd, 2025 by Lindsey Stanifer

Auto-scheduling provides candidates with a simplified experience when communicating with your AI Assistant. While in a conversation, your AI Assistant will run natural language processing (NLP) on all screening questions and determine whether or not the candidate meets the minimum qualifications based on their responses. When the minimum qualificati

Conversational Interview Scheduling

Published October 22nd, 2025 by Lindsey Stanifer

Supports the automation and management of the interview process, from initial scheduling to feedback collection, across various interview types and platforms. This functionality provides the ability to: Accommodate the review of job applications before advancing candidates to the interview stage. Build integrations with selected third-party systems

Campaign Candidate Detail Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing campaign summary and detailed candidate data for all candidates across all campaigns. The date range filter checks against the date and time the candidate was associated with a campaign. Report fields Field Field Description Sample Value & Formatting Campaign Name Returns the campaign name. Summer 2020 Campaign

Setting up Microsoft Teams for virtual interviews

Published September 10th, 2026 by Lindsey Stanifer

Follow this guide to set up Microsoft Teams as your virtual technology provider. Configuration Step #1: Update Client Setup settings Users with full access to Client Setup can complete the below steps. Select All Apps in the top left corner of the header and then Settings in its drop-down menu. When the Settings page opens, select Client Setup under

Multilingual recorded interviews

Published September 3rd, 2026 by Lindsey Stanifer

Recorded interviews can be automatically translated into other languages from the Recorded Interviews Builder. Add translations to an existing interview This process can also be followed when a user wants to add a new language to an existing interview with languages already translated. Once a recorded interview is created in English, you can enabl

Create a document/form in the Paradox platform

Published July 15th, 2026 by Lindsey Stanifer

You can easily build a document or form within the Paradox platform in order to support your company's documentation needs for hiring candidates or gathering information from users. This page walks you through the process for creating new documents or forms within the system. Create a new document Users with full access to Forms can easily create a

Login Activity Details Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing each login attempt to the application with status message and user details. The date range for this report is based on the login date. Report fields Field Field Description Sample Value & Formatting Login Date Returns the login date and time. 05/04/2021 11:34:26 Login Status Returns the login status message base

Hiring Team Experience

Published October 22nd, 2025 by Lindsey Stanifer

Supports the integrated management of job requisitions, candidate offers, and post-hire administrative tasks through automatable workflows. This functionality provides the ability to: Collect certain necessary data and documents for candidate onboarding and background checks. Build integrations with external systems to manage job requisition status.

Location Attributes Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all Location Attributes with values across locations. Any attributes that are flagged as Masked and Encrypted will show asterisks for values in this report. This report will only return custom Location Attributes, not standard Location Attributes. The date range checks against the location’s creation date. Report fi

Forms: Add conditional sections

Published July 10th, 2026 by Lindsey Stanifer

While setting conditions based on a specific task is most common, you can also set conditions on the section level for efficiency purposes, ensuring that specific candidates or users answer multiple tasks without having to apply multiple conditions. Add conditional sections to a form Users with full access to Forms will be able to complete the follo

Candidate experience reviewing a document created within the Paradox platform

Published July 15th, 2026 by Lindsey Stanifer

When a candidate is working on a form sent to them that includes a document created in the Document Builder, they can select the Get Started button listed next to this document to start the process of reviewing it. The document will then be presented to the candidate through a modal hosted on the same page. They can then view the document and select

Workday: Conversational Scheduling integration

Published March 27th, 2025 by Lindsey Stanifer

The Scheduling integration provides the ability for a customer to trigger a scheduling request in Paradox and update the candidate’s Workday application with the correct interview data. Considerations Job Feeds must include the following: Open/Closed Internal/External Recruiter on the Req Hiring Manager on the Req Will the customer utilize one or mu

Chat to Apply overview

Published June 8th, 2026 by Lindsey Stanifer

Chat to Apply is a product configuration that combines Job Search and Apply into a cohesive candidate application process. Candidates are able to search for jobs with the Job Search product, and upon finding their ideal fit, selecting Apply Now on the job will launch an Apply conversation for the candidate. The Chat-to-apply experience can scale in

Edit a document/form created in the Paradox platform

Published July 15th, 2026 by Lindsey Stanifer

Document Versioning: When you edit and re-publish a document, the system creates a new version with a timestamp and records the user who made the changes. The new version becomes the active version used in all forms. However, the system maintains all previous versions of the document for compliance and audit purposes. Learn more about document versi

Work Experience form section

Published March 17th, 2025 by Lindsey Stanifer

The Work Experience of a form allows candidates to enter their work history without a set time frame. If you would like candidates to enter in their work experience within a set time frame, use the Work Experience Timeline task instead. Use cases Hiring Managers who want a general work history from the candidate outside of their resume. Work Experie

Candidate communication preferences and undelivered messages

Published October 18th, 2024 by Lindsey Stanifer

Always stay in the know about your candidates’ communication status so that your messages can be sent and received successfully. Candidate Profile card display A Communication Preference field is available to add to the Candidate Profile via the Candidate Summary Builder. If added to your Candidate Summary or for accounts that went live after Septem

Spam and blacklisting

Published April 29th, 2025 by Lindsey Stanifer

In today's digital landscape, the prevalence of spam and fraudulent activity poses a significant threat to user and client experience, security, and overall platform integrity. Malicious actions can degrade user satisfaction, expose sensitive information to risk, and compromise the overall reliability of our platform. Recognizing the seriousness of

Role Permission Details Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all user roles and their associated permissions broken down by system component. There is no date range required or applied to this report, as it will always return all permissions for all roles. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Permission N

Job Builder: Screening section

Published May 18th, 2026 by Lindsey Stanifer

This final section of the Job Builder will only be accessible for users who have Conversational ATS enabled for their account. The Screening section is the final section of the Job Builder and is where you will configure the job's screening questions and outcomes. The screening questions are the questions your AI Assistant will ask candidates to d

Calendar Settings: Calendar Delegation

Published August 26th, 2026 by Lindsey Stanifer

The Calendar Delegation section of your calendar settings allows you to manage who has access to your calendar, who can serve as an alternate interviewer for you, and the name of your personal assistant, if any. Navigation Select All Apps in the top left corner of the header and then My Calendar/Calendars from its drop-down menu. Open the preferred

Talent Community page

Published April 24th, 2025 by Lindsey Stanifer

From the Talent Community page, you can manually add candidates to a Talent Community, view all candidates tied to a Talent Community or not assigned to one yet, review all Talent Communities created for your account, create folders for sourcing and future pipelining, and create segments for easy filtering. Candidates section The candidates section

Monthly Conversations (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides detailed conversation monthly counts and averages. The date range is limited to only one month and year at a time. Report fields Field Field Description Sample Value & Formatting Country Returns the country name of the candidate based on their IP address. Note: Unknown will show if the country cannot be identified. United St

Workflows: Send by communication preference

Published April 22nd, 2025 by Lindsey Stanifer

By default, you will have this feature enabled for account when Workflows is enabled. This feature will ensure that candidates will only receive communications via their preferred communication method rather than the default setting. This process also ensures that opt-in messages are sent to candidates in order for additional channels to be opened a

GryphonHR integration overview

Published April 24th, 2025 by Lindsey Stanifer

Gryphon I-9 is an add-on product that allows you to enter in and track I-9 Forms all in one place. When Gryphon I-9 is enabled for your account, onboarding and user forms will include a section of the I-9 Form that the new hire and the Hiring Manager, respectively, will complete. The Gryphon HR system is where new hire I-9 information is entered and

Upcoming Event Site Details Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summary report showing high-level information about the hiring events listed on your upcoming event site. The date range used in the filter search for events by their start time. Important Note: The fields in this report cannot be added, edited, or removed, as this report will typically be downloaded as an XML file and used to create your

Signature terms in forms

Published July 13th, 2026 by Lindsey Stanifer

Signature terms allow your candidates to agree to digitally sign a document by checking an I agree box at the end of a document task. As soon as a document is added to your form, signature terms will be added automatically and cannot be removed. They can, however, be edited to better reflect your company's legal jargon. Edit signature terms in a for

Conversational Career Sites

Published April 29th, 2025 by Lindsey Stanifer

Your browser does not support HTML5 video. Paradox's Conversational Career Sites drive more engagement and higher conversion through conversational Al – with zero work from recruiting teams. Hosted and built by Paradox, they deliver real-time content and job personalization via a conversational assistant, tracking every candidate question and respon

Employee Dashboard on native app

Published January 5th, 2026 by Lindsey Stanifer

The Paradox App gives your employees direct access to their Employee Dashboard from their mobile devices. From here, they can easily access important communications, ask questions about their job, and connect with their managers. Configuration If Employee Dashboard is configured for your account, then the user will be able to log in via the Native A

Conversational Career Site

Published October 22nd, 2025 by Lindsey Stanifer

Supports the creation, hosting, and management of a branded career site to attract and engage potential candidates. This functionality provides the ability to: Analyze performance metrics and traffic drivers for the career site. Design the visual layout and branding of the site. Display open jobs and relevant organizational content to candidates. Di

Job Builder: Overview section

Published May 18th, 2026 by Lindsey Stanifer

The Overview section is the first section in the Job Builder and covers the job's foundational details. The capabilities of this page will vary depending on whether you are utilizing Paradox jobs (Conversational ATS) or integrated jobs (Integrated ATS). Conversational ATS experience When utilizing Conversational ATS, you will be able to configure th

Create Attribute Job Search conversations

Published July 2nd, 2026 by Lindsey Stanifer

Attribute Job Search conversations can be built for candidates beginning their job search or who have not met the needs of a job they applied to and are being re-engaged to apply to a new job. Build a new Attribute Job Search conversation Users will need full access to Conversation Builder in order to complete the below process. Select All Apps fro

Create and edit a reporting dashboard

Published December 1st, 2025 by Lindsey Stanifer

Dashboards allow users to gather a combination of reports/charts and text widgets to highlight and assess key aspects of the hiring process. Create a dashboard Navigate to the Analytics & Reporting page. Open the Dashboards list. Select + Create New. When the Dashboard Builder opens, enter a title (required) and description (optional) for your d

Document audit log and versioning

Published August 19th, 2025 by Lindsey Stanifer

When enabled in the Document Builder, the document audit log will track all changes and edits made to your document. This is crucial for compliance, transparency, and understanding the document’s evolution throughout its lifecycle. The audit log is available for both fillable documents and documents to review. Enable document versioning AAn audit lo

Guided documents: Candidate experience

Published July 15th, 2026 by Lindsey Stanifer

A candidates experience when completing a guided document is as follows: Candidates can select the Get Started button to start the process of completing the fillable document through the guided documents experience. Once they select the Get Started button, a modal will open where they will be taken to their guided document experience and can simply

EEO Candidate Capture Details Report

Published May 1st, 2025 by Lindsey Stanifer

This report provides EEO job data at a candidate level. The date range filter works from the date that the candidate was created in the system. Note: Candidates with “Test” in their name will be excluded from this report’s results. Report fields Field Field Description Sample Value & Formatting Candidate ID Unique candidate identifier generated

Create and manage reports

Published July 24th, 2025 by Lindsey Stanifer

Users can build reports from scratch or from report templates in a new and enhanced Report Builder. Create a report Step #1: Build the report All changes made to your report will be auto-saved. Due to security restrictions, direct linking to resume documents (i.e., clickable resume links) from reports is not supported. The resume attribute value m

Job Builder: Candidate Journey section

Published May 18th, 2026 by Lindsey Stanifer

The Candidate Journey section of the Job Builder is where you can select or view the journey associated with the job and any additional form or requirements that are tied to stages within the journey. Conversational ATS experience When creating a job template, this section will be optional if the Allow templates to be saved without required data set

Stopping job advertising in SEEK

Published June 17th, 2026 by Lindsey Stanifer

At any time, you can stop advertising jobs in SEEK from the My Jobs page. If you want to prevent any additional advertisements from being created by any of your users, then you can remove users' access to the advertising portion of the SEEK integration or disable the service altogether. Stop an advertisement You can stop advertising a job at any tim

Resume / document security

Published October 17th, 2024 by Lindsey Stanifer

Available security measures were put in place to provide public or private access to candidate information when candidate resumes are added to calendar invites. Configuration If you have full access to Client Setup, please complete the steps below. Select the All Apps button from the top left corner of the header and then Settings from its drop-dow

Conversation Drop-Off Detail Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides conversation status details about which candidates completed and did not complete a conversation with your AI Assistant. The date range is based on the date that the message was sent for the conversation. Note: Candidates with “Test” in their name will be excluded from this report’s results. Report fields Field Field Descriptio

Dynamic content: Candidate experience

Published July 2nd, 2026 by Lindsey Stanifer

The collections created will display to the audiences assigned to them, ensuring that specific groupings of candidates view exactly the content you want. Candidate experience viewing dynamic content The candidate asks your AI Assistant Candidate Q&A questions that trigger dynamic content (content tied to topics or dynamic content tied to an audi

GryphonHR: User processes

Published April 24th, 2025 by Lindsey Stanifer

Once GryphonHR is integrated and configured on your account, then your team and candidates can follow the processes outlined here to complete their portions of the form. These processes include: Send Form I-9 to new hires Complete Form I-9, Section 2 Send Form I-9 to E-Verify Send reminders to complete Form I-9, Section 1 Request a revision to Form

Location Detail Report

Published May 1st, 2025 by Lindsey Stanifer

This provides the details for all locations in the system. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Location Name Returns the location name. Woodbridge NJ (23453) Location ID Returns the location ID. 23453 Location SMS Keyword Returns the location SMS keyword value. NJ1 Address Addr

Job alert notifications

Published April 20th, 2026 by Lindsey Stanifer

Job alerts can be sent via email and/or SMS. These notifications will only go out when one or more jobs match their previous search terms. Email notifications Candidates will receive a job alert daily or weekly, depending on their designated frequency. When they receive an email alert, they will view all available jobs connected to their search. Whe

Campaign Summary Report

Published May 1st, 2025 by Lindsey Stanifer

This is a campaign summary report that pulls tracked activity and performance for each campaign. The date range uses the campaign’s created date for a filter. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Campaign Name Returns the campaign name. Summer 2020 Campaign Campaign Created Date

Setting time to debrief after an interview

Published February 6th, 2026 by Lindsey Stanifer

When scheduling panel or sequential interviews (manual, auto-schedule, or via templates), users can add a debrief meeting at the interview level when at least two interviews are added with one having at least two attendees. Add a debrief meeting to panel or sequential interviews An Interview Debriefs section will display in the scheduling drawer whe

Paradox's AI offerings

Published December 3rd, 2025 by Lindsey Stanifer

Paradox is constantly advancing to best support your hiring and recruiting efforts with the help of AI. Currently, Paradox offers the following AI offerings: Contextual AI Paradox Assist Contextual AI Contextual AI enables several aspects of the system to be smarter, enhancing your AI Assistant's messages to candidates and even assisting users in cr

Forms: Add a conditional task

Published July 9th, 2026 by Lindsey Stanifer

You have the ability to add a condition to any and each question within a section. Adding conditional tasks/questions allow for tailored candidate experiences when completing forms. Add conditional tasks to a form Users with full access to Forms will be able to complete the following steps. Select All Apps in the top left corner of the header and t

Talent Community Health Report

Published May 1st, 2025 by Lindsey Stanifer

This report will pull macro levels of each configured Talent Community’s performance (both active and inactive communities). Each line item will refer to a unique Talent Community that exists on the account and will aim to help recruiters understand and compare community performances to one another. Each report will also include a line item by defau

Multi-Application: Customize the application selector

Published April 14th, 2026 by Lindsey Stanifer

The multi-application selector lives within the Candidate Profile's Applications tab title. Selecting this title will open a drop-down listing of all applications tied to the candidate. This selector can be customized within the Candidate Summary Builder and further configured on the backend by your CS Representative. Customize the multi-application

Edit default and create custom Journey Targeting

Published May 27th, 2026 by Lindsey Stanifer

This page outlines how you can edit default Journey Targeting as well as create and manage custom Journey Targeting. Edit default Journey Targeting flow The account will require the Default Journey Targeting flow to be configured first. The default will target all requisitions that do not meet any other targeting rules for the Journey Targeting flow

Terms & Conditions

Published April 23rd, 2025 by Lindsey Stanifer

You can have your Terms & Conditions customized by language/country to provide a better experience for candidates. Once accepted, your team can view and download Terms & Conditions from the Candidate Profile. Configuration If you have full access to the Client Setup permission, then you will be able to configure Terms & Conditions for yo

Integration Center overview

Published April 28th, 2025 by Lindsey Stanifer

The Integration Center is used to quickly and easily create custom integrations between Paradox and other applications. Configuration The Integration Center can be enabled from the Integrations section of Client Setup. It will be enabled for you by a Paradox Admin. Click here to learn more about these settings. Navigation Navigate to the Integration

Diversity Assessment Report

Published April 30th, 2025 by Lindsey Stanifer

This report will show the total number of candidate responses per question that are provided for Diversity Questions. This will be based on conversation name and country. The date range used will be based on the candidate’s created date. Report fields Important Note: The fields will scale based on the responses configured in your EEO Question sectio

Company Overview Report

Published April 30th, 2025 by Lindsey Stanifer

This report includes detailed candidate counts grouped by conversation. Any deactivated conversations will not show in this report. The only fields that use the date range selected when the report ran include: New Leads Total Candidates Responded To Total Candidates Scheduled Report fields Field Field Description Sample Value & Formatting Conver

Hiring events check in

Published April 21st, 2025 by Lindsey Stanifer

Candidates can be easily checked in by an event attendee or by themselves. Candidates who are checked in to a session of a recurring event that is later updated, then their check-in status should be deleted. Configuration Candidate check-in settings can be updated on the backend by your CS Representative. Contact them to update the following: If a

Interview time zone management

Published April 28th, 2025 by Lindsey Stanifer

Interviewing can be complex, especially when time zones create scheduling confusion. Whether you're managing candidate interviews manually or through automated systems, understanding time zone settings is crucial for smooth recruitment processes. Manual interview time zone configuration When manually scheduling or editing an interview, you have dire

Recruiting Dashboard overview

Published November 4th, 2024 by Lindsey Stanifer

The Recruiting Dashboard provides you direct access to all of your alerts, tasks, and upcoming calendar meetings in one place. Upon logging in to the CEM, this may be set as your default view and will show all of the items needing attention up front and with minimal navigation. This dashboard assists you in completing your work more efficiently and

Event Diversity & Inclusion Summary Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summary report showing all events with diversity and inclusion summary data. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Public Event Name This is the public name of the event or activity. This information is found within the Details section of the creation process. Beach Vol

Care (Q&A) – Conversational Job Search Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides a summary view of Q&A job search activity. Report fields Field Field Description Sample Value & Formatting Country Returns the country name of the candidate based on their IP address. Note: Unknown will show if the country cannot be identified. United States Total Candidate Count Returns the total number of candidates en

Automatically disabled job alerts

Published April 20th, 2026 by Lindsey Stanifer

Job alerts allow candidates to be automatically notified when jobs are posted that match their previous job searches. While job alerts can be manually disabled or updated by the candidate, there are times when job alerts will automatically disable. These include the following events: A candidate applies to a job tied to a job alert they signed up fo

Weekly Conversations (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This report provides detailed conversation weekly counts and averages. The date range is limited to only one week at a time. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Country Returns the country name of the candidate based on their IP address. Note: Unknown will show if the country c

Candidate Journey Status History Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed candidate status report that shows all date and times of status changes for a candidate. The date range is based on the status change date and time. Note: Candidates with “Test” in their name will be excluded from this report’s results Report fields Available filters are highlighted below. Field Field Description Sample Value &am

Employee Communications: Email unsubscribe/resubscribe

Published December 15th, 2025 by Lindsey Stanifer

If you are utilizing the Employee Communications product, then employees will have the option to unsubscribe and resubscribe from all communications via their email footer. Unsubscribe from communications Employees can unsubscribe from the bottom of any email communication. They simply need to select the linked update or UNSUBSCRIBE here text to ope

Hiring Events – Scheduling Overview By Event Name Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summary report showing all scheduling activity for hiring events on a per event basis. The date range used in the filter checks for any events with a date range inside of the report date range. Report fields Field Field Description Sample Value & Formatting Internal Event Name Returns the internal event name that the scheduling stats a

Data Feeds: Viewing a file upload's information

Published June 2nd, 2026 by Lindsey Stanifer

When in Data Feeds, users with view or full access can open a file and view its information in a slide-out drawer. This information includes the following: File Summary File Name Data Last Updated File Size File Status File Information Total Rows New Users/Locations Deleted Users/Locations Updated Users/Locations Error Users/Locations Process Time

Microsoft 365 integration: Configuration guide

Published July 9th, 2026 by Lindsey Stanifer

To set up the Microsoft 365 Integration, you will need: Microsoft 365 admin credentials for your organization. A Paradox user role with permission to access the Connected Apps section of the Integration Center. If you choose the Custom App configuration, you will need your Azure Application (Client) ID, Directory (Tenant) ID, and Client Secret Value

Create and manage a dynamic content collection

Published July 2nd, 2026 by Lindsey Stanifer

You have the option to create collections, or groupings of content you want candidates to view, that will display in line with your AI Assistant's response to a Q&A question. Create one or more collections to use in the candidate's conversation. Select All Apps in the top left corner of the header and then CMS from its drop-down menu. Under the

Schedule / run reports

Published July 25th, 2025 by Lindsey Stanifer

Once reports are created, they can be scheduled to run either immediately or at a designated time and frequency. Schedule / run a report If a report has been scheduled already, then the frequency set for that report will be disabled from selection. If you want to update any aspects of the report for its set frequency, then you will need to edit that

Indeed Apply overview

Published June 17th, 2026 by Lindsey Stanifer

The Indeed Apply integration allows candidates who apply on Indeed to have their information and answers to their screening questions shared directly with your Paradox account. When this information is received in the system, a Candidate Profile will be created for each applicant so that they can continue with the Candidate Journey process. Using In

List select-enabled System Attributes

Published April 22nd, 2025 by Lindsey Stanifer

List select-enabled System Attributes allow you to create a list selector for your client’s System Attributes to allow for more structured attribute data storage. This is helpful for preventing any incorrect data values entered by the candidate or employee and will ensure the most accurate information persists anywhere that the attribute is configur

Get notified when a candidate schedules, reschedules, and cancels an interview

Published January 8th, 2026 by Lindsey Stanifer

You can be notified about interviews that you have set up or ones that you are attending via Scheduling Alerts. Scheduling Alerts will send an alert when a candidate schedules, reschedules, or cancels their interview. This allows interview owners and attendees to keep track of interview activity, ensuring that everyone involved is aware of changes o

Orientation check in

Published April 21st, 2025 by Lindsey Stanifer

You can manually check-in candidates to an orientation event from the candidate Roster. Candidates who are checked in to a session of a recurring event that is later updated, then their check-in status will be deleted. Check in candidates for their orientation To check-in candidates for orientation, follow the steps below. Click the Check-in Candi

Approval request notifications

Published December 13th, 2024 by Lindsey Stanifer

When an approval request is submitted, the designated approvers will receive a notification automatically so that they can approve or deny requests in a timely manner. In return, once a request has been approved or denied, users will receive a notification of the action taken on the request. Approver notification No additional reminders will be sent

Setting alternative interview locations

Published September 18th, 2026 by Lindsey Stanifer

While all in-person interviews automatically default to a candidate's selected location, construction or other circumstances can sometimes make it difficult or impossible to host interviews at that location. On these occasions, you may wish to schedule interviews at a different location. This article provides advice on arranging alternative intervie

Managing your web, email, and SMS alerts

Published October 23rd, 2024 by Lindsey Stanifer

Alert Management is a page where all users with a system login can set their alert preferences so that they are made aware of important events, such as the arrival of new Candidate, updated interviews, and more. Navigation Open the Alert Management page by first clicking the All Apps button in the top left corner of the header and then Settings unde

Location Attributes

Published April 22nd, 2025 by Lindsey Stanifer

This feature explains how to view and manage Location Attributes. Configuration When System Attributes is enabled in the More section of Client Setup, Standard Location Attributes will automatically be added/enabled on the account while Custom Location Attributes will need to be added at the account level. Standard Location Attributes Standard Locat

Event invitations, RSVPs, and other notifications

Published April 21st, 2025 by Lindsey Stanifer

This guide walks through how to send event invitations, manager your RSVP status, and other event notifications. Send event invitations via campaigns Click here to learn how to send event invitations via campaigns. Note: If a candidate is already registered for an event via event invitation and then is manually scheduled for another event, that firs

Events manual scheduling

Published April 21st, 2025 by Lindsey Stanifer

You can manually schedule candidates easily for a hiring or orientation event. Schedule candidates to an event Hiring event If a candidate is already registered for an event via event invitation and then is manually scheduled for another event, that first event's registration will be canceled for that candidate. When viewing a candidate's profile,

Landing Sites

Published April 24th, 2025 by Lindsey Stanifer

Landing Sites are company-branded sites that allow candidates to have a conversation with your AI Assistant. If you have any additional questions about Landing Sites, please contact your CS Representative. Navigation You can navigate to the Web Management page by first clicking the All Apps button in the top left corner of the header and then Settin

Orientation My Event Agenda landing page

Published April 21st, 2025 by Lindsey Stanifer

Candidates will receive a confirmation message and a link to view their orientation agenda once they have been scheduled for an orientation event. This page is also where candidates will be able to view any attached Orientation Prep materials. Default Orientation Agenda color schemes You can set the default Orientation Agenda page color schemes per

Campus profiles

Published April 30th, 2025 by Lindsey Stanifer

Campus profiles helps you organize all of your campuses in a single space. You can easily keep track of your upcoming and past events, create new events, view your candidates, and see your team members associated with each campus. Navigation To navigate to Campus Profiles, follow the steps below: In the upper-left corner, select the All Apps button.

Job feeds and master feeds (synchronization)

Published August 18th, 2025 by Lindsey Stanifer

The purpose of this page is to offer a quick refresher on the differences between Client Job Feeds and Master Feeds, and to explain how their auto-synchronization process works. Client job feeds vs master feeds Client Job Feeds serve as the source of truth, containing all the raw job data provided by our clients. These feeds form the foundation of o

Authenticate your connected calendar

Published October 15th, 2024 by Lindsey Stanifer

Only reference this training guide if your Company or Account Admin wants users to individually authenticate their own calendars. If your company uses Office 365 and is not utilizing a global integration method, then you may be asked to authenticate your own calendar in the CEM. Follow the steps listed in this guide to authenticate your calendar.

Orientation prep documents

Published April 17th, 2025 by Lindsey Stanifer

Orientation prep documents are documents that can be added to an orientation event in order to prepare users and candidates for the event. Configuration If you have Interview Prep enabled for your account, then you can create Orientation Prep materials, which can then be added to your events. Click here to learn more about Interview Prep. Add orient

Paradox Franchise Customer Support Experience

Published June 30th, 2026 by Lindsey Stanifer

This page outlines the frequently asked questions around the updated Franchise Customer Support experience launching in September 2026. FAQs What is the Paradox and Workday integration? Paradox is becoming part of Workday, bringing the strength and scalability of Workday to the clients service model. This transition includes moving from existing Par

Paradox instance policy

Published September 18th, 2026 by Lindsey Stanifer

This document defines the Workday Paradox instance policy for all eligible customers. This policy is effective January 1, 2026. Each instance has a unique URL and will always be on the same version of Paradox. Non-Franchise Initial Paradox Deployment Candidate Experience: 2 instances (staging and production) and 1 Demo instance. Conversational ATS:

Schedule an SFTP import Data Feed file

Published August 24th, 2026 by Lindsey Stanifer

This guide outlines the steps you should take to schedule an SFTP file import in Data Feeds. Important Note for User Files: For any value that is not required for an Employee Feed and an employee is included in a future file with a blank value in an optional column and with an UPDATE or MODIFY action, then the original value stored for that employee

Update master feed settings and refresh integrated ATS jobs

Published August 18th, 2025 by Lindsey Stanifer

Paradox Admins/System Implementors can run a refresh of the Master Feed configuration so that new conditions for the feed can process on existing jobs impacted by updates to the conditional statements. Update settings and trigger a refresh Navigate to the External ATS Job Management subsection of the Job Management section in Client Setup. Click the

Searching for candidates

Published November 6th, 2025 by Lindsey Stanifer

From the Candidate Inbox, you can search for candidates by entering their name via global search, setting filters on the inbox, sorting the inbox, or updating the inbox's timeframe. Global candidate search The search icon in the top right corner of the Candidate Inbox opens a global search drawer where you can either enter a candidate's name or fil

Contextual AI: Configuration guide

Published March 25th, 2026 by Lindsey Stanifer

Contextual AI enables your AI Assistant to have more human-like conversations with your candidates and employees. When enabled for your account, each Contextual AI feature you would like to implement requires the consent of a Company/Account Admin before these features can be used in the platform. Configuration Step #1: Determine the Contextual AI s

Candidate Summary Report

Published May 1st, 2025 by Lindsey Stanifer

This report pulls the event, evaluator, and candidate details as well as the evaluation used and the responses provided for each candidate surveyed. Note: When a custom Employee Attribute has its Add attribute to reports toggle enabled, then it will be available as a report field. Report fields Available filters are highlighted below. Field Field De

Filtering candidate and employee lists

Published October 16th, 2024 by Lindsey Stanifer

This feature allows users to create powerful and logical candidate filtering of several pages throughout the system. These filters can be saved and reused to target candidates easily. Saved filters are called Segments that can be saved for personal or team use. Filter options The filtering modal has the following available options: Assessment Result

Edit assistant Q&A responses

Published April 14th, 2025 by Lindsey Stanifer

You can update your AI Assistant's Q&A responses as needed to ensure that they share the most up-to-date information with candidates and employees. Editing options Option #1: Edit responses manually You can edit answers individually or in bulk from the CMS. Important Notes: Adding an Answer to a Blank Response: When you enter a response in an em

Interview Feedback Survey Report

Published April 30th, 2025 by Lindsey Stanifer

This report details the interview feedback provided by users per candidate and includes all surveys, even if no answer was received. The Survey Sent Date and Time is used for the date range filter when running the report. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Candidate ID Candid

Event Schedule

Published April 19th, 2025 by Lindsey Stanifer

The Schedule section is where you can view the sessions that are scheduled for the event. For events that include interviews, you’ll be able to view which candidates are currently scheduled as well as schedule new candidates/event attendees. Dashboard When the hiring event has upcoming sessions, the next upcoming session(s) will appear within the S

Events list view

Published April 18th, 2025 by Lindsey Stanifer

The Events list view allows you to view and filter a list of all upcoming, past, and recurring events. Events page When the employee initially opens Events, they will be directed to the Upcoming Events list view. Within the Upcoming Events list view, all events that are upcoming (happening now and in the future) that the user has access to will disp

Contextual Response Details

Published October 28th, 2024 by Lindsey Stanifer

In order to build trust with our Contextual AI product, Contextual Response Details in the Candidate Inbox enhances transparency regarding how messages are generated. Use case Users who need a clear understanding of the rationale behind their AI Assistant's generated answers. Candidate Inbox When your AI Assistant provides a contextual response, a s

Ad hoc employee forms

Published March 18th, 2025 by Lindsey Stanifer

Employees can complete an employee form from the Candidate Profile at any point in the hiring process. This enables team members the ability to add valuable insights into each candidate and allows their entire hiring team access to view that input as needed. Use cases Teams who want interviewers to complete structured notes on a candidate after an i

Profile-Level Attributes

Published April 22nd, 2025 by Lindsey Stanifer

Only Paradox Admins/System Implementors can create and manage profile-level attributes. Candidate Attributes can be promoted to a profile-level attribute, in which they are stored as the top-level data saved for the candidate (i.e. their profile_id versus just the candidate_id). General information Both Standard and Custom Candidate Attributes can

Campaigns: Targeting candidates twice/cloning a lead

Published December 9th, 2025 by Lindsey Stanifer

Targeting a candidate in a campaign who has already been targeted and applied to a job via a campaign will cause the system to automatically clone the candidate’s lead , meaning that their application will be cloned and added to their Candidate Profile. When this happens, the following logic takes place: If the campaign does not include a job, the c

Paradox Reporting overview

Published July 24th, 2025 by Lindsey Stanifer

With Paradox’s new Report Builder, users can create reports with more flexibility than ever before, share reports across accounts, and use report templates to assist them in building reports efficiently. Product dependencies Requires: Automatically enabled Use cases Teams who want to assess valuable product metrics across the platform. Users who wan

Paradox public IP addresses

Published April 4th, 2025 by Lindsey Stanifer

Servers Clients may choose to allowlist the following IP addresses to support their users' connectivity to the Paradox web application: IP Address Category Description 34.224.53.254 PROD/STG AWS Gateway 34.224.160.255 PROD/STG AWS Gateway 52.44.200.76 PROD/STG AWS Gateway 34.205.170.133 PROD/STG AWS Gateway 52.49.53.185 EU PROD AWS Gateway 54.228.57

November (2.5.6) Release Impacts Guide

Published November 6th, 2025 by Lindsey Stanifer

If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supporting documentation around these updated processes. Manage ca

Available reporting metrics and fields

Published April 1st, 2026 by Lindsey Stanifer

This document outlines the available reporting fields for Paradox's new reporting feature. Learn more here. Home Search this site Embedded Files Skip to main content Skip to navigation Paradox Reporting Fields and Metrics This page lists all of the fields and metrics used in Paradox Reporting. Press down Command + F on your keyboard in order to us

Account accessibility options

Published August 27th, 2025 by Lindsey Stanifer

Paradox provides accessibility options that can be used to best support both users and candidates as they interact with the system and your AI Assistant. Color contrast and text resizing From within your My Profile, you can enable the Color Contrast setting to increase the contrast of certain colors in the CEM and/or Text Resizing to adjust the size

Log in and out of your account

Published June 9th, 2025 by Lindsey Stanifer

If you are logging in to the CEM for the first time, if you forgot your password, or if you want to log out of the system entirely, follow the steps outlined in this guide. Logging in Navigate to olivia.paradox.login. Note: If you are on a separate instance, please open the link provided by your manager and/or CS Representative. The login screen wil

Short code keywords

Published April 28th, 2025 by Lindsey Stanifer

Short code keywords are used by candidates to initiate a conversation with your AI Assistant via SMS. They will type a certain keyword, such as “Barista,” to a short code number to start conversing about a specific job opening(s). You can manage existing short code phone numbers, but to create a new short code phone number or keyword, please contact

Create an event

Published April 16th, 2025 by Lindsey Stanifer

You can create and manage events from the Events page. Create an event Follow the steps below to create a new event. Click the All Apps button in the top left corner of the header. Select Events in its drop-down menu. From the My Events section, click the + Create New Event button in the top right corner of the page. An event creation modal will ap

Multi-branding and Events

Published April 22nd, 2025 by Lindsey Stanifer

If you who have multiple brands, you have the ability to create brand-specific hiring and orientation events. This will allow you to customize the candidate and user event experience to best fit your brands, ensure brand consistency throughout the entire event experience for both personas, and avoid any potential legal risks due to brand data and ex

Candidate Attributes

Published April 22nd, 2025 by Lindsey Stanifer

Standard Candidate Attributes are relevant data values that can be found about a candidate on their Candidate Profile. Custom Candidate Attributes can also be created that are unique to a client’s account/company but that are relevant pieces of information that they want to store about the candidate. Standard Candidate Attributes When navigating to

Dynamic QR codes

Published April 28th, 2025 by Lindsey Stanifer

Paradox's phone numbers come with dynamic QR codes, meaning that regardless of how often you have your phone numbers updated, the QR code that is downloaded for that phone number will continuously work without issue. This allows your team to use QR codes as a means to advertise jobs and/or help candidates learn more about a specific job even after t

Location Feeds overview

Published March 26th, 2025 by Lindsey Stanifer

Paradox can consume client location data through the manual addition of locations, manual CSV file import, CSV file import through a Paradox sFTP, or the Paradox API. CSV / SFTP is recommended, API should be used for specific client cases. Best practices for implementation When implementing Location Feeds, it is highly encouraged to set up data fee

Campaign's audience builder

Published November 8th, 2024 by Lindsey Stanifer

In the Channel & Audience section of each campaign, you can select a delivery channel and filter the audience who is targeted for the campaign. You can either upload a list or filter the CEM's candidate or user list. Delivery channels When building a single or drip campaign, you can select the preferred delivery channel for your campaign from th

Experience Story Tracking (Candidate) Report

Published April 30th, 2025 by Lindsey Stanifer

This detailed report shows all story activity used in dynamic content. This report’s date range uses the click date on a story/experience item. Report fields Field Field Description Sample Value & Formatting Story Click Date Returns the date and time the candidate clicked the story icon. 08/30/2021 11:45:20 Candidate ID Returns the candidate ID

Upcoming Interviews Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report of all upcoming scheduled interviews. The date range allows for selecting a future date range to filter down all scheduled interviews within that range. Note: Candidate’s with “Test” in their name will be excluded from this report’s results. Report fields Available filters are highlighted below. Field Field Description Sam

User unsubscribing/resubscribing a candidate

Published December 15th, 2025 by Lindsey Stanifer

When a candidate takes an action to unsubscribe, CEM users cannot resubscribe the candidate, as that would violate their consent to opt-in and opt-out as well as SMS compliance regulations. System users can only resubscribe candidates that they unsubscribed manually in the CEM. Unsubscribing a candidate A user can unsubscribe a candidate from the Un

Assign a user to Form I-9, Section 2

Published April 24th, 2025 by Lindsey Stanifer

This process is followed when you have the GryphonHR integration configured for your account. Users will be auto-assigned to the correct manager based on the manager assigned in the CEM. However, if this user needs to be updated at any time, you can do so from the Task History tab of the employee profile or click into the Incomplete Section 2 port

Interview status available actions

Published April 2nd, 2025 by Lindsey Stanifer

Interview statuses provide available actions to users that can be utilized for workflows to assist in automations. It is important to note though that the system will prioritize any integration flow over this logic. Interview In-Progress status The Interview In-Progress status is the status that a candidate moves into when their interview begins. Th

Employee Communications: Email unsubscribe experience

Published October 28th, 2025 by Lindsey Stanifer

This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality. This documentation covers the unsubscribe and resubscribe experience for users via email. This impacts all employees that receive emails from Olivia Alerts or th

I-9 Integration form section

Published March 18th, 2025 by Lindsey Stanifer

Paradox supports the integration of an outside I-9 provider or the use of the Paradox I-9 solution. This guide walks through the service providers supported with this integration. Use cases Teams who want to integrate work authorization forms using a third party service or the Paradox I-9 solution. Configuration Your I-9 provider can be added on the

Completing a Candidate Interview Feedback survey

Published April 16th, 2025 by Lindsey Stanifer

Candidate Interview Feedback surveys allow interview attendees to provide their immediate feedback on a candidate after interviewing them. This information can then be used to assist hiring teams in selecting the best candidate for a position. Depending on the trigger set up for your account, interview attendees will be notified to provide candidate

Send Form I-9 to new hires

Published April 24th, 2025 by Lindsey Stanifer

This process is followed when you have the GryphonHR integration configured for your account. Once an offer is sent to the new hire and they accept it, you will first send the onboarding form that includes Section I of the I-9. This document outlines the new hire's process in completing this document. When the onboarding form opens, the new hire w

Widget Conversations

Published April 24th, 2025 by Lindsey Stanifer

A conversation widget allows potential candidates to engage with your AI Assistant and apply to open jobs effortlessly. Once a widget is configured, its widget token can be copied from Paradox and added to your external Career Site. Create a Widget Conversation Widgets can be created from the Web Management page. Follow the steps below to set up a w

Employees page

Published October 28th, 2025 by Lindsey Stanifer

This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality. The Employees page houses all Employee Profiles that a user manages or has the ability to view. From this page, users can create filtered employee lists for easy

My Event Schedule / Candidate Schedule page

Published April 21st, 2025 by Lindsey Stanifer

When a candidate registers for an event, they will receive a notification that they were officially registered and can view their event schedule. This page explains that experience in more detail. Navigation Once registered, the candidate will receive a text and/or email notification that they were officially registered for an event. From this notif

Set up jobs for ZipRecruiter Apply

Published March 12th, 2025 by Lindsey Stanifer

ZipRecruiter is an available job board to automatically post jobs organically! Within a few clicks, you can opt-in to distributing jobs to ZipRecruiter and can even allow candidates to apply through ZipApply. Important Note: The ZipApply feature only supports US and Canadian jobs. Configuration The ZipRecruiter feed will first need to be a selecte

Review offer & offer history

Published March 14th, 2025 by Lindsey Stanifer

Once an offer has been either accepted, declined, re-sent, canceled, or expired, it will be listed within the Hire Details section of the Candidate Profile along with its status. You can view and download the offer letter at any point along with the offer history for a better look into the details of the offer process. Review offer Users can only vi

Interview scheduling messages

Published April 3rd, 2025 by Lindsey Stanifer

Regardless of whether the interview was automatically or manually created, the messages that candidates and interview attendees receive are the same. Review a description of these messages below. Candidate messages Candidate message copy Message Type Description Select a Time Message that gets sent to the candidate prompting them to pick from the ti

Source Tracking

Published April 15th, 2025 by Lindsey Stanifer

Source Tracking allows you to view the sources that have the highest impact in attracting candidates to apply your jobs. This can be done from the Source Tracking page, where you can input the keys your team utilizes and share them with your sourcing partners. As candidates apply, these data points will be tracked and displayed in charts on the Sour

Approvals Engine: Configuration and use

Published December 13th, 2024 by Lindsey Stanifer

Complete the configuration steps below to setup the Approvals Engine feature. Step #1: Enable this feature Step #1.1: Paradox Admins Your CS Representative must enable this feature for you in Client Setup. Select All Apps in the top left corner of the header and then Settings in this drop-down menu. When the Settings page opens, select Client Setup

Approving / denying approval requests

Published December 13th, 2024 by Lindsey Stanifer

When assigned approvers are notified of an approval request, they will be able to either approve or deny that request from the Approvals page. If denied (at any level), then the requester will be notified that the request was denied. If approved, then the request will be sent to the next level approver until it is either denied or until the final ap

Approvals Engine overview

Published December 13th, 2024 by Lindsey Stanifer

The Approvals Engine allows you to create a hierarchy of approval by which actions can be completed in the system. Once a request is submitted, then the assigned approver will be notified of the request and will either approve or deny it, ensuring that actions are made accurately and in line with management approval. Use cases Management who wants v

Dynamic ATS conversations

Published November 12th, 2024 by Lindsey Stanifer

A dynamic ATS conversation is a conversation that dynamically retrieves questions from an external ATS to use within a conversation. It is important to note that only certain external ATSs can utilize this feature. Available ATS Integrations This conversation template is only available when the one of the below ATSs is selected: Brightmove Cornerst

Edit user permissions to Journey stages

Published May 6th, 2026 by Lindsey Stanifer

You can determine user permissions a Journey for each stage or individual status. This page walks through how to configure user permissions for an entire Journey stage, ultimately applying permissions to all statuses within a stage. Before you begin Review permission options for each stage type in the Journey stage and status permissions overview.

Job Attributes Report

Published May 1st, 2025 by Lindsey Stanifer

This is a detailed report showing all Job Attributes with values across jobs Any attributes that are flagged as Masked and Encrypted will show asterisks for values in this report. The date range checks against the job’s created date. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Req ID L

Redirect internal candidates

Published April 16th, 2025 by Lindsey Stanifer

With the help of your CS Representative, you are able to redirect internal candidates to an internal Career Site when they complete their applications. Use cases Teams who want their internal candidates to be redirected to their internal Career Site. Configuration If you want this feature enabled for your account, contact your CS Representative with

Candidate Inbox overview

Published October 16th, 2024 by Lindsey Stanifer

The Candidate Inbox includes a variety of features and functions that assist users in hiring candidates with accuracy and efficiency. Whether it’s searching for specific groups of candidates or downloading their forms before implementation, the Candidate Inbox is the main space for working with candidates. Web Alerts Web alerts are alert notificatio

WhatsApp: Configuration guide

Published April 29th, 2025 by Lindsey Stanifer

Your CS Representative will configure WhatsApp on the backend for you. At certain parts of this process, they may reach out to your team for guidance and information in regards to this integration. Towards the end of the process, you will need to complete the configuration step below. Completing WhatsApp onboarding in the CEM Once the preliminary

User multi-factor authentication (MFA)

Published July 29th, 2025 by Lindsey Stanifer

As of Aug 4, 2025, all accounts without SSO or two-factor authentication (2FA) already enabled will have 2FA enabled for their accounts. This adds an additional layer of protection for all accounts. While two-factor authentication (2FA) will be the minimum standard for account security, Single Sign-On (SSO) is our recommended account access setup, i

System verification for both candidates and users

Published July 28th, 2025 by Lindsey Stanifer

To keep up with modern security practices, there are system verification requirements when a candidate or user enters a secure page that they must log in to. The verification code required for logging in to a secure page will be a six digit code sent to their preferred contact method. This contact method will be listed within the Enter Verification

Send Form I-9 to E-Verify

Published April 24th, 2025 by Lindsey Stanifer

This process is followed when you have the GryphonHR integration configured for your account. IMPORTANT NOTE: Paradox will not serve as your compliance officer. It is the responsibility of each hiring manager to create an E-Verify case no later than the third business day after the new hire starts work for pay and remain in compliance with E-Verif

Supported video providers for events

Published April 21st, 2025 by Lindsey Stanifer

When virtual technology providers are configured for your account, the following will be supported with the Conversational Events product for event interviews: Paradox Video Microsoft Teams (i.e. MS Teams) Webex Zoom However, the following Video Technology providers are not yet supported for event interviews: Blue Jeans Skype Note: For traditional i

Updating candidate information

Published June 27th, 2025 by Lindsey Stanifer

There are two ways to update a candidate's information: via the Candidate Profile and Candidate Inquiry. Candidate Profile (User update) If you have the Candidates > Edit permission assigned to your user role, you will have the Edit option in the …More menu. Selecting this will open a slide-out drawer where you can edit the candidate's name, cont

Recorded interviews overview

Published April 3rd, 2025 by Lindsey Stanifer

Recorded interviews offer you the chance to send questions to candidates for them to then record their answers and send them back. Configuration Step #1: Enable feature in Client Setup Users with full access to Client Setup can enable this feature by following the steps below. Select All Apps in the top left corner of the header and then Settings i

Mask or encrypt attributes

Published April 22nd, 2025 by Lindsey Stanifer

Masking or encrypting System Attributes prevents certain data from displaying in the CEM to all system users (including Paradox Admins). This ensures the privacy and security of candidate data for information that is important to request but not relevant for your client’s team to know while hiring, such as their Social Security Number, race, or bank

Message campaigns

Published November 6th, 2024 by Lindsey Stanifer

Send a message to a mass amount of candidates to inform candidates of an upcoming event, a new job posting, or your Career Site link for them to submit an application. Create a Message campaign Select the All Apps menu in the top left corner of the header and then Campaigns in its drop-down menu. The Campaigns page will then open. Select + Create Ne

Calendar Permission Details Report

Published April 30th, 2025 by Lindsey Stanifer

This is a detailed report showing all relevant changes made to calendar permissions. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting User Name Returns the name of the user with calendar permissions. John Smith User Email Returns the email of the user with calendar permissions. john.smith@c

Watcher Alerts: Tracking candidates

Published October 23rd, 2024 by Lindsey Stanifer

Watcher Alerts allow you to receive notifications about candidates that you have specifically interacted with at some point in the hiring process. These alerts serve as a type of “filter” on top of existing alerts to ensure users only receive the alerts they are interested in for relevant candidates. Configuration Learn how to set up Watcher Alerts

Paradox's supported browsers

Published November 18th, 2024 by Lindsey Stanifer

The following browsers and their versions are recommended to use when accessing the CEM. Google Chrome Browser OS Status Frequency Chrome 123 (Dev version) Windows: Windows 11 Windows 10 Mac: Sonoma Ventura Monterey Big Sur Catalina Ok Sometime Chrome 122 (Beta version) Windows: Windows 11 Windows 10 Linux: Ubuntu 23.10 Mac: Sonoma Ventura Monterey

Events actions that can be taken on mobile app

Published August 27th, 2025 by Lindsey Stanifer

Conversational Events and Campus have several actions that are available to be taken on Paradox's mobile application. Navigation You can navigate to the Events page by selecting the multi-dot icon in the bottom left corner of Paradox's native app and then Events. This will open the Events page. Events page The Upcoming Events list will open by defau

Adding a personal assistant

Published October 15th, 2024 by Lindsey Stanifer

You have the option to set up a personal assistant to take action on your calendar for you. All communication that would be typically sent to you when updates to your calendar are requested will instead be sent to the personal assistant that has been added to your My Profile. To add a personal assistant, Select the All Apps menu from the top left h

Interviews page overview

Published April 3rd, 2025 by Lindsey Stanifer

The Interviews page is one of our primary interview management tools in the CEM. This page serves as a central location for viewing, editing, and managing past and upcoming interviews that a user has access to and are shared on and, therefore, could have a stake in the successful completion of candidate interviews. Navigation Select the All Apps but

SMS opt-in message (welcome message)

Published April 29th, 2025 by Lindsey Stanifer

Opt-in messages cannot be removed. The first time a user receives a message from any short code or long code number, your AI Assistant will send a message in order to gain permission to keep messaging them. This is a requirement from US carriers but will affect any SMS number tied to our system. It is also important to note that this applies to ev

Update your calendar for busy days, vacations, and holidays

Published March 23rd, 2026 by Lindsey Stanifer

It is important to update your calendar for your busy days, vacations, and holidays so that you aren't accidentally scheduled for interviews when you'll be unavailable. To do this, follow the steps below. Select the All Apps button from the top left corner of the header and then the My Calendar/Calendars app from its drop-down menu. When the page o

Paradox Jobs: Auto-invite to hiring events

Published April 21st, 2025 by Lindsey Stanifer

You can invite candidates to a hiring event immediately or later on in the application process, for those who require that their candidates complete a form or an assessment before being offered interview times or being scheduled for an interview. Product dependencies Requires: Conversational Events + Paradox Jobs or Workflows Configuration Admin use

Enable the standard job feed

Published March 11th, 2025 by Lindsey Stanifer

The Paradox Standard Job Feed is a feed that can be given to career sites, job boards, marketing agencies, and other sources. This will become the new default feed type for all sources outside of supported job boards. Configuration The Standard Job Feed will first need to be a selected job feed in Job Settings. Click here to learn more. Enable the f

Advanced scheduling settings

Published January 29th, 2025 by Lindsey Stanifer

The Scheduling drawer includes advanced settings to better support the preferred scheduling experience. Configuration If you have full access to Client Setup, then you will be able to enable this feature by following the steps below. Select All Apps in the top left corner of the header and then Settings from its drop-down menu. When the Settings pag

Internal/External job posting types overview

Published March 11th, 2025 by Lindsey Stanifer

When hiring internally for a position, you will need to note that the job posting is internal. This training guide explains both job posting type functionality and how they can be used. Use cases This feature is designed to provide flexibility for organizations that manage both publicly visible job postings and private, internal job opportunities. H

Define your default interview preferences

Published October 15th, 2024 by Lindsey Stanifer

If you are actively working in the system, you can set your default interview preferences. These settings will populate into a scheduling request when you manually schedule a candidate to an interview. This is beneficial for recruiters who complete a lot of similar interview requests on a regular basis. To set your default interview preferences, Sel

Journey Targeting overview

Published March 31st, 2025 by Lindsey Stanifer

Journey Targeting will be utilized for customers who manage their jobs in an integrated ATS but who want to utilize Conversational ATS functionality (forms, offers, assessments, etc). The goal of Journey Targeting is to allow your team to customize your candidate experience based on business rules and requisition targeting configured in this feature

Referrals (ERP) experience

Published April 23rd, 2025 by Lindsey Stanifer

Referrals, or the Employee Referral Program (ERP), allow your teams to acquire top tier talent all through employee engagement and sourcing. With this feature, employees can refer qualified candidates to your AI Assistant either via SMS or through a landing page widget that's accessible via email. Configuration Learn about how to set up employee re

Taking next steps on a candidate

Published October 17th, 2024 by Lindsey Stanifer

When a candidate is ready to be moved forward in or removed from the hiring process and manual intervention must take place, you can do so from either the Candidate Inbox or from the Job Centric View in My Jobs. Candidate Inbox You must be given permission to disposition candidates. In addition to this, if a status does not have next steps created f

Assistant Messaging overview

Published April 22nd, 2025 by Lindsey Stanifer

Assistant Messaging allows your AI Assistant's messages to be customized based on your team's needs. Multiple messages can be configured so that your AI Assistant can respond differently each time an invalid response is given. Navigation Navigate to the Assistant Messaging page by following the steps below. Select All Apps in the top left corner of

Add and manage users and/or locations/worksites

Published April 24th, 2025 by Lindsey Stanifer

This process is followed when you have the GryphonHR integration configured for your account. If at any point a new user or location/worksite needs to be added to or managed in Gryphon, contact your CS Representative for assistance. Note: Users cannot include characters outside of the following in their username: /^[]*$/

Candidate status and actions

Published April 15th, 2026 by Lindsey Stanifer

Any user below the Company/Account Admin level will need to have Next Steps enabled in order to disposition a candidate. If a status does not have next steps created and they are not a Company/Account Admin, then the system will not allow a manual status change. Only Company/Account Admins have the can see More Options in the candidate’s status dr

Applications tab overview

Published January 14th, 2026 by Lindsey Stanifer

In the Applications tab, you can view all of a candidate’s applications and their corresponding conversations. Muti-application selector If a candidate has applied to more than one job, selecting the arrow next to this tab's title will display a multi-application selector that will allow you to open and view any of the candidate's other application

Unmask attributes

Published October 17th, 2024 by Lindsey Stanifer

Certain System Attribute permissions allow users to unmask attributes in several places in the CEM and in reporting. Use cases Users who want more flexible data visibility for compliance purposes at their organization. Users who want more transparency of candidate data at key points in the hiring lifecycle. Teams who want to audit address data as it

Campaigns token list

Published May 23rd, 2025 by Lindsey Stanifer

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. The following are available tokens t

Event Jobs

Published April 21st, 2025 by Lindsey Stanifer

The Jobs section is where you can add and manage jobs tied to an event. View jobs tied in an event Users who have access to the event can easily view the jobs added to the hiring event from within the Jobs section. Add jobs to an event You can add jobs to an event from the Jobs section by following the steps below. Click the + Add Jobs button in the

Kiosk Mode

Published April 30th, 2025 by Lindsey Stanifer

Kiosk Mode efficiently allows event managers to capture candidate data without wifi and the reliance on a capture conversation. Kiosk Mode can only be utilized for campus events and along with event registration forms. Product dependencies Requires: Campus Events Add a Kiosk Mode template to an event Important Notes: You can only add an event form

Issues seeing Candidate Inbox, locations, jobs, and other data

Published June 9th, 2025 by Lindsey Stanifer

In the unfortunate circumstance where you are not seeing the Candidate Inbox, locations, or jobs populate in your Paradox account, then you can troubleshoot the issue in the following ways: Update page filters. If your page has filtering capabilities, then you may have accidentally applied too many filters to the page and filtered out all candidates

Background Check form section

Published March 18th, 2025 by Lindsey Stanifer

You can add a Background Check section to your form for candidates to complete as a part of their hiring process. Use cases Teams who want candidates to complete a background check through a third party provider before they are hired. Configuration Your background check provider can be added on the backend from the Forms & Offers section of Cli

Complete an ad hoc employee form

Published March 18th, 2025 by Lindsey Stanifer

At times, you may be asked to complete an ad hoc employee form about a candidate. This form allows you to add valuable insights into each candidate and provides the entire hiring team access to your input when making final hiring decisions. Complete an ad hoc employee form Important Note: Only users who are given full access to the Adhoc Employee Fo

Viewing forms in progress

Published March 18th, 2025 by Lindsey Stanifer

When a candidate has been sent a form to complete, you can view the forms they are working on from the Hire Details section of their Candidate Profile. View candidate progress If display text is added, it will not appear in the Hire Details section of the Candidate Profile when previewing the form. If you download the form, then this file will show

Complete Form I-9, Section 2

Published April 24th, 2025 by Lindsey Stanifer

This process is followed when you have the GryphonHR integration configured for your account. Once the new hire completes their section of the Form I-9, then you will have to complete the Section 2 portion of the Form I-9 within 3 days of employment . Part II is where you will enter in employee verification information for the new hire. Therefore

External Job Activity Summary Report

Published April 30th, 2025 by Lindsey Stanifer

This is a summary report showing any integrated job activity for each job requisition ID by location. The date range filter is based on candidate activity date. Report fields Available filters are highlighted below. Field Field Description Sample Value & Formatting Job Req ID Lists the job req ID for a job. PAF-THC-004F4471-4E74-4D0F-AA89-6D6C3F

Glossary

Published August 12th, 2024 by Lindsey Stanifer

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All A C H I J N O P Q R S T Assistant Messaging This is where the default messages sent from your AI Assistant are housed. These messages can be updated at any time, but access to this p

Calendar integration: Office 365

Published March 25th, 2025 by Lindsey Stanifer

This guide outlines the process for integrating both a global Office 365 account and individual Office 365 accounts. Client documentation Please review this integration documentation to review scheduling integrations with Office 365, Exchange Online, or a Hybrid Deployment. You can also access this dedicated Microsoft 365 calendar integration docum

Interview prep overview

Published April 3rd, 2025 by Lindsey Stanifer

Interview prep can be created and included on interviews for the candidate, employee, or both to reference in preparation for an interview. Use cases Users who want to build more sophisticated documentation to send to employees and candidates during the Interview Scheduling process. Users who want to send different sets of preparation instructions

Web/CEM alerts

Published October 23rd, 2024 by Lindsey Stanifer

Web alerts are the notifications that you receive from the alert icon in the top right corner of your account. By default, all users except Basic/Limited Users will receive these alerts alongside any alert settings that are enabled in Assistant Reminders. Web Alerts toggle The Web Alerts toggle will be the first alert listed in Alert Management. By

Storing data in System Attributes

Published June 27th, 2025 by Lindsey Stanifer

System Attributes is a data architecture solution that hosts relevant information in regards to the candidate, job, event, location, campus, and interview feedback – essentially, any product or feature that requires data storage. There are two types of attributes within the account: Standard System Attributes are common data points that are repeatab

Analytics Dashboard

Published May 15th, 2025 by Lindsey Stanifer

The standard Analytics Dashboard summarizes candidate captures/information brought into the system, conversation survey totals, conversation surveys averages, candidate thank yous, scheduled interviews, and questions answered. Navigation Click the All Apps menu in the top left corner of the header. Select Analytics from its drop-down menu. From th

Digital consent and signature confirmation overview

Published March 18th, 2025 by Lindsey Stanifer

Digital consent and signature terms can be added to a form to provide a way for candidates to agree to company information and conditions. Digital consent can be customized to best reflect your company's security terminology. If you would like this copy updated, please contact your CS Representative for assistance. Digital consent and signature te

Hiring events with Conversational ATS: Configuration guide

Published April 21st, 2025 by Lindsey Stanifer

When Paradox jobs are linked to hiring events, your AI Assistant will help candidates seamlessly apply for a job, register for a hiring event, and be scheduled for the event within the same conversation. This will help to provide a more streamlined approach to adding the best-qualified candidates to your mass hiring events, new store openings, natio

Interview start times & buffer times

Published September 5th, 2025 by Lindsey Stanifer

Users can set the preferred Interview start time control for themselves, by user role, or per location basis based on a designated increment of time or the amount of time that should be blocked off between interviews. This allows users more control over their open interview times (OITs). Use cases Users who want to set the intervals for their interv

Messaging templates overview

Published April 15th, 2025 by Lindsey Stanifer

This page covers both candidate messaging templates and employee messaging templates (if Employee Communications is enabled for your account). Messaging templates are templated responses that can be sent to candidates within the Conversation box of their Candidate or Employee Profile. Default responses are available for use, but additional respons

Manage scheduled reports

Published May 7th, 2026 by Lindsey Stanifer

When viewing a list of scheduled reports, you have the option to edit a report's scheduling details as well as pause, resume, or remove a scheduled report. Edit a report’s scheduling details After opening the list of scheduled reports from the Schedule modal, full access users can click into one of those reports and make changes to its scheduling de

Add and manage users

Published August 21st, 2025 by Lindsey Stanifer

You can easily add or update an existing user from the Roles and Permissions page. Add a user to the CEM Clicking the All Apps button in the top left corner of the header and then select Settings in the Advanced section. The Settings page will open where you can click Roles and Permissions under the Permissions section. Select the Add New Employee

Available resources

Published June 12th, 2025 by Lindsey Stanifer

Paradox's help site provides tier 1 support for your general platform needs. However, at times, you may have more use case-specific questions that aren't answered in the help site. When this happens, we recommend that you reach out to one of the following support systems: Field Leader/Manager – A leader that works at your company who has in-depth kn

Set initial calendar availability

Published October 15th, 2024 by Lindsey Stanifer

You can set your open interview times (OIT), busy days, and set your preferred scheduling timelines from within your My Profile. Set open interview times You can set your availability for interviews from your My Calendar. Click here to learn more. Set time zone Selecting your time zone is helpful in ensuring that your AI Assistant is sending the cor

View scheduled and shared reports

Published May 6th, 2026 by Lindsey Stanifer

You can view reports in a multitude of ways. View scheduled reports Navigation Alert channels If you are added as a recipient to a scheduled report, then you will be notified of that report in two ways: Web alerts – You can open a report sent via web alerts by selecting the bell icon in the top right corner of the header and then the report notifica

Send jobs to job boards via the standard Indeed feed

Published March 11th, 2025 by Lindsey Stanifer

Paradox has standardized the Indeed feed to reflect required formatting documented by Indeed to allow for successful organic distribution to their job board. Please note that this feed will not be used for accounts utilizing Indeed Apply. Configuration By default, the standard Indeed feed will be automatically available for use within the Job Distr

Walk-in candidates

Published July 7th, 2025 by Lindsey Stanifer

Every company handles walk-in candidates differently. While we do encourage you to discuss how to handle walk-in candidates with your management team and/or your CS Representative, here are some tips to assist you in supporting walk-in candidates. Step #1: Collect candidate information When a candidate first walks in, you will first need to gather t

Create a standard job

Published March 3rd, 2025 by Lindsey Stanifer

This page covers building a standard job and how the user's experience will be after the job has been configured. Use Cases This job type is best used if you need to have an external ATS's control over your jobs and are utilizing professional hiring use cases where the job will follow a standard requisition modal. Create a standard job Select the Al

Send or resend a Paradox Offer manually

Published March 13th, 2025 by Lindsey Stanifer

Sending an offer to a candidate takes a couple quick steps within the CEM to configure successfully. Send an offer manually If you are utilizing the Approvals Engine feature, then additional Candidate Journey statuses will be listed and the process will appear a little differently. Learn more about submitting a send offer request here. Note on Ext

Job Distribution overview

Published March 11th, 2025 by Lindsey Stanifer

IMPORTANT NOTE: Admin Users must enable and disable job distribution to job boards only. Per legal guidelines, your CS Representative cannot manage job distribution on your behalf. Only users with full access to Job Distribution will have the ability to accept terms and conditions and enable job boards. The Job Distribution section of the Job Mana

Set open interview times

Published March 23rd, 2026 by Lindsey Stanifer

You can set your interview availability from your My Calendar. Select the All Apps button from the top left corner of the header and then the My Calendar/Calendars app from its drop-down menu. When the page opens, click the calendar's action menu, or ellipses, in the top right corner of the calendar. Select Edit Recurring Availability from its drop-

Edit weekly recurring availability

Published October 22nd, 2024 by Lindsey Stanifer

Location calendars are not associated with assigned requisitions and, therefore, cannot have OIT s set by requisition ID. Only user calendars can have OIT blocks configured this way. Weekly recurring open interview times can be set from your My Calendar. This availability will always be reflected weekly in My Calendar/Calendars if the user does no

Contextual AI overview

Published October 25th, 2024 by Lindsey Stanifer

Contextual AI enables several aspects of the system to be smarter, enhancing your AI Assistant's messages to candidates and even assisting users in crafting descriptions and messages that is in-line with your brand. Overall, Contextual AI is the assistance tool that enhances both candidate and user experiences. Product dependencies Requires: Conte

Set scheduling reminders for candidates and interviewers

Published April 2nd, 2025 by Lindsey Stanifer

Scheduling reminders can be created and managed with the help of your CS Representative for both candidates and employees who need to take action on scheduling invitations. Once set, reminders will be automatically sent out for you. Scheduling reminder settings When setting scheduling reminders, they can be set for the following milestones: Candidat

Assigning employees to a manager (employee visibility permissions)

Published October 27th, 2025 by Lindsey Stanifer

This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality. Managers are assigned employees via their access to employee chat and visibility permissions. By updating a user’s role, you are able to set their employee permi

Employee phone numbers

Published April 28th, 2025 by Lindsey Stanifer

When you respond back to a candidate through the web messenger, they receive a text from your employee phone number. This keeps your personal and work phone number private. Employee phone numbers are stored in the Phone Numbers page but can be added directly from an employee’s My Profile. Navigation In the upper-left corner, select All Apps and then

Setting default homepages

Published November 4th, 2024 by Lindsey Stanifer

With the help of a user who has full access to Roles and Permissions, you have the option of setting the default homepage for users on a per user role basis. Available homepages include the following: Recruiting Dashboard (only available to those without login access) Employee Experience (only when Employee Communications is enabled for your account

Sequential interviews

Published April 1st, 2025 by Lindsey Stanifer

A sequential interview is a complex interview type where you can manually send multiple interviews to the candidate to be scheduled at one time. When the first interview begins, the candidate’s status will update to Interview In-Progress and will remain as the candidate’s status until the last interview is finished. Configuration Company/Account A

Candidate resubscribing via email

Published April 20th, 2026 by Lindsey Stanifer

Candidates communicate with your team through three primary communication channels: Email, SMS, and WhatsApp. The entry below outlines the current functionality and compliance for how the resubscribe systems work in relation to email communications. When a candidate resubscribes to all communication methods from email, SMS, or WhatsApp, then they wi

View reporting dashboards

Published May 7th, 2026 by Lindsey Stanifer

You can view dashboards that you created or that were shared with you from multiple places. View dashboards You can open dashboards from a number of places depending on whether you created a dashboard or have access to a shared dashboard. Navigation Alert channels If you are added as a recipient to a shared dashboard, then you will be notified of th

Job alerts: Unsubscribe and resubscribe logic

Published April 20th, 2026 by Lindsey Stanifer

Candidates can unsubscribe from or resubscribe to job alerts from the widget or the Manage Preferences page. Unsubscribe to a specific job alert Candidates can only opt out of or opt back into individual job alerts through the web widget conversation. At any point in the conversation, the candidate can return back to the Notify me of similar job o

Sending an AI contact card to employees

Published November 10th, 2025 by Lindsey Stanifer

This feature is only available when Employee Communications is enabled for your account. Employees can be sent a contact card from your AI Assistant the first time that they receive a message from the employee AI phone number. This allows employees to save the assistant’s information and number in their devices. Configuration To enable the sending