Short code keywords are used by candidates to initiate a conversation with your AI Assistant via SMS. They will type a certain keyword, such as “Barista,” to a short code number to start conversing about a specific job opening(s).

You can manage existing short code phone numbers, but to create a new short code phone number or keyword, please contact your CS Representative.

Navigation

To manage Short Code Keywords:

1. In the upper-left corner, select All Apps and then select Settings.
2. In the Settings page, select Channels under Platform.
3. In the Channels page, select Keywords, and then select Short Code in the side navigation.

View short code keywords 

The Short Code keywords section of the Channels page will include the following list features:

• Short Code Keyword – The short code keyword.
• Phone Number – The phone number associated with the keyword. 
• Country – The country associated with the short code keyword. 
• Conversation – The type of conversation associated with the short code keyword. 
• Last Edited – The date that the keyword was last edited.
• Date Created – The date that the keyword was created.

By selecting the short code keyword, you can view the details of the short code and can even copy the short code number and keyword to use in your advertisements.

Download QR code

If you need the short code phone number's QR code downloaded, contact your CS Representative for assistance.

Candidate experience

When a candidate sends a short-code keyword to your virtual AI assistant, they will begin the designated conversation with the candidate to assist them with applying and/or searching for jobs.

• Note: When Contextual Q&A is not triggered, and the response is not sent to the Generative AI service. This prevents disruptions in conversation flow.