Surveys can be utilized to gather both candidate and employee feedback on their experience with your AI Assistant, existing processes, and more. Once Surveys are created, they can be sent to both candidates and employees in a variety of channels.

Configuration

Users with full access to the Client Setup permission can complete the following steps.

1. Select All Apps in the top left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Client Setup under the Paradox Tools section.
3. From the left panel of Client Setup, scroll down to and open the More section.
4. Toggle on the Surveys setting. 
5. Once enabled, you can turn on any of the following settings as it relates to the client's account needs:
   • Interview Feedback – This allows interview attendees to complete a survey about a candidate after interviewing them, which the team can use to assist in selecting the best candidate for the position. Click here to learn more.
   • Employee Feedback – This allows you to create internal campaigns that can be sent out to system users so that clients can run pulse check surveys as well as rate their AI Assistant's performance and effectiveness with products, such as Scheduling, Workflows, Apply, and more. Click here to learn more.
   • Evaluations – This allows event attendees to assess students during Campus Events or Conferences only and capture their first impressions. Click here to learn more.
6. Save the page.

Surveys page details

The Surveys page includes the following details.

1. Left panel – The left panel includes two sections: Candidates and Employees. Clicking into a section houses all surveys made for that audience.
2. List – This stores all surveys created for the audience. From this list, you can view the follow columns and take the following actions:
   1. Title column – The title of the survey.
   2. Trigger Type column – The feature that triggers the survey.
   3. Status column – The status of the survey. Options include:
      • Draft
      • Unpublished change
      • Published
   4. Last edited column – The last time this survey was edited.
   5. Survey action menu – An action menu, or ellipses, for the survey will appear when hovering over the survey in the list. This menu includes:
      • Duplicate – This will create a copy of the survey, which can be edited and updated as needed.
      • Delete – This will delete the survey.
   6. + Create New Survey – This will create a new survey. Click here to learn more about this process. 
   7. Search bar – This will search the listing for the characters entered.

Permissions

Users will need full access to the Surveys permission in order to create and manage surveys. By default, Company/Account Admins, Full User - Edit Everythings, Power Users, and Franchise Owners.

FAQs