If you're hosting a campus event offline, follow the below process.

Step #1: Download the event data package before the hiring event starts

Before the hiring event, you must determine who is designated as the host of the event. The host can be anyone who is added to the hiring event and has hosting permissions.

The host should access the campus event within the Paradox Native Application and download the event data package to the personal device that they plan to use during the hiring event. 

To download the event data package, follow the steps below.

1. Log into the Paradox Native Application from the device you plan to use during the event. Ensure that you have a strong wifi signal or cellular service.
2. Navigate to the Events page and open this event’s dashboard.
3. Click the Download Event Data button within the Offline Mode card on the event's Dashboard. It’s important to note that when the event data package is downloaded to your device:
   • The data will be encrypted and stored locally.
   • Only the data available at the time the download is initiated will be downloaded to your device. If a change is made to the event, it is recommended that the host re-downloads the event data package to receive the most updated and accurate event data.
   • Only Upcoming Campus Events can be downloaded.
   • Multiple users within the same hiring event can download the event data package. However, during the event, only one user can be the host at a time. 
     
     
      
4. A loading icon will display, indicating that the data is downloading. As the download occurs, the system will anticipate the total amount of storage required on your device to support the new data collected during the event.
   • Note: While the event data package is downloading, you can click the Cancel Download to pause the download and then click Stop Downloading in the confirmation modal that opens to officially stop the download.
5. When a download is successful, a Download Complete! message will display, and the user will be directed back to the event's Dashboard where a Ready to Host indicator within the Offline Mode card will display. The date and time of the download will also be displayed for reference.

When the event data package is successfully downloaded to the user’s local storage on their device, the Offline Mode card on the event's Dashboard will be in a Ready to Host state.

Download errors

A Download Failed page will display when one of the following errors occurs while the user is attempting to download the event data package:

• ❌ Connection Loss: You lost wifi or cellular service while downloading.
  • ✅ Solution → Reconnect to wifi or cellular service and retry.
• ❌ Storage Capacity Limit: You do not have enough storage on your device to download the event data package and/or support the anticipated data collected from the event.
  • ✅ Solution → Increase the storage capacity that you have on your device.
• ❌ Download Timed Out: The system timed out while downloading the event data package.
  • ✅ Solution → There are several reasons why the system may timeout - your connection may be unstable, your device storage may be limited, etc. Please try the download process again.
• ❌ Power Source Loss: The device would lose power in the middle of downloading the event data.
  • ✅ Solution → Plug your device into a power source before attempting the download again.

When an error displays, click Retry Download to initiate the download again or click Cancel to return back to the event's Dashboard. The user may need to first resolve the issue before attempting to download the event data package. 

Sync Required state

If a Sync Required state appears in the Offline Mode card, it means that a change was made to the event after you initially downloaded the event data. Click the Sync Event Data button to re-download the event data package. When completed, the event will be in the Ready to Host state, and the Last Download time will be updated in the Offline Mode card.

Reasons / recommendations for a Required Sync

The offline mode for an event will move to a Sync Required state when one or more of the following changes to the event occurs:

• Specific edits were made to the hiring event:  
  • Event date, time, or location was edited.
  • The jobs attached to the event were changed.
  • The users added to the event team were changed. (Additions or removals; RSVP status updates will not trigger a sync required)
  • The event schedule was changed.
  • Updates to the pre-event or on-site registration conversation(s) in any way.
  • Updates to the Kiosk Mode template and/or the event form.
  • The evaluation attached to the event is changed in any way, if an evaluation survey is included within the event. Or if an evaluation survey is added to the event after the download occurred.
• Additional candidates are registered for the event or become scheduled for an interview during the event.
• Scheduled candidates cancel or reschedule their event interview. This can be a candidate or user-driven action that occurs.
• Users are added or removed as an Interviewer to scheduled interviews.
• Evaluations are completed on registered candidates.
• Candidate information is edited.

Step #2: Initiate Offline Mode at the start of the hiring event

As a host, there are two ways that you can initiate offline mode from their device. The first is through the Paradox Native App login screen or from the Event Dashboard.

Option #1: Initiating Offline Mode from Native App login screen

If you are logged out and not on wifi when you open the Paradox Native App, click the Access Offline Events button to access offline mode. You will be prompted to choose between two options: Host or Join a host. Select Host and then click the Next button.

Access Notes:

1. Host – The user should select Host if they are the designated host for the event, which is determined internally by the client and their team, and they have the event data package downloaded to their current device. There can only be one host per event.
2. Join a Session – All other users who are not the designated host for the event will join the host’s session. The majority of users at the event will select this option.

Host experience

If you have the event data package downloaded on your current device, select Host, and then click the Next button, you will be promoted to select the hiring event that you will actively host.

• Note: Only the hiring events that are downloaded to your current device will be available to select at this stage. 

After you select the hiring event that you are hosting, you will be prompted to input your email address. You must insert the email address that you previously used within the last 24 hours to log into the Paradox Native application on that specific device.

• If successful, you will progress to the next stage of the host / non-host device connection and authentication process. 
• If unsuccessful, a User Not Found error will display. To resolve this issue, you can either (1) re-enter your email address and/or (2) connect to either wifi or cellular service and log into the Paradox Native Application. After logging into the Paradox Native Application, you can initiate offline mode from the event's Dashboard. 

Option #2: Initiating Offline Mode from the event's Dashboard

Before initiating offline mode as the host, ensure that the offline data is in a Ready to Host state. If the offline data is not in a Ready to Host state, re-sync the event data package before initiating offline mode. 

Hosts can choose to initiate offline mode from the event's Dashboard as well by clicking the Start Offline Mode button within the Offline Mode card. 

A confirmation modal should then appear where you can click Go Offline to initiate offline mode or Cancel to close the modal. 

Clicking Go Offline will prompt you to choose between two options: Host or Join a host. Select Host and then click the Next button. 

Access Notes:

1. Host – The user should select Host if they are the designated host for the event, which is determined internally by the client and their team, and they have the event data package downloaded to their current device. There can only be one host per event.
2. Join a Session – All other users who are not the designated host for the event will join the host’s session. The majority of users at the event will select this option.

Step #3: Admit team members

When in offline mode, you must manually admit each team member/non-host device into the event. If a user is not admitted into the event by the host, they will not have access to the event data to take necessary actions during the event.

Admitting client/non-host devices via the host waiting room

If you designate yourself as the host, you will enter into a waiting room experience where the process of you connecting to other non-host devices at the event will immediately begin. 

You will be given a six digit access code that is randomly generated and that will automatically update every 2 minutes. All non-host devices at the hiring event will input this six digit code into their devices when prompted to do so to be admitted into the host’s waiting room.

• Note: The non-host device can input the current access code or the most previous access code – both codes will be accepted by the system. 

After the first non-host device successfully enters the six digit code, the host's waiting room will automatically display all waiting and admitted non-host devices. All non-host devices that are waiting to be admitted by you will be listed in the Waiting section while all devices that have been admitted by the host will be listed in the Admitted section.

To admit a non-host device into the event, click the Admit button next to the user’s name.

• Important Note: Currently, there is no limit on the total number of non-host devices that can be admitted into the same hiring event by the host.

Exit the waiting room

At any time, you can exit the waiting room experience by clicking the Go to Dashboard button. When clicked, you will be directed to the event's Dashboard where you can begin taking action on candidates/users at the event.

• Important Note: The host is not required to admit a non-host device into the event to navigate to the event's Dashboard. 

Admitting non-host devices via the Team section offline 

When the user is working offline, a green Offline Mode pill will appear at the top of the user’s screen. This will display for all users within the event. 

The host will be notified when additional non-host devices request access to join their offline session via a count in the green Offline Mode pill and a blue dot icon listed next to the Team section. The count in the green pill is the total number of non-host devices currently requesting access to join the host’s offline session.

The host can continue to admit non-host devices into their offline session from the Team section during the event. The host’s Team section is modified for the offline experience and allows the host to continue to admit non-host devices into their offline session while the event is occurring. 

The following features are available to the host:

1. Session Code: This is the same six digit code that is randomly generated from the initial host/non-host device connection process.
2. Waiting: All non-host devices that are waiting to be admitted.
   • Note: If zero non-host devices are waiting to be admitted, the waiting section will not display to the host.
3. All Team Members: All non-host devices that are currently admitted into the host’s session.
   • Note: The host will display first followed by all admitted users in alphabetical order.