Talent Communities are a way to capture candidates in either a pre-apply or post-apply context in order to help nurture and engage with them in order to give recruiters/sourcers a warm source of talent for the organization.

Use cases

• Teams who want to keep interested candidates in the pipeline who are unable to find the perfect role for them at any given moment. 

Configuration

In order to configure Talent Communities, a few toggles/conditions need to be met.

Step #1: Enable feature 

Step #2: Create a Talent Community conversation

Once Talent Community is enabled for your account, you will need to create a custom conversation that a candidate will go through when they are placed in a Talent Community. Each Talent Community targeted conversation will require the user to include a Community of Interest question, in which a candidate will self-select and move into the community of their choice. Learn how to create a Talent Community conversation.

Step #3: Set backend settings

A user with full access to the Client Setup permission will need to return to Client Setup to select the Talent Community conversation built for your account.

1. Select All Apps in the top left corner of the header and then Settings from its drop-down menu.
2. When the Settings page opens, select Client Setup under Paradox Tools.
3. From the left panel of Client Setup, scroll down to and open the Talent Community section.
4. Select the new Talent Community conversation within the Select Talent Community conversation selector. 
5. Select the preferred Engagement Options, which include:
   • Talent Community Q&A Topic – A candidate will be invited to join a Talent Community when they inquire about Talent Communities.
     • Note: The communications for this content can be customized in the Talent Community section of Assistant Messaging. Ensure that the Talent Community topic is published within the CMS in order for the opt-in to be sent as expected.
   • Multiple Job Search attempts – A candidate will be invited to join a Talent Community after they have had multiple Job Search attempts. Upon selection, an additional selector will appear, allowing you to select the number of attempts that should occur within Job Search before this option is put into action.
     • Note: The communications for this content can be customized in the Talent Community section of Assistant Messaging.
   • Candidate moved to Talent Community Journey – A candidate will be invited to join a Talent Community when they are moved into the Send Talent Community Opt-In action in workflows (more configuration details below).
6. Save the page.

Step #4: Configure Talent Community in workflows (if applicable)

If the Candidate moved to Talent Community Journey option is selected as an Engagement Option on the backend, then you will need to setup the workflow to allow this conversation to occur. Learn more about this process here.

Step #5: Create Talent Community Journeys

Similar to a job, candidates in the talent community will be assigned to a talent community-specific journey. Learn how to create this journey here.

Step #6: Create your Talent Communities

Create all Talent Communities that will be tied to your account from the Community Management page. Learn how to create and manage Talent Communities here.

Step #7: Create your Talent Community segments

It is important to create segments both initially and as your Talent Communities expand in order to easily track and review candidates.

1. Select All Apps in the top left corner of the screen and then Talent Community from its drop-down menu.
2. When the page opens, select the filter icon to the right of the search bar.
3. In the filter modal that opens, filter candidates in your talent pools by the communities assigned to them. Create Talent Community segments for any subset of candidates.
   • Note: Learn more about Talent Community filtering here.
4. Repeat steps #2-3 as needed.
5. Select Save Segment in the bottom of the modal.

Step #8: Create folders for candidates (if applicable)

Users can organize and segment candidates into custom lists for targeted action, such as mass invitations or internal tracking, by creating folders. Learn how to create folders here.

Step #9: Add Talent Community conversations to components

Campaigns

You can send out the Talent Community conversation configured via campaigns. Click here to learn this process.

Candidate notification logic

The communication channel by which a candidate will receive a campaign via SMS or email will depend on both the communication channel specified in the campaign as well as the candidate’s preferred communication method.

Your AI Assistant will follow this logic hierarchy to determine how the candidate receives the campaign.

Phone Numbers/Channels

Start interactions with candidates in Phone Numbers using the Talent Community conversation configured in step #3. This can be configured for:

• Phone Numbers
• Short Code Keywords
• Phone Number Keywords
• Toll-Free Keywords

Web Management

Create a Talent Community landing page or widget conversation in Web Management to launch the Talent Community conversation directly and capture candidates.

Additional logic considerations

• When a candidate is in the Talent Community, a new candidate ID will be generated against their profile. This will look similar to our multi-app logic where a candidate can be in multiple “jobs” at one time.

Permissions

The following permissions are available specifically for Talent Communities:

• Talent Community – Full access to this feature will allow you full capabilities to the below permissions:
  • Community Management – Full access to this permission includes the ability to create, edit, view, and activate/deactivate Talent Communities and the details associated with them.
  • Talent Community Inbox – Full access to this permission includes the ability add candidates to a Talent Community or view a listing of candidates within each Talent Community, including those that require action and who are not tied to a specific community.
  • Access All Candidates – Full access to this permission ensures that this user role will be able to access all candidates within the Talent Community. By default, all user roles will have this permission to set No Access.

FAQs

• If a candidate is manually added to the system and they opt-in to a community via email, which conversation takes place?
  • When a candidate is manually added to a Talent Community and then they opt-in to a community from their email, then the Talent Community conversation should be initiated. If a workflow was created to take place once a candidate reaches a Capture Complete status, then the Talent Community conversation will take precedence over the workflow.