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    Daily Processes

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Getting Started
      Setting up your calendar Managing your alerts Additional Settings
    • Daily Processes
      Candidate Inbox Candidate Profile My Calendar/Calendars Browser Extension My Jobs Approvals Engine Manual and Common Scheduling Practices Form I-9 processes Troubleshooting Forms & Offers
    • Candidate and User Engagement
      Campaigns Conversation Builder Surveys Channels Talent Community Voice Web Management Analytics & Reporting Data Privacy Career Sites
    • Management Tools
      Job Management Scheduling Security Journeys Content Management System (CMS) Multiple Brands Workflows Users, Roles and Permissions Data Feeds Location Management Lookup Tables Assistant Messaging Company Information Client Setup System Attributes Integration Center
    • Contextual AI
      Knowledge Training Library
    • Conversational Events and Campus
      Conversational Events Campus Events
    • Employee Communications
      Communications App Employee Management
    • Release Notes
      2025 2026
    • Workday Feature Descriptions
    + More

    Daily Processes

    • Recruiting Dashboard
    • Resume / document security
    • Candidate Management
    • Walk-in candidates
    • Basic User Events portal
    • Paradox Assist
    • Olivia Assist
    • Paradox Assist: Move candidates along in the hiring process
    • Paradox Assist: View all interviews

    Candidate Inbox

    • Candidate Inbox overview
    • Filtering candidate and employee lists
    • Candidate Inbox icons
    • Filtering the inbox by timeframe
    • Storing data in System Attributes
    • Manually add a candidate
    • Save filtered candidate or employee lists
    • Handing duplicated candidates in the CEM
    • Filtering the inbox by job

    Candidate Profile

    • Candidate Profile: Overview tab
    • Candidate Profile: Campaigns tab
    • Candidate Profile: Events tab
    • Candidate Profile: Talent Community tab
    • Unmask attributes
    • Candidate communication preferences and undelivered messages
    • Viewing forms in progress
    • Complete an ad hoc employee form
    • Undelivered message error codes
    • Editing a candidate's job
    • LinkedIn CRM Connect
    • Blurring and viewing sensitive content
    • Messaging a candidate
    • Designated conversation responder
    • View a candidate's attributes
    • System logic difference between the Edit Job action and the Candidate Mobility feature
    • Viewing a candidate's conversation

    My Calendar/Calendars

    • My Calendar/Calendars page actions
    • Share your calendar
    • Location calendars
    • Open interview time options
    • Viewing and managing employee calendars
    • Edit daily and recurring availability
    • Edit My Calendar/Calendars settings
    • Calendar Settings: Interview Settings
    • Calendar Settings: Integrated Solutions
    • Calendar Settings: Calendar Delegation
    • Interview start times & buffer times
    • Set default calendar
    • Manage group interviews
    • View calendar edit history
    • Location calendars: Configuration guide

    Browser Extension

    • Browser extension overview
    • Browser extension: Navigation
    • Browser extension: Configuration guide
    • Browser extension: Homepage insights
    • Browser extension: Candidate Inbox app
    • Browser extension: Calendar app
    • Browser extension: Add a candidate
    • Browser extension: Message candidates
    • Browser extension: Schedule or edit a single or sequential interview
    • Browser extension: Update Candidate Journey status
    • Browser extension: View web notifications
    • Browser extension: Workday embedding
    • Browser extension: SAP SuccessFactors embedding
    • Browser extension: Cornerstone On Demand (CSOD) embedding
    • Browser extension: HiredScore embedding

    My Jobs

    • My Jobs page
    • Number of Hires
    • Number of Hires: Configuration guide
    • Edit hiring team in My Jobs
    • Manually turn jobs on/off
    • Automatically turning off a job
    • Create a job from My Jobs
    • My Jobs: Manage available jobs
    • My Jobs + Integrated ATS

    Approvals Engine

    • Approvals Engine overview
    • Approvals Engine: Configuration and use
    • Submit / resubmit approval requests
    • Cancel an approval request
    • Approval request notifications
    • Approving / denying approval requests
    • Approval History
    • Approvals page functionality
    • Approvals Agreement / Security
    • Approvals logic

    Manual and Common Scheduling Practices

    • Manually scheduling an interview
    • Scheduling: Optional attendees
    • Advanced scheduling settings
    • Time zone methods
    • Choose a Time
    • Edit, cancel, or reschedule interviews
    • Paradox Video
    • Scheduling statuses
    • Interview scheduling messages
    • Room booking
    • Interview prep
    • Interviews page
    • Recorded interviews
    • Microsoft Teams: Employee experience
    • Completing a Candidate Interview Feedback survey
    • Interview time zone management
    • Scheduling templates
    • Candidate in "No Availability" status
    • Candidate scheduling logic
    • Custom interview types
    • Ways to set scheduling timelines
    • Setting time to debrief after an interview

    Form I-9 processes

    • Send Form I-9 to new hires
    • Complete Form I-9, Section 2
    • Send Form I-9 to E-Verify
    • Send reminders to complete Form I-9, Section 1
    • Request a revision to Form I-9
    • Assign a user to Form I-9, Section 2
    • Add and manage users and/or locations/worksites

    Troubleshooting

    • Issues seeing Candidate Inbox, locations, jobs, and other data
    • Available resources

    Forms & Offers

    • Date formatting in offers
    • Date formatting in forms
    • Date formatting: Configuration guide

    Popular Articles

    1. Microsoft 365 (O365) integration overview
    2. Recruiting Dashboard
    3. January 2026, 2.5.8 Release Notes
    4. February 2026, 2.5.9 Release Notes
    5. Client Setup overview
    6. April 2026, 2.6.1 Release Notes
    7. August 2025, 2.5.3 Release Notes
    8. July 2026, 2.6.4 Release Notes
    9. Managing your web, email, and SMS alerts

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