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    • Home
    • Candidate and User Engagement

    Channels/Phone Numbers

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Getting Started
      Setting up your calendar Managing your alerts Additional Settings
    • Daily Processes
      Candidate Inbox Candidate Profile My Calendar/Calendars Browser Extension My Jobs Approvals Engine Manual and Common Scheduling Practices Form I-9 processes Forms & Offers Recruiting Dashboard Paradox Assist
    • Candidate and User Engagement
      Campaigns Conversation Builder Surveys Channels/Phone Numbers Talent Community Voice Web Management Analytics & Reporting Data Privacy Career Sites Multilingual Source Tracking
    • Management Tools
      Job Management Scheduling Security Journeys Content Management System (CMS) Multiple Brands Workflows Users, Roles and Permissions Data Feeds Location Management Lookup Tables Assistant Messaging Company Information Client Setup System Attributes Integration Center Workday Implementation
    • Contextual AI
      Knowledge Training Library
    • Conversational Events and Campus
      Conversational Events Campus Events
    • Employee Communications
      Communications App Employee Management
    • Release Notes
      2026 2025
    • Workday Feature Descriptions
    • Troubleshooting
    + More

    Channels/Phone Numbers

    • Phone number registration form (10DLC)
    • Phone number registration (10DLC): Configuration guide
    • Create phone numbers
    • EU SMS and region recognition
    • Deactivated / Retired phone numbers
    • Spam and blacklisting
    • SMS opt-in message (welcome message)
    • Deactivated/Retired phone numbers
    • Countries where SMS and WhatsApp are not supported

    WhatsApp

    • WhatsApp: Configuration guide
    • WhatsApp for workflows
    • WhatsApp and the Candidate Inbox
    • WhatsApp token list

    Candidate unsubscribe and resubscribe

    • Unsubscribing and resubscribing overview
    • Candidate unsubscribing via SMS
    • Soft unsubscribe (SMS)
    • Hard unsubscribe (SMS)
    • Candidate unsubscribing/resubscribing via web widget
    • User unsubscribing/resubscribing a candidate
    • Employee Communications: Email unsubscribe/resubscribe
    • Candidate resubscribing via SMS
    • Candidate unsubscribing via email
    • Candidate resubscribing via email
    • Manage Preferences page

    A.I. Assistant Numbers (phone numbers)

    • Phone numbers overview
    • Edit phone numbers and keywords
    • Employee Communications phone numbers
    • Referral phone numbers
    • Campaign and outreach phone numbers
    • Event phone numbers and keywords
    • Employee phone numbers
    • Phone number and toll free Keywords

    Keywords

    • Short code keywords: Configuration and use
    • Dynamic QR codes
    • Event keywords

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