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    • Home

    Getting Started

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Getting Started
      Setting up your calendar Managing your alerts Additional Settings
    • Workday Feature Descriptions
    + More

    Getting Started

    • Navigating the system
    • Taking next steps on a candidate
    • Log in and out of your account
    • Reset passwords and enable additional security options
    • My Profile
    • Account accessibility options
    • Searching for candidates
    • Paradox's AI offerings
    • Paradox Franchise Customer Support Experience
    • Paradox Navigation Training

    Setting up your calendar

    • Set initial calendar availability
    • Define your default interview preferences
    • Authenticate your connected calendar
    • Set open interview times
    • Set individual time zone
    • Update your calendar for busy days, vacations, and holidays

    Managing your alerts

    • Managing your web, email, and SMS alerts
    • Web/CEM alerts
    • Watcher Alerts: Tracking candidates
    • Get notified when a candidate wants to opt out of communications
    • Get alerted when new candidates arrive in your inbox or send you a message
    • Get notified when a candidate schedules, reschedules, and cancels an interview
    • Tracking previous day activity
    • Designate and get alerted on keywords used by candidates or employees
    • Receive alerts when tagged in a note
    • Limit the timeframe of when you receive push notifications
    • Watcher Alerts: Configuration guide

    Additional Settings

    • Adding a personal assistant
    • Adding an alternate interviewer for scheduling
    • WCAG / Accessibility
    • Select your platform language
    • Setting default homepages

    Popular Articles

    1. Managing your web, email, and SMS alerts
    2. Set initial calendar availability
    3. Watcher Alerts: Tracking candidates
    4. Taking next steps on a candidate
    5. Navigating the system
    6. Reset passwords and enable additional security options
    7. Define your default interview preferences
    8. Set open interview times
    9. Conversational Interview Scheduling

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