Paradox Assist is your in-platform AI assistant, built to help you handle interview logistics, manage jobs, move candidates through the hiring process, and get answers through a single conversation.

Configuration

To activate Paradox Assist, your account requires Contextual AI to be enabled and requires administrative consent. 

Please contact your Company/Account Admin to ensure that you are able to use this functionality.

Confirm the use of assist and content responsibility

The first time any user interacts with Assist, a final acknowledgment is required in the chat window to ensure users understand the following: 

• Acknowledge Use: Users must select Confirm in the one-time Use of Assist modal to acknowledge and consent to the use of Contextual AI for completing tasks.
• Content Responsibility: This step also confirms that you are responsible for the final output of any content generated by Assist. You must review and either approve or edit all draft content before it is used or sent.

Completing daily actions with assist

Assist can help you manage key recruitment tasks and complete multi-step actions without any manual work on your end.

Calendar and availability management

Paradox Assist can manage your calendar and schedule interviews by checking upcoming interviews and managing availability. You can request actions like, "Remove my availability for next week" or “Schedule a 30-minute phone interview with [hiring manager].”

View, filter, cancel, and reschedule interviews

Assist can retrieve all interviews you have access to across any status and let you take action without leaving your conversation. You can ask your AI Assistant things like, "Show me my interviews coming up this week," "Can you help me reschedule my interview?" or "Cancel [candidate name]'s interview."

Click here to learn more.

Reschedule interviews

 

 

Cancel interviews

 

 

Candidate and job operations

Paradox Assist can easily locate the jobs and candidates in your account. You can find this data with requests like, "Can you show all Scottsdale jobs that are currently open?" or "Can you show me all candidates that applied to the software engineer position in London?"

Job search

 

 

Candidate search

 

 

Access help site articles 

For on-demand, self-service support and guidance on any Paradox questions you might have, Paradox Assist pulls relevant information and linked articles from the Paradox help site.

You can access these sources directly by selecting the link. It will take you to the appropriate help site article for more detailed information.

Move candidates along in the hiring process

Your AI Assistant can move candidates along in the hiring process or provide information about a candidate’s hiring journey upon request. Click here to learn more.

How Assist completes tasks

When you ask Assist to complete a task, it follows a structured, transparent process to ensure accuracy and user control.

• Request and Clarification: Assist analyzes your input, determines the necessary steps, and sends a clarification message outlining the planned process.
• Action Confirmation: For all requests that change or modify data in Paradox (such as cancelling interviews or editing availability), Assist requires you to select the Confirm or Cancel buttons before any action is taken.
• Task Transparency: For multi-step tasks, a real-time task breakdown component displays. Select the component to view each step Assist is completing and its current status, keeping you informed as the request is processed.
• Actionable Output: Results are presented in a focused, easy-to-read format (such as an interview card or a list of jobs) directly within the chat window, providing context and next steps.

Starting and pausing an action

You maintain complete control over Assist at all times. While Assist processes a request, the Send button in the conversation changes to a Pause button, allowing you to immediately pause the current task as needed. Assist retains the context of your original request, allowing you to easily type and send more information to refine or correct your instructions.

Where to access Assist

Paradox Assist is available on all pages within Paradox. You can select the widget in the lower-right corner of any page in the CEM to access Paradox Assist.