The time zone used for scheduling is based on the settings selected in Client Setup. Please contact users with full access to Client Setup to make any adjustments.

Candidate timezone method priority order

During Implementation, your CS Representative will work with your team to set the priority order of how the system will look for a candidate's timezone. The default order of timezone methods include the following:

1. Timezone Override (cannot be removed or reordered)
2. Candidate IP Address
3. Candidate's Assigned Location
4. 1:1 Interview Attendee
5. Candidate’s Home Address
6. Candidate’s Interview Location
7. First Selected Interviewer (cannot be removed or reordered)

Timezone method logic

Review the logic tied to each timezone method.

• Timezone Override – This option refers to when users manually update the timezone when scheduling an interview and will always be listed in this list. It cannot be removed or reordered.
• Candidate IP Address – If the candidate's IP Address is unknown, then the next timezone method in the list will be used.
• Candidate's Assigned Location – If the location's timezone is not set for the candidate's location or the candidate's location is Unassigned/Remote, then the next listed timezone method will be used instead.
• 1:1 Interview Attendee – If there are multiple attendees or a Round Robin group (RRG) listed as the interviewer, then the next timezone method in the list should be used. Round Robin groups with only one possible interviewer should use that user’s timezone instead of the fallback.
• Candidate’s Home Address – If the candidate's home address is unknown, then the next timezone method should be used. Otherwise, the most recent value for the candidate's home address, whether brought in via API or stored as an attribute, will be used. 
• Candidate’s Interview Location – If the interview is not in-person or a group interview, then the next timezone method should be used. 
• First Selected Interviewer – This option will always be listed last and cannot be removed or reordered in the list due to the way the system logic is setup. If the selected options aren't available for the candidate, then the system will fall back on the first selected, required interviewer's timezone.

Additional logic

While the time zone presented to the candidate is based on the above settings, it is also important to note the following:

• Daylight Savings Time. If a multi-day interview request is sent to a candidate when daylight savings starts or ends, then all time zones will display in either MDT or MST, even if one day is not in that time zone, because the system cannot send multiple time zones in the same interview request. However, the candidate and user will need to be aware that any days set before or after daylight savings will be in the other time zone.

Default timezone format

You can choose the default timezone format used in candidate scheduling communications for all newly created locations in your account. Existing locations are not affected when this setting is changed. You can select between the following options. The following options are available:

• Abbreviated (ex: MST)
  • Note: This is the default for new and existing accounts.
• Full Name (ex: Mountain Standard Time)
• UTC Offset (ex: UTC-07:00)

Default time format

You can choose the default time format used in candidate scheduling communications to apply to all newly created locations in your account. Existing locations are not affected when this setting is changed. The following options are available:

• 12 Hour (ex: 1:00 pm)
• 24 Hour (ex: 13:00)