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    • Home

    Candidate and User Engagement

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Getting Started
      Setting up your calendar Managing your alerts Additional Settings
    • Daily Processes
      Candidate Inbox Candidate Profile My Calendar/Calendars Browser Extension My Jobs Approvals Engine Manual and Common Scheduling Practices Form I-9 processes Forms & Offers Recruiting Dashboard Paradox Assist
    • Candidate and User Engagement
      Campaigns Conversation Builder Surveys Channels/Phone Numbers Talent Community Voice Web Management Analytics & Reporting Data Privacy Career Sites Multilingual Source Tracking
    • Management Tools
      Job Management Scheduling Security Journeys Content Management System (CMS) Multiple Brands Workflows Users, Roles and Permissions Data Feeds Location Management Lookup Tables Assistant Messaging Company Information Client Setup System Attributes Integration Center Workday Implementation
    • Contextual AI
      Knowledge Training Library
    • Conversational Events and Campus
      Conversational Events Campus Events
    • Employee Communications
      Communications App Employee Management
    • Release Notes
      2026 2025
    • Workday Feature Descriptions
    • Troubleshooting
    + More

    Candidate and User Engagement

    • Sending messages to candidates using messaging templates
    • Redirect internal candidates
    • Candidate SMS communication hours
    • Referrals (ERP) experience
    • Tracking pixels
    • Paradox Native App
    • Paradox app: Region selector
    • Referrals: Configuration guide

    Campaigns

    • Campaigns page
    • Message campaigns
    • Conversation campaigns
    • Talent Community Invitation campaigns
    • Survey campaigns
    • Scheduling campaigns
    • Event invitation campaigns
    • Drip campaigns
    • Campaign's audience builder
    • Campaign metrics
    • Campaigns token list
    • Create a multi-brand campaigns
    • Apply Invitation campaigns logic
    • Campaigns: Targeting candidates twice/cloning a lead
    • Event scheduling with campaigns
    • Multi-brand campaigns: Configuration guide
    • Create an Apply Invitation campaign
    • Event invitation campaigns: Candidate experience

    Conversation Builder

    • Conversation Builder overview
    • Conversation templates
    • Dynamic ATS conversations
    • Follow-up questions and conversations
    • Equal Employment Opportunity (EEO)
    • Conversation Builder token list

    Surveys

    • Surveys overview
    • Create a survey
    • Anonymous surveys
    • Candidate Interview Feedback survey: Configuration guide
    • Survey tokens list
    • Multi-select surveys
    • Manually send a survey
    • Automatically send a survey
    • Add a Candidate Interview Feedback survey to a process

    Channels/Phone Numbers

    • Phone number registration form (10DLC)
    • Phone number registration (10DLC): Configuration guide
    • Create phone numbers
    • EU SMS and region recognition
    • Deactivated / Retired phone numbers
    • Spam and blacklisting
    • SMS opt-in message (welcome message)
    • Deactivated/Retired phone numbers
    • Countries where SMS and WhatsApp are not supported

    Talent Community

    • Talent Community configuration
    • Community-specific widget
    • Community Management overview
    • Talent Community page
    • Talent Community filters
    • Create a Talent Community conversation
    • Create a talent community
    • Edit talent communities
    • Mark a talent community as inactive/active
    • Manually adding a candidate to a talent community

    Voice

    • Voice on web assist
    • Voice on web widget

    Web Management

    • Web Management page
    • Widget Conversations
    • Landing Sites
    • Recruiting Sites
    • Scheduling Sites
    • Facebook page

    Analytics & Reporting

    Data Privacy

    • Data privacy (GDPR/CCPA): Candidate viewing and managing profile information
    • Terms & Conditions
    • Data privacy admin contact
    • Candidate self update in the Capture stage
    • Updating candidate information

    Career Sites

    • Conversational Career Sites
    • Site Studio: Configuration and use

    Multilingual

    • Multilingual capabilities
    • Multilingual: Configuration guide
    • Real-time translation on the fly for candidates engaging in chat
    • Multilingual candidate and employee engagements
    • Automatic translation in the platform language

    Source Tracking

    • Source Tracking overview
    • Source tracking: Categories
    • Source tracking: Add or edit a custom tracking category
    • Source Tracking: Source tracking dashboard
    • Source tracking: Apply a source value
    • Source Tracking: Source management

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