Browser extension: SAP SuccessFactors embedding
Updated at August 19th, 2026
Table of Contents
If you utilize SAP SuccessFactors as your ATS, you have the option of embedding the browser extension in the candidates list, allowing you to easily open a candidate’s conversation with your AI Assistant and correspond with them as needed.
Configuration
Step #1: Enable this feature
Contact your CS Representative to enable this feature for you.
Step #2: Download the browser extension
If you haven't downloaded the browser extension yet, then follow the steps here to ensure it is downloaded on your browser.
Paradox icon in candidate list
While working in SAP SuccessFactors, you can click the Paradox icon listed next to the preferred candidate’s name in the Candidates list to open their conversation with your AI Assistant in the browser extension.
Add the candidate to the CEM
When adding a candidate via the browser extension, the name fields (First Name and Last Name) must contain only alphabetic (A-Z, a-z) characters. Non-alphabetic characters—including non-Latin scripts (such as Japanese, Chinese, etc.), numbers, and special characters (such as parentheses)—are not supported and will result in an error.
Note: This functionality will only be available when the setting for adding candidates in SAP SuccessFactors is enabled for your account.
If the candidate does not exist in the CEM, an Add New Candidate page will load in the browser extension with the information saved in SAP SuccessFactors. Enter in the candidate's corresponding location and then add any additional details before clicking Add Candidate. This will add the candidate to the CEM.
Candidate Not Found warning
If you receive a Candidate Not Found message after selecting Add Candidate, then the browser extension will open to the Candidate Inbox. This is due to the fact that the ability to add a candidate from SAP is disabled.
Contact your manager if this capability was disabled in error.
FAQs
The embedding won't work for me. How can we troubleshoot this issue?
Notify your CS Representative and have them check to see if your SAP SuccessFactors URL was entered on the backend correctly.