Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    English (US)
    MX Spanish (Mexico)
    CA French (Canada)
    US English (US)
    • Home

    Management Tools

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Getting Started
      Setting up your calendar Managing your alerts Additional Settings
    • Daily Processes
      Candidate Inbox Candidate Profile My Calendar/Calendars Browser Extension My Jobs Approvals Engine Manual and Common Scheduling Practices Form I-9 processes Troubleshooting Forms & Offers
    • Candidate and User Engagement
      Campaigns Conversation Builder Surveys Channels Talent Community Voice Web Management Analytics & Reporting Data Privacy Career Sites
    • Management Tools
      Job Management Scheduling Security Journeys Content Management System (CMS) Multiple Brands Workflows Users, Roles and Permissions Data Feeds Location Management Lookup Tables Assistant Messaging Company Information Client Setup System Attributes Integration Center
    • Contextual AI
      Knowledge Training Library
    • Conversational Events and Campus
      Conversational Events Campus Events
    • Employee Communications
      Communications App Employee Management
    • Release Notes
      2025 2026
    • Workday Feature Descriptions
    + More

    Management Tools

    • Resume Matching / Parsing
    • Paradox's supported browsers
    • Employer Tax Information
    • Custom confetti
    • Track hiring team's performance

    Job Management

    Scheduling

    • Set scheduling reminders for candidates and interviewers
    • Interview status available actions
    • Paradox's scheduling options
    • Microsoft 365 (O365) integration overview
    • Microsoft 365 integration: Configuration guide

    Security

    • Paradox public IP addresses
    • Single Sign On (SSO)
    • System verification for both candidates and users
    • User multi-factor authentication (MFA)
    • Candidate multi-factor authentication (MFA)
    • Whitelist your company's IP addresses for API access
    • Employee ID as your login method
    • reCAPTCHA protection on widgets
    • Employee login identifier security measure
    • SMS pumping fraud security measure

    Journeys

    • System Journeys overview
    • Creating next steps
    • Journey Automation stages
    • Create a new Candidate Journey
    • Manage Journey stages and statuses
    • Journey status mapping

    Content Management System (CMS)

    • Q&A overview
    • Q&A: Configuration guide
    • Uploading a customer knowledge base
    • Natural Language Processing (NLP)
    • Download, upload, and publish the CMS
    • Q&A section descriptions and actions
    • Edit assistant Q&A responses
    • Adding custom Q&A topics
    • Multilingual CMS overview
    • Available tokens within the CMS
    • Sample prompts presented in a conversation with candidates/employees
    • Content quality score
    • Sending an AI contact card to employees
    • Mass action functionality in the CMS
    • Creating a Q&A multilingual knowledge base
    • Manage topic conflicts in the CMS
    • Multilingual CMS: Configuration guide

    Multiple Brands

    • Multi-branding overview
    • Multi-branding and Events
    • ADP WOTC: Multi-brand support
    • Add or deactivate a brand
    • Assign brands to jobs
    • Utilize brands in Assistant Responses (CMS)
    • Add a candidate's assigned brand to their Candidate Summary
    • Use brands in your widgets and landing sites
    • Use keywords and phone numbers by brand

    Workflows

    • Workflows Builder overview
    • Workflows: Send by communication preference
    • Conditional workflows
    • Workflow alerts
    • Workflow Builder token list
    • Workflows page
    • Create a workflow to automate parts of the hiring process
    • Workflows logic

    Users, Roles and Permissions

    • Granting permission to view candidates
    • Enable login access for basic and limited users
    • Permissions troubleshooting
    • Roles and Permissions: Default Role Matrix
    • User API access
    • Impersonate / proxy another user
    • Add and manage users

    Data Feeds

    • Data Feeds overview
    • Job feed technical guide
    • Data Feeds: Viewing a file upload's information
    • Data Feeds: Manage errors
    • Data Feeds: Pause or stop a feed
    • One-time and scheduled feeds
    • Upload one-time Data Feed files
    • Schedule an SFTP import Data Feed file

    Location Management

    • Location Management overview
    • Remote locations
    • Add an area folder in Location Management
    • Add and manage locations in Location Management
    • Deactivate and reactivate locations
    • Add or edit user access to locations

    Lookup Tables

    Assistant Messaging

    • Assistant Messaging overview
    • Assistant Messaging: Edit, add, and delete messages
    • Assistant Messaging: Tokens available
    • Assistant Messaging: Available system areas where messages are used

    Company Information

    • Company Information overview
    • Company Information: Details section
    • Company Information: Email branding section
    • Company Information: Brand Management section
    • Company Information: Contextual AI
    • Company Information: Voicemail Customization section

    Client Setup

    • Client Setup overview
    • SCIM process
    • Zoom Admin integration
    • Google Meet integration
    • Custom alert emails (Send Paradox emails from a client email address)
    • Microsoft Teams integration
    • Enhanced job ID
    • Client Setup: Account Overview
    • Client Setup: Analytics Dashboards
    • Client Setup: Apply
    • Client Setup: Approvals
    • Client Setup: Assessments
    • Client Setup: Automation
    • Client Setup: Campus
    • Client Setup: Campaigns
    • Client Setup: Contextual AI
    • Client Setup: Conversational Events
    • Client Setup: Dashboard
    • Client Setup: Data Privacy
    • Client Setup: Employee Communications
    • Client Setup: Forms & Offers
    • Client Setup: Integrations
    • Client Setup: Job Management
    • Client Setup: Job Search
    • Client Setup: More
    • Client Setup: Multilingual
    • Client Setup: NLP
    • Client Setup: Olivia Assist
    • Client Setup: Q&A
    • Client Setup: Referrals
    • Client Setup: Site Studio
    • Client Setup: Scheduling
    • Client Setup: Talent Community
    • Calendar integration: Office 365
    • Calendar integration: Exchange
    • Calendar integration: Google
    • Basic/Limited User calendar integrations

    System Attributes

    • Candidate Attributes
    • Custom Attributes
    • Dynamic Address, Experience, and Education Attributes
    • List select-enabled System Attributes
    • Profile-Level Attributes
    • Employee Attributes
    • Job Attributes
    • Event Attributes
    • Interview Feedback Attributes
    • Location Attributes
    • Mask or encrypt attributes
    • Filtering with list-select attributes
    • Campus attributes

    Integration Center

    • Integration Center overview
    • Using Authentication Requests and OAuth
    • Jinja/Python Library
    • Jinja function list (filters and descriptions)
    • Jinja snippets
    • Comprehensive Jinja date and time format specifiers
    • Mapping payload response and header values to System Attributes
    • Request map / response map functions
    • Requests with x-www-form-urlencoded data
    • Requests with multipart/form-data
    • Exporting mapped values from sheets setup guide
    • Integration Center Requests list
    • Outbound Requests
    • Formatting dynamic offer/form components
    • Inbound Requests
    • Authentication Requests
    • Global Values
    • Audit Logs
    • Mapped Values
    • Authentications

    Popular Articles

    1. Microsoft 365 (O365) integration overview
    2. Recruiting Dashboard
    3. January 2026, 2.5.8 Release Notes
    4. February 2026, 2.5.9 Release Notes
    5. Client Setup overview
    6. April 2026, 2.6.1 Release Notes
    7. August 2025, 2.5.3 Release Notes
    8. July 2026, 2.6.4 Release Notes
    9. Managing your web, email, and SMS alerts

    Copyright 2026 – Paradox.

    Knowledge Base Software powered by Helpjuice

    Expand