Assistant Messaging allows your AI Assistant's messages to be customized based on your team's needs. Multiple messages can be configured so that your AI Assistant can respond differently each time an invalid response is given.

Navigation

Navigate to the Assistant Messaging page by following the steps below.

1. Select All Apps in the top left corner of the header and then the Settings app. 
2. When the Settings page opens, select Assistant Messaging under Platform.

Assistant Messaging page

The Assistant Messaging page is where you can configure your AI Assistant's messages to reflect your brand and/or company better. Every system area listed on this page includes default messaging so that your AI Assistant is ready right away for interaction, but as your team views these interactions over time, adjustments may need to be made to better serve your candidates.

Customizations can be made for Email, SMS, WhatsApp (if enabled), and MS Teams (if enabled, for Connected Apps, Interview Scheduling, and Events).

Search functionality

You can select from the following options to search across Assistant Messaging and quickly locate any communication:

• Audience – Select between Candidate or Employees as the audience.
• Language – Select the desired language.
• Search – Write keywords to search across Assistant Messaging contents in the account.

Results match any part of the message title or content. Select a result to open it directly for editing.

Relevant documentation

View a full list of relevant documentation to the Assistant Messaging feature here.

Permissions

By default, only Paradox Admins will have access to Assistant Messaging. However, users can be given access to upload documents and manage generated responses via the Assistant Messaging permission.

FAQs