The following article outlines important logic tied to Worflows.

Candidate Status Updated logic

• If the outcome configured in the conversation moved the candidate to Capture Complete first, they will also skip any trigger created for the Capture Complete status in the workflow.
  • Steps:
    1. This candidate applied to a job via capture conversation.
    2.  The candidate was moved to the Capture Complete status. This will skip the trigger workflow set for this status of this candidate.
    3. The candidate was moved according to the job outcome.
  • For example, the outcome for a job is to move to Hiring Event: Invite to Interview, but in the CEM, they will still show going to Capture Complete first. If there are any workflows setup to trigger on the condition of moving to Capture Complete, they will not work in this case.

Job Status Updated logic

• Moving a candidate to another status will not cancel pending and active interviews. This functionality will be updated in a later release.
• Job is Closed as a job status applies to the following cases of closing a job:
  • Job manually turned OFF via My Jobs.
  • Job being turned OFF via CVO automation.
  • Job being turned OFF via Olivia Assist query.
• Job Status Update tasks can be added at any point in the workflow, but it will display at the end of the workflow task list view.
• When a user turns off a job that has the Candidate Journey selected for this workflow, then all candidates in statuses that match the Select Journey Statuses will be mass moved into the Move Candidate To status listed in the workflow.

Delayed Actions/Triggers logic

• Workflow triggers have an automatic 3 second delay added to the Start Point set in order to make sure that all Candidate Attributes have been saved.
  • If a delay is set for a workflow, then regardless of business hours, the delay will start, but if the duration of the delay would send a message outside the candidate communication hours, then the workflow communication will be delayed further until the beginning of the next block of candidate communication hours.

Traitify Assessment logic

• If you have Traitify Assessment enabled for your account, then the system will wait for the candidate's results to save within its attribute before initiating the workflow assigned to the Assessment Complete status.