Automatic translation in the platform language
Updated at September 2nd, 2026
Table of Contents
Several different aspects of the platform can or will be automatically translated to assist in helping you work more efficiently.
Candidate Inbox
When enabled for your account, candidate conversations will be automatically translated into your selected platform language. To view the message in its original language, simply click the View Translation text under the preferred message in the Conversation box of the Candidate Profile.
Language detection
Paradox allows for automatic language detection, depending on the specific product, feature, or action, which are listed below:
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Page Language Targeting
- If a URL has a specific language tag on it, your AI Assistant will start the conversation in that language.
- This setting is toggled in Web Management on the specific widget.
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Browser Language & Country Code
- The conversation is translated based on the candidate’s preferred browser language.
- The translation may also come from the country code if a candidate initiates conversation via SMS.
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Candidate Request
- The candidate asks your AI Assistant to speak to them in a different language within the conversation.
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Candidate Speaking
- Your AI Assistant sets the candidate's language preference based on the first message they send, as long as the message includes 3 or more words.
- In order to switch languages mid-conversation, the candidate needs to explicitly ask your AI Assistant.
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Candidate Attribute
- Once your AI Assistant learns a candidate’s language preference, they will store that information in the Candidate Profile to provide a seamless hiring experience.
Note: If a candidate is in a Job Search or Apply conversation and the language that they are speaking/requesting is not a configured candidate language, then they will not receive translations. Please reach out to your CS Representative to add a new language for your candidate(s).
Auto-translation feature
In several parts of the platform, the auto-translation action is available for use by your CS Representative only. If you want any feature within the platform to be auto-translated, contact your CS Representative for assistance.
Translation on the fly
The following products/features use Translation on the Fly, meaning that they can be created and managed in English and will automatically translate into the candidate's or user's preferred languages when the candidate/user interacts with them. These include:
- Q&A widgets
- Surveys
Click here to learn more.