Paradox allows for multiple multilingual capabilities that support your global candidate and employee base. These capabilities include updating a user's default platform language, hosting multiple translations for candidate and employee engagements, automatic translation, and translations on the fly.

While some functionality is available to users, other functionality can only be used when a user role is granted access or entirely restricted to only your CS Representative.

Types of languages and features available

Language selections are available for both users and candidates. Available languages must be selected on the backend by your CS Representative for both offerings.

• Platform languages – These are the languages that the CEM's UI will be translated into for users. A user's platform language selection can be made within their My Profile (described in the next section). Click here to learn more.
• Candidate languages – These are the languages that your AI Assistant can use to converse with candidates. Click here to learn more.

When it comes to both platform and candidate languages, there are two types:

• Validated languages – Languages that are used the most and the most consistently updated in the system. View these validated languages below.
• Available languages – Languages that are about 70% accurate but may need additional updates as they are regularly used. NLP can help train Olivia to understand better and use these languages, but this may take some time. View these available languages below.

Default platform language

Every user who has login access to the CEM can update their platform language so that all pages within the CEM are in their preferred language. Updating this language selection will not impact other users' platform languages. Click here to learn more.

Creating a multilingual Q&A knowledge base

You can configure your Content Management System (CMS) to support translations in multiple languages with either direct translation, automatic translation, or translation on the fly. Learn more here.

Relevant documentation

Learn more about the Multilingual feature here.