Candidate Interview Feedback surveys allow your interview attendees to provide their immediate feedback on a candidate after interviewing them. This information can then be used to assist hiring teams in selecting the best candidate for a position.

Configuration

Step #1: Enable this feature

You will first need to request that this feature be enabled for your account from your CS Representative. When enabled, complete the following steps.

Step #2: Create an Interview Feedback survey

You will first need to create the Interview Feedback survey that you want interview attendees to complete. To do this,

1. Click the All Apps button in the top left corner of the header.
2. Select Surveys in its dropdown menu.
3. When the Surveys page opens, open Interview Feedback under Employees in the left panel.
4. Click the + Create New Interview Feedback button in the top right corner of the Interview Feedback list.
   
   
    
5. When the survey opens, follow this process for building out survey questions.
   • Note: You will also have the option to tie Interview Feedback Attributes to the interview attendee’s response. Multiple interview attendee responses can be stored under the same attribute. To do this, 
     1. Click the + Add System Attribute button within a question.
     2. Select the attribute associated with this answer. 
        • Note: Contact your CS Representative if you want custom Interview Feedback Attributes created for your surveys.
6. Once the survey is completed, ensure to publish it to mark it as active.

Step #3: Add Interview Feedback to a process

Once the preferred feedback surveys are completed, you will then need to add them into your processes to ensure that interview attendees are notified to complete this feedback portion of the interview process. Currently, feedback can only be requested while a candidate is in a Scheduling stage.

To do this, complete the steps below for the preferred product(s)/feature(s).

Assign Interview Feedback to a job

1. Navigate to the Jobs page.
2. Open the preferred job.
3. Navigate to the Candidate Journey section.
4. Scroll down to the Scheduling stage of the selected Journey.
5. Select the preferred feedback survey from the Select Candidate Interview Feedback selector.
6. When selected, a Notification Channel selector will then display. Select the notification channel that will be used in sending this survey.
   • Note: The default channel is the Candidate Profile, which cannot be deselected.
7. Save the section.
8. Publish the job.

Assign Interview Feedback to an event

When creating or editing an Interview Session from the Schedule section of an event, the option to add interview feedback will be listed under the Interview Details section. Click + Add Interview Feedback.

Select the preferred feedback survey from the Select Candidate Interview Feedback selector. When selected, a Notification Channel selector will then display. Select the notification channel that will be used in sending this survey.

• Note: The default channel is the Candidate Profile, which cannot be deselected.

Assign Interview Feedback to a conversation

Interview feedback can be added to your conversation templates or your custom conversations.

Assign Interview Feedback to a conversation template

1. Click the All Apps button in the top left corner of the screen.
2. Click Settings from the menu that opens.
3. When the Settings page opens, click Conversation Builder under the Automation section.
4. Select a prebuilt conversation or a template to use in order to establish screening questions.
5. Scroll to the very bottom to build actions into the conversation so you can establish certain screening criteria.
6. At the bottom of the conversation in the Screening and Actions section, you can have your AI Assistant automatically schedule the candidate by selecting Schedule Interview in the dropdown menu.
7. Edit the text box that displays as needed.
8. Select the Configure button to open the Configure Auto Scheduling slide-out drawer.
9. In the Configure Auto Scheduling slide-out drawer, edit the interview details.
10. In the Interview Feedback section, select the Interview Feedback and Notification Channel using the dropdown menus.
11. In the lower-right corner of the slide-out drawer, select the Save button.
12. Save and publish the conversation.

Assign Interview Feedback to a custom conversation

1. Click the All Apps button in the top left corner of the screen.
2. Click Settings from the menu that opens.
3. When the Settings page opens, click Conversation Builder under the Automation section.
4. Click + Add Conversation.
5. Select Add Custom Conversation.
6. Follow the steps in the Custom Conversations article to build out questions and conditional paths as needed.
7. At the bottom of the conversation in the Screening and Actions section, select the Schedule Interview action type.
8. Edit the text box that displays as needed.
9. Select the Configure button to open the Configure Auto Scheduling slide-out drawer.
10. In the Configure Auto Scheduling slide-out drawer, edit the interview details.
11. In the Interview Feedback section, select the Interview Feedback and Notification Channel using the dropdown menus.
12. In the lower-right corner of the slide-out drawer, select the Save button.
13. Save and publish the conversation.

Multiple feedback triggers set

If multiple feedback tiggers are set for the same candidates, such as on both the job and the workflow assigned to the candidate, then the system will only send out one survey and will base its feedback configuration on the process setup for the below products in the following hierarchy:

1. Job
2. Event
3. Journey Targeting
4. Workflow

Employee experience and logic

Click here to learn about the employee's experience in completing and viewing Candidate Interview Feedback.

Permissions

By default, the following users will have access to creating Candidate Interview Feedback surveys. Interview attendees will have access by default to complete these surveys.

FAQs