Paradox provides a native, self-service 10DLC (10-Digit Long Code) registration system that allows teams to submit, manage, and monitor SMS compliance directly within the CEM.

Product dependencies

Requires: Phone Numbers

Use cases

• New Implementation: Your team needs to register a new brand to begin SMS outreach in the US/Canada.
• Account Scaling: Your team creates a new CEM account and needs to associate it with an existing, approved 10DLC brand.
• International Expansion: Your team operating outside the US/Canada needs to unlock the Channels page without a 10DLC requirement.
• Internal Oversight: A CS or Support team member needs to check the live status of your registration.

Submit a new 10DLC Registration Form

1. Select the All Apps button in the top left corner of the page and then Settings in its drop-down menu. 
2. When the Settings page opens, select Phone Number Registration in the Platform section.
3. The Phone Number Registration will then open. Select Start 10DLC Onboarding.
4. Review the 10DLC Onboarding modal and select Start 10DLC Onboarding to open the multi-page drawer.
5. Update the following details for company information:
   • Legal Business Name: Enter the exact legal name as registered with your EIN. This name will be displayed on messages sent to candidates.
   • Doing Business As (DBA): Complete only if your business operates under a different name than the legal entity.
   • Country: Select the country of registration.
   • Business Street Address: Enter the official registered physical address.
     • Note: Using a local branch or different address than what is on file with the IRS may cause a registration mismatch.
   • City, State/Province, and Postal Code: Ensure these match your legal tax filings.
   • Business Type: Select one of the following legal structures:
     • Co-operative
     • Corporation
     • Limited Liability Corporation (LLC)
     • Non-profit Corporation
     • Partnership
     • Sole Proprietorship
     • Company Status: Select the appropriate status:
     • Government
     • Non-profit
     • Private
     • Public
6. Select Next in the top right corner of the page.
7. Provide the following tax and operational information:
   • Registration Type: We recommend selecting EIN (Employer Identification Number).
   • Registration Number: Enter the EIN exactly as it appears on your tax documentation for the company name provided in the Company Information section.
   • Industry: Select the primary industry that best represents your business.
   • Website: Provide a valid company website URL.
   • Regions of Operations: Indicate all global regions where your business operates:
     • USA and Canada
     • Africa
     • Asia
     • Europe
     • Latin America
8. Upload a PDF or JPG of your CP-575 form.
   • Note: This document is required to verify the company name, EIN, and address. If based outside the US, upload the most relevant legal business documentation.
9. Select Next in the top right corner of the page.

8. Designate the primary individual responsible for brand compliance and identity verification:
   • Enter Contact Details: Provide the First Name, Last Name, Email Address, Business Title, and Phone Number.
   • Identity Verification: After approval, The Campaign Registry will send a verification email to this POC (from noreply@auth.campaignregistry.com).
   • Complete Verification: The POC has 7 days to click the verification link before it expires.
   • Responsibility: This user acts as the official contact for any future carrier-led audits. In-CEM Pendo alerts will target this user if the form is left incomplete.
9. When all fields are completed and reviewed, select Submit Form.
   • Note: Need to complete the form at a later time? Simply select Save as Draft in the bottom left corner to save the progress you've made. If a user returns to an open form, selecting Complete 10DLC Onboarding allows them to continue from the previously saved draft or Start New to overwrite existing fields.
10. In the warning that opens, select Submit.
    • Warning: Once submitted, the form cannot be edited by the client, though responses remain viewable.

Permissions

Grant/restrict access

The Phone Number Registration parent permission provides users access to the Phone Number Registration page in the account with the following access levels:

• Full Access: User can view the Phone Number registration page.
• No Access: User cannot view the Phone Number registration page.