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    • Home
    • Management Tools

    Content Management System (CMS)

    Contact Us

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    • Getting Started
      Setting up your calendar Managing your alerts Additional Settings
    • Daily Processes
      Candidate Inbox Candidate Profile My Calendar/Calendars Browser Extension My Jobs Approvals Engine Manual and Common Scheduling Practices Form I-9 processes Troubleshooting Forms & Offers
    • Candidate and User Engagement
      Campaigns Conversation Builder Surveys Channels Talent Community Voice Web Management Analytics & Reporting Data Privacy Career Sites
    • Management Tools
      Job Management Scheduling Security Journeys Content Management System (CMS) Multiple Brands Workflows Users, Roles and Permissions Data Feeds Location Management Lookup Tables Assistant Messaging Company Information Client Setup System Attributes Integration Center
    • Contextual AI
      Knowledge Training Library
    • Conversational Events and Campus
      Conversational Events Campus Events
    • Employee Communications
      Communications App Employee Management
    • Release Notes
      2025 2026
    • Workday Feature Descriptions
    + More

    Content Management System (CMS)

    • Q&A overview
    • Q&A: Configuration guide
    • Uploading a customer knowledge base
    • Natural Language Processing (NLP)
    • Download, upload, and publish the CMS
    • Q&A section descriptions and actions
    • Edit assistant Q&A responses
    • Adding custom Q&A topics
    • Multilingual CMS overview
    • Available tokens within the CMS
    • Sample prompts presented in a conversation with candidates/employees
    • Content quality score
    • Sending an AI contact card to employees
    • Mass action functionality in the CMS
    • Creating a Q&A multilingual knowledge base
    • Manage topic conflicts in the CMS
    • Multilingual CMS: Configuration guide

    Top Topics in the CMS

    • Top Topics: Configuration and overview
    • Dynamic Top Topics
    • Manually add top topics in the CMS
    • Default Candidate Q&A Top Topics
    • Default Employee Q&A Top Topics

    Onboarding Portal: Review Q&A responses

    • Using the Onboarding Portal to review Q&A responses
    • Test your assistant's knowledge when managing topics from the Onboarding Portal

    Audience Builder

    • Audience Builder overview
    • Create candidate audiences for Q&A
    • Create employee audiences for Q&A
    • Add an audience to a Q&A response
    • Edit, delete, or deactivate audiences
    • Employee Audiences: Targeting rules logic

    Media Library

    • CMS Media Library overview
    • Add media content to the Media Library
    • Manage content in the Media Library
    • Delete media content from the Media Library
    • Add media content to assistant responses, event conversations, and forms

    Your AI Assistants

    • AI Assistant identities
    • Add and manage assistants in your account
    • Create and manage teams of assistants

    Job Search Results Builder

    • Job Search Results Builder overview
    • Updating the way jobs are listed in job search
    • Updating the information displayed when selecting a job from within job search
    • Job posting page shown within job search
    • Add and manage fields/data that displays in the Job Search Results Builder
    • Create and edit conditions for the job details shown to candidates in a job search conversation

    Messaging Templates

    • Messaging templates overview
    • Default messaging templates
    • Create a messaging template for teams to use
    • Manage messaging template copy, translations, and permissions
    • Use messaging templates throughout the system

    Popular Articles

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    3. January 2026, 2.5.8 Release Notes
    4. February 2026, 2.5.9 Release Notes
    5. Client Setup overview
    6. April 2026, 2.6.1 Release Notes
    7. August 2025, 2.5.3 Release Notes
    8. July 2026, 2.6.4 Release Notes
    9. Managing your web, email, and SMS alerts

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