Once an audience is created in the CMS, you can easily tie them to Q&A responses. This ensures that candidates and/or employees receive responses that better suite their region, company, field, and more.

Add an audience to a Q&A response

Users with full access to Candidate Assistant Responses or Employee Assistant Responses can add candidate or employee audiences, respectively, to Q&A topics in the CMS following the below process.

1. Select All Apps in the top left corner of the header and then CMS from its drop-down menu.
2. Open the Candidate Q&A list under Candidate Assistant Responses from the left panel.
3. Click into the preferred question.
4. Click into the Audience selector in the upper-left corner above the question.
5. A menu will open where you can select the audience that want you want to create an intent for. 
   • Note: If an audience is already created but not listed in this menu, then select + Add Audience, select all audiences you want to create intents for, and then select Apply to add them to the menu.
6. Add a response for both Web and SMS for that specific audience.
7. Select Save Changes in the bottom left corner of the section.
8. Select Publish to finalize the changes made.