Campaign and outreach phone numbers
Updated at September 21st, 2026
Table of Contents
Campaign and Outreach Phone Numbers are used for communications initiated by the client’s AI assistant, including outbound campaigns, Add & Screen for newly-added candidates, and Talent Community conversations.
Configuration
Users with full access to the Client Setup permission can complete the following steps.
- Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
- When the Settings page opens, select Client Setup under the Paradox Tools section.
- Client Setup will then open. Scroll down to and open the Apply section from the left panel.
- Ensure Outbound is toggled on.
- Save the page.
Create a campaign and outreach phone number
Learn more about creating a campaign and outreach phone number in the Create phone numbers article.
Use Case Notes:
- For Campaign and Outreach phone numbers, you can only provision one phone number per country. If Multi-Branding is enabled in the account, you can provision up to one phone number per brand per country.
- After provisioning a campaign and outreach phone number, ensure to confirm the brand is selected when Multi-Branding is enabled so outbound messages send from the intended brand.
Edit a campaign and outreach phone number
- Select All Apps in the upper-left corner of the header, and then select Settings.
- On the Settings page, select Channels under Platform.
- Using the Channels left-pane, select Campaign and Outreach under A.I. Assistant Numbers.
- Select the campaign and outreach phone number you want to update.
- In the Edit Campaign and Outreach Phone Number drawer, configure the following settings as needed:
- Branding (when Multi-Branding is enabled in the account)
- Surveys
- Select survey flow
You can learn more about these settings and what they do in the Edit phone numbers and keywords article.
Delete a campaign and outreach phone number
Learn more about deleting a campaign and outreach phone number in the Edit phone number and keywords article.