Referral phone numbers
Updated at September 21st, 2026
Table of Contents
Referral phone numbers are the phone numbers associated with the Employee Referral Program. Employee Referrals allow your team to acquire top tier talent all through employee engagement and sourcing.
ERP allows users to refer top tier candidates all through communicating directly with your AI Assistant either via SMS, through a landing page widget that's accessible through email, or both. This guide focuses specifically on viewing these phone numbers.
Configuration
Users with full access to the Client Setup permission can complete the following steps.
- Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
- When the Settings page opens, select Client Setup under the Paradox Tools section.
- Client Setup will then open. Scroll down to and open the Referral section from the left panel.
- Ensure Referrals is toggled on.
- Using the Select candidate communication method dropdown menu, select either SMS or Email and SMS.
- Save the page.
Create a referral phone number
Learn more about creating a referral phone number in the Create phone numbers article.
Use Case Notes:
- For Referral phone numbers, each quantity that you enter provisions two phone numbers (one on the candidate side and one on the employee side). For example, if you enter a quantity of two, Paradox provisions four phone numbers.
Edit a referral phone number
- Select All Apps in the upper-left corner of the header, and then select Settings.
- On the Settings page, select Channels under Platform.
- Using the Channels left-pane, select Referral under A.I. Assistant Numbers.
- Select the referral phone number you want to update.
- In the Edit Referral Phone Number drawer, update the Name of the referral phone number as needed.
- Toggle between the Employee and Candidate tabs to configure the settings for each side of the referral number:
-
Employee phone number settings: These are the settings for the employee referral phone number.
- QR Code Keyword
- Language
- Surveys
- Select Survey
-
Candidate phone number settings: These are the settings for the candidate referral phone number.
- Language
- Capture Conversation (this is only displayed if Capture is selected in ERP Settings)
- Surveys
- Select Survey
-
Employee phone number settings: These are the settings for the employee referral phone number.
You can learn more about these settings and what they do in the Edit phone numbers and keywords article.
If a capture conversation is required but not assigned, a warning icon displays next to the referral phone number row.
Download a referral phone number QR code
- Using the Channels left-pane, select Referral under A.I. Assistant Numbers.
- Select the desired referral phone number.
- Under the Employee tab, navigate to the QR Code section.
- Select Download.
You can share the QR code with referral materials (for example, break room postings).
Delete a referral phone number
Learn more about deleting a phone number in the Edit phone number and keywords article.