Paradox Knowledge Base

Browser extension: Cornerstone On Demand (CSOD) embedding

Published October 14th, 2025 by Kat Holtz

The browser extension can be embedded into Cornerstone On Demand (CSOD) to provide teams with quick, in-context access to Paradox’s scheduling capabilities and candidate conversation history. By scraping candidate details from CSOD and linking them to the Paradox Candidate Inbox, recruiters can efficiently manage interview scheduling for candidates

Company Information: Details section

Published July 1st, 2026 by Kat Holtz

The Details section of Company Information allows you to configure the company's profile. Navigation Complete the steps outlined here to navigate to Company Information. Details section The Details section is where the following details are stored: Logo – Add a company logo next to the account name. The size of the logo should be 82px x 21px. Accoun

Event keywords

Published September 21st, 2026 by Kat Holtz

Event keywords are keywords used specifically when candidates want to be registered to events. Event Keywords section To open the Event Keywords section and view these keywords, Select All Apps in the top left corner of the header and then Settings in its drop-down menu. When the Settings page opens, select Channels under the Platform section. From

November 2026, 2.6.8: CSP (Content Security Policy) update for the Paradox widget

Published October 14th, 2026 by Kat Holtz

Ahead of the widget release on November 10, 2026, customers with custom Content Security Policies (CSP) who previously whitelisted olivia.paradox.ai must update their connect-src directive to cover *.paradox.ai. This FAQ compiles the questions and answers raised by the Client Success team in the release thread. CSP configuration is entirely determ

June (2.6.3) Release Impacts Guide

Published June 8th, 2026 by Kat Holtz

This June 9th release includes the following enhancements. These updates are subject to change until the day of the release. Happy June! 🎉 If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features a

July 2026, 2.6.4: Release video walkthroughs

Published July 14th, 2026 by Kat Holtz

These videos all cover our major enhancements for this release, led by the product manager of each feature. If you want any additional information or help configuring the features below, please contact your CS representative. Paradox Analytics: Filtering additions Your browser does not support HTML5 video. Conversational Career Sites: Visual Editor

Configure the automation for delayed offer approvals (verbal offers)

Published August 19th, 2026 by Kat Holtz

Follow the below outline configuration steps in order to pause automatic offer letter delivery for verbal offers. Note: Offers and Offer Approvals (Approvals Engine) must be enabled for your account. This configuration applies only to offers using Offer Approvals. Use cases Support your hiring process: Give recruiters the flexibility to have a verba

June 2026, 2.6.3: Release video walkthroughs

Published June 9th, 2026 by Kat Holtz

These videos all cover our major enhancements for this release, led by the product manager of each feature. If you want any additional information or help configuring the features below, please contact your CS representative. Paradox Assist: View all interviews Your browser does not support HTML5 video.

July (2.6.4) Release Impacts Guide

Published July 14th, 2026 by Kat Holtz

This July 14th release includes the following enhancements. These updates are subject to change until the day of the release. Happy July! 🎉 If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features

Recurring events

Published September 10th, 2026 by Kat Holtz

Recurring events allow you to run the same hiring or orientation event on a recurring schedule. Configuration You can learn how to build a recurring event (including Recurring Rules and Summary) in the create an event article. Navigation Select the All Apps menu in the upper-left corner of the header and then Events in its drop-down menu. Using the

February (2.4.7) Release Impacts Guide

Published March 28th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your system. The following enhancements will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supp

Paradox Assist: Configuration and use

Published October 8th, 2026 by Kat Holtz

CheckStatus Configuration allows you to customize the status label that candidates see on each application when they use the multi-application CheckStatus experience. This guide walks through how to configure this feature for your account. Configuration Step #1: Ensure this feature is enabled This feature is enabled by default. If it is disabled in

June 2026, 2.6.3 Release Notes

Published May 7th, 2026 by Kat Holtz

This June 9th release includes the following enhancements. These updates are subject to change until the day of the release. Happy June! 🎉 We've been working on updates to help your teams hire faster and smarter. If you want any additional information or help configuring the features below, please contact your CS representative. Here's the l

CheckStatus Configuration: Update custom content for candidate-facing status labels

Published October 6th, 2026 by Kat Holtz

Users with full access to the CheckStatus Configuration permission can customize the candidate-facing label for each status within a published journey from the CMS. When you add or edit custom content, you control how application status displays in the conversation so candidates see accurate, on-brand updates that reflect your hiring process. Update

August 2025, 2.5.3 Release Notes

Published June 9th, 2025 by Kat Holtz

This August 26th release includes the following enhancements. These updates are subject to change until the day of the release. Happy August! 🎉 We've been working on updates to help your teams hire faster and smarter so you can connect with the best talent out there. Here's the latest feature releases and improvements. Candidate Inbox New Ove

May 2026, 2.6.2: Release video walkthroughs

Published May 11th, 2026 by Kat Holtz

These videos all cover our major enhancements for this release, led by the product manager of each feature. If you want any additional information or help configuring the features below, please contact your CS representative. Paradox Analytics: New analytics experience Your browser does not support HTML5 video. Scheduling: Candidate time zone overh

October 2026, 2.6.7 Release Notes

Published September 14th, 2026 by Kat Holtz

Happy October! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. This October 13th release includes the following enhancements and features. These updates are subject to change until the day of the release. The features in this release apply to your account based on yo

Assistant Messaging: Edit, add, and delete messages

Published April 15th, 2026 by Kat Holtz

You can edit, add, and delete messages in Assistant Messaging to fit your team's needs. Edit Messages Assistant Messaging uses a three panel layout: Lefthand panel – System area topics. Middle panel – The messages within the selected topic. Right panel – The message editor for the selected message. To edit a message: From the lefthand panel, select

Content quality score

Published October 16th, 2025 by Kat Holtz

The Content Quality Score evaluates how your knowledge base supports AI conversations. It provides a real-time numerical score and actionable insights to help you identify content gaps, optimize responses, and improve the candidate experience. Product dependencies Requires: CMS For AI-generated functionality, Contextual AI must be enabled. However,

Visual Editor: Navigate and work in the editor

Published July 13th, 2026 by Kat Holtz

The Visual Editor gives you options for browsing pages, switching languages, and adjusting your view of the canvas. These options are available in the left panel or the upper-right toolbar. Browse pages The left panel lists all of the pages in your career site, organized folder by folder. You can select the desired folder and then select the page's

Create a multi-brand campaigns

Published July 7th, 2025 by Kat Holtz

If you have multiple brands, you can send brand-specific messages to your candidates, directly from brand-specific outbound phone numbers. This ensures that communications align with your relevant brands. Use cases Teams who want to recruit for multiple distinct brands within a single account, ensuring all campaigns originate from the correct brand

Edit phone numbers and keywords

Published August 27th, 2026 by Kat Holtz

After you create a phone number, you can configure how candidates and employees interact with it. Edit phone numbers and keyword settings Every phone number or keyword type has different settings, depending on its use case. Visit the specific phone number type article for more information. To configure the phone number and keyword settings: Sele

Phone numbers overview

Published August 26th, 2026 by Kat Holtz

A.I. Assistant Numbers in Channels let your AI Assistant send and receive SMS with candidates, employees, and other audiences across conversations, referrals, campaigns, events, and employee communications. You can view all numbers in one place, create new numbers, and configure each number after it is provisioned. Use cases Implementation teams wh

Employee Communications phone numbers

Published September 21st, 2026 by Kat Holtz

Employee Communications phone numbers are used for employee communications, such as general messages, surveys, or SMS notifications sent through the Employee Communications product. This guide focuses on viewing and managing Employee Communications phone numbers in Channels. At this time, an account can only have one Employee Communications phone nu

Migrating legacy reports to new Paradox Analytics

Published May 11th, 2026 by Kat Holtz

Paradox Analytics is a completely rebuilt analytics experience designed to make recruiting reporting simpler, faster, and truly self‑service. With Paradox Analytics, you'll need to transition your legacy reports to the new tool. Before you start Make sure you have access. Your ability to create, edit, schedule, and share reports depends on your role

Job status timelines overview

Published February 24th, 2026 by Kat Holtz

Job status timelines automate the end-to-end lifecycle of a job posting. By pre-scheduling posting and closing dates for jobs, your team can manage transitions between Internal and External talent pools without manual intervention. Use cases Regulatory Compliance: Automatically unpost jobs on a specific date to align with state-level legal requireme

Company Information: Contextual AI

Published July 1st, 2026 by Kat Holtz

The Contextual AI section of Company Information allows you to enable or disable specific Contextual AI features in the account. Navigation Complete the steps outlined here to navigate to Company Information. Contextual AI This section will only display to Company/Account Admins when they need to provide consent to use Contextual AI features. Click

Visual Editor: Edit text and links

Published July 10th, 2026 by Kat Holtz

Text and link address elements on your career site can be edited and saved directly in the Visual Editor. You can hover over the canvas to identify editable text, then select it to edit the content. Edit text To edit a text element: Hover over the text on the page and select it. Using the Edit Content panel, update the following as needed: Content:

Roles and Permissions: Default Role Matrix

Published June 22nd, 2025 by Kat Holtz

We want to make sure your team has exactly the right level of access from day one. That's why we've set up helpful default permissions for our core user roles. You'll find the default roles and permissions outlined below. User roles can be renamed to match internal titles and further customized to suit your unique workflows. Just keep in mind that t

Source tracking: Apply a source value

Published September 14th, 2026 by Kat Holtz

You can apply a source value to candidates directly on a campaign or the candidate profile. This ensures that your Source Tracking efforts are accurate and effective. Default source values You can manage which source values appear in pickers from Source Management. Learn more at the Source Tracking: Manage source values article. Here are the default

Job posting locations

Published April 20th, 2026 by Kat Holtz

Job Posting Locations give you a way to advertise a job across broader or regional areas without affecting how candidates are assigned. Adding a Job Posting Location to a job allows it to appear in job search results and job descriptions to help candidates discover the role in nearby areas without creating a record in Location Management. This keep

Visual Editor: Configuration and use

Published July 10th, 2026 by Kat Holtz

Before opening the Visual Editor, a Paradox Admin or System Implementor must grant the Visual Editor permission in Roles & Permissions. Configuration Follow the configuration guide outlined here to ensure that the Site Studio setting is enabled in Client Setup. Navigation Navigate to the Site Studio by first clicking the All Apps button in the t

Scheduling templates overview

Published May 5th, 2025 by Kat Holtz

Scheduling Templates allow you to save and reuse their common interview configurations directly in a dedicated template management page and in the manual scheduling drawer. Use cases Hiring teams who want to decrease the time and effort that it takes to schedule an interview for their candidates. Teams who manage interviews of similar setups or com

Visual Editor: Save and publish changes

Published July 10th, 2026 by Kat Holtz

Content changes made in the Visual Editor can be saved as a draft and previewed before publishing to the live site. Saving and publishing are separate actions. Save changes Saving commits your edits to the Preview site. Changes are not visible to candidates on the live site until published. To save your changes after making your desired edits on a p

Browser extension: HiredScore embedding

Published April 30th, 2026 by Kat Holtz

The browser extension can be embedded into HiredScore to provide teams with quick, in-context access to Paradox’s scheduling capabilities and candidate conversation history. By scraping candidate details from HiredScore and linking them to the Paradox Candidate Inbox, recruiters and hiring managers can efficiently manage interview scheduling for can

Visual Editor: Edit images

Published July 10th, 2026 by Kat Holtz

Images elements on your career site can be replaced and saved directly in the Visual Editor. Replace an image When you select an image, a teal box displays around the desired image. To replace an image on a page: Hover over the image, then select it. Using the Edit Content panel, select Replace. In the Replace Image/GIF drawer, either: Drag and dro

Edit My Calendar/Calendars settings

Published April 20th, 2025 by Kat Holtz

If you have access, you can manage all of your calendar settings and configurations in one place by editing your Calendar Settings. Edit your calendar settings If you have access, you can manage all of your calendar settings and configurations in one place in the My Calendar/Calendars app. Select the All Apps button and then My Calendar/Calendars f

August 2026, 2.6.5 Release video walkthroughs

Published August 11th, 2026 by Kat Holtz

These videos all cover our major enhancements for this release, led by the product manager of each feature. If you want any additional information or help configuring the features below, please contact your CS representative. Conversational Events Superday hiring events Your browser does not support HTML5 video. Journeys Enhanced stages and statuses

September 2026, 2.6.6: Release video walkthroughs

Published September 9th, 2026 by Kat Holtz

These videos all cover our major enhancements for this release, led by the product manager of each feature. If you want any additional information or help configuring the features below, please contact your CS representative. Candidate Inbox Simplified default segments and additional filters Your browser does not support HTML5 video. Paradox Analyti

reCAPTCHA protection on widgets

Published November 14th, 2025 by Kat Holtz

Our reCAPTCHA protection is enabled by default across all client web widgets. This comprehensive security layer ensures your defenses are fully maximized against bot traffic and abuse, leading directly to cleaner candidate data and a more secure hiring flow. Use cases This robust protection layer ensures the integrity of your talent pipeline by: Cle

Mass action functionality in the CMS

Published April 20th, 2026 by Kat Holtz

You can use mass action functionality in the Content Management System (CMS) to perform bulk operations across multiple intents/questions at once, including deleting custom topics, publishing or unpublishing intents, and switching intents between Contextual and Defined if Contextual AI is enabled in your account. Use cases Bulk operations: Make broa

Workflows page

Published September 15th, 2025 by Kat Holtz

Workflows can be built to perform automated actions based on triggered events, such as a Candidate Journey Status change or a Job Status update. This documentation reviews all aspects of this feature and how it can benefit clients using Paradox Jobs. Configuration Step #1: Enable feature Contact your CS Representative to enable this feature on the b

Update scheduling settings by user role

Published July 10th, 2025 by Kat Holtz

You can mass update scheduling settings for any user role in your account. This allows you to reduce manual effort and time for configuring scheduling settings individually for each user, ensuring that you can standardize scheduling settings across multiple user roles. Use cases Customers who want to easily enforce consistent scheduling configuratio

Company Information: Brand Management section

Published July 1st, 2026 by Kat Holtz

The Brand Management section of Company Information allows you to manage multiple brands for the company. Navigation Complete the steps outlined here to navigate to Company Information. Brand Management section When Multi-Branding is enabled in Client Setup, then this section will be included in the left panel of the Company Information page. Add a

May 2026, 2.6.2: Release Impacts Guide

Published May 7th, 2026 by Kat Holtz

This May 12th release includes the following enhancements. These updates are subject to change until the day of the release. Happy May! 🎉 If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features an

Site Studio: Configuration and use

Published July 12th, 2026 by Kat Holtz

Before opening the Visual Editor, a Paradox Admin or System Implementor must grant the Visual Editor permission in Roles & Permissions. Configuration Only users with full access to Client Setup can enable Site Studio in your account. If needed, contact your Company/Account Admin or CS Representative for assistance. To enable Site Studio: Selec

Paradox Assist: Add a candidate

Published August 19th, 2026 by Kat Holtz

When using Paradox Assist, you have the ability to add a candidate directly from the conversation. Assist picks up candidate details mentioned in the chat, asks for any missing info, and pre-fills a candidate profile for your review. Once saved, you can move straight into screening or scheduling. Configuration You will need access to Paradox Assist

Campus attributes

Published July 9th, 2025 by Kat Holtz

Campus attributes are data points related to specific campuses and can be tied to campuses. Product dependencies Requires: Campus Primary campus attributes Attribute Name Key Name Attribute Description Campus ID campus_ID The ID of the campus (via IPEDS - Integrated Postsecondary Education Data System). Campus Name campus_name The name of the campu

Company Information: Voicemail Customization section

Published July 1st, 2026 by Kat Holtz

The Voicemail Customization section of Company Information allows you to customize the voicemail used for all phone numbers tied to your account. Navigation Complete the steps outlined here to navigate to Company Information. Voicemail Customization section To add a voicemail recording to all the phone numbers in your account, users will need full

Company Information: Data Privacy Request section

Published September 9th, 2026 by Kat Holtz

The Data Privacy Request section of Company Information allows you to configure who receives email notifications when a candidate requests to delete or modify their data. Navigation Complete the steps outlined here to navigate to Company Information. Data privacy request section To configure data privacy request email routing, users will need full a

Paradox Analytics: Video walkthroughs

Published May 11th, 2026 by Kat Holtz

These videos cover the core tasks in Paradox Analytics. Watch the full demo for a complete overview, or jump to a specific topic below. Each video covers a key workflow, including creating reports, building dashboards, and filtering your reports and dashboards. Comprehensive demo Your browser does not support HTML5 video. You can view the full overv

Mass update job data package (JDP) values

Published December 9th, 2025 by Kat Holtz

This self-service tool allows you to simultaneously update data within Job Data Packages (JDPs) for a large number of jobs using a single file upload in Data Feeds. This standardizes and streamlines how your organization manages critical, large-scale job data updates, such as changes to compensation or regulatory compliance requirements. Use cases T

July 2025, 2.5.2 Release Notes

Published June 6th, 2025 by Kat Holtz

This July 8th release includes the following enhancements. These updates are subject to change until the day of the release. Happy July! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Candidate Inbox New Events, Campaigns, Talent Community tabs in the candidat

Visual Editor: Overview

Published July 10th, 2026 by Kat Holtz

The Visual Editor is a self-service content editing tool built into Site Studio that lets you update text and images on your career site pages. You can make real-time content changes, preview them before publishing, and push updates live, all without writing code. Use cases Marketing managers and employer branding leads who need to frequently update

Paradox Assist: View all interviews

Published June 10th, 2026 by Kat Holtz

When using Paradox Assist, you have the ability to retrieve all interviews you have access to across any status, filter results by candidate name, job name, or interview type, and cancel or reschedule directly from the same conversation. Configuration You will need access to both Paradox Assist and the Interviews page. Basic and Limited Users do not

Manually add a candidate

Published March 19th, 2026 by Kat Holtz

You can manually add a candidate into the CEM from the Candidate Inbox to ensure your candidates are quickly captured, maintaining a centralized and accurate talent pipeline. Use cases Offline Recruitment: Capturing high-potential talent met at in-person career fairs or networking events to initiate an immediate candidate profile. Referral Managemen

Location mapping overview

Published August 19th, 2025 by Kat Holtz

Location mapping helps Paradox accurately process and manage job location data from external ATS job feeds. When enabled for your account, this feature ensures our Location Management records reliably link to job feed location data. Use cases Location Mapping is crucial for external ATS customers who rely on a configured Master Feed to import job da

August (2.6.5) Release Impacts Guide

Published August 11th, 2026 by Kat Holtz

This August 11th release includes the following enhancements. These updates are subject to change until the day of the release. Happy August! 🎉 If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account featu

December 2025, 2.5.7 Release overview

Published November 24th, 2025 by Kat Holtz

This December 9th release includes the following enhancements. These updates are subject to change until the day of the release. The below chart provides a brief overview of our December release. Please access our dedicated December 2025, 2.5.7 release notes for additional, in-depth information and documentation. Brief Description Role/Users I

October 2025, 2.5.5 Release Notes

Published September 18th, 2025 by Kat Holtz

This October 14th release includes the following enhancements. These updates are subject to change until the day of the release. Happy October! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Browser Extension New user experience with CSOD user interface If you

October (2.5.5) Release Impacts Guide

Published October 14th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supporting documentation around these updated processes. View inte

September 2025, 2.5.4 Release Notes

Published July 13th, 2025 by Kat Holtz

This September 12th release includes the following enhancements. These updates are subject to change until the day of the release. Happy September! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Paradox Intelligence: Analytics and Reporting Role-based data acc

September (2.5.4) Release Impacts Guide

Published September 8th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supporting documentation around these updated processes. New secti

June (2.5.1) Release Impacts Guide

Published June 11th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following enhancements will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supporting documentation around these updated processes. A

June 2025, 2.5.1 Release Notes

Published June 3rd, 2025 by Kat Holtz

This June 8th release includes the following enhancements. Happy June! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Campus Edit your evaluations at any time You can now edit your evaluations at any time, even when it's associated to an upcoming hiring event! T

July (2.5.2) Release Impacts Guide

Published July 8th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supporting documentation around these updated processes. New advan

April (2.4.9) Release Impacts Guide

Published March 28th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your system. The following enhancements will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive sup

May 2025, 2.5.0 Release Notes

Published May 13th, 2025 by Kat Holtz

Happy May! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Depending on the Paradox products your company has purchased, not all of these updates may apply to you. If you have any questions or need further information, please reach out to your dedicated Paradox Client

May (2.5.0) Release Impacts Guide

Published May 13th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your system. The following enhancements will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive sup

April 2025, 2.4.9 Release Notes

Published March 28th, 2025 by Kat Holtz

Happy April! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Candidate and user engagement Campaigns: Turn off all communication in system for testing. As part of the March 2.4.8 release, we introduced the ability to turn off all notifications, reminders, and alerts

March (2.4.8) Release Impacts Guide

Published March 28th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your platform experience. It is important to note that this may differ depending on your account features and individual role access. Contact your Company or Account Admin to receive supporting documentation around these updated processes. Hiring events: Mass act

March 2025, 2.4.8 Release Notes

Published March 31st, 2025 by Kat Holtz

Happy March! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Daily processes My Calendar: Settings page in Roles and Permissions. Designed as a follow up to the new Calendar Settings page released in February (2.4.7), you can now either grant access or hide certain s

January 2025, 2.4.6 Release Notes

Published March 31st, 2025 by Kat Holtz

Happy January! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Daily processes Paradox Video: Screen sharing & blurred background. Paradox Video now supports screen-sharing and blurred background capabilities. Recruiting Dashboard: Location calendars. Location C

Managing shifts in My Jobs and offer letters

Published September 9th, 2025 by Kat Holtz

The Shifts feature helps you clearly define work schedules within your jobs, so candidates know exactly what to expect before they apply. This improves the candidate experience and helps ensure you're attracting the right talent for the right roles. This feature is not available for Integrated ATS customers. View and adjust shifts on a job If you

January 2026, 2.5.8. Release overview

Published December 18th, 2025 by Kat Holtz

This January 13th release includes the following enhancements. These updates are subject to change until the day of the release. The below chart provides a brief overview of our January release. Please access our dedicated January 2026, 2.5.8 release notes for additional, in-depth information and documentation. Brief Description Role/Users Imp

Custom feeds

Published June 10th, 2025 by Kat Holtz

If your company utilizes Conversational ATS, Paradox allows for custom job feeds to be created and tailored to your company's needs. When created, these feeds can then be used to distribute your job postings across various channels outside of Paradox's offerings, including career sites, job boards, and advertising partners. Use cases Teams who want

February (2.5.9) Release Impacts Guide

Published February 20th, 2026 by Kat Holtz

This February 24th release includes the following enhancements. These updates are subject to change until the day of the release. Happy February! 🎉 If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account f

Paradox Analytics FAQ

Published May 11th, 2026 by Kat Holtz

We've put together a list of your frequently asked questions (FAQ) on Paradox Analytics. General Q: What’s new in this release? We rebuilt our Analytics tool from the ground up. Shaped by years of client feedback, we've removed friction from static templates, failed exports, and support-heavy workflows. This new experience is faster, more flexible,

Shifts overview

Published September 9th, 2025 by Kat Holtz

The Shifts feature is only available for Conversational ATS customers and allows users to define and manage specific work schedules directly within your jobs. By providing clear shift details, users can ensure candidates have a precise understanding of the required work hours and days before they apply. This feature is not available for Integrated

Date formatting in offers

Published August 15th, 2025 by Kat Holtz

Paradox's offers display dates in local formats, which eliminates confusion for global users and provides an intuitive experience for candidates and hiring managers outside the United States. However, the default format can be adjusted and is applicable within offers. Configuration Users with full access to Client Setup can complete the steps listed

November 2025, 2.5.6 Release Notes

Published September 18th, 2025 by Kat Holtz

This November 18th release includes the following enhancements. These updates are subject to change until the day of the release. Happy November! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. AI Assistant Updates to multilingual experience You can now ensure

Source Tracking overview

Published September 14th, 2026 by Kat Holtz

Source Tracking allows you to view the sources that have the highest impact in attracting candidates to apply your jobs. This can be done from the Source Tracking page, where you can input the keys your team uses and share them with your sourcing partners. As candidates apply, these data points will be tracked and displayed in charts on the Source T

December (2.5.7) Release Impacts Guide

Published December 8th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supporting documentation around these updated processes. Target th

Source Tracking: Source tracking dashboard

Published September 14th, 2026 by Kat Holtz

The Source Tracking dashboard is housed in Analytics & Reporting and includes two charts that will show a breakdown of candidate traffic by Source and Stage. Source tracking dashboard Click here to learn more about this dashboard.

Granting permission to view candidates

Published May 16th, 2025 by Kat Holtz

The ability for users to view and manage candidates is called Candidate Visibility Permissions and is based on those that are defined by group, location, or job posting. However, additional logic can be applied to candidates to ensure that the right users can view them in the CEM. Access based on location Location permissions is granted via Location

January (2.5.8) Release Impacts Guide

Published January 13th, 2026 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supporting documentation around these updated processes. Work seam

November 2025, 2.5.6 Release overview

Published November 11th, 2025 by Kat Holtz

This November 18th release includes the following enhancements. These updates are subject to change until the day of the release. The below chart provides a brief overview of our November release. Please access our dedicated November 2025, 2.5.6 release notes for additional, in-depth information and documentation. Brief Description Role/Users

March 2026, 2.6.0 Release Notes

Published January 29th, 2026 by Kat Holtz

This March 10th release includes the following enhancements. These updates are subject to change until the day of the release. Happy March! 🎉 We've been working on updates to help your teams hire faster and smarter. If you want any additional information or help configuring the features below, please contact your CS representative. Here's the

Paradox Analytics: New product launch

Published May 11th, 2026 by Kat Holtz

Paradox Analytics is now available! 🎉 Paradox Analytics is a completely rebuilt analytics experience designed to make recruiting reporting simpler, faster, and truly self‑service. You can access in your account by navigating to All Apps > Analytics. What’s in Paradox Analytics? Paradox Analytics is your new intelligence layer for recruiting. It r

Enable login access for basic and limited users

Published May 16th, 2025 by Kat Holtz

You can provide Basic/Limited Users login access to the CEM, ultimately eliminating the need for external landing pages and removing security concerns. This expands our offerings for Basic/Limited User system access. Use cases Teams who want to provide all users more time in reviewing authorized documents. Teams who want all of their users to enter

September (2.6.6) Release Impacts Guide

Published September 10th, 2026 by Kat Holtz

This September 9th release includes the following enhancements. These updates are subject to change until the day of the release. Happy September! 🎉 If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account

Source tracking: Categories

Published September 14th, 2026 by Kat Holtz

The Categories section of the Source Management page lists the tracking categories and URL parameter keys Paradox uses when candidates apply. Categories section The Categories section in the Source Tracking page hosts all UTM parameters for easy tracking. Urchin Tracking Module (UTM) parameters are five variants of URL parameters used by marketers t

Source Tracking: Source management

Published September 18th, 2026 by Kat Holtz

The Source Management section of the Source Management page lists the source values available when recruiters assign a source to campaigns and candidate profiles. You can add, rename, delete, and create aliases for source values in your account library. Navigation Select the All Apps menu in the upper-left corner of the header and then Settings in i

March (2.6.0) Release Impacts Guide

Published March 3rd, 2026 by Kat Holtz

This March 10th release includes the following enhancements. These updates are subject to change until the day of the release. Happy March! 🎉 If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account feature

Permissions troubleshooting

Published May 16th, 2025 by Kat Holtz

Use this page to assist you in understanding permissions around accessing different system features/functionality. Candidate Profile In order to access the Candidate Profile, you will need access to the candidate’s job and location. Viewing too many candidates Users who interview a candidate will always see that candidate’s profile, even if the cand

February 2026, 2.5.9 Release overview

Published January 27th, 2026 by Kat Holtz

This February 24th release includes the following enhancements. These updates are subject to change until the day of the release. The below chart provides a brief overview of our February release. Please access our dedicated February 2026, 2.5.9 release notes for additional, in-depth information and documentation. Brief Description Role/Users

Copy an external private posting link

Published September 11th, 2026 by Kat Holtz

Each job has a unique Job Posting page. When the Private setting is enabled, you can share an external private posting link from My Jobs with external candidates you invite. Copy job links To copy an external private posting link: Select the All Apps button in the top left corner of the header and then My Jobs in its drop-down menu. In My Jobs, sel

Private jobs settings

Published September 11th, 2026 by Kat Holtz

Private Jobs settings control whether jobs can be marked private in your account. Update private job settings Users with full access to the Job Settings will be able to complete the below process. In the upper-left corner, select All Apps and then Settings in its drop-down menu. In the Jobs section, select Job Manager. From the bottom of the left p

Private jobs overview

Published September 11th, 2026 by Kat Holtz

Private Jobs allow you to keep a job open for hiring while hiding it from your career site and job boards. Recruiters can then share a private posting link with selected candidates instead of posting the job publicly. This feature applies to Conversational ATS accounts only. It is not available for Integrated Jobs accounts. This feature can be used

August (2.5.3) Release Impacts Guide

Published August 11th, 2025 by Kat Holtz

If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access. Contact your Company or Account Admin to receive supporting documentation around these updated processes. New overv

Guided documents overview

Published May 6th, 2025 by Kat Holtz

You can create a guided document experience for a fillable document in the Choose Experience section of the Document Builder when the fillable document meets the following requirements listed below: It is a fillable document with encoded fields. There are more fields configured than a signature field. All encoded fields and attributes map to store c

Company Information: Email branding section

Published July 1st, 2026 by Kat Holtz

The Email Branding section of Company Information allows you to configure the company's email settings. Navigation Complete the steps outlined here to navigate to Company Information. Email Branding section If the Multi-Branding feature is enabled, then this section will not display.You can still customize your email branding with Multi-Branding ena

July 2026, 2.6.4 Release Notes

Published June 16th, 2026 by Kat Holtz

Happy July! 🎉 We've been working on updates to help your teams hire faster and smarter. If you want any additional information or help configuring the features below, please contact your CS representative. Here's the latest feature releases and improvements. The features in this release apply to your account based on your product packaging. Please

Paradox Assist overview

Published November 24th, 2025 by Kat Holtz

Paradox Assist is your in-platform AI assistant that manages interviews and calendar availability, searches for candidates and jobs, moves applicants through the hiring process, and opens linked Paradox help articles, all without leaving the page you are working on. Use cases Scheduling and calendar availability: Update calendar availability and sta

April (2.6.1) Release Impacts Guide

Published April 14th, 2026 by Kat Holtz

This April 14th release includes the following enhancements. These updates are subject to change until the day of the release. Happy April! 🎉 If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account feature

Assistant Messaging: Tokens available

Published April 15th, 2026 by Kat Holtz

A token is a placeholder where information is dynamically populated based on the type used (event, conversation, candidate, job, location, etc.) and where that information is stored. Tokens are beneficial to use in mass communications where the details can be dynamically updated on a per candidate or user basis. You can use these in Assistant Messag

Manually mark a job as private

Published September 11th, 2026 by Kat Holtz

If Private Jobs is toggled on in the Job Manager Settings, you can mark a job as private in the Job Builder, My Jobs, and Job Approvals, depending on the Private settings configured in Job Manager. Private Jobs setting The Private Jobs settings can be configured in Job Manager by a user with full access to Job Settings in Roles and Permissions. Thi

May 2026, 2.6.2: Release Notes

Published March 12th, 2026 by Kat Holtz

This May 12th release includes the following enhancements. These updates are subject to change until the day of the release. Happy May! 🎉 We've been working on updates to help your teams hire faster and smarter. If you want any additional information or help configuring the features below, please contact your CS representative. Here's the late

January 2026, 2.5.8 Release Notes

Published December 16th, 2025 by Kat Holtz

This January 13th release includes the following enhancements. These updates are subject to change until the day of the release. Happy January! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Admin Tools System implementers (SIs) permissions and access to Clien

December 2025, 2.5.7 Release Notes

Published November 24th, 2025 by Kat Holtz

This December 9th release includes the following enhancements. These updates are subject to change until the day of the release. Happy December! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Campaigns Community specific campaigns You can now target a specific

September 2026, 2.6.6 Release at a glance

Published August 17th, 2026 by Kat Holtz

This page summarizes the features included in the September 2026, 2.6.6 release. You can select a feature name to view users impacted, required actions, and configuration details in the September 2026 release notes. These updates are subject to change until the day of the release. Release resources Release date September 9, 2026 Full, in-depth rel

September 2026, 2.6.6 Release Notes

Published August 17th, 2026 by Kat Holtz

Happy September! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. This September 9th release includes the following enhancements. These updates are subject to change until the day of the release. The features in this release apply to your account based on your product

April 2026, 2.6.1 Release Notes

Published February 27th, 2026 by Kat Holtz

This April 14th release includes the following enhancements. These updates are subject to change until the day of the release. Happy April! 🎉 We've been working on updates to help your teams hire faster and smarter. If you want any additional information or help configuring the features below, please contact your CS representative. Here's the

Source tracking: Add or edit a custom tracking category

Published September 14th, 2026 by Kat Holtz

You can add custom Source Tracking categories when you need to track URL parameters beyond the six standard types. Add custom categories You can create up to 25 custom Source Tracking Categories with up to 10 total sources per category. You can add non-standard or custom Source Tracking Categories to your account to help handle more complex use c

October (2.6.7) Release Impacts Guide

Published October 1st, 2026 by Kat Holtz

This October 13th release includes the following enhancements. These updates are subject to change until the day of the release. Happy October! 🎉 If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account fea

October 2026, 2.6.7 Release at a glance

Published September 14th, 2026 by Kat Holtz

This page summarizes the features and enhancements included in the October 2026, 2.6.7 release. You can select a feature name to view users impacted, required actions, and configuration details in the October 2026 release notes. These features and enhancements are subject to change until the day of the release. Release resources Release date Octob

Create a job from My Jobs

Published April 14th, 2026 by Kat Holtz

You can create new jobs directly from My Jobs by using a published job template, as well as open a job in Job Builder. This feature only applies to Standard Jobs and not Multi-Location Jobs. Create a job To create a job: Navigate to My Jobs. In the upper-right corner, select + Create New Job. Search for and select the desired job template, and the

EU SMS and region recognition

Published August 26th, 2026 by Kat Holtz

EU region recognition lets you use an EU Ideal Sender phone number so Olivia can send and receive SMS with candidates across supported European countries without provisioning a separate in-country number for every market. This enhancement does not impact customers who do not have an EU presence. EU region recognition Important Notes: The EU Idea

Transition from Legacy Reporting to Paradox Analytics

Published May 11th, 2026 by Kat Holtz

When it comes to reporting, more isn’t always better — better is better. As you move from legacy reports into the new Paradox Analytics experience, this guide is here to help you focus on what actually matters: the views your teams rely on to make decisions every day. Instead of doing a one‑to‑one copy of every old report, we’ll walk you through how

Create phone numbers

Published August 26th, 2026 by Kat Holtz

You can create phone numbers directly from Channels by selecting a use case, confirming regional availability, checking compliance, and provisioning. This guide applies to SMS phone number provisioning only. It does not apply to accounts that use WhatsApp or email as their primary candidate communication channel. Create phone numbers Select All Ap

February 2026, 2.5.9 Release Notes

Published December 22nd, 2025 by Kat Holtz

This February 24th release includes the following enhancements. These updates are subject to change until the day of the release. Happy February! 🎉 We've been working on updates to help your teams hire faster and smarter. If you want any additional information or help configuring the features below, please contact your CS representative. Here'

Job posting type links

Published August 25th, 2026 by Kat Holtz

Each job has a Job Posting page with a unique link. From My Jobs, you can copy the posting link and share it with candidates or paste it into your browser to preview the page. Links by job posting type The Job Posting page link options you see depend on how the job has been configured in the Job Builder: Copy Internal Posting Link — Share this link

February 2025, 2.4.7 Release Notes

Published March 31st, 2025 by Kat Holtz

Happy February! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. Daily processes My Calendar: Settings page. You can now access your interview settings, integrated calendars, and calendar settings in one consolidated place in the Calendar Settings for My Calendar instea

Add a version comment for an integration request

Published October 6th, 2026 by Kat Holtz

When you commit or restore an integration request version, you can add an optional comment that is saved on that version by writing your own comment or selecting Generate a Comment to draft a summary using AI that describes what changed between both versions. Version comments display in the Version History so your team can see what changed without c

August 2026, 2.6.5 Release Notes

Published June 29th, 2026 by Kat Holtz

Happy August! 🎉 We've been working on updates to help your teams hire faster and smarter. Here's the latest feature releases and improvements. This August 11th release includes the following enhancements. These updates are subject to change until the day of the release. The features in this release apply to your account based on your product pack

CheckStatus Configuration: Configuration and use

Published October 6th, 2026 by Kat Holtz

CheckStatus Configuration allows you to customize the status label that candidates see on each application when they use the multi-application CheckStatus experience. This guide walks through how to configure this feature for your account. Configuration Step #1: Ensure this feature is enabled This feature is enabled by default. If it is disabled in

Lookup Tables overview

Published July 15th, 2026 by Kat Holtz

Lookup Tables store data used to calculate System Attributes automatically. This is extremely beneficial when using in Job Data Packages and integrations, where values need to be dynamically updated based on multiple factors. Use cases Compensation teams who need to automatically calculate pay ranges based on job grade, location, and other factors w

Lookup Tables: Configuration and use

Published July 15th, 2026 by Kat Holtz

In order to use Lookup Tables in your account, follow the steps outlined in this guide. Utilize the Lookup Tables feature This feature is enabled by default. Follow the steps below to utilize this feature. Step #1: Update user permissions Users will need access the Lookup Tables page via the Lookup Tables permission in Roles and Permissions. By defa

CheckStatus Configuration overview

Published October 6th, 2026 by Kat Holtz

CheckStatus Configuration allows you to customize the status label that candidates see on each application when they use the multi-application CheckStatus experience. When the Candidate CheckStatus Experience toggle is off, Paradox answers using the response that's configured in the CheckStatus topic from the Candidate Q&A instead of using the