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    Company Information: Email branding section

    Written by Kat Holtz

    Updated at August 20th, 2026

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    Table of Contents

    Navigation Email Branding section Customization settings Custom company links Customize company footer address Reset settings and preview

    The Email Branding section of Company Information allows you to configure the company's email settings.


    Navigation

    Complete the steps outlined here to navigate to Company Information.


    Email Branding section

    If the Multi-Branding feature is enabled, then this section will not display.You can still customize your email branding with Multi-Branding enabled. Learn more in the Brand Management section of Company Information.

     

    The Email Branding section is where you can customize the emails sent from the system to your candidates and employees. From this section, you can update the following email settings.

    Customization settings

    • Email Header Logo – This is where you can add the company logo by either dragging and dropping the file or clicking and browsing your computer for the correct file. 500 KB is the max file size, but 40 KB is recommended. Once a file is selected, the logo can be cropped before being saved to the system.
      • Note: Files can be removed by clicking the trash can icon listed within the file upload box.
    • Element Color – The color of the different graphic elements, including buttons and icons, in the email. You can update this by entering in the client’s hex code, which will update the color indicator next to the hex code and the visuals in the email preview.
      • Note: If an invalid color is entered, a warning will display.
    • Text Color – The color of the text. Ensure the text color meets accessibility standards for contrast by following your company’s brand guidelines. 

    Custom company links

    You can customize the company link that displays in your email footer.

    • Link Name – The text you want people to see and click for the hyperlink.
    • Link Address – The link address for the hyperlink.

    To add another link, select + Add Another Link. You can delete a link by selecting the trash can icon.

    You can add a maximum of 20 company links, with a 100 character maximum for the link name and a 1000 character maximum for the link address.

     

    Customize company footer address

    You can customize the physical address that displays in your email footer.

    • Address – The company’s address (country, street address, city, state/province/region, ZIP code/postcode).

    The address fields update to reflect the country selection made. Ensure to click Save in the top right corner of the section to finalize any changes made.

    If a Confirm Approval Cancelation modal displays when you click Save, then it means that you edited a brand that changes the targeting for at least one approval flow that has an approval pending. Clicking Confirm will cancel all approvals that are pending. Learn more about the Approvals Engine here.

     

    Reset settings and preview

    This section also includes the following features:

    • Email Preview – The email preview is listed in the right half of the section and allows you to view a preview of the email with the corresponding settings.
    • Reset All Settings to Default – This button will be listed below the Element Color field when at least one setting is update. This button will return the settings back to the default system settings when clicked.

    The Paradox logo and “Olivia” copy will be removed and display the client’s logo (top center of email) and their AI Assistant’s name (footer) instead.

     
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