Interview scheduling messages
Updated at August 19th, 2026
Table of Contents
Regardless of whether the interview was automatically or manually created, the messages that candidates and interview attendees receive are the same. Review a description of these messages below.
Candidate messages
| Message Type | Description |
|---|---|
| Select a Time | Message that gets sent to the candidate prompting them to pick from the times your AI Assistant has sent to them. |
| Initial Interview Request | Message sent to the candidate when initially scheduling an interview. Your AI Assistant will also provide available times for the candidate to schedule the interview. |
| Reminder to Select a Time | 24, 48, and 72 hour reminders for the candidate to choose an interview time if they have not. |
| Interview Confirmed | Your AI Assistant's response when a candidate has selected an interview time. |
| Scheduled Interview Reminder | Reminders for the candidate that are sent 24 hours and 1 hour before their scheduled interview. |
| User Cancels Pending Request | Notification that an interview has been canceled. |
| Candidate Cancels Pending Request | Message sent when a candidate ask your AI Assistant to cancel an interview or fails to take action on the interview request. |
| Interview Request Expired | Message sent if the candidate has taken too long to select an interview time. |
| User Initiates Reschedule | Message sent when a user asks to reschedule an interview. |
| Candidates Initiates Reschedule | Your AI Assistant's response to a candidate when the candidate requests a reschedule. This includes a confirmation message. |
| User Initiates Cancel | Message sent when a user asks to cancel an interview. |
| Candidate Initiates Cancel | Your AI Assistant's response to a candidate when the candidate requests to cancel an interview. This includes a confirmation message. |
| Re-engage with Updated Availability | Message sent to a candidate when new open interview times have been added for an interview that previously could not be scheduled. |
| Miscellaneous Messages | Includes: Get Candidate Phone Number, SMS Interview Reminder Closing, Invalid Candidate Phone Number, Email Interview Reminder Closing. |
| Olivia recorded Interviews | Request to record a video interview to be share with the talent acquisition team. |
User messages
| Message Type | Description |
|---|---|
| Interview Confirmed | Message sent to the interviewer once a candidate has selected a time for an interview. |
| Interview Canceled | Notification sent to the interview that an interview has been canceled. |
| User Initiates Reschedule | Message sent to the interviewer when the interview owner has requested to reschedule an interview. |
| Candidate Initiates Reschedule | Message sent to the interviewer when the candidate has requested to reschedule an interview. |
| User Declines interview | Sent to the interview owner when a user declines an interview invitation as well as reminders to take action on that interview. |
| User Tentatively Accepts Interview | Reminder messages sent to the interviewer if they have not accepted an interview invitation or if they tentatively accepted an interview invitation. |
| Unresponsive User: In-Person Interview | For interviewers that have yet to accept or decline their interview invite your AI Assistant will message them 72, 48, and 24 hours before the interview. |
| Unresponsive User: Phone Interview | See “Unresponsive User: In-Person Interview” |
| Unresponsive User: Virtual Interview | See “Unresponsive User: In-Person Interview” |
| Unresponsive User: Sequential Interview | See “Unresponsive User: In-Person Interview” |
| Unresponsive User: Group Interview | See “Unresponsive User: In-Person Interview” |
| Unresponsive User: Travel Required | See “Unresponsive User: In-Person Interview” |
| Interview Audience Alert Messages | Notification on Interview Confirmation or Cancelation sent the interview audience. |
| Miscellaneous Messages | Includes only a message to an interviewer if they have been removed from an interview. |
| Olivia Coordinate | When a basic user has been assigned to schedule an interview with a candidate, your AI Assistant will send a message make them aware of it and directing them to the hiring hub/Recruiter Dashboard. |
| User Attendee Scheduling | For basic users that have yet to schedule the candidate, this messaging will be sent to them 24, 48, and 72 hours after. If they fail to schedule the candidate, a message will be sent to the interview owner notifying them of this so the candidate does not get lost in the CEM. |
| Add Availability | When an interview does not have availability, this is the message that will be sent to either the user, interview owner, or personal assistant alerting them to make more available times. |