Visual indicators will display in both the Employee Profile and Communication Builder in order to help managers better understand which employees have unsubscribed from both SMS and Email channels.

Unsubscribe logic

When an employee unsubscribes from one method of communication, the system will attempt to send communications to their next available communication channel until there are no more communication channels available. The communication channel hierarchy is as follows:

1. Personal Phone Number
2. Work Phone Number
3. Work Email
4. Personal Email

Unsubscribed tags will display on both the Employee Profile and in the Communication Builder depending on their level of unsubscribing from communications.

Employee Profile

When an employee unsubscribes from a communication method, a tag will display next to that unsubscribed method on the Employee Profile.

When an employee is unsubscribed from all communication methods, a banner will display in place of the chat box noting that they have unsubscribed from all channels. When this happens, managers will no longer be able to send this specific employee direct messages and communications.

Communication Builder

An Unsubscribed tag will display next to an employee’s name in the Communication Builder when that employee has unsubscribed from all communication channels.

In the View Audience slide-out drawer, the View all employees in your audience. selector includes an Unsubscribed option. When selected, it will filter employees in the View Audience drawer to those with the Unsubscribed tag and who are unsubscribed from all communication channels. In addition to this, no metadata will display below the employee’s name, as there are no communication methods that are available for them.