Inquiry Detection is the ability for your AI Assistant to understand when a candidate is asking a question instead of providing a proper response to the screening question being asked. When your AI Assistant detects that the candidate is asking a question, a Q&A response will be provided in addition to a re-prompt message for the candidate to provide the proper response to your assistant's previous question. 

Available question types for custom conversations include:

• Address – This question type validates whether the candidate has responded with a valid address. When you select and apply this question type, an Address Question Parameters modal will display, allowing you to select the address parameters required for validation. In addition to this, you can toggle off the address reprompt message, if preferred. Clicking Apply will update the question field with a message that includes the selected parameters.
• Area of Interest – This question type forces you to select groups that will be presented to the candidate to chose from in the conversation. Once the candidate makes a selection, they will be assigned to that group. The candidate will need to send a response that matches a value in the list in order to move to the next question. This question type will always be sent as a list select. 
• Document Upload – This question type will prompt the candidate to upload a document. When this question type is selected, there will be no default message added to the question field. The Document Upload modal will have the following settings:
  • Is this document required? – Toggle this on to require the candidate to upload a document. If the document upload is not required, then the candidate will be able to skip the question. The candidate will also have the Upload Later option, which allows them to continue the conversation and receive reminders to upload their resume.
  • Is this document a resume? – This will be toggled off by default. Toggle this on so that your AI Assistant asks the candidate to upload their resume. If this toggle remains off, then the Enable Resume Parsing toggle will not display and a text field will take its place, allowing you to name the document that you want candidates to upload. Adding a document name will then add a new #document-name token to the conversation, in which your AI Assistant will ask for this specific document, and the document name will be included in the conversation milestone. Either document (resume or other) will be listed in the Hire Details section of the Candidate Profile.
  • Enable Resume Parsing – This will only display if the Is this document a resume? toggle is enabled and will allow the resume to be parsed to the Candidate Profile. 

• Equal Employment Opportunity – This question type is always required by the candidate if it is configured for the conversation. By clicking on the question’s action menu, you can select or deselect particular EEO categories that will be presented to the candidate. When selecting this question type, the default message added to the question field will display and can be edited.
• Email – This question type validates whether the candidate has responded with a valid email address or not. When selecting this question type, the default message added to the question field will display and can be edited.
• Full Name – This question type validates whether the candidate has responded with a valid full name. When selecting this question type, the default message added to the question field will display and can be edited.
• List Select – This question type allows you to input list select values that will be presented to candidates in a list. When configuring a list select question, you’ll see the option to allow multiple values to be selected, make the question required to be answered, and synchronize list items from an external ATS. Please note that if you mark the question as required, then the candidate will need to send a response that matches a value in the list in order to move to the next question. When this question type is selected, there will be no default message added to the question field.
  • Notes:
    • Characters. List select options are limited to 100 characters and will display in their entirety when the question is displayed.
    • Candidate Selection. List select questions will include a link to a web page that displays a selector. Candidates must select an answer for their response to be valid; they cannot manually enter the option in the conversation.
• Location Selection – This question type forces you to choose the locations that will be presented to the candidate in the conversation. The candidate will then have to select a location or respond with a value that matches a location in the list in order to move to the next question. This will assign that location to them. When this question type is selected, there will be no default message added to the question field.
  • Important Note: For accounts that have 6 or more locations selected for a Location Selection question, when a candidate enters an invalid response, the candidate’s default re-prompt message will be: I’m sorry, I didn’t understand. Which city would you like to work in? This is due to the fact that the system relies on a valid response to the location follow-up question before the custom reprompt messages are utilized.
• Numeric – This question type validates whether the candidate has responded with a valid numeric value. When this question type is selected, there will be no default message added to the question field.
• Open Ended – This is our default question type. Every time a new question is added, the Open-Ended question type will be selected by default. When this question type is selected, there will be no default message added to the question field.
• Phone Number – This question type validates whether the candidate has responded with a valid phone number. When selecting this question type, the default message added to the question field will display and can be edited.
• Video Response – This question type will prompt the candidate to upload a video response. This video will then be visible to users while viewing the candidate’s conversation. When this question type is selected, there will be no default message added to the question field.  Once you select this question type, you can configure the following:
  • Is this video response required? – You can enable this toggle to prevent candidates from skipping the video response.
  • Video Time – You can select the maximum duration of the video response from the following video times:
    • 15 seconds
    • 30 seconds
    • 45 seconds
    • 60 seconds
    • 2 minutes
    • 3 minutes
    • 4 minutes
    • 5 minutes
• Yes/No – This question type validates whether the candidate has responded with either a Yes or No. We are also able to interpret words that are similar to these responses, such as Yea. When this question type is selected, there will be no default message added to the question field.