Community Management is the hub where a user can create, edit, and manage their own Talent Communities.

Product dependencies

Requires: 🌐 Talent Community

Optional: Journey Targeting

Navigation

Navigate to the Community Management page by clicking the All Apps button in the top left corner of the screen and then the Community Management app.

Create a Talent Community

Create a Talent Community by completing the steps below.

1. Navigate to the Community Management page.
2. From this page, click + New Community in the top right corner of the page.

Details section

3. When this section opens, enter in a name for the community.
   
4. Choose whether you want to create a private or public community. Enabling the Private Community setting will limit access to selected employees within your organization. If you toggled this on, move to step #6. If you left this setting disabled/turned off, then skip to step #9.
   
   
    
5. Click the Configure button.
6. Select the Privacy Type of your private community. Options include:
   1. Full Access – This will allow all users with access to viewing Talent Communities to view this community as well. If you select this option, then skip to step #8.
   2. Restricted Access – This will limit access to only specific users. If you select this option, then continue to the next step.
7. When you select Restricted Access, add the employees that will have access to the community by completing the steps below.
   • Click the Add Employees button. 
   • Select the employees and/or roles who should have access to this community.
   • Click Apply.
   • Click Save in the bottom right corner of the drawer.
8. Click Next in the top right corner of the section..

Jobs section

In the Jobs section, you have the option of setting targeting rules. To do this, define job targeting rules where existing/future jobs that match these rules will be associated with the Talent Community. Today, this does not affect the user’s nor the candidate’s experience with using Talent Community; however, it will be storing these data points for usage in later enhancements.

9. Click + Add Targeting.

12. Click Next in the top right corner of the section.

Talent Community Journey section

13. In this section, select the Talent Community Journey set up in Journeys. This journey will be tied to this community and every candidate that joins it.
14. The selected Talent Community Journey will then populate the page. Select any forms, scheduling details, assessments, or any details specific to candidates in this journey.
15. Click Next in the top right corner of the step.

Screening section

16. You have the option of adding any screening questions that your AI Assistant should ask the candidate. If the candidate selects this community as their answer to the Community of Interest (COI) question, they will be asked any screening questions unique to this community following their response to the COI question. To do this, 
    • Click + Add Question.
    • Enter a name for the question.
    • Enter the preferred question.
    • Select the Reply Type.
    • Tie a System Attribute to this question, if preferred.
    • Select the Data Processing Method for validation.
    • Click Save.
    • Repeat these steps for all questions.
17. You also have the option of adding outcomes, which will determine what status a candidate should be moved into based on their answers to the screening questions. Click into the Default Outcome to configure this first and then you can add additional outcomes by clicking the + Add Outcome button and entering in the necessary criteria.
    • Note: When you change the Talent Community Journey in a Talent Community, then you will have the option to edit or delete questions used in the outcome.
18. Once finished, if you’d like this community to be active and available upon creation, select Activate in the lower-left corner. 
    • Note: At any point, you can mark this community as inactive by selecting Deactivate in the lower-left corner.
19. Click Save in the top right corner of the section to save the new community.

Repeat this process for all Talent Communities.

Edit a Talent Community

To edit a Talent Community, click into it from the All Communities list view. This will open the details of the Talent Community where you can make any necessary changes. 

• Note: Changes will save automatically unless a Save button is present.

Edit custom targeting rules

When you have opened a Talent Community’s details, navigate to the Jobs section, and in the box associated with your preferred custom targeting, click its action menu, or ellipses, and then select Edit. This will open this Job Targeting Rules in a slide-out drawer where you can make any necessary edits.

Once completed, click Save in the top right corner of this step to save the changes made.

Mark a Talent Community as inactive/active

By default, a new Talent Community will be Inactive, but you can enable this upon creation to use it right away. When you are no longer utilizing a Talent Community or re-enabling it for additional use, you can disable or enable, respectively, the community to accommodate for your needs.

1. Select the preferred Talent Community from the list view.
2. When the Talent Community opens, select Activate or Deactivate in the lower-left corner, depending on the preferred status.

Changes will be saved automatically.

Inactive vs. active logic

Inactive:

• By default, the community will be not be active. This means that it will be closed for entry for all new candidates. When inactive, the community will not appear as a selectable option in the Community of Interest question nor will it appear as a selectable option in the Talent Community workflow movement.
• Any candidates already in a community before it is deactivated will remain in that community and their experience in it will continue undisrupted. The action of deactivating a community will only affect future candidates by preventing them from joining that community.

Active:

• When activated, the talent community will be open for all candidates to join. It will appear as a selectable option in both the Community of Interest question and in the Talent Community Workflow movement.

Community Management list actions

You can take the following actions for each talent community listed in the row:

• Edit: This allows you to edit the community, taking you to the Community Management Builder.
• Activate/Deactivate: This allows you to activate or deactivate the community, depending on whether it is in the Active or Inactive status.
• Delete: This allows you to delete the community, prompting you to select Confirm in the Delete Community warning modal.

Additionally, you can use the search bar to search through all your communities. 

View a Talent Community’s jobs

You can easily view the jobs tied to a Talent Community by clicking the View Jobs button within the Job Targeting column. A modal will then open where you search for a specific job using the search bar or simply view a listing of all jobs.

View Talent Communities by status

The left panel includes three lists:

• All Communities
• Active Communities
• Inactive Communities

Clicking into one of these lists allows you to easily filter Talent Communities based on their current status.

Permissions