Candidates communicate with your team through three primary communication channels: Email, SMS, and WhatsApp. The entry below outlines the current functionality and compliance for how the resubscribe systems work in relation to email communications.

Email resubscribe logic

Candidates can resubscribe at any time from a previous email communication. This can be done in two ways.

Option #1: Any email communication

1. Open any previous email communications from Paradox.
2. Select manage preferences in the footer of an email communication. 
3. Upon landing on the verification page, a You are currently unsubscribed from all communications. will display. Select the preferred communication preference to receive a one-time code. 
4. Once the code is received, enter it into this page.
5. The Manage Preferences page will then open. Select Resubscribe to Notifications.

This enables all communications as well as displays the toggles for preferences. Candidates will then receive a Welcome back! You have been resubscribed. communication.

Option #2: The unsubscribe email notification

1. Open the Message from Olivia email.
2. Select the Resubscribe Me button in the middle of this email.

This enables all communications as well as displays the toggles for preferences. Candidates will then receive a Welcome back! You have been resubscribed. communication.

Candidates in the Unsubscribed segment

• If a user has manually moved a candidate to the Unsubscribed segment in the Candidate Inbox, the communication channels on the login page will be greyed out, preventing the candidate from requesting a code or resubscribing themselves. The user must move the candidate out of the Unsubscribed folder.