Q&A Summary (Employee) Report
Updated at August 19th, 2026
Table of Contents
This detailed report shows daily level activity of Q&A engagement and metrics. The date range is based on the user's engagement date.
Report fields
| Field | Field Description | Sample Value & Formatting |
|---|---|---|
| User Location Country |
Returns the country name of the user based on their IP address.
|
United States |
| User Location City |
Returns the location city name of the user based on their IP address.
|
Woodbridge |
| User Location State |
Returns the state name of the user based on their IP address.
|
New Jersey |
| Activity Date | Returns the date value for user Q&A activity. | 03-01-2021 |
| Users Engaged Count | Returns the count of different users engaged with Q&A on this date. | 15 |
| User Questions Count | Returns the # of messages from users for Q&A on this date. | 34 |
| Average Talk Time With User |
Average talk time across user conversations for each day.
The format is hours:minutes:seconds, so the example to the right is 2 minutes 12 seconds. |
0:02:12 |
| Total Talk Time | Returns the total talk time in HH:MM:SS for each day. | 0:55:12 |
| Positive Interaction Rate | Returns a percent value of positive interactions between your AI Assistant and a user for the day. This is calculated by checking the number of negative interactions with users (using the following topics: Dissatisfied Job Seeker, You didn’t answer, Request a human) against the total number of overall interactions. | 99.45 |