A setting within Roles and Permissions allows users to impersonate other user roles in the system. While a beneficial permission that allows users the option to assist in troubleshooting experiences that arise, this permission is limited to only certain users.

Configuration

Users with full access to the Roles and Permissions permission can complete the below steps.

1. Select All Apps in the top left corner of the header and then Settings from its drop-down menu.
2. When the Settings page opens, select Roles and Permissions under the Permissions section.
3. From the left panel, open the Roles and Permissions section.
4. Find the preferred user role; select its action menu, or ellipses; and then select Edit.
5. In the System Access Parameters section, toggle on Employees Impersonation.
6. An All Roles selector will then display to the left of the toggle. Select this and then deselect the user roles that this user should not have access to impersonating.
7. Select Apply in the bottom right corner of the drawer.
8. Select Save in the upper-right corner of above the permissions list.

Begin an impersonation session

To impersonate another user, you must first have access to impersonate their user role. Once approved, then complete the steps below to begin impersonating that user.

1. Select your avatar icon in the top right corner of the page.
2. In the menu that opens, select your name.
3. A new page of the drawer will open with a list of employees that you can impersonate. Select the preferred user.
   
   
    

All CEM pages that are currently open will refresh to this user's experience. You will then be able to proxy the user and view the system as they do.

End an impersonation session

When you are finished impersonating a user, you will repeat many similar steps to those that you completed when starting the session.

1. Select your avatar icon in the top right corner of the page.
2. In the menu that opens, select your name.
3. A new page of the drawer will open with a list of employees that you can impersonate. Select your name from this list.

The impersonation session will then end and all CEM pages that are currently open will be refreshed to display your experience.