Olivia Assist is available as 24/7 front-line customer support for your teams through computer, tablet, or mobile device. Olivia Assist can schedule interviews with candidates, manage jobs, and answer a variety of questions about the Paradox platform as a whole.

Paradox Assist

If you have Contextual AI enabled for your account, then you can give your consent to utilizing contextual Olivia Assist, or Paradox Assist, where your AI Assistant will be able to understand the full complexity of user queries and bring more detailed, contextual, and accurate responses into the Assist widget so that users can have their questions answered more effectively. Learn more about Paradox Assist here.

Configuration

Please contact your CS Representative to enable this feature for your account. 

Widget functionality

From the Olivia Assist widget, users can schedule interviews, find 24/7 support, and manage jobs.

Scheduling with Assist

With Olivia Assist, you have the option to manage your interview availability, schedule and update interviews, and check your upcoming schedule. When opening the Product widget from the bottom right corner of the page, your AI Assistant will display the following intents:

• I need to schedule an interview – This will prompt you to enter the candidate name and information. Once entered, your assistant will reach out to the candidate to choose a date and time depending on your calendar availability. 
  
  
   
• When is my next interview? – When clicked, this will prompt you to select Upcoming Interviews. From there, you can continue to see all upcoming interviews including candidate names, interview location, and interview time. 
  
  
   
• Change my interview availability – This functionality is currently unavailable. 

Manage jobs

You can easily manage jobs through Olivia Assist without having to navigate through the system. When opening the widget from the bottom right corner of the page, your AI Assistant will display the following intents. Select one of these intents to take action on your jobs.

• What jobs are currently open? – This will filter your search by location and then by open jobs. A View Jobs button will display under this list that, when clicked, will open the My Jobs page for you to view all active jobs.
  
  
   
• Update my jobs – This will prompt you to select the View Jobs button that, when clicked, will open the My Jobs page. From here, you can make the necessary changes to your jobs.
  
  
   
• How do I manage jobs? – This functionality is currently unavailable.

Manage permissions

• Update My Jobs
  • If a user has permission to My Jobs and wants to update jobs, then your Assistant will respond with a message and a View Jobs button that will open the My Jobs page when clicked.
  • If a user does not have permission to My Jobs and wants to update jobs, then your Assistant will respond with an “I’m sorry” message and not include the View Jobs button.
• View Open Jobs
  • If a user has permission to My Jobs and wants to view open jobs, then your Assistant will send a message stating that she found the designated number of open jobs, include a list of those jobs with an Open status that cannot be edited in the conversation, and a View Jobs button that will open the My Jobs page when clicked.
  • If a user does not have permission to My Jobs and wants to view open jobs, then your Assistant will respond with an “I’m sorry” message that includes a “Please contact your Client Success Representative for further assistance” note and not include the View Jobs button.

24/7 support

Olivia Assist is available 24/7 to provide additional support for you and your team. Simply ask your AI Assistant a question to initiate a conversation and help you complete your tasks faster.

As of November 2024, the Help Assist portion of Olivia Assist was enhanced to better train your AI Assistant on your system and provide your users a better search experience. This is the first advanced version released for Help Assist with additional expansions to come.

Contextual help assist

When Paradox Assist is enabled for your account, your AI Assistant can provide contextual responses when responding to users’ questions. This feature can ensure that your AI Assistant is providing well-rounded, conversational answers based on the conversation’s context. 

Click here to learn more about Paradox Assist.

Save conversation history

Olivia Assist keeps conversation history in the following situations:

• Across Multiple Tabs: If you have several Paradox web tabs open, Olivia Assist is active in all of them and saves your conversation history and messages across every tab.
• Widget Closed, Tab Open: Even if you close the Olivia Assist widget, your conversation history is still saved as long as at least one Paradox tab remains open.

However, Olivia Assist automatically clears your conversation history when:

• Your Session Ends: This happens when you close all Paradox web tabs or log out.
• Your Context Changes: If you switch to a different company or use another user's account, your history will be cleared.