October 2025, 2.5.5 Release Notes
Updated at August 20th, 2026
Table of Contents
This October 14th release includes the following enhancements. These updates are subject to change until the day of the release.
Happy October! 🎉 We've been working on updates to help your teams hire faster and smarter.
Here's the latest feature releases and improvements.
Browser Extension
New user experience with CSOD user interface
If you have Cornerstone OnDemand (CSOD), you can now use the Paradox browser extension with the new Cornerstone OnDemand (CSOD) user interface, no longer needing to switch back to the legacy CSOD interface to access the browser extension's core functionalities. CSOD has introduced a redesigned user interface, and we've updated our browser extension to seamlessly integrate with it, preserving all of the core functionalities that were available in the legacy user interface. This ensures a smooth and consistent experience as your team transitions to the new CSOD interface.
Learn more about the browser extension and Cornerstone OnDemand embedding with the browser extension.
Role impact and feature activation
All users that use the browser extension with Cornerstone OnDemand embedding are affected by this enhancement by default.
These interface improvements are automatically available and applied to the browser extension with our Cornerstone OnDemand embedding.
Candidate Profile
Interaction dates in overview tab
You can now streamline candidate review with a single, consolidated timeline, no longer needing to jump between multiple tabs to see a candidate’s full story. We've enhanced the candidate profile with new First Contact Date, Last Contact Date, and Last Heard From timestamps in the Overview tab. This gives you a clear and consolidated history of all candidate interactions, helping you follow a candidate’s journey at a glance.
Learn more about the candidate profile.
Role impact and feature activation
All users that have access to the candidate profile are affected by this enhancement.
The First Contact Date, Last Contact Date, and Last Heard From timestamps are automatically available in the Overview tab.
Campaigns
Directly invite candidates to apply with the new apply invitation campaign
You can now easily share jobs with candidates by selecting them directly within a new campaign type, no longer needing to manually copy and paste job links into your campaign messages. This new Apply Invitation campaign type empowers you to create targeted campaigns that directly present job opportunities to candidates. This helps you quickly funnel candidates from your CRM into your active roles, boosting your application numbers and filling your hiring funnel.
Learn more about the new Apply Invitation campaign and related campaign metrics.
Role impact and feature activation
All users that have access to the Campaigns page and builder are affected by this enhancement.
This new campaign type (Apply Invitation) is automatically available to select when building out your campaigns.
Redesigned Campaigns page and builder
We've completely redesigned the Campaigns page and builder with a fresh layout and left-hand navigation, giving you a modern experience that aligns with the rest of the platform. Additionally, you can now use approved messaging templates when sending a one-time message to a candidate, helping your teams move faster and stay on-brand with consistent, reusable communications.
Learn more about the new campaigns page. All documentation reflects the new user experience with the redesigned builder.
Role impact and feature activation
All users that have access to the Campaigns page and builder are affected by this enhancement.
The Campaigns page and builder have been automatically redesigned and are available to access.
CMS
Assess and improve your knowledge base with new content quality score
If you are an admin and manage knowledge bases, you can now predict the performance of your knowledge base and improve your content with an automated Content Quality Score, ensuring you no longer need to manually assess your knowledge base content to determine its readiness. The new Content Quality Score provides an early indicator of how well a client's candidate assistant responses is likely to perform based on their content. The score automatically updates on a monthly basis. If you have Contextual AI enabled, it also offers actionable tips to help you enhance your CMS for a better candidate experience.
Learn more about content quality score.
Role impact and feature activation
All users that have access to the CMS are affected by this enhancement. If you have Contextual AI enabled and purchased, you can benefit from additional suggested responses to optimize your knowledge base.
This enhancement can be enabled by your CS Representative. Please contact your CS Representative for more information.
Conversational ATS
Simplified candidate and user experience for shift-based roles
Candidate Experience
User Experience
Candidates now have a clear way to indicate they're unavailable for any advanced shifts you've listed, ensuring that you no longer need to worry about candidates getting stuck in the conversation if their availability doesn't match a listed advanced shift. We've added a new I'm unavailable for any shifts above option to the conversational shift selection. This ensures a smoother experience for candidates by giving them a clear path forward in the conversation, preventing them from being stuck in a conversational loop. Additionally, you can now add a Shift Selection section to the Candidate Summary in the candidate profile, providing a clearer overview of a candidate's availability and allowing you to access key information at a glance.
Learn more about shifts (admin users) and managing shifts in my jobs.
Role impact and feature activation
All CEM users and candidates that use any shift-related functionality, whether simple or advanced, are affected by this enhancement.
The I am not available for any shifts above button is automatically available in the screening process for any advanced shift. Additionally, you can add the Shift Selection section in the Candidate Summary Builder. This does not automatically surface on the candidate profile, but you can configure this.
Conversational Events
Streamline high-volume hiring events with sequential interviews
Candidate Experience
User Experience
You can now create and conduct sequential, multi-stage interviews within a single hiring event, no longer needing to rely on manual workarounds or external tools to schedule multiple interviews for a candidate. This enhancement will streamline high-volume hiring events. It empowers you to build structured, multi-stage interviews directly within your hiring event, which saves time, reduces administrative burden, and helps you make faster, higher-quality hiring decisions.
Learn more about creating an event, the event candidates section of the event dashboard, and the event landing page.
Role impact and feature activation
All hiring event creators and candidates are affected by this enhancement.
When you are configuring interviews for your In-Person or Virtual hiring events, you have the option to add interviews to create sequential interviews. These changes are reflected in the event builder, event landing pages, the Schedule and Candidate section of the event's dashboard, and event reports.
Job Management
More consistent terminology across the platform
You can now enjoy a more consistent and intuitive user experience across the platform. We've renamed Job Family to Job Category across the entire system. This change ensures consistent terminology between Conversational ATS and Integrated Jobs, as Job Category is more intuitive and widely understood in the industry. Standardizing this terminology will improve overall clarity and usability.
All documentation referencing Job Family has been updated to reflect this terminology change.
Role impact and feature activation
All users who manage jobs in places such as the job builder are affected by this enhancement.
This terminology update is automatically reflected in the user interface and all job-related reports.
Scheduling
Expanded re-engagement for No Availability candidates
You can now automatically re-engage with candidates to schedule all interviews, including panel, sequential, and round robin groups, even when your calendar was previously unavailable. We've enhanced our system to automatically check for new calendar openings every six hours and re-engage with candidates who were previously in a No Availability status for all interview types. This update applies to all scheduling methods and interview types, as well as scheduling via API. This reduces the number of candidates who are stuck in a No Availability status, which helps lower your time-to-schedule. Additionally, you'll no longer need to manually check for availability or re-send interview invites after a calendar has been updated.
Learn more about our No Availability logic in scheduling.
Role impact and feature activation
All interview attendees and coordinators are affected by this enhancement.
This No Availability logic is automatically applied to our scheduling.
Depending on the Paradox products your company has purchased, not all of these updates may apply to you. If you have any questions or need further information, please reach out to your dedicated Paradox Client Success Manager.
Minor enhancements
Candidate Q&A
To deliver a higher-quality conversational experience, we have significantly improved our system's ability to generate Q&A content for candidates. This enhancement directly addresses feedback from our clients and internal teams by refining the tone, relevance, and consistency of answers. By raising the quality bar for these candidate-facing responses, we are reducing the need for manual edits, increasing client trust in our conversational AI, and ensuring a smoother onboarding experience for future clients.
Channels: International Phone Numbers
The system is transitioning all SMS phone numbers from the MessageBird platform to the Twilio platform to eliminate reliance on the deprecated MessageBird API, ensuring continued messaging service stability.
Conversation Builder
- When creating a Widget Conversation or Embedded Conversation in Web Management without any existing conversations, Add conversation now directs users to the Conversation Builder.
- You can now edit the number of attendees per ATS role when using auto-scheduling in the Conversation Builder.
Data Feeds: Users
A comprehensive logic fix has been implemented to ensure that interviewer email addresses and associated calendar integration settings are automatically re-synced and updated when changes are sent via a user data feed, resolving scheduling errors for both new and existing candidates.
Journeys
- Journey Name, Stage Name, and Status Name translations are now fully supported across the platform, including the Candidate Inbox dropdown menu for changing statuses and Status Mapping Configuration in Journeys, ensuring a consistent multilingual experience.
- The comprehensive fix ensures that when a user tries to change a candidate's status, the system now correctly checks for two things: the permission to change the status, and the specific permission needed to trigger the action that goes with it (like initiating an audio interview), which prevents the mistaken You do not have permission error.