Monthly Conversations (Employee) Report
Updated at August 19th, 2026
Table of Contents
This report provides detailed conversation monthly counts and averages. The date range is limited to only one month and year at a time.
Report fields
| Field | Field Descriptions | Sample Value & Formatting |
|---|---|---|
| Country |
Returns the country name of the user based on their IP address.
|
United States |
| Monthly Engage Users | Returns the total number of new user conversations for the selected month. |
89
|
| Average daily conversations | Average number of new daily user conversations across the selected month. | 3 |
| YTD Engage Users | Returns the total number of users engaged for the current year through the end of the selected month. | 189 |
| User Questions Asked - Monthly | Returns the total number of messages by the user for the selected month. | 298 |
| Average User Questions Asked - Daily | Average number of daily messages by the user across the selected month. | 10 |
| User Questions Asked - YTD | Returns the total number of messages by the user for the current year up through the end of the selected month. | 656 |
| User Questions Asked - Since Launch date | Returns the total number of messages by the user since the launch date through the end of the selected month. | 2504 |
| Average talk time with Users |
Average talk time across user conversations for the selected month.
The format is hours:minutes:seconds, so the example to the right is 0 minutes 51 seconds. |
0:00:51 |
| Total Talk Time YTD | Returns the total talk time in HH:MM:SS for the current year through the end of the selected month. | 2:55:57 |
| Total talk time since launch date | Returns the total talk time in HH:MM:SS since the launch date through the end of the selected month. | 6:47:50 |