If the Employee Profile’s conversation history language does not match the user’s platform language selection, then you can configure the Employee Profile to automatically translate into the user’s preferred language.

Configuration

The ability to auto-translate Employee Profiles into the user’s preferred language is based on the Platform Language set during Implementation. Users with full access to the Client Setup permission can adjust these languages by following the below steps.

1. Select All Apps in the top left corner of the header and then Settings from its drop-down menu.
2. When the Settings page opens, select Client Setup under the Paradox Tools section.
3. From the left panel of Client Setup, scroll down to and open the Multilingual section.
4. Click into the Platform Language selector and select the languages you want to add.
   • Note: This differs from the Candidate Profile auto-translation feature, which requires both the Multilingual and Auto Translate Inbox toggles to be enabled.
5. Select Apply in the bottom right corner of the dropdown.
6. Save the page.

Employee experience

When opening a profile for an employee who speaks another language than your platform language selection, their profile will automatically translate into your preferred language for a better user experience. You will also see one of two available actions under translated text:

• View translation
• View original

Selecting either will open the original text that was translated for you. Once selected, translated text will display below the corresponding response. In each actionable text’s place will be the Hide action, which will hide the original text from view when clicked.

Send a message to the user

You have the ability to send a message to an employee who has a different language preference than yours with the use of auto-translation. Click here to learn more.