Employee communications timeline
Updated at November 3rd, 2026
The user that created the communication has the ability to control when the communication will be delivered and any delays between successive pieces of content.
One-time
In the case of one-time messages, the user can either elect to send the communication now or schedule it for a later date. If there is successive content that is based on a delay, the system will always check the employee’s business hours before sending the delayed content to ensure that it is delivered at an appropriate time.
Milestone
Milestone communications do not have an absolute date but are instead sent out once their condition is satisfied by a given employee. The user can control the initial delay(s) in between successive pieces of content, but they cannot choose a precise time that they want it delivered, as it will vary from employee to employee, depending on time zone and business hours.
Despite this lack of control, certain safeguards were implemented to ensure communications are being delivered at the appropriate times during business hours.
Determining an employees business hours is done by looking at the employee’s push notification hours inside of Alert Management. Most of the time, business hours will be directly inherited from the company’s own business hours or set via a data feed. Click here for more information.