Employee Communications: Email unsubscribe experience
Updated at August 20th, 2026
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This feature is used in conjunction with the Employee Communications product. If you have not purchased this product, then you will be unable to access this feature and its functionality.
This documentation covers the unsubscribe and resubscribe experience for users via email. This impacts all employees that receive emails from Olivia Alerts or the custom sender configured on the account.
Unsubscribing
In order to unsubscribe, users can select update or UNSUBSCRIBE here at the footer of an email they receive.
Once selected, the system will detect if the associated email address is already unsubscribed or is unsubscribing for the first time. If this is the user’s first time unsubscribing, they will be shown a screen where they will confirm that they want to unsubscribe from all communications.
When Confirm Unsubscribe is selected, the user will be sent an email confirming their subscription status and offering them the option to resubscribe.
Resubscribing
If the user is already unsubscribed, they’ll be offered the option to resubscribe. Once they confirm it, they will again see the option to unsubscribe.