A communication can be paused if you want to temporarily stop it from sending to new employees. However, employees that have previously matched the conditions and have received aspects of a communication will continue to receive the communication until it is fully sent.

Communications with the pause/resume functionality

Only active milestone communications can be paused. The chart below outlines more information on this functionality.

Pause/Resume process and logic

To pause or resume a communication, users with full access to the Communications permission can complete the following steps.

1. Select All Apps in the top left corner of the header and then Communications from its drop-down menu.
2. From the left panel, open the Milestone Communications list.
3. Find and hover over the preferred communication in the list.
4. Select its action menu, or ellipses, and then Pause or Resume from its drop-down menu.

When a communication is paused, it will be removed from its current section and relocated to the Paused section of the Communications page. Paused communications will not match with new employees but will continue to send to employees that have already matched this communication and who have been sent the first piece of content.

• Note: You will see these messages sending when running reports on paused communications.