Once a communication is sent out, it will display a progress bar and status so that users are aware of its level of completion. Communications in a listed status will display under their corresponding section on the Communications page for easy review.

Communication progress

You can easily view the progress of an active communication by clicking into the communication from one of the active communication lists. In the slide-out drawer that opens, you can view the Delivery Rate and Completion Rate progress bars to ensure all audience members receive the communication as well as complete it.

• Note: If employees aren’t completing this communication in a timely manner, then you can always send out a one-time communication to the corresponding employees to encourage their participation.

View audience statuses

You are able to easily view the communication statuses of a communication’s selected audience. Once you open an active communication from one of the active communication lists, click the View Audience box.

In the drawer that opens, you will be able to view all team members who were targeted for this communication and their communication statuses. Status options include:

• Sent
• Undelivered
• Received
• Completed

View content responses

Each content piece that required a response will have a View Responses button next to it in the active communication’s slide-out drawer.

Clicking this button will open the content piece, an AI-generated summary of responses as well as the ability to download a file of responses to view individual selections/inputs, a Results by Audience pie chart with selection percentages (for question content pieces), and an Incomplete box, where you can view all employees who have received but not completed the communication yet.

• Note: The data displayed will vary depending on the content piece that required a response.

Available communication statuses

Sent

This status’s primary purpose is to notify the user that the message was delivered. Usually, employees are only in this state for a few seconds, so it is rare to see this status in the Audience drawer.

Undelivered

The communication attempted to send to the employee but could not be delivered. There are many possible reasons for this, but the most common reasons include:

• The number stored for the employee is no longer active.
• The user has unsubscribed from all possible communication channels.

In the above cases, the system will attempt to resend the communication to other possible communication channels (every fifteen minutes) until there are no more valid communication channels.

Received

The first message of the communication has been received by the employee, but they have yet to complete the communication. 

• Note: If someone blocked your number instead of unsubscribing, they will still appear in the Received status. This is because the blocked number still technically delivers texts to the end user; however, it is just filtered out from their view. Whereas unsubscribing prevents the message from even sending to that number.

Incomplete

Employees in this status have not yet received the communication.

Completed

This means that the employee received the entire communication and completed all of the required actions. For simple communications that do not have required actions from the employee, such as communications consisting of a single message, they will autocomplete upon delivery since there is no action for the employee to take. For some communications, you may not see any received statuses because it goes immediately from Received to Completed.

Message statuses by content type

Fillable Document (no signature fields)

• Incomplete: The employee received the form but has not filled out all of the fillable fields in the document yet.
  • Note: If a communication is archived, it will remove any documents currently attached to an employee profile that is in the status of Incomplete.
• Completed: The employee has completed all fillable fields in the document.

Fillable Document (with only signature fields)

• Incomplete: The employee received the form but has not filled out all fillable fields in the document yet.
  • Note: If a communication is archived, it will remove any documents currently attached to an employee profile that is in the status of Incomplete.
• Completed & Signed: The employee has completed all fillable fields in the document, including the signature field.

Fillable Document (with signature and regular Fields)

• Incomplete: The employee received the form but has not filled out all of the fillable fields in the document yet.
  • Note: If a communication is archived, it will remove any documents currently attached to an employee profile that is in the status of Incomplete.
• Signed: The employee has signed the document.

Non-Fillable Document

• Incomplete: The document has not been opened by the employee.
  • Note: If a communication is archived, it will remove any documents currently attached to an employee profile that is in the status of Incomplete.
• Reviewed: The document has been opened by the employee.