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    Assist Conversation Details (Candidate) Report

    Written by Lindsey Stanifer

    Updated at August 19th, 2026

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    Table of Contents

    Report fields

    This report pulls information surrounding Assist conversations within the account, including the user’s message to your AI Assistant, the response message received from your AI Assistant, the response type triggered within the conversation, and the topic from the CMS that was triggered. This only pulls conversation data if the account is using Contextual Assist.

    Report fields

    Available filters are highlighted below.

    Field Field Description Sample Value & Formatting
    User Name of the user who was interacting with your AI Assistant  Maria Jones
    User ID User ID of the user who was interacting with your AI Assistant  65454643641
    Search Date & Time Date of which the candidate was engaging with your AI Assistant. 11/1/2024 8:20:24
    User Input Phrase or question the user inputted in their conversation with Olivia. I need to schedule an interview
    Response Message Your AI Assistant's response that was sent back to the user I’m happy to help schedule an interview. What is the candidate’s first and last name?
    Response Type

    The type of response that was triggered within the conversation. 

    • Contextual: If the message is contextualized (generated by a Generative AI service)
    • Defined: If the message is defined (either marked by the client or because Contextual Assist isn’t turned on in the account)
    Defined
    Topic Triggered

    The topic from the CMS that was triggered. 

    • If Contextual Assist is turned on in the account, then all of the topics that were used to generate the response display.
    • If Contextual Assist is turned off in the account, then the single topic that was triggered displays.
    Scheduling_Request

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