The Job Management section of Client Setup is where settings related to Conversational ATS and External ATS Job Management can be set. This section includes the following settings:

Conversational ATS

This parent toggle enables the Conversational ATS product for your account, where you can create and manage Conversational ATS jobs in Paradox as your Applicant Tracking System. This requires approval to use before enablement. See Job Management and My Jobs documentation to learn more.

• Job Types: Select the job types available in your account when creating jobs. Select from the job type options: 
  • Multi-location job
  • Standard job
• Allow Internal Job Title: Set internal titles on jobs, only visible within the system for user reference and reporting and are not candidate-facing. Allows two job titles for a job: what candidates see externally and what internal users reference.
• Allow Additional Locations for Standard Jobs: Allows users to select multiple locations for a standard job so that a single job opening can be used to hire across multiple locations. See Multiple job locations for standard jobs: Configuration guide to learn more.

• Advanced Shifts: Enables Advanced Shifts that can added to your jobs. These shift types display as their names (e.g. Morning, Afternoon), but also allow users to set times and days tied to them. See Shifts to learn more.
• Job Description Sections: Enables job description sections that can be added to your jobs and displayed to candidates when targeted rules are met. See Dynamic job descriptions to learn more.
• Allow Job Templates to only require Job Title to Save: Allows the Locations, Candidate Journey selections, and Hiring Team fields to be listed as optional in the template and will not require configuration in order to publish the job template. Enabled by default.

External ATS Job Management

This parent toggle enables External ATS Job Management for your account, where you can configure our Journey Targeting and Master Feed features to support automation of candidate application processes. See External ATS Job Management documentation to learn more.

• Allow Location Permission: Gives users who have access to a job’s location the ability to candidates for that job, even if they’re not part of the hiring team.
• Select a feed(s) to create master feed: Select the feed(s). Create one consolidated master feed that can be shared with a career site or job board.

• Select a feed(s) to create master feed: Copy the master feed URL as needed to view all jobs. This feed is refreshed multiple times during the day or matches the refresh cycle of the ATS. As the feed refreshes, new jobs get added to the separated feeds and new Paradox Apply URLs get updated to the master feed. 
• Generate Additional Feed Templates: Generate additional feed templates, including CDATA formatted feed templates. 

Hiring Team

Hiring Team roles define permissions for users managing jobs and candidates, as well as their visibility into interviews, workflows, and candidate journeys. You can configure these user roles as needed.

• Hiring Team by Location: Allows hiring teams to be customized by location for Multi-Location jobs and configured as editable when posting in My Jobs for Multi-Location and Standard Jobs.
  • Allow users to be removed in My Jobs: Allow users to be removed when editing the hiring team in My Jobs.
  • Publish jobs without Requiring Manage Permission: Allows Multi-Location jobs to be published without requiring every location has a hiring team user to manage it in My Jobs.

Job Attribute Source

Job Attribute Source defines whether forms and offers reference live job attributes (the most up to date value on the job) or apply job attributes (the values at the time the candidate applies). This includes form targeting and form tokens, and offer approval targeting, offer section targeting, offer pay rate validation, and offer tokens.

To define the Job Attribute Source:

1. Select Edit.
2. Define the job attribute source for forms features by selecting from the following options:
   • Live Job Attributes
   • Applied Job Attributes
3. Define the job attribute source for offers features by selecting from the following options:
   • Live Job Attributes
   • Applied Job Attributes
4. Save or confirm the page.

Hot Jobs

• Hot Jobs: Enables the Hot Jobs feature, where urgent-to-fill job openings can be prioritized and shown to the top of the candidates' job search results.
  • What percentage of total jobs can be hot jobs?: Select the percentage of total jobs that can be listed as hot jobs in the account. Select between the following options (15% — 100%, increments of 5%).
  • Hot Job Customization: Allows you to customize the label, icon, and description for Hot Jobs.

Unique and versioned Job ID

• Unique and versioned Job ID: Allows the version ID to be added to your job ID with an added version number (e.g., P1-10862-5). The first part identifies the job posting, and the version number goes up each time the job is posted again in My Jobs. This is a mandatory setting in the account (enabled by default). See Enhanced job ID to learn more.

Job Posting Types

• Job Posting Types: Allows job postings to be set as internal, external, or both e(xternal and internal). See Job posting types to learn more.

Job Data Packages

• Job Data Packages: Allows users to create job data packages, which are packages of job attributes, to define additional data on jobs. See Job Data Packages to learn more.

Job Qualifications

• Job Qualifications: Allows Job Qualification Levels within the Job Outcomes section of each individual job and intended to assist the AI Assistant in better understanding if a candidate is or is not qualified for a specific job. Currently, this functionality is only used within our Conversational Events product. When enabled, the below setting will display.
  • Custom Job Qualifications: Configure the naming convention of the default qualification levels and add up to 50 custom Job Qualification Levels to the account. 

Number of Hires

• Number of Hires: This allows the AI Assistant to add and monitor the number of hires on a job. When the job’s set number is reached, logic can be set to either have the AI Assistant turn off the job (the set number of candidates in the Hired stage) or notify the Hiring Team (the set number of openings are met). When enabled, the following setting may display.
  • Threshold Action: The action that should occur when the threshold number is met. Select one of the two options:
    • Close the Job - This will turn the job off in My Jobs and send a notification to the user.
    • Notify the Hiring Team - This will only notify the user that the threshold has been reached, and they can determine whether to turn the job off or not.
  • Configure Candidate Journey Hiring Status: For accounts that do not use a standard Hired stage, you will need to set what this Hired stage is for the account. Select Configure Status to set the stage that when the set number of openings is reached due to candidates moving into this stage, the job will be disabled or the hiring team will be notified.

Job Search

This parent toggle enables the Job Search product for your account. This requires approval to use before enablement. See Job Search documentation to learn more.

• Environment: Displays as either Staging or Production, depending on the environment in which the account was created, and will be read-only by default.
• Search Company: Displays all of the company's job feeds that are available in the CEM, following a career site scrape, job feed consumption, etc. Multiple feeds can be selected here for customers who have jobs funneling in from multiple sources but would like all of those jobs to be accessible to candidates via search.

• Deliver job results via SMS as: Select how job results will display to candidates. Options include:
  • Text List: Delivers job results to the candidate via SMS in a text list format. This is the results as if they were written out by a person via a keyboard on a phone. This is the default selection once Job Search is enabled.
    • Use case: Restaurant/retail customers whose job requisitions are all evergreen and/or straight-forward where a candidate doesn’t feel the need to read through a job description to understand the role.
  • Web Link: Delivers job results to the candidate via SMS in a web link format. A hyperlink that sends the candidate to a web link that displays their search results in a UI very similar to the web experience for Job Search.
    • Use case: Customers whose candidates really need to read the job description for a requisition prior to applying.
• Location search radius: Allows the AI Assistant to search for jobs within the designated mile radius around the candidate’s preferred location. This is based on the shortest distance from Point A to Point B, not the actual driving distance. Options include: 
  • 5 miles
  • 10 miles
  • 15 miles
  • 20 miles
  • 25 miles (default)
  • 50 miles
  • 100 miles
• Topic triggers for search: Configure which Candidate Q&A topics trigger a job search engagement. You can select/deselect options to customize it to your team's needs. When these Q&A topic(s) are detected, job search triggers instead of sending the Q&A response (i.e. standard job search logic). Default selections include:
  • Jobs
  • Jobs: Availability
  • Jobs: Search
  • Jobs: Locations

• Searchable parameters: Dictates what job data the AI Assistant can search by when a candidate sends a job search query. You should select all the options in the list that your team has data on in your job feed and deselect any options that are not present in the feed.

• Job relevancy score: Configure the accuracy and relevancy of job search results, based on the candidate's query. The relevancy score is built off of the relevant matching of job title, job category, and job description, in that order. Options include:
  • 1
  • 5 (default)
  • 10
  • 15
  • 20
  • 25

• Prompt search expansion after: Enables an alternative job search results experience for candidates when no results would otherwise be returned based on their search query. This setting helps to increase application traffic by offering candidates more job results and boost positive candidate experiences by proactively leading the conversation rather than ending with a “no results returned” message. Options include:
  • Never (default)
  • One attempt
  • Two attempts
  • Three attempts
  • Four attempts

Remote Job Search

The below settings display when you select Remote from the Searchable Parameters setting.

• Include remote jobs in location-based search: Returns all remote jobs when a candidate's location is determined.
• Geofence Remote Jobs: Limits remote jobs returned in search results to the candidate's location.

Location-based job search settings

• Infer Location with IP Address: Enables the AI Assistant to read the candidate's IP location name or phone number (country code) to understand where they are searching from, thus allowing the assistant to automatically return jobs in that location without the candidate offering their location search preference.
  • Note: If this is toggled off, then Paradox references the company’s country code to suggest the nearest location to the candidate.
• Prioritize Location during Search: Enables the AI Assistant to return job results with location as the primary parameter for ordering the job results. While the standard job search logic returns the most relevant search results to candidates within the set location search radius, this configuration changes the search so that the closest jobs to the candidate, but within the set location search radius, are returned at the top of the results list.
  • Use Case: This configuration is best for restaurant/retail customers whose job titles/reqs are all evergreen and therefore share the same titles. For this case, the job results will always be the same relevancy-wise (i.e. there is little variability in the titles, so a search for “crew jobs” will always return many jobs, all with the same job title and description for a “Crew Member” requisition).
• Multiple Location Matching: Enables the AI Assistant to provide the candidate options to chose from if their location query matches multiple locations with the same name. 

Candidate type (internal/external)

• Candidate type (Internal/External): Allows you to use Paradox's standard internal and external job and candidate handling. When enabled, the Audience Type (Internal, External, or both Internal and External) becomes available on widgets, career sites, events, campaigns, and other channels. You can control which job appears in that channel by editing the Audience Type setting across the platform.

• Include internal jobs in job search: Allows internal jobs to be included in Job Search. By default, new accounts after 06/2024 will have this setting disabled by default.

Job Alerts

• Job Alerts: Offers candidates the option to subscribe to job alerts so that they can receive automated notifications about new job opportunities that come up and match their previous search criteria. This is supported for Paradox Jobs, Client Jobs, and integrated ATS jobs.

Job Requisition ID Search

• Job Requisition ID search: Enables the AI Assistant to search for jobs via job requisition IDs. When this settings is enabled, you must configure a RegEx sequence to allow the assistant to search for patterns that match the job requisition IDs. Common patterns are already pre-populated in the setting dropdown for you.
  • Examples:
    • If a Job Req IDs follow this format: 123987: then you’ll want to select the 6 Digit Number option.
    • If a Job Req IDs follow this format: ABC9876: then you’ll want to select the Alphanumeric Sequence option.
    • If the Job Req IDs seem to follow none of these pre-populated formats, please contact your CS Representative for help setting up the Job Req ID search pattern.

Enable Advanced Search

• Enable Advanced Search: Adds additional search parameters for both conversational and career site job search. Once this setting is enabled:
  • The Military Occupational Specialty (MOS) Code will be available for selection within the Search Parameters dropdown. 
  • For customers using career site job search, an additional Commute Time Search parameter will be added to career site settings. After selecting the Advanced search mode in the career site settings, you can enable the Enable commute time option. This feature allows candidates to plot travel time based on location (zip code), duration, and transportation mode. 

AI Resume Matching

• AI Resume Matching: Enables job search via resume matching within a widget and provides candidates with jobs that match those relevant to their prior experience. See Resume Matching / Parsing to learn more.

Search by Store Number

• Search by Store Number: Legacy functionality that allows candidate to search for jobs by the store number of job requisitions. This setting should not be used.

Geographic Targeting

• Geographic Targeting: Restricts where Job Search is available by Country, US State, or US City. It's commonly used for customers who live in multiple regions with Candidate Q&A, but want to test job search in more limited regions. If this setting is configured, job search will only be available in the configured regions.
  • Visitors in these locations can view Job Search: Enter the country, US state, or US city where job search can be available. If a candidate attempts to search for a job outside of the regions added here, they will be presented with the Job Search Q&A topic instead of the search experience.

Set default Job Search Parameter

• Set Default Job Search Parameter: Enable to configure default job search parameters at the account level that will apply to all instances of job search. The default job search parameters set will apply to all features that have job search enabled, such as widgets, sites, and phone numbers, among others. If additional job search parameters are configured within another feature, both the default job and feature-specific job search parameters will apply. 

Keyword Mapping

• Keyword Mapping: Enable to create mappings between known matching keywords and available jobs, ultimately enhancing the job search experience with the help of NLP. 
  • Add a new keyword to map: Enter a term, such as a job title/category, location, employment type, and job status, as well as its associated keywords so that when candidates use any one of these keywords, then the correct jobs will display. An example of this is “Sales” and its associated keywords include “Consultant," “AE,” or “Account Executive.”
  • Advanced Keyword Mapping: An early stages feature that enables enhanced search term matching to improve the quality of job search results by matching additional like-job titles to the candidate’s search keyword. With this setting enabled, when a candidate enters a job title keyword, our system will not only search for that exact title, but also look for similar or related job titles. It does this by checking a comprehensive dataset called the O*NET Occupation dataset, which includes a wide range of job titles and descriptions from various industries. This allows the system to identify and match keywords with other titles that are similar or closely related, helping candidates find relevant job postings even if the exact title they searched for is not included in the feed. 

Facility Name Mapping

• Facility Name Mapping: Similar to Keyword Mapping, enable to create mappings between known facility names in a company's job feed and associated facility search terms. Once configured, when a candidate uses any of the associated facility search terms, results will be returned to candidates based on jobs associated to that facility name and mapping criteria.