Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    English (US)
    MX Spanish (Mexico)
    CA French (Canada)
    US English (US)
    • Home
    • Daily Processes
    • Manual and Common Scheduling Practices
    • Recorded Interviews

    Recorded interviews overview

    Written by Lindsey Stanifer

    Updated at September 3rd, 2026

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Getting Started
      Setting up your calendar Managing your alerts Additional Settings
    • Daily Processes
      Candidate Inbox Candidate Profile My Calendar/Calendars Browser Extension My Jobs Approvals Engine Manual and Common Scheduling Practices Form I-9 processes Forms & Offers Recruiting Dashboard
    • Candidate and User Engagement
      Campaigns Conversation Builder Surveys Channels/Phone Numbers Talent Community Voice Web Management Analytics & Reporting Data Privacy Career Sites Multilingual Source Tracking
    • Management Tools
      Job Management Scheduling Security Journeys Content Management System (CMS) Multiple Brands Workflows Users, Roles and Permissions Data Feeds Location Management Lookup Tables Assistant Messaging Company Information Client Setup System Attributes Integration Center Workday Implementation
    • Contextual AI
      Knowledge Training Library
    • Conversational Events and Campus
      Conversational Events Campus Events
    • Employee Communications
      Communications App Employee Management
    • Release Notes
      2026 2025
    • Workday Feature Descriptions
    + More

    Table of Contents

    Configuration Step #1: Enable feature in Client Setup Step #2: Update user permissions Relevant documentation Permissions FAQs Why won't the recorded interview links send to the candidate?

    Recorded interviews offer you the chance to send questions to candidates for them to then record their answers and send them back. 


    Configuration

    Step #1: Enable feature in Client Setup

    Users with full access to Client Setup can enable this feature by following the steps below.

    1. Select All Apps in the top left corner of the header and then Settings in its drop-down menu.
    2. When the Settings page opens, select Client Setup in the Paradox Tools section.
    3. Client Setup will then open. Scroll down to and open the Scheduling section from the left panel.
    4. Toggle on Recorded Interviews.
    5. If you would like to customize the expiration of recorded interview requests in Client Setup, then update the How long after a recorded interview request is sent should Olivia expire the request? fields in the Scheduling section.
    6. Save the page.

    Step #2: Update user permissions

    Review the Permissions section below and update user permissions, as needed.


    Relevant documentation

    Learn more about this feature here.


    Permissions

    Users will need full access to the Olivia Recorded Interviews permission (under the Scheduling parent permission) in order to create and manage recorded interviews. In order to view recorded interviews from a Candidate Profile, users will need view or full access to the Messaging permission (under the Candidates parent permission).


    FAQs

    Why won't the recorded interview links send to the candidate?

    You will need to include a Communication Preference question in the conversation flow in order for them to receive the recorded interview links.

     
     
    conversational ats integrated ats interview

    Was this article helpful?

    Yes
    No
    Give feedback about this article

    Related Articles

    • Manually scheduling an interview
    • Add interview prep to an interview or event
    • Create interview prep

    Copyright 2026 – Paradox.

    Knowledge Base Software powered by Helpjuice

    Expand