Happy November! 🎉 

If you're a hiring manager or recruiter, the following updates will have an impact on your system processes and experience. It is important to note that this may differ depending on your account features and individual system access.

Please contact your Company/Account Admin to receive supporting documentation around these updated processes.

Paradox Analytics

Dynamic field configuration by account in Paradox Analytics and Reporting

Paradox Analytics now includes a Custom Metrics builder where you can create account-specific metrics based on cycle time (time between statuses) and conversion rates (percentage of candidates who moved from one status to another).

What this means for you: 

• Your KPIs, your way: Define the conversion and cycle time KPIs that matter to your business, and reuse them across your reports and dashboards.
• Empower true self-service: Build KPIs yourself, with no custom metric request and no waiting on Paradox to build them.

How to access: Setup is required for permissions. This feature is automatically available to use. Contact your Company/Account Admin for full access.

To access:

1. Select the All Apps menu in the upper-left corner of the header and then Analytics in its drop-down menu.
2. Using the left pane, select Reports & Charts, and then select Custom Metrics.
3. In the upper-right corner, select + Create New.
4. Add the custom metric by updating all relevant details (Metric Name, Metric Type, etc.).
5. Select Confirm.

Channels

Email delivery tracking statuses for candidate and employee communications

Email messages sent to candidates and employees now show clearer delivery statuses, including sent, delivered, pending, failed, and opened. When an email fails, you'll see the reason why.

What this means for you: 

• Know your email landed: Verify whether an email reached a candidate or employee from the Candidate Inbox or the employee profile, instead of assuming it was received.
• Understand delivery failures: When delivery can't be completed, you'll see the failure reason so you know why an email failed and can address the issue.

How to access: No setup is required. This feature is automatically available to use.

To access:

1. Navigate to the Candidate Inbox or an employee profile.
2. Open a candidate or employee conversation that includes email communications.
3. Look for the failed email icon on affected messages. Hover over the icon to view the delivery status (Sent via Email, Delivered via Email, Delivery Pending, Failed to send via Email, or Opened via Email).

If a message failed, the status will include a reason so you know why delivery couldn't be completed.

CRM

Take mass action and send messages in Talent Community

You can now send a mass message to up to 100 candidates directly from the Talent Community page without creating a campaign. This can be used for recruiting and employment-related messages only (but not commercial or marketing messages).

What this means for you: 

• Reach candidates in a few clicks: Select up to 100 candidates, choose Send Message, and write your SMS or email from one drawer directly in the Talent Community. You don't need to set up a campaign or switch pages.
• Keep every conversation in one place: Messages are saved on each candidate's existing Talent Community lead, so you don't get new leads or split conversation histories.

How to access: No setup is required. This feature is automatically available to use.

To access:

1. Select the All Apps menu in the upper-left corner of the header and then Talent Community in its drop-down menu.
2. Select the candidates using the checkbox(es).
3. Select Take Action, and then select Send Message.
4. Update the message details according to your preferences.
5. In the lower-right corner, select Send.
6. In the confirmation warning modal, select Confirm.

Conversational Events and Campus

Additional event settings available in Event Settings

If you're an event creator, additional event settings are now available directly in the Event Settings within the Events app.

What this means for you: 

• Event settings in your hands: Configure logistics, mobile registration, reporting categories, scheduling governance, and candidate check-in in a new Additional Settings section in the Events app.
• Adjust on your own timeline: Make changes yourself on your own timeline, with no wait on Paradox's team. Previously, you had to ask your CS representative or implementation partner to change event settings for you.

How to access: Setup is required for permissions. This feature is automatically available to use. Contact your Company/Account Admin for full access.

To access:

1. Select the All Apps menu in the upper-left corner of the header and then Events in its drop-down menu.
2. Select Event Settings.
3. Select Additional Event Settings.
4. Select the desired section to update its related settings:
   • Event Logistics
   • Mobile Registration
   • Event Reporting Categories
   • Scheduling Governance
   • Candidate Check-In
   • More

Toggle email calendar invites on/off for event invitations sent to event managers and ambassadors

When you customize event invitation notifications for event managers and ambassadors in the Event Builder, you can now toggle email calendar invites on or off.

What this means for you: 

• Send invites without blocking calendars: When event managers and ambassadors need to join only part of an event and not the full duration, you can send invitation emails without a calendar invite that blocks their calendar for the entire event.
• Give your team flexibility: Event staff who only participate in specific sessions won't have their calendars unnecessarily blocked for the entire duration of the event.

How to access: No setup is required. This feature is automatically available to use. 

To access:

1. See the steps in Custom event messaging to navigate and configure the Event Notification Customization section, and then return to this topic.
2. Navigate to Employees.
3. Select Event Invitation.
4. Select either Invitation to Event Managers or Invitation to Event Ambassadors.
5. Toggle on/off Include Email Calendar Invite.
6. Select Save Changes.

Job Management

Edits to hiring team in My Jobs does not resend approvals

You can now update the hiring team on jobs that are already approved in My Jobs, without triggering new job approvals.

What this means for you: 

• Keep jobs moving: Hiring team changes on already-approved jobs no longer trigger resubmission for approval, so you can update staffing without restarting the approval process.
• Cut manual workarounds: Make hiring team updates directly in My Jobs without worrying about triggering unnecessary approval workflows.

How to access: No setup is required. This feature is automatically available to use. 

To access:

1. Navigate to the Job Manager or My Jobs.
2. Open an existing job that has already been approved.
3. Update the hiring team as needed.
4. Select Save.

Forms & Offers

Offers builder redesign

The Offers builder has been redesigned to match the rest of Paradox, using the same capabilities you have today in a cleaner, more consistent experience.

What this means for you: 

• Preview without leaving the builder: Preview and adjust an offer right in the offer builder, so routine edits take fewer steps. Previously, you had to leave the offer builder and go back to the offers page to preview an offer.
• Add fields as you type: Use the / command in the offer builder to add offer fields quickly.

How to access: No setup is required. This feature is automatically available to use.

To access:

1. Navigate to the Offers page.
2. Create a new offer or open an existing one.
3. Use the redesigned offer builder to update offer details.

Platform

Combined Candidate Inbox and Candidate Management views

Mass action functionality from the Candidate Management page is now available in the Candidate Inbox through a new Mass Action view. The separate Candidate Management page is deprecated.

What this means for you: 

• Everything in one place: Take mass actions on candidates from the Candidate Inbox instead of switching between it and Candidate Management (such as canceling interviews).
• Tools where you work: Filter, segment, sort, adjust timeframes, and cancel scheduled interviews in bulk right where you're already managing candidate conversations.

How to access: No setup is required. This feature is automatically available to use.

To access:

1. Navigate to the Candidate Inbox.
2. Using the left panel, select the Mass Action menu (three-lines).
3. From the Mass Action view, complete the following actions as needed:
   • Cancel interviews for candidates with scheduled interviews using the checkbox(es).
   • Customize your table settings.
   • Filter candidates.

See Mass Action view to learn more.

Watch a live video walkthrough from the product manager.

Conversation Builder redesign

The Conversation Builder has been redesigned to match the rest of Paradox, using the same capabilities you have today in a cleaner, more consistent experience.

What this means for you: 

• Consistent with the rest of Paradox: Build and update custom conversations in a cleaner layout that matches the rest of Paradox, with the same capabilities you use today.
• Clearer paths, cleaner inputs: Updated preview and condition labels make branching paths easier to follow, and character limit validation on additional fields helps you catch input issues as you build.

How to access: No setup is required. This enhancement is automatically available to use.

To access:

1. Navigate to the Conversation Builder.
2. Create a new custom conversation or open an existing one.
3. Use the redesigned Conversation Builder to configure your conversation steps and branching.

See Custom Conversations to learn more.

Watch a live video walkthrough from the product manager.

Scheduling

Shortened Paradox job ID in the Interviews page

The Interviews page now displays the same shortened, enhanced job ID format you see in My Jobs and the Candidate Inbox (when the Unique and Version Job ID toggle is enabled in Client Setup, which is on by default).

What this means for you: 

• See the same ID everywhere: The enhanced job ID on the Interviews page allows job references to stay consistent when you move between scheduling and the rest of your hiring workflow.
• Reference candidates more easily: You'll see the same job ID everywhere, making it easier to reference candidate profiles and track scheduling activity with your team.

How to access: No setup is required. This enhancement is automatically available to use.

To access:

1. Select the All Apps menu in the upper-left corner of the header and then Interviews in its drop-down menu.
2. When the Interviews page opens, view Job ID.

See Customize the Interviews page view to learn more.

Helpful release links

• November 2026, 2.6.8 Release at a glance (for high-level release information)
• November 2026, 2.6.8 Release Notes (for in-depth release notes)
• November 2026, 2.6.8: Release video walkthroughs (for demos of major enhancements, led by the product manager)