What you need to do

Setup is required for permissions. This feature is automatically available to use.

Permission setup (Paradox Admins/System Implementers):

Only users with full access to Roles and Permissions can configure these permissions. If needed, contact your Company/Account Admin or CS Representative for assistance.

To grant/restrict access:

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Roles and Permissions under the Permissions section.
3. Using the left pane, navigate to Roles and Permissions.
4. Select the action menu, or ellipses, for the desired user role, and then select Edit.
5. Navigate to the Custom Metric Builder child permission under the Analytics and Reporting permission.
6. Grant/restrict access to the permission using the following access levels:
   • Full Access: Users can create, edit, and manage functionality on the Custom Metrics page.
   • View Access: Users can view the Custom Metrics page without creating, editing, and managing functionality.
   • No Access: Users cannot view the Custom Metrics page; the contents are hidden from their view.

User experience:

To access:

1. Select the All Apps menu in the upper-left corner of the header and then Analytics in its drop-down menu.
2. Using the left pane, select Reports & Charts, and then select Custom Metrics.
3. In the upper-right corner, select + Create New.
4. Add the custom metric by updating all relevant details (Metric Name, Metric Type, etc.).
5. Select Confirm.

Additional information and limitations

• Metric names must be unique.
• Custom metrics display in the Candidate Wide entity, where you can use them in your reports and dashboards.
• Users without access to the Custom Metric Builder permission cannot view the new Custom Metrics section in Paradox Analytics and Reporting.

What you need to do

Setup is required for permissions. This feature is automatically available to use.

Permission setup (Paradox Admins/System Implementers):

Only users with full access to Roles and Permissions can configure these permissions. If needed, contact your Company/Account Admin or CS Representative for assistance.

To grant/restrict access to the WhatsApp Numbers page in Channels:

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Roles and Permissions under the Permissions section.
3. Using the left pane, navigate to Roles and Permissions.
4. Select the action menu, or ellipses, for the desired user role, and then select Edit.
5. Navigate to the WhatsApp Phone Numbers child permission under the Channels permission.
6. Grant/restrict access to the permission using the following access levels:
   • Full Access: Users can create, edit, and manage functionality on the WhatsApp Numbers page.
   • View Access: Users can view the WhatsApp Numbers page without creating, editing, and managing functionality.
   • No Access: Users cannot view the WhatsApp Numbers page; the contents are hidden from their view.

To grant/restrict access to the WhatsApp Onboarding page:

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Roles and Permissions under the Permissions section.
3. Using the left pane, navigate to Roles and Permissions.
4. Select the action menu, or ellipses, for the desired user role, and then select Edit.
5. Navigate to the WhatsApp Phone Numbers child permission under the Channels permission.
6. Grant/restrict access to the permission using the following access levels:
   • Full Access: Users can create, edit, and manage functionality on the WhatsApp Onboarding page.
   • View Access: Users can view the WhatsApp Onboarding page without creating, editing, and managing functionality.
   • No Access: Users cannot view the WhatsApp Onboarding page; the contents are hidden from their view.

User experience:

To access:

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Channels.
3. Using the left pane, select WhatsApp under A.I. Assistant Numbers.

Additional information and limitations

• Creating a WhatsApp number is available only after WhatsApp onboarding is complete and your WABA is fully connected.
• WhatsApp phone numbers limits still apply (including WABA capacity limits documented in product).
• Meta business verification and industry rules still apply to WhatsApp phone number creation process. CEM accounts are limited to three WhatsApp phone numbers per account, and 20 WhatsApp phone numbers per WhatsApp Business Account (WAB) due to Meta limitations.
• Accounts cannot share WhatsApp Phone numbers.

What you need to do

No setup is required. This feature is automatically available to use.

Additional information and limitations

• In a future release, there will be a new toggle to disable open email tracking for customers who are concerned about tracking pixels.

What you need to do

No setup is required. This feature is automatically available to use.

User experience:

To access:

1. Select the All Apps menu in the upper-left corner of the header and then Talent Community in its drop-down menu.
2. Select the candidates using the checkbox(es).
3. Select Take Action, and then select Send Message.
4. Update the message details according to your preferences.
5. In the lower-right corner, select Send.
6. In the confirmation warning modal, select Confirm.

Additional information and limitations

• Campaigns does not need to be enabled to send a message to candidates in the Talent Community page.
• You cannot message candidates who are in a current, live conversation.
• In this release, reporting capabilities for Talent Community messages are not supported.
• Each message channel has the following character limits:
  • 640 characters maximum for SMS (broken up into a multiple messages).
  • No character limit for Email.

What you need to do

No setup is required. This feature is automatically available to use (if the Enable reCAPTCHA toggle is already enabled in Client Setup).

Account setup (Paradox Admins/System Implementers):

Only users with full access to Client Setup can configure the Enable reCAPTCHA toggle. If needed, contact your Company/Account Admin or CS Representative for assistance. To configure:

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Client Setup under the Paradox Tools section.
3. Client Setup will then open. Open the Data Privacy section under the Additional Settings section from the left panel.
4. Enable the Enable reCAPTCHA toggle.
5. In the upper-right corner, select Save to apply changes. 

Additional information and limitations

• The reCAPTCHA challenge only appears if the threshold isn’t met.
• In this release, the majority of Web Management sites are supported, with the rest of the unsupported pages releasing reCAPTCHA support at a later date.

What you need to do

Setup is required for permissions. This feature is automatically available to use.

Permission setup (Paradox Admins/System Implementers):

Only users with full access to Roles and Permissions can configure these permissions. If needed, contact your Company/Account Admin or CS Representative for assistance.

To grant/restrict access:

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Roles and Permissions under the Permissions section.
3. Using the left pane, navigate to Roles and Permissions.
4. Select the action menu, or ellipses, for the desired user role, and then select Edit.
5. Navigate to the Additional Settings child permission under the Events permission.
6. Grant/restrict access to the permission using the following access levels:
   • Full Access: Users can create, edit, and manage functionality on the Event Settings page.
   • View Access: Users can view the Event Settings page without creating, editing, and managing functionality.
   • No Access: Users cannot view the Event Settings page; the contents are hidden from their view.

User experience:

To access:

1. Select the All Apps menu in the upper-left corner of the header and then Events in its drop-down menu.
2. Select Event Settings.
3. Select Additional Event Settings.
4. Select the desired section to update its related settings:
   • Event Logistics
   • Mobile Registration
   • Event Reporting Categories
   • Scheduling Governance
   • Candidate Check-In
   • More

Additional information and limitations

• Your existing event settings configurations are unchanged.
• Campus Planning (planning fields) are now enabled by default as system logic.
• Campus Activity is no longer supported as a feature. Existing campus activities are untouched and fully manageable. 

What you need to do

Setup is required. This feature is automatically available to use.

User experience:

To access:

1. See the steps in Custom event messaging to navigate and configure the Event Notification Customization section, and then return to this topic.
2. Navigate to Employees.
3. Select Event Invitation.
4. Select either Invitation to Event Managers or Invitation to Event Ambassadors.
5. Toggle on/off Include Email Calendar Invite.
6. Select Save Changes.

Additional information and limitations

• The Include Email Calendar Invite toggle is enabled by default, so calendar invites send to event managers and event ambassadors unless you turn the toggle off.
• When an event is canceled, calendar invites are removed for invited event managers and ambassadors.

What you need to do

No setup is required. This feature is automatically available to use.

Additional information and limitations

• This applies to edits made in My Jobs only, and only when the job is already approved. Edits made in Job Builder are not part of this change.

What you need to do

Setup is required. This feature is automatically available to configure.

Account setup (Paradox Admins/System Implementers):

Only users with full access to Client Setup can configure the Master Feed Refresh Method setting. If needed, contact your Company/Account Admin or CS Representative for assistance. To configure:

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Client Setup under the Paradox Tools section.
3. Client Setup will then open. Open the Job Management section under the Core Sections section from the left panel.
4. From Configure master feed settings for My Jobs, select Edit.
5. Using the Master Feed Refresh Method setting, select between the following options:
   • Apply to new jobs only
   • Apply to new jobs and jobs without status updates
6. Select Confirm.
7. In the upper-right corner, select Save to apply changes. 

If you don't change anything

Apply to new jobs only remains the default for Master Feed Refresh Method, so automatic master feed refresh behaves the same as today unless you change the setting.

What you need to do

No setup is required. This feature is automatically available to use.

Additional information and limitations

• Existing offers are not affected by this redesign.
• In a future release, the Custom Sections for offers will be updated.

What you need to do

No setup is required. This feature is automatically available to use.

Permission setup (Paradox Admins/System Implementers):

To grant/restrict access to the table settings for the Mass Action view page:

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Roles and Permissions under the Permissions section.
3. Using the left pane, navigate to Roles and Permissions.
4. Select the action menu, or ellipses, for the desired user role, and then select Edit.
5. Navigate to the Mass Action View - Table Settings child permission under the Candidates permission.
6. Grant/restrict access to the permission using the following access levels:
   • Full Access: Users can create, edit, and manage table settings from the Mass Action view page in the Candidate Inbox.
   • View Access: Users can view table settings from the Mass Action view page without creating, editing, and managing functionality.
   • No Access: Users cannot view table settings from the Mass Action view page in the Candidate Inbox; the contents are hidden from their view.

User experience:

To access:

1. Navigate to the Candidate Inbox.
2. Using the left panel, select the Mass Action menu (three-lines).
3. From the Mass Action view, complete the following actions as needed:
   • Cancel interviews for candidates with scheduled interviews using the checkbox(es).
   • Customize your table settings.
   • Filter candidates.

Additional information and limitations

• All customers using the Candidate Inbox will have access to both views (Candidate Inbox and Mass Action view page). In a future release, there will be a dedicated permission to grant/restrict access to the Mass Action view.
• You can add a maximum of seven fields to your table layout. All previous Candidate Management table settings migrate to the following default columns, which can be customized as needed:
  • Name
  • Phone Number
  • Email
  • Job Name / Group
  • Job Location
  • Journey Status
  • Interview Date
• Users can take mass action and cancel up to 15 candidates' interviews.
• Former Candidate Management URLs or bookmarks take you to the new Mass Action view.
• The Candidate Management page is deprecated.
• Grant/restrict access to adjust the table settings/customize attributes in the table for the Mass Action view with the new Candidates > Mass Action View - Table Settings child permission (by default, users don’t have access).

What you need to do

No setup is required. This feature is automatically available to use.

Additional information and limitations

• This only applies to workflow conditions using list-select attributes.
• Any existing misconfigured values remains unchanged. This does not impact current workflow logic. 

What you need to do

No setup is required. This feature is automatically available to use.

Additional information and limitations

• This is only applicable for custom conversations.
• Existing custom conversations are not affected by this redesign.
• In this release, there's no support for drag-and-drop functionality.

What you need to do

No setup is required. This feature is automatically available to use.

User experience:

To access:

1. Select the All Apps menu in the upper-left corner of the header and then Interviews in its drop-down menu.
2. When the Interviews page opens, view Job ID.

What you need to do

No setup is required. This feature is automatically available to use.

Additional information and limitations

• Existing Client Setup configurations are not affected by this redesign.
• Users still need to be permissioned to access Client Setup.

What you need to do

Setup is required for permissions. This feature is automatically available to use.

Permission setup (Paradox Admins/System Implementers):

To grant/restrict access:

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Roles and Permissions under the Permissions section.
3. Using the left pane, navigate to Roles and Permissions.
4. Select the action menu, or ellipses, for the desired user role, and then select Edit.
5. Navigate to the Assistant Reminders permission.
6. Grant/restrict access to the permission using the following access levels:
   • Full Access: Users can create, edit, and manage functionality on the Assistant Reminders page.
   • View Access: Users can view the Assistant Reminders page without creating, editing, and managing functionality.
   • No Access: Users cannot view the Assistant Reminders page; the contents are hidden from their view.

What you need to do

No setup is required. This feature is automatically available to use.

Additional information and limitations

• Only brands submitted under the dedicated Twilio subaccount for the CEM account will be available. 
• Be attentive when creating accounts, as that is when Twilio account assignment is established.

Paradox Analytics

• We've updated reports and dashboards so you can include custom hiring team roles as fields, available in the Jobs Current entity. This change affects Recruiter and Hiring Manager fields in existing reports.

• We've added a new Candidate Messages reporting entity and system template for reports in Paradox Analytics. This entity provides message-level data A.I. Assistant candidate conversations, including sender, delivery, question, conversation, and candidate context. 

Content Management System (CMS)

• We've updated the Terms & Conditions (in Client Setup), Candidate Q&A (in CMS), and Assist Responses (in text editor to support right-to-left (RTL) text formatting when users configure the languages Hebrew (he), Arabic (ar), Arabic Algeria (az-dz), Persian/Farsi (fa), and Urdu (ur). 

Conversation Builder

• We've updated the Document Upload question type in the Conversation Builder so you can set a file size limit between 1 MB and 10 MB per question to align document uploads with ATS and third-party file size limits. The default file size limit is 10 MB. 

Events and Campus

• We've updated the Event Notification Customization feature (available in the Event Builder). Event creators can now use the Include Email Calendar Invite toggle to turn calendar holds on/off when customizing event invitations for event managers and ambassadors.
• We've deprecated unused settings related to the Candidate Orientation Event Roster feature, including the following:
  • Location Contact: Email Address and Location Point of Contact dropdown selections for the Set default employees groups who should always receive the event candidate roster for an orientation event that they are tied to setting, located in Event Settings.
  • Remove Customize when the event roster link will expire setting.

Forms

• We've updated the Form builder so list-select item values for list select custom attributes now display in the order configured in System Attributes. 

Job Management (Job Distribution)

• We've updated the Indeed integration so the <requisitionid> field passed to Indeed from the standard feed or custom feed now includes the right job ID. This update ensures Indeed's Job Update API can correctly map and update existing job postings.

Journeys

• We've updated Journeys logic so user role deletion is no longer blocked when a user role is mapped to Journey stage and status permissions. You can now delete any role from Roles & Permissions, and Journey Permissions automatically cleans up the associated permission data. Users assigned to the deleted user role are reassigned to the account's configured default user role.

Knowledge Training Library

• We've updated the Knowledge Training Library to auto-fill the names for uploaded hyperlinks and documents. 

Platform

• We've added Slovenian as a configurable language across the platform, so candidates and users can interact with their AI Assistant or use Paradox in Slovenian when the language is enabled for the account.
• We've updated the Paradox translation feature so the #company-name and #ai-name tokens do not translate when the candidate uses a different language than the user language.