Happy November! 🎉 We've been working on updates to help your teams hire faster and smarter. 

Here's the latest feature releases and improvements.

AI Assistant

Updates to multilingual experience

You can now ensure a seamless, high-quality multilingual experience for your candidates. When candidates ask the AI assistant about speaking different languages, your AI assistant now responses with any client-customized responses in the CMS. This strengthens our platform's foundation by allowing your custom multilingual content to be delivered as intended, which increases conversation quality and builds greater trust in our global capabilities.

Learn more about multilingual CMS (for company/account admins).

Candidate Inbox

Redesign and segment visibility

You can now manage candidates with a more intuitive and modern Candidate Inbox design, no longer dealing with out-of-date designs. 

We've done a comprehensive redesign of the Candidate Inbox to align with our updated design system and improve the overall user experience. Key enhancements include improved visibility for candidate segments and a more streamlined process for manually adding a candidate. This update works alongside the new tab structure recently introduced, making the Candidate Inbox more effective for your team.

Conversational CRM

Folder functionality in Talent Community

You can now organize your talent communities by creating and managing custom candidate folders, no longer needing to rely on complex segmentation or external tools like spreadsheets to manage your talent communities. 

This new feature gives recruiters a simple, manual way to manage candidate lists for targeted sourcing and pipelining efforts. It helps reduce the need for work outside of the Paradox CRM, ensuring you have a "one-stop shop" for all your sourcing activities. 

Learn more about configuring a talent community and the talent community page.

Contextual AI

Contextual Response Detail explainability

You can now have greater transparency and clarity into your AI assistant’s contextual responses, no longer being confused by technical jargon or irrelevant details when reviewing a conversation. 

To increase user confidence and adoption of our Contextual Q&A functionality, we have redesigned the Contextualized Response Details drawer to align with explainable AI principles. You'll now be able to better understand why the AI rephrased certain candidate messages and matched content, reducing confusion and increasing trust by making the AI's decision-making more transparent.

Learn more about contextual response details.

Conversation Builder

New undo and redo functionality

You can now confidently build and manage custom conversations with new undo and redo functionality, no longer fearing that a simple mistake will delete your work and require you to rebuild entire conversation threads. 

We've transformed the Conversation Builder into a more forgiving and safe environment by adding dedicated undo and redo buttons and supporting keyboard shortcuts. This feature allows both Paradox users and client administrators to quickly and easily reverse or reapply actions, boosting confidence and adoption for self-management, which ultimately saves time during your conversation building.

Learn more about custom conversations and conversation templates, where you can use this functionality.

Events & Campus

Data capture compliance statement & GDPR in Kiosk Mode

You can now ensure global compliance by automatically presenting GDPR terms and custom compliance statements in Kiosk Mode, no longer facing the risk of non-compliance or legal exposure when holding events internationally. 

To support your global expansion and accessibility goals, Kiosk Mode now automatically checks the student's or user's device IP address to determine if GDPR terms should be presented before form submission.

• Data Capture Compliance Statement: A required, highly visible message now appears, allowing you to customize the default legal copy and automatically translating it across all configured languages.
• GDPR Process: If terms are declined, the form progress is blocked, and the experience on a user's device automatically resets after 10 seconds. Accepting the terms generates a 'Terms Accepted' milestone in the candidate's conversation window.

Learn more about kiosk mode.

Forms

Import and export functionality for forms and offers

You can now quickly and easily import and export entire forms, offers, and custom offer sections, no longer needing to manually reconfigure them across multiple environments or submit a service request for a mass action. 

This update expands our existing internal import and export functionality for forms and offers to all users, saving you significant time during implementation, user testing, and mass action requests. This capability allows you to mass import forms and offers from staging to production, ensuring consistency and reducing the configuration time needed for your hiring process.

Learn more about forms and offers.

Configuration for signature confirmation and acceptance language

You can now configure the title text that introduces the perjury statement on fillable documents, no longer being forced to use hardcoded legal language that may not align with your compliance requirements. 

This enhancement allows you to edit the default title text, which is displayed before a document can be submitted. This new level of configuration supports your legal preferences, addressing critical client use cases where terms like 'perjury' are not appropriate for their local jurisdiction. The configurable title can be set in the CMS or within a form document task, supports multilingual content, and is fully trackable in an audit log.

Learn more about digital consent and configuring signature terms, as well as the CMS media library (company/account admins only).

Redesign of user forms and hire details

You can now trust Hire Details as a single source of truth for candidate information, no longer having critical display text disappear from completed forms or needing to download files to read full candidate responses. This enhancement modernizes the front-end framework for forms and directly addresses critical client pain points.

Job Management

Enhanced job targeting capabilities for job search parameters

You can now target your job postings with greater flexibility using multiple values for the Job Posting Type attribute, no longer needing to rely on complex, time-consuming workarounds to control job visibility. 

We've enhanced the job search parameter configuration to accommodate multiple selections for Job Posting Type (Internal, External, or External and Internal). This update is a significant step toward improving how we manage both internal and external jobs, making it easier to support your internal mobility goals and ensuring the correct jobs are visible on your career sites, conversational widgets, and AI phone numbers.

Enhanced targeting capabilities in the candidate volume optimizer 

You can now implement more precise and sophisticated targeting rules in the Candidate Volume Optimizer (CVO) builder by utilizing Location Attributes and Job Attributes, no longer needing to rely on limited attribute options that restrict your hiring strategies. 

This enhancement expands the targeting capabilities of the CVO builder to include new categories of standard and custom location attributes and job attributes. This helps enterprise clients with complex organizational structures implement granular, location-based and job-specific rules. This update is part of our initiative to standardize targeting conditions across all Paradox products for better design structure.

Learn more about the candidate volume optimizer.

Platform

System-wide terminology update from Care to Q&A

You will now see consistent and updated terminology for our messaging products across the platform, no longer needing to deal with confusing or inconsistent verbiage when referring to our conversational messaging tools.

To align our product with our current branding and eliminate user confusion, we have updated all in-product references to Candidate Care and Employee Care to Candidate Q&A and Employee Q&A, respectively. This enhancement ensures our nomenclature is consistent across all areas of the platform, making it easier for your teams to work.

Security

reCAPTCHA protection for widgets

You can now enable an extra layer of protection on all embedded widgets to prevent abuse from malicious bots, no longer needing to worry about the security and cost risks associated with fraudulent bot activity and spam SMS requests on your career sites.

To keep your candidate experience safe and reliable, we've implemented system-wide support for invisible Google reCAPTCHA on all embedded widgets. Enabled by your CS Representative, this feature automatically protects your system from fraudulent SMS requests and bot abuse before a candidate is created, without disrupting the seamless candidate experience.

Candidate ID format update

You can now rely on an enhanced, secure, and unique identifier for all candidate records, no longer needing to use sequential numeric IDs that could potentially be exploited in security enumeration attacks. We have migrated core Candidate IDs from sequential Object IDs (OIDs) to non-sequential Universally Unique Identifiers (UUIDs). This critical update significantly strengthens our security posture, aligning with best practices for data protection.