Knowledge Training Library: Manage duplicate responses/content conflicts
Updated at October 9th, 2026
Table of Contents
When you try to publish a document from the Knowledge Training Library that has duplicate responses, the Conflicts Detected warning will display when there are generated topics that conflict with already existing topics as duplicates. These conflicts will need to be resolved before the knowledge base can be published.
Manage conflicting or duplicate responses
To manage conflicts in the Knowledge Training Library,
- Select the Conflicts Detected warning.
- The Items need your attention slide-out drawer will then open. Select the Manage Conflicts button.
- In the Conflicts have been detected drawer, you are able to select whether you want to keep the original generated response or replace it with the response generated from a file in the Knowledge Training Library according to your preferences.
- Select Confirm at the bottom of the drawer for reach response.
- Once all conflicts are cleared, a confetti screen displays, where you can select the Done button to return to the Knowledge Training Library.
The responses shown in this slide-out drawer are from all unpublished documents in the Knowledge Training Library.