Custom interview types can be added to your account to reflect the different naming conventions or interviews used in your hiring process. Once created, custom interview types will display within scheduling drawers, allowing users to configure and/or schedule interviews with those interview types. 

Add custom interview types

Users with full access to Client Setup can complete the following process.

1. Select All Apps in the top left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Client Setup in the Paradox Tools section.
3. Client Setup will then open. Scroll down to and open the Scheduling section from the left panel.
4. Find the Add Interview Types setting and select Add Type next to it.
5. A modal will then open. Enter the Interview Name. 
6. Select Interview Type and choose from the following:
   • Phone Interview
   • Virtual Interview
   • In-Person Interview
   • Group Interview
   • Sequential Interview
7. (Optional) If you are using an integrated ATS, the API ID can be updated to support the new interview types parameter of custom_interview_type.
8. Select Add to add the new interview type.
9. Repeat steps #4-8 for all custom interview types.
10. Save the page.

By default, added custom interview types will be selected in the What additional interview types should be available? selector. This will ensure that the interview types you added can be selected when users manually schedule an interview or set up automatic scheduling. To remove an added type from this selector, simply deselect it from the list and save the page.

Delete custom interview types

To delete a custom interview type:

1. Select All Apps in the top left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Client Setup in the Paradox Tools section.
3. Client Setup will then open. Scroll down to and open the Scheduling section from the left panel.
4. Find the Add Interview Types setting and then the preferred custom interview type below it.
5. Select the pencil icon next to the preferred interview type.
6. Select the Delete button within the modal that opens.
7. A warning modal will open where you will select Delete to finalize the deletion of the custom interview type.
8. Save the page.

Update candidate messaging for custom interview types

Users will full access to Assistant Messaging can customize default messages for their custom interview types. Navigate to Assistant Messaging, open the Interview Scheduling: Custom Interview Types Messaging, and make the necessary changes.